Sierra Wireless AirLink GX440 User manual

AirLink GX Series User Guide
4114008
Rev 2
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Preface
Rev 2 Jun.13 3
Important
Notice Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.
Safety and
Hazards Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem MUST BE
POWERED OFF. The Sierra Wireless modem can transmit signals that could
interfere with this equipment.
The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.
Limitation of
Liability The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
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AirLink GX Series User Guide
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Patents This product may contain technology developed by or for Sierra Wireless Inc. This
product includes technology licensed from QUALCOMM®. This product is
manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from InterDigital Group and MMP Portfolio Licensing.
Copyright © 2013 Sierra Wireless. All rights reserved.
Trademarks Sierra Wireless®, AirPrime®, AirLink®, AirVantage®and the Sierra Wireless logo
are registered trademarks of Sierra Wireless.
Watcher®is a registered trademark of Netgear, Inc., used under license.
Windows®and Windows Vista®are registered trademarks of Microsoft
Corporation.
Macintosh®and Mac OS X®are registered trademarks of Apple Inc., registered in
the U.S. and other countries.
QUALCOMM®is a registered trademark of QUALCOMM Incorporated. Used
under license.
Other trademarks are the property of their respective owners.
Contact
Information International Contact Information
* If you have purchased your product from an AirLink Distributor or Reseller,
please contact them for first line technical support.
AirLink Sales [email protected]
AirLink Support* [email protected]m
AirLink RMA Repairs* [email protected]
AirLink Online Support
Knowledgebase www.sierrawireless.com/Support/SupportCenter
AirLink Software
Downloads www.sierrawireless.com/Support/Downloads
Corporate Web Site www.sierrawireless.com
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Preface
Rev 2 Jun.13 5
Sierra Wireless Headquarters Contact Information
Consult our website for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:
www.sierrawireless.com
Sales
Headquarters: Phone: [phone]
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
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AirLink GX Series User Guide
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Rev 2 Jun.13 7
Contents
Introduction to the AirLink GX Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
X-Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
ALEOS Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
ACEmanager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
ACEview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
AirVantage Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Installation and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Tools and Materials Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mounting the GX Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Antenna Separation Recommendations . . . . . . . . . . . . . . . . . . . . . . . . .18
Antenna Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Mounting the GPS Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Connecting the GX Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Starting the GX Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Connector Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
X-Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Wi-Fi X-Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
I/O X-Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Configuring AirLink GX Series devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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AirLink GX Series User Guide
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Configuring with ACEmanager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring with AirVantage Management Service. . . . . . . . . . . . . . . . . . . 32
Configuring with AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
AirLink GX Series Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Federal Communications Commission Notice (FCC United States) . . . . 39
Notice for Canadian Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Important Information for North American Users on Radiation Exposure 40
EU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Rev 1 Jun.13 9
1
1: Introduction to the AirLink GX Series
This chapter describes the Sierra Wireless AirLink GX Series device,
including a description of ALEOSTM embedded software and the
AirVantage Management Service (AVMS) device management
platform.
Introduction
The AirLink GX Series device is a compact, intelligent and fully-
featured cellular gateway that provides real-time wireless capabilities
for fixed and mobile applications such as:
•Public safety vehicle deployments
•Public transit systems
•Energy and utilities
•Remote asset monitoring
•Backup broadband connectivity
The AirLink GX Series device has multiple communication ports
including serial, Ethernet, and USB ports. The power connector has
one digital I/O pin for remote monitoring and control and one ignition
sense pin to turn the device on and off and trigger the low power
mode.
The AirLink GX Series device is available in the following variants:
•4G LTE (GX440)
•3G (GX400)
The AirLink GX Series device has several expansion options to add
more capability. The following options are available:
•WiFi (802.11 b/g/n)
•Input/Output (I/O) 15-pin connector which adds:
·One additional RS-232 port
·Four additional digital I/O pins
·Four analog voltage sensing pins
The AirLink GX Series device, when coupled with the rich embedded
intelligence provided by the embedded ALEOS software, is the
perfect choice for a broad set of machine to machine solutions.
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AirLink GX Series User Guide
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Description
Front Panel
The front panel has the following indicators and controls:
Figure 1-1: GX Series Front Panel
•LEDs– These show the device’s operating status. Each LED can be red,
green, yellow or off. The LEDs are described in detail in LED Operation on
page 22. They are:
·Network– When green the device is connected to a cellular network with
an IP address assigned and a channel acquired
· Signal – When green it is receiving a cellular signal
· Activity – When green, the radio link is active
·Power– When green, the device is connected to power
• Reset Button – Pressing this button resets the device. All the LEDs turn solid
red after this button is pushed.
Note: Holding the button down for 10 seconds resets the device to its default settings.
Rear Panel
The rear panel has the following connectors and controls:
Figure 1-2: GX Series Rear Panel
LEDs
Reset Button
Antenna
Connector
Diversity/AUX
Antenna Connector
GPS Antenna
Connector
Power ConnectorUSB Port Serial Port
Ethernet
Connector
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Introduction to the AirLink GX Series
Rev 2 Jun.13 11
• Antenna Connector – This is the radio’s receive and transmit port. The
device works with most cellular antennas with an SMA connector.
Note: For more information on antenna connection and use, see Antenna Installation on
page 18.
• GPS Antenna Connector – This connects an optional GPS antenna to the
device. It works with most antennas that have an SMA connector.
Note: The GPS antenna connector has a bias output and Sierra Wireless recommends
that you use an active antenna for better sensitivity.
• Diversity/AUX Antenna Connector – This connects an optional auxiliary
antenna to the device for backup reception capability. It works with most
antennas that have an SMA connector.
Note: The Diversity/AUX connector is receive only, it does not transmit.
• Ethernet Connector – This RJ-45 connector connects a standard Ethernet
cable to the device. This is used to connect a PC to the device for configu-
ration and diagnostic purposes or attaching Ethernet equipment to the device.
• Power Connector – This connects power to the device and provides
additional inputs and outputs for the control and monitoring of external
devices as well as triggering the low power mode. More information on its
operation and how to use it is given in Power Connector Description on
page 24.
There are two types of optional power cables available from Sierra Wireless:
·Cables with an AC adapter that are usually used for indoor, fixed applica-
tions where the device runs off line power
·DC cables that are usually used in vehicles or other installations where the
device runs off battery power
The device automatically starts when it senses qualified power on the power
connector as described in Starting the GX Series on page 21.
• Serial Port – This 9-pin connector provides standard RS-232 communication
with a standard straight-though serial cable. It is used to communicate with
industrial machines like motors, computers or controllers or for connection to
a computer to configure the device with AT commands. It also supports
features like TCP PAD and UDP PAD.
•USBPort– This Micro AB connector accepts Micro A and Micro B plugs. You
can connect a Windows PC to it to monitor and configure the device.
When connected to a PC, it becomes either a:
·Virtual serial port
·Virtual Ethernet port
Note: By default it is a virtual Ethernet port.
Windows drivers for this port are available at Sierra Wireless’s download web
site www.sierrawireless.com/en/Support/Downloads.aspx.
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AirLink GX Series User Guide
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X-Cards
The AirLink GX Series device has several optional, factory-installed, expansion
cards (X-Cards) available to add more functions to the basic device. They are
configurable with the ALEOS ACEmanager software and more information is
available in the ALEOS Configuration User Guide.
The options are:
•Wi-Fi– This adds Wi-Fi capability to the device using the 802.11b/g/n
standard
•I/O– This has a 15-pin connector which adds to the device:
·One additional RS-232 port
·Four additional digital I/O pins
·Four analog voltage sensing pins
For a more complete description of each option, see X-Cards on page 28.
ALEOS Software
Note: For detailed information on all of the features in ALEOS, see the ALEOS Configu-
ration User Guide. It is available for downloading from the Sierra Wireless web site.
ALEOS, the embedded core technology of the AirLink product line provides:
•Simplified installation, operation and maintenance of any wireless solution
•An always-on, always-aware, intelligent two-way connection for mission-
critical applications
ALEOS enables:
•Persistent Network Connectivity
•Over-The-Air (OTA) Upgrades
•Wireless Optimized TCP/IP
•Real-Time Notification
•Real-Time GPS Reporting
•GPS Store and Forward
•Packet Level Diagnostics
•Device Management & Control
Sierra Wireless has three tools for monitoring and configuring AirLink devices.
They are:
• ACEmanager – A web-based configuration tool for configuring a single
AirLink device
•ACEview– A Windows application for monitoring the wireless connection
status when the PC is connected via Ethernet to the AirLink device
• AirVantage Management Service (AVMS) – A cloud based device
management service for monitoring and configuring fleets of AirLink devices
Contact your dealer or Sierra Wireless representative for more information.
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Introduction to the AirLink GX Series
Rev 2 Jun.13 13
Download the applications and user guides from the Sierra Wireless AirLink
Solutions web site at www.sierrawireless.com/support.
ACEmanager
ACEmanager:
•Simplifies deployment
•Provides extensive monitoring, control and management capabilities
•Configures your device to meet your needs
•Monitors and controls your AirLink device remotely and in real-time
•Is accessed through a web browser connected to the device
See Configuring with ACEmanager on page 31 to learn how to access
ACEmanager.
Figure 1-3: ACEmanager Home Page
ACEview
ACEview is a Windows-based monitoring application for the PC with an easy to
read interface.
Figure 1-4: ACEview Screen
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AirLink GX Series User Guide
14 4114008
Note: ACEview requires the Microsoft .NET Framework v.2.0 and Microsoft Windows XP
or later. Obtain the Microsoft .NET Framework from Microsoft at: http://www.microsoft.com.
AirVantage Management Service
AirLink devices can be managed with the AirVantage Management Service
(AVMS) available from Sierra Wireless. AVMS is a cloud-based application,
accessed from your web browser, that provides remote monitoring and
configuration for any number of AirLink ALEOS devices from a single computer.
AVMS features include:
•Device management with no software or hardware to buy and no ongoing
maintenance required
•Advanced monitoring dashboards and alert notifications ensuring you always
know the status of your AirLink devices
•Detailed configuration of all ALEOS parameters, including templates
providing batch updates of pre-set configurations across multiple devices
•Over-the-air (OTA) firmware upgrades for all of your AirLink devices with a
single operation
To connect with AVMS, see Configuring with AirVantage Management Service on
page 32.
To use AVMS, either call your AirLink reseller or visit: www.sierrawireless.com/en/
productsandservices/AirLink/Device_Management.aspx
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Rev 2 Jun.13 15
2
2: Installation and Startup
This chapter shows you how to connect, install and start the Sierra
Wireless AirLink GX Series device. It also describes the front panel
LEDs. Also described are the optional X-Cards available from Sierra
Wireless that add more functions to the basic device.
Tools and Materials Required
•If needed, a SIM card for your device as provided by your mobile
network operator
•If installing a SIM card, a M3, hex-head screwdriver with a 2mm
hardened and tempered Hex/Allen key or bit for removing the
cover
•Laptop computer with Ethernet cable
•Wireless antenna
•If used, a GPS antenna
•If used, a second wireless antenna
•If used, a straight-through 9-pin connection cable for the RS-232
port
•Power cable, either the DC cable or AC cable ordered from Sierra
Wireless or your own custom-made cable
Note: Custom-made cables must incorporate strain relief and use the correct
type of power connector to prevent intermittent connection to the device.
Note: The device has a hardened case for use in industrial and extreme
environments. If you are installing it in these types of environments, use
cables designed and specified for use in these types of environment to avoid
cable failure.
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AirLink GX Series User Guide
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Installing the SIM Card
If your mobile network operator requires it, insert a SIM card into the device
before installation or connecting any external equipment or power to the device.
Figure 2-1: SIM Card Installation
1) Remove the four screws attaching the cover.
2) Remove the cover.
3) Slide the SIM card
into the connector.
Note the direction of notched
4) Reattach the cover.
corner of SIM card for
proper alignment.
NOTE: When re-attaching the
screws, torque them to
5 in-lb (0.6 N-m).
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Installation and Startup
Rev 2 Jun.13 17
Note: If you see “No SIM or Unexpected SIM Status” in ACEmanager’s Network State
section of the Status > Home tabs, the card may be missing or installed incorrectly.
Figure 2-2: SIM Card Missing Message in ACEmanager
Mounting the GX Series
Warning: This device is not intended for use close to the human body. Antennas should
be at least 8 inches (20 cm) away from the operator.
Note: The device has a hardened case for use in industrial and extreme environments. If
you are installing it in these types of environments, use cables designed and specified for
use in these types of environment to avoid cable failure.
Mount the device where:
•There is easy access to the cables
•Cables are not bent, constricted, close to high amperages or exposed to
extreme temperatures
•The front panel LEDs are easily visible
•There is adequate airflow
•It is kept free from direct exposure to the elements, such as sun, rain, dust,
etc.
Note: Sierra Wireless recommends that the device’s case or the mounting bracket be
connected to ground, which can be the battery or power source negative terminal. This
provides protection from electrostatic discharges. Do this by connecting a grounding strap
under one of the mounting screws.
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AirLink GX Series User Guide
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In addition to the four mounting holes on the side of the device’s body, there are
four holes on the bottom plate to attach the device to a mounting surface.
Figure 2-3: GX Series Bottom Plate and Mounting Holes
Vehicle Mounting
When installing the device in a vehicle:
•Keep it out of direct exposure to the weather (sun, rain, etc.). The best
locations are in places like a car trunk or in a container behind the seats.
•Place it where it will not be hit or come into contact with people, cargo, tools,
equipment, etc.
Antenna Installation
Inadequate antenna separation between the transmit and diversity antennas
creates unwanted interactions. This can cause reductions in:
•Antenna efficiency
•Transmit power
•Receiver sensitivity
•Data throughput
•Radio front-end life span
Antenna Separation Recommendations
•The antennas should be separated so that there is at least 10dB isolation
over the entire operating frequency range.
•The separation should be at least 0.25 wavelength (preferably greater than
0.5 wavelength) of the lowest operating frequency.
0
22.5 mm
(0.9 in)
62.5 mm
(2.5 in)
0
5.2 mm (0.2 in) 136.7 mm (5.4 in)
Bottom View Showing
Mounting Hole Location
Mounting Holes
4 Places:
5.3mm (0.2 in) Ø
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Installation and Startup
Rev 2 Jun.13 19
Note: If the separation is less than 0.25 wavelength, increase it to at least 0.25 wavelength
(preferably greater than 0.5 wavelength) of the lowest operating frequency.
•In confined spaces, a separation of 0.15 wavelength is possible, but this will
result in reduced network coverage.
•The recommended separation is only an approximate value for monopole or
dipole type antennas.
Sierra Wireless recommends the following antenna separation:
Table 2-1: Recommended Antenna Separation
Service Frequency
(Hz) Wavelength (mm) Best Separation
(mm)
Good
Separation
(mm)
Reduced
Service
Separation
(mm)
LTE 700 428 214 107 64
LTE 800 375 187 94 56
LTE 900 333 167 83 50
LTE 1800 167 83 42 25
LTE 2100 143 71 36 21
LTE 2600 115 58 29 17
WCDMA 850 353 176 88 53
WCDMA 900 333 167 83 50
WCDMA 1900 158 79 39 24
WCDMA 2100 143 71 36 21
CDMA/EV-DO 800 375 187 94 56
CDMA/EV-DO 1900 158 79 39 24
GSM/GPRS/EDGE 850 353 176 88 53
GSM/GPRS/EDGE 900 333 167 83 50
GSM/GPRS/EDGE 1800 167 83 42 25
GSM/GPRS/EDGE 1900 158 79 39 24
Table 2-2: Separation Examples for Carrier-Specific Bands
Service Band Carrier Country Min
Frequency
(Hz)
Wavelength
(mm) Best Separation
(mm)
Good
Separation
(mm)
Reduced
Service
Separation
(mm)
LTE 13 Verizon US 746 401.8665657 201 100 60
LTE 17 AT&T US 704 425.8415597 213 106 64
LTE 4Bell/Rogers/Telus Canada 1710 175.3172269 88 44 26
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AirLink GX Series User Guide
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Antenna Recommendations
Note: Do not remove the diversity antenna. The diversity antenna helps the device
achieve the maximum network coverage. The device works without one installed, but with
reduced network coverage.
Note: If the antennas are located far away from the device, keep the cables as short as
possible to prevent the loss of antenna gain.
Warning: The antenna should not exceed the maximum gain specified in Maximum
Antenna Gain (Gain D'antenne Maximal) on page 41. In more complex installations (such
as those requiring long lengths of cable and/or multiple connections), you must follow the
maximum dBi gain guidelines specified by the radio communications regulations of the
Federal Communications Commission (FCC) or Industry Canada or your country’s
regulatory body (if used outside the US). Also see Important Information for North
American Users on Radiation Exposure on page 40 for more information.
Mounting the GPS Antenna
Mount the antenna where it has a good view of the sky such as on the roof, the
dashboard or the rear panel. It should see at least 90⁰of the sky.
Mounting the GPS Antenna
90°
AirLink
(not to scale)
Cellular
Antenna
GPS
Antenna
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