ZyXEL Communications ZyXEL Vantage VSG-1000 User manual

VSG-1000
Vantage Service Gateway
User’s Guide
Version 1.06
August 2004

VSG-1000 Vantage Service Gateway
Copyright iii
Copyright
Copyright © 2004 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval
system, translated into any language, or transmitted in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL
Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described
herein. Neither does it convey any license under its patent rights nor the patents rights of others. ZyXEL further
reserves the right to make changes in any products described herein without notice. This publication is subject to
change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.

VSG-1000 Vantage Service Gateway
iv FCC Statements
Interference Statements and Warnings
FCC Interference Statement
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operations.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
CE Mark Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
Taiwanese BSMI (Bureau of Standards, Metrology and Inspection) A Warning:

VSG-1000 Vantage Service Gateway
ZyXEL Limited Warranty v
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is
modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is
in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for
a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any
kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material Authorization
number (RMA). Products must be returned postage prepaid. It is recommended that the unit be insured when
shipped.
Any returned products without proof of purchase or those with an out-dated warranty will be repaired or replaced
(at the discretion of ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, postage paid. This warranty gives you specific
legal rights, and you may also have other rights that vary from country to country.
Online Registration
Don’t forget to register your ZyXEL product (fast, easy online registration at www.zyxel.com) for free future
product updates and information.

VSG-1000 Vantage Service Gateway
vi Customer Support
Customer Support
If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications
Corporation offices worldwide, in one of the following ways.
When you contact your customer support representative, have the following information ready:
♦ Warranty information.
♦ Date you received your product.
♦ Brief description of the problem and the steps you took to solve it.
SUPPORT E-MAIL TELEPHONE1WEB SITEMETHOD
LOCATION SALES E-MAIL FAX1FTP SITE
REGULAR MAIL
[email protected]m.tw [phone] www.zyxel.com
www.europe.zyxel.com
WORLDWIDE
[e-mail] [phone] ftp.zyxel.com
ftp.europe.zyxel.com
ZyXEL Communications Corp.
6 Innovation Road II
Science Park
Hsinchu 300
Taiwan
[email protected]m [phone]
[phone]
www.us.zyxel.comNORTH AMERICA
[e-mail] [phone] ftp.us.zyxel.com
ZyXEL Communications Inc.
1130 N. Miller St.
Anaheim
CA 92806-2001
U.S.A.
[email protected] [phone] www.zyxel.deGERMANY
[e-mail] [phone]
ZyXEL Deutschland GmbH.
Adenauerstr. 20/A2 D-52146
Wuerselen
Germany
[phone]FRANCE [email protected]
[phone]
www.zyxel.fr ZyXEL France
1 rue des Vergers
Bat. 1 / C
69760 Limonest
France
[email protected] [phone]SPAIN
[e-mail] [phone]
www.zyxel.es ZyXEL Communications
Alejandro Villegas 33
1º, 28043 Madrid
Spain
[email protected] [phone] www.zyxel.dkDENMARK
[e-mail] [phone]
ZyXEL Communications A/S
Columbusvej 5
2860 Soeborg
Denmark
[email protected] [phone] www.zyxel.noNORWAY
[e-mail] [phone]
ZyXEL Communications A/S
Nils Hansens vei 13
0667 Oslo
Norway
[email protected] [phone] www.zyxel.seSWEDEN
[e-mail] [phone]
ZyXEL Communications A/S
Sjöporten 4, 41764 Göteborg
Sweden
[email protected] [phone] www.zyxel.fiFINLAND
[e-mail] [phone]
ZyXEL Communications Oy
Malminkaari 10
00700 Helsinki
Finland
1“+” is the (prefix) number you enter to make an international telephone call.

VSG-1000 Vantage Service Gateway
Table of Contents vii
Table of Contents
Copyright.................................................................................................................................................................... iii
Interference Statements and Warnings .................................................................................................................. iv
ZyXEL Limited Warranty............................................................................................................................................ v
Customer Support..................................................................................................................................................... vi
Table of Contents ..................................................................................................................................................... vii
List of Figures............................................................................................................................................................ xi
List of Tables ........................................................................................................................................................... xiii
List of Diagrams ....................................................................................................................................................... xv
Preface..................................................................................................................................................................... xvii
Getting Started ............................................................................................................................................................ I
Chapter 1 Getting to Know Your VSG............................................................................................................. 1-1
1.1 Introducing the VSG .................................................................................................................................. 1-1
1.2 Features .................................................................................................................................................... 1-1
1.3 Applications ............................................................................................................................................... 1-2
1.3.1 Internet Access for LAN Networks .................................................................................................... 1-2
1.3.2 Internet Access in Public Areas......................................................................................................... 1-3
Chapter 2 Hardware Installation and Connection.......................................................................................... 2-1
2.1 Installation Options.................................................................................................................................... 2-1
2.1.1 Desktop Installation ........................................................................................................................... 2-1
2.1.2 Rack Mount Installation ..................................................................................................................... 2-1
2.2 Hardware Connections.............................................................................................................................. 2-2
2.2.1 Front Panel ........................................................................................................................................ 2-2
2.2.2 Front Panel LEDs .............................................................................................................................. 2-2
2.2.3 Rear Panel......................................................................................................................................... 2-2
2.2.4 Turning on the VSG........................................................................................................................... 2-3
Chapter 3 The Web Configurator..................................................................................................................... 3-1
3.1 Introducing the Web Configurator ............................................................................................................. 3-1
3.2 Accessing the Web Configurator............................................................................................................... 3-1
3.3 System Login Accounts............................................................................................................................. 3-2
3.4 Changing System Password ..................................................................................................................... 3-2
3.5 Restarting the VSG ................................................................................................................................... 3-3
3.6 Logging Out of the Web Configurator ....................................................................................................... 3-3
Web Configurator System Configuration ................................................................................................................. I
Chapter 4 System Configuration ..................................................................................................................... 4-1
4.1 Factory Ethernet Defaults.......................................................................................................................... 4-1
4.2 LANs and WANs........................................................................................................................................ 4-1
4.3 IP Address Assignment ............................................................................................................................. 4-1
4.4 DHCP Configuration.................................................................................................................................. 4-1
4.4.1 IP Address and Subnet Mask............................................................................................................ 4-1
4.4.2 Private IP Addresses ......................................................................................................................... 4-2

VSG-1000 Vantage Service Gateway
viii Table of Contents
4.5 DNS Server Address ................................................................................................................................. 4-2
4.6 Syslog ........................................................................................................................................................ 4-2
4.7 NAT............................................................................................................................................................ 4-2
4.7.1 NAT Definitions.................................................................................................................................. 4-2
4.7.2 What NAT Does................................................................................................................................. 4-3
4.7.3 How NAT Works ................................................................................................................................ 4-3
4.7.4 VPN and NAT .................................................................................................................................... 4-3
4.7.5 NAT Examples................................................................................................................................... 4-4
4.8 The System Configuration Screen............................................................................................................. 4-5
Chapter 5 Subscriber Control .......................................................................................................................... 5-1
5.1 Overview.................................................................................................................................................... 5-1
5.1.1 Activating Subscriber Control ............................................................................................................ 5-1
5.2 Management Type..................................................................................................................................... 5-2
5.2.1 Super User Account........................................................................................................................... 5-2
5.2.2 User Agreement................................................................................................................................. 5-2
5.2.3 CAS (Central Authentication Service) ............................................................................................... 5-3
5.2.4 Built-in Authentication........................................................................................................................ 5-4
5.2.5 RADIUS ............................................................................................................................................. 5-5
5.2.6 Subscriber Pop-up Logout Window ................................................................................................... 5-8
5.2.7 Subscriber Manual Logout................................................................................................................. 5-9
5.3 User Agreement Page ............................................................................................................................... 5-9
5.4 Subscriber Management Screen ............................................................................................................... 5-9
Chapter 6 Local Subscriber Management ...................................................................................................... 6-1
6.1 Introduction ................................................................................................................................................ 6-1
6.2 Subscriber Management without Billing .................................................................................................... 6-1
6.2.1 Editing Subscriber Account ............................................................................................................... 6-1
6.2.2 Display Subscriber Account List ........................................................................................................ 6-2
6.2.3 Importing Subscriber List................................................................................................................... 6-3
6.3 Subscriber Management with Billing ......................................................................................................... 6-4
6.3.1 Adding New Subscribers ................................................................................................................... 6-4
6.3.2 Editing Subscriber Account Information ............................................................................................ 6-5
6.3.3 Detailed Subscriber Accounting Information ..................................................................................... 6-6
6.3.4 Terminating or Deleting a Subscriber Account.................................................................................. 6-7
Web Configurator Advanced Configuration ........................................................................................................... III
Chapter 7 Subscriber Login Screen ................................................................................................................ 7-1
7.1 Overview.................................................................................................................................................... 7-1
7.2 Standard Login Screen.............................................................................................................................. 7-1
7.3 Advanced Login Screen ............................................................................................................................ 7-1
7.4 Frame Login Screen .................................................................................................................................. 7-3
Chapter 8 Portal Web Site, Advertisement Link and Walled Garden ........................................................... 8-1
8.1 Introduction ................................................................................................................................................ 8-1
8.2 The Portal Page and Advertisement Links ................................................................................................ 8-1

VSG-1000 Vantage Service Gateway
Table of Contents ix
8.3 Walled Garden........................................................................................................................................... 8-2
Chapter 9 LAN Device Management ............................................................................................................... 9-1
9.1 LAN Device Management Overview ......................................................................................................... 9-1
9.1.1 Port Mapping ..................................................................................................................................... 9-1
9.2 Configuring LAN Device Management...................................................................................................... 9-1
9.2.1 LAN Device Management Example .................................................................................................. 9-2
9.2.2 Specifying an Inside Server Example................................................................................................ 9-2
Chapter 10 IP and MAC Address Pass Through............................................................................................ 10-1
10.1 Configuring IP and MAC Address Pass Through.................................................................................... 10-1
Chapter 11 Status.............................................................................................................................................. 11-1
11.1 System Status ......................................................................................................................................... 11-1
11.2 DHCP Client Table .................................................................................................................................. 11-2
11.3 Current Users .......................................................................................................................................... 11-3
The SMT, System Maintenance and Additional Information................................................................................. IV
Chapter 12 The SMT.......................................................................................................................................... 12-1
12.1 Introduction to the SMT ........................................................................................................................... 12-1
12.1.1 Establishing a Console Port Connection......................................................................................... 12-1
12.2 SMT Login Screen................................................................................................................................... 12-1
12.3 The SMT Main Menu Summary .............................................................................................................. 12-2
12.4 Navigating the SMT Interface.................................................................................................................. 12-2
12.4.1 SMT Screen Breakdown ................................................................................................................. 12-2
12.4.2 The Navigation Keys ....................................................................................................................... 12-3
Chapter 13 System Configuration Using the SMT......................................................................................... 13-5
13.1 About SMT System Configuration ........................................................................................................... 13-5
13.2 Setting System Configuration.................................................................................................................. 13-5
13.3 View Current Configuration ..................................................................................................................... 13-7
13.4 Changing the System Password ............................................................................................................. 13-8
13.5 Restarting the VSG ................................................................................................................................. 13-9
13.6 Reset the VSG to Factory Defaults ......................................................................................................... 13-9
Chapter 14 Configuration and Firmware Maintenance ................................................................................. 14-1
14.1 Configuration and Firmware Maintenance Overview .............................................................................. 14-1
14.2 Filename Convention .............................................................................................................................. 14-1
14.3 Firmware Upgrade................................................................................................................................... 14-1
14.3.1 Firmware Upgrade Using SMT........................................................................................................ 14-1
14.3.2 Firmware Upgrade Using the Web Configurator ............................................................................. 14-2
14.4 Configuration File Maintenance............................................................................................................... 14-3
14.4.1 Backup Configuration ...................................................................................................................... 14-3
14.4.2 Restore Configuration ..................................................................................................................... 14-4
Chapter 15 Troubleshooting ............................................................................................................................ 15-1
15.1 Using LEDs to Diagnose Problems......................................................................................................... 15-1
15.1.1 The Power LED ............................................................................................................................... 15-1
15.1.2 The LAN LEDs................................................................................................................................. 15-1

VSG-1000 Vantage Service Gateway
x Table of Contents
15.1.3 The WAN LEDs ...............................................................................................................................15-1
15.2 Console Port ............................................................................................................................................15-2
15.3 Web Configurator.....................................................................................................................................15-2
15.4 Internet Access ........................................................................................................................................15-2
15.5 TFTP File Transfer................................................................................................................................... 15-3
15.6 Administrator Password and Username..................................................................................................15-3
Appendix A IP Address Assignment Conflicts........................................................................................................A
Appendix B Subscriber Login ...................................................................................................................................C
Appendix C Cable Types and Cable Pin Assignments...........................................................................................D
Appendix D Setting Your Computer IP Address ..................................................................................................... F
Appendix E IP Subnetting..........................................................................................................................................N
Appendix F Product Specifications.......................................................................................................................... T
Index ............................................................................................................................................................................V

VSG-1000 Vantage Service Gateway
List of Figures xi
List of Figures
Figure 1-1 Application: Internet Access for LAN Networks ....................................................................................... 1-2
Figure 1-2 Application: Internet Access in Public Areas............................................................................................ 1-3
Figure 2-1 Rack Mount: Attaching Brackets.............................................................................................................. 2-1
Figure 2-2 Front Panel .............................................................................................................................................. 2-2
Figure 2-3 Rear Panel ............................................................................................................................................... 2-3
Figure 3-1 Entering VSG IP Address in Internet Explorer......................................................................................... 3-1
Figure 3-2 Web Configurator: Login.......................................................................................................................... 3-1
Figure 3-3 Web Configurator: Main Menu................................................................................................................. 3-2
Figure 3-4 Web Configurator: Changing System Password ..................................................................................... 3-2
Figure 3-5 Web Configurator: Restarting .................................................................................................................. 3-3
Figure 3-6 Web Configurator: Logging Out ............................................................................................................... 3-3
Figure 4-1 NAT Example: One-to-One ...................................................................................................................... 4-4
Figure 4-2 NAT Example: Many-to-One .................................................................................................................... 4-4
Figure 4-3 NAT Example: One-to-One and Many-to-One......................................................................................... 4-5
Figure 4-4 System Configuration .............................................................................................................................. 4-6
Figure 5-1 Subscriber Control: Activation.................................................................................................................. 5-1
Figure 5-2 Subscriber Control: User Agreement ....................................................................................................... 5-2
Figure 5-3 CAS Example........................................................................................................................................... 5-3
Figure 5-4 Subscriber Control: CAS.......................................................................................................................... 5-3
Figure 5-5 Subscriber Control: Built-in Authentication .............................................................................................. 5-4
Figure 5-6 Subscriber Control: RADIUS ................................................................................................................... 5-6
Figure 5-7 Subscriber Logout Window: Version 1..................................................................................................... 5-8
Figure 5-8 Subscriber Logout Window: Version 2..................................................................................................... 5-8
Figure 5-9 Subscriber Logout Window: Version 3..................................................................................................... 5-9
Figure 5-10 Subscriber Management: Default Initial................................................................................................. 5-9
Figure 5-11 Web Configurator: Subscriber Management: Version 2 ...................................................................... 5-10
Figure 5-12 Web Configurator: Subscriber Management: Version 3 ...................................................................... 5-10
Figure 5-13 Web Configurator: Subscriber Management: Version 4 ...................................................................... 5-10
Figure 6-1 Subscriber Management Screen: No Billing............................................................................................ 6-1
Figure 6-2 Add Subscribers (No Billing) .................................................................................................................... 6-2
Figure 6-3 Subscribers List (No Billing)..................................................................................................................... 6-2
Figure 6-4 Import Subscriber File Example............................................................................................................... 6-3
Figure 6-5 Import Subscribers (No Billing) ................................................................................................................ 6-3
Figure 6-6 Subscriber List (No Billing): Import Example ........................................................................................... 6-4
Figure 6-7 Subscriber Management Screen: With Billing ......................................................................................... 6-4
Figure 6-8 Add New Subscribers .............................................................................................................................. 6-4
Figure 6-9 Add New Subscriber: Account Modify...................................................................................................... 6-5
Figure 6-10 Account Modify: Account List ................................................................................................................. 6-6
Figure 6-11 Account Modify: Terminating or Deleting a Subscriber Account ............................................................ 6-7
Figure 7-1 Customize Login Screen: Standard ......................................................................................................... 7-1

VSG-1000 Vantage Service Gateway
xii List of Figures
Figure 7-2 Standard Subscriber Login Screen .......................................................................................................... 7-1
Figure 7-3 Customize Login Screen: Advanced ........................................................................................................ 7-2
Figure 7-4 Advanced Subscriber Login Screen Example.......................................................................................... 7-3
Figure 7-5 Customize Login Screen: Frame ............................................................................................................. 7-4
Figure 7-6 Frame Subscriber Login Screen Example ............................................................................................... 7-5
Figure 8-1 Advertisement Link Configuration ............................................................................................................ 8-1
Figure 8-2Walled Garden .......................................................................................................................................... 8-3
Figure 9-1 LAN Device Management ........................................................................................................................ 9-1
Figure 9-2 Configuring for LAN Device Remote Management.................................................................................. 9-2
Figure 9-3 LAN Device Management: Remote Management Example .................................................................... 9-2
Figure 9-4 Specifying an Inside Server Example ...................................................................................................... 9-3
Figure 9-5 LAN Device Management: Inside Server Example.................................................................................. 9-3
Figure 10-1 IP & MAC Address Pass Through ........................................................................................................10-1
Figure 11-1 System Status ...................................................................................................................................... 11-1
Figure 11-2 DHCP Client Table................................................................................................................................ 11-2
Figure 11-3 Web Configurator: Status: Current User .............................................................................................. 11-3
Figure 12-1 HyperTerminal Communication Parameter Settings Example.............................................................12-1
Figure 12-2 SMT: Login Screen...............................................................................................................................12-2
Figure 12-3 SMT: Main Menu ..................................................................................................................................12-2
Figure 12-4 SMT: Menu Breakdown........................................................................................................................ 12-3
Figure 13-1 SMT: System Configuration ................................................................................................................. 13-5
Figure 13-2 SMT: System Status............................................................................................................................. 13-7
Figure 13-3 SMT: Change Administrator Password ................................................................................................13-9
Figure 13-4 SMT: Restart ........................................................................................................................................13-9
Figure 13-5 SMT: Reset to Factory Defaults .........................................................................................................13-10
Figure 14-1 SMT: Utilities Menu ..............................................................................................................................14-1
Figure 14-2 SMT: Firmware Upgrade ......................................................................................................................14-2
Figure 14-3 SMT: Firmware Upgrade Process 1.....................................................................................................14-2
Figure 14-4 SMT: Successful Firmware File Transfer .............................................................................................14-2
Figure 14-5 Web Configurator: Firmware Upgrade .................................................................................................14-3
Figure 14-6 Web Configurator: Firmware Upgrade Successful ..............................................................................14-3
Figure 14-7 Web Configurator: Utilities: Exporting Configuration File.....................................................................14-4
Figure 14-8 Web Configurator: Utilities: Importing Configuration File..................................................................... 14-4
Figure 14-9 Web Configurator: Utilities: Restore Configuration: Reboot ................................................................14-4
Figure 15-1 SMT: Entering Debug Mode.................................................................................................................15-3
Figure 15-2 SMT: Debug Mode: Erasing Firmware.................................................................................................15-4
Figure 15-3 SMT: Debug Mode: Restarting the VSG ..............................................................................................15-4
Figure 15-4 SMT: Debug Mode: Specifying Initial VSG and TFTP Settings............................................................15-4
Figure 15-5 SMT: Debug Mode: Verifying VSG and TFTP Settings........................................................................15-5
Figure 15-6 SMT: Debug Mode: Firmware Upload Complete .................................................................................15-5

VSG-1000 Vantage Service Gateway
List of Tables xiii
List of Tables
Table 2-1 Front Panel LEDs ...................................................................................................................................... 2-2
Table 3-1 Web Configurator: Changing System Password....................................................................................... 3-3
Table 4-1 NAT Definition............................................................................................................................................ 4-3
Table 4-2 WAN NAT Mapping Type For VPN ............................................................................................................ 4-4
Table 4-3 NAT Example: One-to-One........................................................................................................................ 4-4
Table 4-4 NAT Example: Many-to-One...................................................................................................................... 4-5
Table 4-5 NAT Example: One-to-One and Many-to-One .......................................................................................... 4-5
Table 4-6 System Configuration ................................................................................................................................ 4-7
Table 4-7 Syslog Description..................................................................................................................................... 4-9
Table 5-1 Subscriber Control: Activation ................................................................................................................... 5-1
Table 5-2 Subscriber Control: User Agreement......................................................................................................... 5-2
Table 5-3 Subscriber Control: CAS ........................................................................................................................... 5-3
Table 5-4 Subscriber Control: Built-in Authentication................................................................................................ 5-4
Table 5-5 Subscriber Control: RADIUS ..................................................................................................................... 5-6
Table 5-6 Subscriber Pop-up Logout Windows Variations ........................................................................................ 5-8
Table 5-7 Subscriber Management Main Menu Variations ....................................................................................... 5-9
Table 6-1 Add Subscribers (No Billing)...................................................................................................................... 6-2
Table 6-2 Subscribers List (No Billing) ...................................................................................................................... 6-3
Table 6-3 Add New Subscribers (With Billing)........................................................................................................... 6-5
Table 6-4 Add New Subscriber: Account Modify ....................................................................................................... 6-5
Table 6-5 Account Modify: Account List..................................................................................................................... 6-6
Table 7-1 Customize Login Screen: Advanced ......................................................................................................... 7-2
Table 7-2 Customize Login Screen: Frame............................................................................................................... 7-4
Table 8-1 Advertisement Link Configuration.............................................................................................................. 8-2
Table 8-2 Walled Garden........................................................................................................................................... 8-3
Table 9-1 LAN Device Management ......................................................................................................................... 9-1
Table 10-1 IP & MAC Address Pass Through ......................................................................................................... 10-1
Table 11-1 System Status........................................................................................................................................ 11-1
Table 11-2 DHCP Client Table................................................................................................................................. 11-2
Table 11-3 Web Configurator: Status: Current User................................................................................................ 11-3
Table 12-1 Control Key Descriptions....................................................................................................................... 12-3
Table 13-1 SMT: System Configuration................................................................................................................... 13-5
Table 13-2 SMT: System Status .............................................................................................................................. 13-7
Table 15-1 Troubleshooting Power LED.................................................................................................................. 15-1
Table 15-2 Troubleshooting LAN LEDs ................................................................................................................... 15-1
Table 15-3 Troubleshooting WAN LEDs.................................................................................................................. 15-1
Table 15-4 Troubleshooting Console Port ............................................................................................................... 15-2
Table 15-5 Troubleshooting Web Configurator........................................................................................................ 15-2
Table 15-6 Troubleshooting Internet Browser Display ............................................................................................ 15-2
Table 15-7 Troubleshooting Internet Access ........................................................................................................... 15-3

VSG-1000 Vantage Service Gateway
xiv List of Tables
Table 15-8 Troubleshooting TFTP File Transfer ...................................................................................................... 15-3

VSG-1000 Vantage Service Gateway
List of Diagrams xv
List of Diagrams
Diagram 1 IP Address Conflicts: Case A ...................................................................................................................... A
Diagram 2 IP Address Conflicts: Case B...................................................................................................................... A
Diagram 3 IP Address Conflicts: Case C...................................................................................................................... A
Diagram 4 IP Address Conflicts: Case D...................................................................................................................... B
Diagram 5 Subscriber Login Screen ............................................................................................................................C
Diagram 6 WAN Port Cable Pin Assignments..............................................................................................................D
Diagram 7 LAN Port Cable Pin Assignments ............................................................................................................... E

VSG-1000 Vantage Service Gateway
Preface xvii
Preface
Congratulations on your purchase of the ZyXEL VSG-1000 Vantage Service Gateway.
The VSG-1000 Vantage Service Gateway is designed to provide Internet access to computers on a network with
broadband service. Subscribers enjoy easy Internet connectivity with no extra configuration. In addition, you can
set up basic billing functions and a subscriber database on the VSG-1000 to simplify management.
General Syntax Conventions
• “Enter” means for you to type one or more characters and press the carriage return. “Select” or “Choose”
means for you to use one from the predefined choices.
• For brevity’s sake, we will use “e.g.” as shorthand for “for instance”, and “i.e.” as shorthand for “that is” or “in
other words” throughout this manual.
• The “,” notation indicates the sequence in which menus should be selected; for example “click Window, Tile”
means you first click the Windows menu and then Tile.
• The ZyXEL VSG-1000 Vantage Service Gateway may be referred to as the VSG in this user’s guide.
Related Documentation
ZyXEL Web Page and FTP Server Site
You can access release notes as well as system upgrades at ZyXEL web and FTP sites. Refer to the Customer
Support page for more information.
User Guide Feedback
Help us help you. E-mail all User’s Guide-related comments, questions or suggestions for improvement to
[email protected] or send regular mail to The Technical Writing Team, ZyXEL Communications Corp., 6
Innovation Road II, Science-Based Industrial Park, Hsinchu, 300, Taiwan. Thank you!

VSG-1000 Vantage Service Gateway
I
Part I:
Getting Started
This part introduces the VSG (Vantage Service Gateway), hardware installation, connections
and basic system configuration using the web configurator.