ZyXEL Communications Multy Plus User manual

Default Login Details
User’s Guide
Multy Plus
AC3000 Tri-Band WiFi System
Model: WSQ60
Copyright © 2018 Zyxel Communications Corporation
Zyxel App Multy
Web Configurator
Login
http://Zyxelwifi.com or
http://Zyxelwifi.net
Version 1.0.0 Edition 1, 08/2018

Multy Plus WiFi System User’s Guide
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IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your
product firmware or your app version. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•QuickStartGuide
The Quick Start Guide shows how to connect and install the Multy Device.
•MoreInformation
Go to support.zyxel.com to find other information on the Multy Device.

Content Overview
Multy Plus WiFi System User’s Guide
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Content Overview
Get to Know Your Multy Plus WiFi System ............................................................................................. 6
Web Configurator ..............................................................................................................................10
Set up Your Multy Plus WiFi System Using Web Configurator ........................................................... 11
Multy App ..........................................................................................................................................40
Set up Your Multy Plus WiFi System Using Multy App ........................................................................ 41

Table of Contents
Multy Plus WiFi System User’s Guide
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Table of Contents
Content Overview ...............................................................................................................................3
Table of Contents.................................................................................................................................4
Chapter 1
Get to Know Your Multy Plus WiFi System..........................................................................................6
1.1 Overview .......................................................................................................................................... 6
1.2 Way to Manage the Multy Plus WiFi System .................................................................................. 6
1.3 Getting Started ................................................................................................................................. 7
1.4 Hardware Connections ................................................................................................................... 7
1.5 Reset Button ...................................................................................................................................... 8
1.5.1 Use the RESET Button ............................................................................................................... 8
1.6 LED (Light) .......................................................................................................................................... 8
Part I: Web Configurator.................................................................................10
Chapter 2
Set up Your Multy Plus WiFi System Using Web Configurator.........................................................11
2.1 Introduction ..................................................................................................................................... 11
2.2 Use the Multy Plus Web Configurator ........................................................................................... 12
2.3 Add and Install Your First Multy Device ........................................................................................ 14
2.4 Run a Speed Test ............................................................................................................................ 19
2.5 Configure the Multy Device’s WiFi Networks ............................................................................... 20
2.6 Enable or Disable a WiFi Network ................................................................................................. 23
2.7 Add Clients to a Profile .................................................................................................................. 25
2.8 Set a Profile’s WiFi Schedule .......................................................................................................... 27
2.9 Pause or Resume Internet Access on a Profile ............................................................................ 30
2.10 Turn on or off the Multy Device’s LED (Light) .............................................................................32
2.11 Remove a Multy Device .............................................................................................................. 33
2.12 Install a Second Multy Plus WiFi System ...................................................................................... 34
2.13 Change Your Multy Device Operating Mode .......................................................................... 35
2.14 Configure a Port Forwarding Rule .............................................................................................. 36
2.15 Enable or Disable Daisy Chain Network Topology ................................................................... 38
Part II: Multy App ............................................................................................40

Table of Contents
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Chapter 3
Set up Your Multy Plus WiFi System Using Multy App......................................................................41
3.1 Introduction ..................................................................................................................................... 41
3.2 Use the Multy App .......................................................................................................................... 42
3.3 Add and Install Your First Multy Device ........................................................................................ 44
3.4 Test Your Mobile Phone Connection Speed ............................................................................... 48
3.5 Test Your Multy Device Connection Speed ................................................................................. 50
3.6 Measure Your WiFi Signal Strength ................................................................................................ 52
3.7 Enable or Disable Guest WiFi ......................................................................................................... 54
3.8 Share WiFi Name and Password with a QR Code ...................................................................... 56
3.9 Set a WiFi Schedule for Clients ...................................................................................................... 58
3.10 Pause Internet Access for an Individual Client ......................................................................... 62
3.11 Pause or Resume Internet Access for a Group ......................................................................... 64
3.12 Turn on or off the Multy Device’s LED Light ................................................................................ 66
3.13 Remove a Multy Device .............................................................................................................. 67
3.14 Install a Second Multy Plus WiFi System ...................................................................................... 68
3.15 Change the Name or Picture of a Multy Plus WiFi System ....................................................... 71
3.16 Remove a Multy Plus WiFi System ............................................................................................... 73
3.17 Enable or Add Port Forwarding Rules ......................................................................................... 75
3.18 Turn Notifications on or off ........................................................................................................... 79
3.19 Enable or Disable Daisy Chain Network Topology ................................................................... 82
3.20 Report a Problem with the Multy App .......................................................................................84
3.21 Log in with a myZyxelCloud Account ........................................................................................85
3.22 Manage Your Multy Plus WiFi System with Amazon Alexa ....................................................... 86
Appendix A Customer Support ....................................................................................................... 90
Appendix B Legal Information......................................................................................................... 96

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CHAPTER 1
Get to Know Your Multy Plus
WiFi System
1.1 Overview
Zyxel Multy Plus WiFi System allows you to quickly set up and monitor your WiFi network using the Multy
app. You can install two or more Multy Devices in a Multy Plus WiFi System to extend the range of your
existing wired network without additional wiring, providing easy network access to mobile users.
In the following example, the first Multy Device connects to the modem/router to act as the root AP
(A1), and other Multy Devices are extenders (A2 or A3) to expand wireless coverage. The extenders help
relay communications from wireless clients to the root AP and router.
1.2 Way to Manage the Multy Plus WiFi System
You can use the following ways to manage the Multy Plus WiFi System.
Web Configurator
The Web Configurator allows easy Zyxel Device setup and management using an Internet browser. This
User’s Guide provides information about the Web Configurator.
A2 A1
A3

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Multy App
The Multy app allows Multy Plus WiFi System setup and management from your mobile device. This User’s
Guide provides information about key uses of the Multy app.
AiShield App
Download the AiShield app to identify and prevent threats in your network. You can also create profiles
to customize Internet access for individual devices in your network. To activate this service download
the AiShield app, through the app log into your myZyxelCloud account and it will automatically link to
your Multy Plus WiFi System.
1.3 Getting Started
To set up a Multy Plus WiFi System, you need to:
1Have a broadband modem or router that is connected to the Internet.
2Get at least one Multy Device. If you have multiple Multy Devices, the first one you installed should be
connected to the modem or router. Other Multy Devices can be placed in different rooms to extend
WiFi range by wirelessly connecting to the first Multy Device.
3Connect the primary Multy Device (see Section 1.4 on page 7 or Quick Start Guide).
4Use the Multy’s Web Configurator to set up the Multy Device and manage your Multy Plus WiFi System
(see Chapter 2 on page 11).
1.4 Hardware Connections
See your Quick Start Guide for more information about hardware installation.
1Use the included power adapter to connect the Multy Device’s power port to a power outlet.

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2If you are installing the first Multy Device, connect the Internet port of the Multy Device to a LAN port of
a broadband modem or router that is connected to the Internet.
1.5 Reset Button
If you need to set the Multy Device back to its default settings, use the Reset button on the rear panel.
1.5.1 Use the RESET Button
1Make sure the LED is not blinking white.
2Press the RESET button for longer than five seconds to set the Multy Device back to its factory-default
configurations. The LED starts to blink red.
1.6 LED (Light)
Look at the LED on the top panel to determine the status of the Multy Device.

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Figure 1 Multy Device LED
The following are the LED descriptions for your Multy Device.
Table 1 Multy Device LED Behavior
COLOR STATUS DESCRIPTION
Off The Multy Device is not receiving power.
White Blinking The Multy Device is booting up, undergoing firmware upgrade, or being
configured.
On The Primary Multy Device is on and connected to the Internet.
The secondary Multy Device has successfully connected with the Primary AP.
Blue Blinking Bluetooth is enabled on the Multy Device.
On The Primary Multy Device is configuring with the second/other AP.
Red On The Primary Multy Device in AP mode failed to connect to the Internet.
The second/other Multy Device disconnected or failed to connect to the
Primary AP.
Bluetooth is not working on the Multy Device.
The Multy Device had a system error.
Slow Blinking An error occurred during firmware update.
Fast Blinking The Multy Device is in the process of default restoring.

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PART I
Web Configurator

Multy Plus WiFi System User’s Guide
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CHAPTER 2
Set up Your Multy Plus WiFi
System Using Web
Configurator
2.1 Introduction
The web configurator is an HTML-based management interface that allows easy device setup and
management via Internet browser. Zyxel Multy Plus web configurator helps you install Multy Devices and
manage the Multy Plus WiFi System directly.
Compatibility
• Internet Explorer, versions 8.0 and later.
• Google Chrome, versions 2.0 and later.
• Mozilla Firefox, versions 3.0 and later.
• Safari, versions 2.0 and later.
This section provides tutorials for setting up your Multy Device.
•Use the Multy Plus Web Configurator
•Add and Install Your First Multy Device
•Run a Speed Test
•Configure the Multy Device’s WiFi Networks
•Enable or Disable a WiFi Network
•Add Clients to a Profile
•Set a Profile’s WiFi Schedule
•Pause or Resume Internet Access on a Profile
•Turn on or off the Multy Device’s LED (Light)
•Remove a Multy Device
•Install a Second Multy Plus WiFi System
•Change Your Multy Device Operating Mode
•Configure a Port Forwarding Rule
•Enable or Disable Daisy Chain Network Topology

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2.2 Use the Multy Plus Web Configurator
With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then
can log in and use web configurator to manage your Multy Plus WiFi System. Moreover, the Multy
Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa (Section 3.22 on
page 86).
1Make sure your Multy Device hardware is properly connected (refer to the Quick Start Guide).
2Launch your web browser and go to http://Zyxelwifi.com or http://Zyxelwifi.net.
3The login screen displays. To access the web configurator and manage the Multy Device you need to
be connected to your myZyxelCloud account. Click Login and you will be redirected to the
myZyxelCloud website to log into your myZyxelCloud account.

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4Enter your myZyxelCloud account Email and Password, and click SIGN IN. Alternatively, you can log out
If you don’t have any Internet Access you will be redirected to the Multy Device Wizard to add your first
Multy. For more information see Section 2.3 on page 14.
Note: If you don’t have a myZyxelCloud account, click Sign Up to create one. You need to
register the Multy Device in your myZyxelCloud account before you can access its web
configurator.
You are redirected back to the Multy Device web configurator.

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2.3 Add and Install Your First Multy Device
You need to install at least one Multy Device before you can manage the Multy Plus WiFi System.
1If your modem or router has DHCP enabled, the Multy Device attempts to connect automatically to the
Internet. If no connection to the Internet is established, select PPPOE if you have a username and
password from your ISP (Internet Service Provider) to access the Internet. Select STATIC IP if you have IP
settings assigned by your ISP.
2Once you have successfully connected to the Internet you can continue creating your Multy Plus WiFi
System.

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3Select the location/name where you want to place your Multy Device, click Next and follow the on-
screen instructions.
4Enter the WiFi Name and password for your Multy Plus WiFi System WiFi network. Select Single WiFi Name
for both 2.4G and 5G WiFi networks to have the same WiFi settings. Otherwise, assign different names to
both networks, but they will share the same WiFi Password.
Note: When the WiFi Name is the same for both 2.4G and 5G WiFi networks the Multy Device
adds .speed to the end of the 5G WiFi Name.

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5Once your WiFi network is created click Start. The Multy Device automatically checks and updates with
the latest firmware available.

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6Click Next to be redirected to the myZyxelCloud website. Sign up or log in with your myZyxelCloud
account, so you can complete the Multy Device installation, and access its web configurator.

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7The Multy Plus WiFi System Overview screen displays allowing you to monitor your Multy Devices and
Multy Plus WiFi System. It shows if the Multy Devices in this Multy Plus WiFi System are online, and how
many wireless clients are currently connected to each Multy Devices, as well as their upstream/
downstream data rates.

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2.4 Run a Speed Test
With the Multy Plus Web Configurator, you can check the speed of the connection between the first
Multy Device and the broadband modem/router or the connection between Multy Devices.
1Click the Navigation Panel icon on the top-left corner ( ), and click Diagnose to open the Advanced
Speed Test screen. Use this screen to view all the available connections in your Multy Plus WiFi System.
2Click TEST ALL to perform a speed test. This shows data rates for both upstream and downstream traffic.
Click TEST AGAIN to update the information in this screen.

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3Click the Result History tab to view a summary of the tests made. Click Clear to delete all records.
2.5 Configure the Multy Device’s WiFi Networks
In the The Multy Plus WiFi System you can configure independent wireless networks with different
privileges. Clients can associate only with the network for which they have security settings (SSID and
password). The following table describes the different Multy Device’s profile networks and their
privileges.
Note: A user can only configure the WiFi networks’ security settings if they are connected to
the Admin WiFi network.
Table 2 WiFi Network Privileges
WIFI NETWORK INTERNET ACCESS 2.4G / 5G WIFI
NETWORK ACCESS TO WEB CONFIGURATOR ACCESS TO WIRED LAN
Admin WiFi Yes 2.4G and 5G Yes Yes
Employee WiFi Yes 2.4G and 5G No No
Visitor WiFi Yes, after captive
portal log in.
2.4G and 5G No No