
Table of Contents
iv
APPLICATIONS ......................................................................................................16
System Applications........................................................................................................ 16
Applications Interfaces ..................................................................................................................16
Automatic Call Distribution.............................................................................................................16
Integrated Wireless........................................................................................................................16
Voice Mail ......................................................................................................................................17
Capacities......................................................................................................................................17
MANAGEMENT APPLICATIONS ...........................................................................18
OPS Manager ................................................................................................................. 18
Mitel Networks 6200 Cost Management Solution ............................................................ 18
Mitel Networks 6300 Call Recording Solutions................................................................ 19
Optional Management Features for the Marathon PRO & Advanced...........................................21
Optional Management for the Marathon TDI.................................................................................22
Mitel Networks 5700 Voice First Application.................................................................... 23
Mitel Networks 5700 Voice First Application Billing & Reporting...................................................23
Mitel Networks 5720 Voice First Application Conference Bridge..................................................23
Mitel Networks 5750 Desktop Video Appliance.............................................................................24
Mitel Networks 5760 Video Conference Appliance.......................................................................24
Mitel Networks 6100 Contact Center Solutions................................................................ 25
Mitel Networks 6110 Contact Center Management.......................................................... 25
Mitel Networks 6115 Interactive Contact Center.............................................................. 25
Mitel Networks 6120 Contact Center Scheduling............................................................. 26
Mitel Networks 6150 Multimedia Contact Center............................................................. 26
Mitel Networks 6160 Intelligent Queue............................................................................ 26
Mitel Networks 6170 Quality Monitoring .......................................................................... 27
Mitel Networks 6200 Cost Management in a Contact Center........................................... 27
Mitel Networks 6500 Unified Communications................................................................. 28
Mitel Networks 6500 Attendant........................................................................................ 28
Mitel Networks 6500 Unified Messaging.......................................................................... 29
Mitel Networks 6500 Enterprise Voice Portal................................................................... 29
Mitel Networks 6500 Applications Options....................................................................... 29
Mobility...........................................................................................................................................29
Calendar & Task Management......................................................................................................30
Fax Integration...............................................................................................................................30
Mitel Networks 6510 Unified Messaging.......................................................................... 30
Mitel Networks 9910 Commander Contact Center........................................................... 32