ZyXEL Communications VSG-1200 User manual

VSG-1200
Vantage Service Gateway
User’s Guide
Version 1.05
November 2004

VSG-1200 User’s Guide
Copyright 2
Copyright
Copyright © 2004 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed,
stored in a retrieval system, translated into any language, or transmitted in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or
software described herein. Neither does it convey any license under its patent rights nor the
patent rights of others. ZyXEL further reserves the right to make changes in any products
described herein without notice. This publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL
Communications, Inc. Other trademarks mentioned in this publication are used for
identification purposes only and may be properties of their respective owners.

VSG-1200 User’s Guide
Federal Communications Commission (FCC) Interference Statement 3
Federal Communications
Commission (FCC) Interference
Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operations.
This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Certifications
Go to www.zyxel.com
1Select your product from the drop-down list box on the ZyXEL home page to go to that
product's page.
2Select the certification you wish to view from this page

VSG-1200 User’s Guide
ZyXEL Limited Warranty 4
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects
in materials or workmanship for a period of up to two years from the date of purchase. During
the warranty period, and upon proof of purchase, should the product have indications of failure
due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent
product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not
apply if the product is modified, misused, tampered with, damaged by an act of God, or
subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the
purchaser. This warranty is in lieu of all other warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any kind of character to the
purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return
Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of
ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, Postage Paid. This warranty
gives you specific legal rights, and you may also have other rights that vary from country to
country.
Safety Warnings
1To reduce the risk of fire, use only No. 26 AWG or larger telephone wire.
2Do not use this product near water, for example, in a wet basement or near a swimming
pool.
3Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightening.

VSG-1200 User’s Guide
Customer Support 5
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
METHOD
LOCATION
SUPPORT E-MAIL TELEPHONEAWEB SITE
REGULAR MAIL
SALES E-MAIL FAX FTP SITE
WORLDWIDE
[email protected] [phone] www.zyxel.com
www.europe.zyxel.com
ZyXEL Communications Corp.
6 Innovation Road II
Science Park
Hsinchu 300
Taiwa n
[email protected] [phone] ftp.zyxel.com
ftp.europe.zyxel.com
NORTH
AMERICA
[email protected] [phone]
[phone]
www.us.zyxel.com ZyXEL Communications Inc.
1130 N. Miller St.
Anaheim
CA 92806-2001
U.S.A.
[email protected] [phone] ftp.us.zyxel.com
GERMANY
[email protected] [phone] www.zyxel.de ZyXEL Deutschland GmbH.
Adenauerstr. 20/A2 D-52146
Wuerselen
Germany
[email protected] [phone]
FRANCE
[email protected] [phone] www.zyxel.fr ZyXEL France
1 rue des Vergers
Bat. 1 / C
69760 Limonest
France
[phone]
SPAIN
[email protected] [phone] www.zyxel.es ZyXEL Communications
A l e j a n d r o V i l l e g a s 3 3
1 º , 2 8 0 4 3 M a d r i d
Spain
[email protected] [phone]
DENMARK
[email protected] [phone] www.zyxel.dk ZyXELCommunicationsA/S
Columbu sve j 5
2860 Soeborg
Denmark
[email protected]k [phone]
NORWAY
[email protected] [phone] www.zyxel.no ZyXELCommunicationsA/S
Nils Hansens vei 13
0667 Oslo
Norway
[email protected]o [phone]
SWEDEN
[email protected] [phone] www.zyxel.se ZyXEL Communications A/S
Sjöporten 4, 41764 Göteborg
Sweden
[email protected] [phone]
FINLAND
[email protected] [phone] www.zyxel.fi ZyXEL Communications Oy
Malminkaari 10
00700 Helsinki
Finland
[email protected] [phone]
a. “+” is the (prefix) number you enter to make an international telephone call.

VSG-1200 User’s Guide
Customer Support 6

VSG-1200 User’s Guide
Table of Contents 7
Table of Contents
Copyright .................................................................................................................. 2
Federal Communications Commission (FCC) Interference Statement ............... 3
ZyXEL Limited Warranty.......................................................................................... 4
Customer Support.................................................................................................... 5
List of Figures ........................................................................................................ 15
List of Tables .......................................................................................................... 21
Preface .................................................................................................................... 25
Chapter 1
Getting to Know Your VSG .................................................................................... 27
1.1 Introducing the VSG ...........................................................................................27
1.2 Features .............................................................................................................27
1.3 Applications ........................................................................................................30
1.3.1 Internet Access for LAN Networks ............................................................30
1.3.2 Internet Access in Public Areas ................................................................31
1.3.3 Hotel Application with PMS .......................................................................31
Chapter 2
Hardware Installation and Connection................................................................. 33
2.1 Installation Options .............................................................................................33
2.1.1 Desktop Installation ..................................................................................33
2.1.2 Rack Mount Installation ............................................................................33
2.2 Hardware Connections .......................................................................................34
2.2.1 Front Panel ...............................................................................................34
2.2.1.1 Four LAN 10/100M Ports .................................................................35
2.2.1.2 The WAN Port .................................................................................35
2.2.1.3 The Console Port ............................................................................35
2.2.1.4 The PMS Port ..................................................................................35
2.2.1.5 The Reset Button ............................................................................36
2.2.2 Front Panel LEDs .....................................................................................36
2.2.3 Rear Panel ................................................................................................36
2.2.4 Turning on the VSG ..................................................................................37

VSG-1200 User’s Guide
8Table of Contents
2.2.5 Methods of Restoring Factory Defaults ....................................................37
Chapter 3
The Web Configurator............................................................................................ 39
3.1 Introducing the Web Configurator ......................................................................39
3.2 Accessing the Web Configurator ........................................................................39
3.3 The Navigation Panels .......................................................................................41
3.3.1 The Configuration Menu Panel .................................................................41
3.3.2 Screen-Specific Link Panel .......................................................................41
3.4 Screen Overview ................................................................................................42
3.5 General System Setting .....................................................................................42
3.6 System Login Accounts ......................................................................................45
3.7 Changing System Login Passwords ..................................................................46
3.8 Restarting the VSG ............................................................................................48
3.9 Logging Out of the Web Configurator ................................................................49
Chapter 4
LAN, WAN and Server Setup................................................................................. 51
4.1 Factory Ethernet Defaults ..................................................................................51
4.2 LANs and WANs ................................................................................................51
4.3 IP Address Assignment ......................................................................................51
4.4 DHCP Configuration ...........................................................................................51
4.4.1 IP Address and Subnet Mask ...................................................................52
4.4.2 Private IP Addresses ................................................................................52
4.5 DNS Server Address ..........................................................................................53
4.6 LAN Configuration ..............................................................................................53
4.7 WAN Configuration .............................................................................................54
4.7.1 Configuring WAN MAC Address ...............................................................54
4.7.2 WAN IP Address Settings ........................................................................54
4.7.3 PPPoE ......................................................................................................55
4.7.4 PPTP ........................................................................................................57
4.8 Server Configuration ..........................................................................................59
Chapter 5
NAT Pool ................................................................................................................. 63
5.1 NAT Introduction ................................................................................................63
5.1.1 NAT Definitions .........................................................................................63
5.1.2 What NAT Does ........................................................................................64
5.1.3 How NAT Works .......................................................................................64
5.2 VPN and NAT .....................................................................................................64
5.3 NAT Examples ...................................................................................................65
5.3.1 Example 1: One-to-One ............................................................................65
5.3.2 Example 2: Many-to-One ..........................................................................66

VSG-1200 User’s Guide
Table of Contents 9
5.3.3 Example 3: One-to-One and Many-to-One ...............................................66
5.4 Configuring NAT Pool .........................................................................................67
Chapter 6
Authentication ........................................................................................................ 69
6.1 Overview ............................................................................................................69
6.1.1 User Agreement ........................................................................................69
6.1.2 CAS (Central Authentication Service) .......................................................69
6.1.3 Built-in Authentication ...............................................................................70
6.1.4 RADIUS ....................................................................................................70
6.1.4.1 RADIUS Accounting ........................................................................70
6.1.4.2 Vendor Specific Attribute .................................................................70
6.2 Authentication Settings .....................................................................................71
6.2.1 Scenario Options ......................................................................................74
Chapter 7
Billing Profiles and PMS Configuration ............................................................... 77
7.1 About Billing Profiles ..........................................................................................77
7.1.1 Creating a Billing Profile ...........................................................................77
7.1.2 Editing a Billing Profile ..............................................................................78
7.2 PMS (Property Management System) ...............................................................80
7.2.1 Port-Location Mapping Charge Modes .....................................................80
7.2.2 PMS Configuration ....................................................................................81
7.3 Types of Subscriber Accounts ............................................................................82
Chapter 8
Static Subscriber Accounts................................................................................... 83
8.1 About Static Subscriber Accounts ......................................................................83
8.2 Global Static Account Settings ...........................................................................83
8.3 Creating a Static Account ...................................................................................84
8.3.1 Generating Static Accounts Automatically ................................................85
8.3.2 Creating Static Subscriber Accounts Manually .........................................86
8.4 Static Account List Backup and Restore ............................................................87
8.4.1 Backing Up a Static Account List ..............................................................87
8.4.2 Restoring a Static Account List .................................................................89
8.5 Editing Subscriber Accounts ..............................................................................90
8.5.1 Static Account Information Print Preview ..................................................91
8.6 Viewing the Static Account List ..........................................................................91
Chapter 9
Dynamic Subscriber Accounts ............................................................................. 93
9.1 About Dynamic Subscriber Accounts .................................................................93
9.2 Dynamic Account General Settings ...................................................................93

VSG-1200 User’s Guide
10 Table of Contents
9.3 Creating Dynamic Accounts ...............................................................................95
9.3.1 Dynamic Account Generation Using the Web Configurator ......................95
9.3.2 Dynamic Account Generation Using a Statement Printer .........................96
9.4 Viewing the Dynamic Account List .....................................................................97
9.4.1 Backing Up the Dynamic Account List ......................................................98
Chapter 10
Port-Location Mapping ........................................................................................ 101
10.1 About Port-Location Mapping .........................................................................101
10.2 Configuring Port-Location Mapping ...............................................................101
Chapter 11
Credit Card Billing and Customization ............................................................. 105
11.1 Overview ........................................................................................................105
11.1.1 How Credit Card Billing Works ..............................................................105
11.1.2 Configuration Steps ...............................................................................105
11.2 Setting up Credit Card Billing Service ............................................................106
11.3 Customizing Subscriber Credit Card Information Screen ...............................107
11.3.1 Subscriber Standard Login Page Message ...........................................107
11.3.2 Service Selection Page .........................................................................108
11.3.3 Successful Screen ................................................................................ 111
11.3.4 Fail Page ...............................................................................................113
Chapter 12
Subscriber Login Screen..................................................................................... 115
12.1 About the Subscriber Login Screen ...............................................................115
12.2 Customizing Subscriber Login Screen ...........................................................115
12.2.1 Standard Subscriber Login Screen .......................................................116
12.2.2 Redirect Subscriber Login Screen ........................................................118
12.2.3 Advanced Subscriber Login Screen .....................................................119
12.2.4 Frame Subscriber Login Screen ...........................................................120
12.2.5 Service Selection Messages .................................................................121
Chapter 13
Subscriber Information Window......................................................................... 123
13.1 About the Information Window .......................................................................123
13.1.1 Customizing the Information Window ...................................................123
Chapter 14
Account Printout .................................................................................................. 127
14.1 About the Account Printout ............................................................................127
14.1.1 Customizing the Account Printout .........................................................127