ZyXEL Communications VMG3925-B10A User manual

VMG3925-B10A
Dual-Band Wireless AC/N VDSL2 Combo
WAN Gigabit Gateway with USB
Quick Start Guide

VMG3925-B10A
Dual-Band Wireless AC/N VDSL2 Combo
WAN Gigabit Gateway with USB
Quick Start Guide
1
2
3
4
2.4G
5G
Internet is ready.
Go to Wireless Setup.
Internet is not ready.*
*If you are seeing this
signal, allow your Ritter
Communications technician
to walk you through this process
or call 888.659.6009 to
get more help.
2Connect modem using an Ethernet cord (WAN).
1Connect phone line to wall phone jack (DSL).
3Connect power cord to modem and plug into a wall power outlet.
Do not expose the device to water or moisture. The device is a high-performance communications device designed for home and office environments. Do not use the
device outdoors. Keep the device in an environment between 0”C - 40”C (32 ° F -104”F). To avoid overheating, do NOT place any object on top of the device.
4
5Press on/off button.
The modem must use the power supply that comes with it to work properly. Other power
supplies will not work properly. Although they may allow the modem to power on, service
will be impaired and optimal performance cannot be guaranteed.
To connect your computer to the modem through an Ethernet cable, insert the
Ethernet cord into yellow port 1, 2, or 3.
123
45
NOTE: Once activiated, all lights should
appear green on the modem indicating
you can now access the internet. If there
is a problem connecting to the internet,
please contact our technical support
team 24/7 at 888.659.6009. If you
would like to set up a customized wifi
network name and password, please
notify one of our technicians.

Quick Start Guide
Quick Start Guide
VMG3925-B10A
Dual-Band Wireless AC/N VDSL2 Combo
WAN Gigabit Gateway with USB
Green-Blinking
Green-Steady
Off
The unit is searching for a
MoCA device.
MoCA device has been
detected, and the unit
has successfully made a
connection.
MoCA function is not
enabled.
MoCA
Optional
CODA-4582,
CODA-4682,
CODA 4782
Green-Blinking
Green-Steady
Off
The 2.4GHz wireless
network is enabled, and
data is being transmitted
or received.
The 2.4GHz wireless
network is enabled, and
no data is being transmitted
or received.
Not powered.
Wireless
(2.4GHZ)
2.4
G
Wireless
(5GHZ)
5G Green-Blinking
Green-Steady
Off
The 5GHz wireless network
is enabled, and data is being
transmitted or received.
The 5GHz wireless network
is enabled, and no data
is being transmitted or
received.
Not powered.
Green-Blinking
Off
USB device is plugged
into USB port.
No USB device.
USB
Green-Steady
Off
Power
Modem is running with
AC power.
Not powered.
Green-Blinking
Green-Steady
Blue-Steady
Cyan-Steady
Off
The modem is searching for
the downstream frequency.
Downstream frequency is
locked. (1 channel only)
Downstream frequency is
locked. (channel bonding)
DOCSIS 3.1 OFDM
Not scanning.
Downstream
Green-Blinking
Green-Steady
Blue-Steady
Cyan-Steady
Off
The modem is searching for
the upstream frequency.
Upstream frequency is
locked. (1 channel only)
Upstream frequency is
locked. (channel bonding)
DOCSIS 3.1
Not scanning.
Upstream
Green-Blinking
Off
Ethernet is activated.
Ethernet is disabled.
Ethernet
Green-Blinking
Green-Steady
Off
Registration is in progress
with cable company’s
head-end.
Modem is operational.
Modem is offline.
Online

888.336.4466
rittercommunications.com
Our goal is to provide you with a
wonderful experience!
If you have an issue with your wireless internet,
here are some resources available to you.
1. Download our Ritter Support App in the
App Store or on Google Play.
2. Call 888.659.6009 to speak to a technical
support specialist.
3. Provide over the phone the code the app generates
after a scan to begin a resolution session.
The Ritter Support app allows us to better understand
what the problem may be so we can find a solution.
You can send pictures and data through the app to
provide us with important information such as how
your router is wired, what lights are appearing and
where your router is located.
Plus, you can check out our
Frequently Asked Questions by visiting
rittercommunications.com/faqs.