StarLeaf Group Telepresence 3351 User manual

Group Telepresence 3351
Installation Guide
February 02, 2017

Contents
About the codec 4
The connectors 4
Dimensions 5
Using the correct HDMI and DVI cables 5
Extending the camera cables 6
About the touchscreen controller 7
How to install Group Telepresence 3351 8
Provisioning the room system through the Portal 10
QuickConnect 12
About the camera 14
Camera control for the PTZ camera 14
Camera presets 14
Audio settings for Group Telepresence 16
Microphone settings 16
StarLeaf microphones 16
3rd party XLR microphones 16
Line in microphones 17
Line out 17
Advanced settings 18
Auto-answer mode 18
API mode 18
Max send and receive rates 18
Typical installation of GT 3351 19
Using the Conference Phone 2220 20
LED behavior 20
Installing the Conference Phone 2220 20
Installing the Conference Phone 2220 21
Using Group Telepresence 22
About StarLeaf touchscreen controllers 23
Touchscreen controller features 25
Appendix: LED behavior 27
Network port LED behavior 27
StarLeaf Controller Port LED behavior 27
Power and Status LED behavior 27
Legal information 28
Third party software acknowledgments 28
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Disclaimers and notices 28
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About the codec
About the codec
The connectors
The figure below shows the connectors on the rear of the Group Telepresence 3351
codec.
Microphone Audio line-out
PTZ camera
PTZ camera
control
PowerPC video-in (optional)
Network
Telepresence
screen 1
Telepresence
screen 2
(optional)
StarLeaf
touchscreen
controller
Audio line-in
The table below describes the connectors:
Connector Description
Microphone XLR-F connectors. Connect the microphone to Microphone 1. You
can connect an additional microphone to Microphone 2. You can
alter the power and volume settings of the microphone via the
StarLeaf Portal (refer to Advanced settings (p18))
Audio In 3.5mm line level stereo audio connector. You can connect a line
level microphone source or input other audio, for example a
computer. In either case, ensure you have the correct settings for
audio in the Portal. For more information, refer to Audio settings for
Group Telepresence (p16)
Audio Out 3.5mm stereo audio connector. If required, you can connect to a
local loudspeaker system. You can alter the line-out audio settings
via the StarLeaf Portal (refer to Audio settings for Group
Telepresence (p16))
COM1 COM 1 is reserved. Do not connect to COM1
COM2 This port is for a 4P4C connector providing an RS-232 interface. This is
the same connector used in RJ9, RJ10, and RJ22. There is a both a
serial and an IP API option for the GT. For more information refer to
StarLeaf Knowledge Center.
Camera Control x3 Mini-DIN-8 connectors for controlling zoom, pan, and tilt using
VISCA™ protocol. Connect a supported PTZ video conferencing
camera to Camera Control 1. You can connect additional
supported PTZ cameras to Camera Control 2 and 3. Select which
camera to use via the home screen of the touchscreen controller.
For more information, refer to About the camera (p14)
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About the codec
Connector Description
Camera In x3 HDMI connectors. Connect a supported PTZ video conferencing
camera to Camera In 1. You can connect additional supported
PTZ cameras to Camera In 2 and 3. Select which camera to use via
the home screen of the touchscreen controller. For more
information, refer to About the camera (p14)
Computer In DVI-I connector. Connect a PC to share a desktop in a video call
Video Out HDMI x2 HDMI connectors. Video Out connector A outputs both audio and
video (1080p60 only) to the screen. If you are connecting a second
screen, connect it to HDMI Out B
USB USB is reserved. Do not connect to USB
Network 10/100/1000 Mbit/s auto-sensing Ethernet port. Connect to the
network
StarLeaf
Phone/Controller
Connect to the PoE port on the rear of the touchscreen controller
to both power the touchscreen controller and to allow
communication between the touchscreen controller and the
codec
+48V power Connect to the supplied AC/DC adaptor
There are LEDs on the network port and the StarLeaf Phone/Controller port of the codec
indicating the status of the network link, and the link to the StarLeaf touchscreen
controller. LED behavior is described in Appendix: LED behavior (p27).
Dimensions
Width
Depth
Height
Dimension Metric American
Width 420 mm 16.55 in.
Depth 332.5 mm 13.10 in.
Height (with feet attached) 94.5 mm 3.75 in.
Using the correct HDMI and DVI cables
When connecting HDMI or DVI cables to the camera inputs, the PC input, and the
telepresence screen display outputs, ensure you use the correct gauge of HDMI/DVI
cable. For short cable lengths of up to 5m (17 feet), use 28AWG or thicker core. For longer
lengths, use 24AWG or thicker. StarLeaf does not support the use of HDMI or DVI cables of
longer than 15m (49 feet) with the codec.
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About the codec
Extending the camera cables
StarLeaf room systems that use a PTZ camera are provided with camera connection
cables of 5m in length. If you need to install the camera further than 5m from the room
system, you must extend those cables.
You can extend those cables using a third-party product called an extender. This product
effectively carries the media and camera-control signals across a cat 6 Ethernet cable.
StarLeaf has partnered with Sound Control Technologies to provide this solution which is
available from them at http://www.soundcontrol.net/solutions/#
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About the touchscreen controller
About the touchscreen controller
Every Group Telepresence system comes with a touchscreen controller: the StarLeaf
Touch 2035. You use the touchscreen controller as the means for making and controlling
video calls with Group Telepresence. Through the touchscreen controller, you can access
the directory and contacts. You can use the touchscreen controller to create ad hoc
conferences, and to add and remove participants.
The StarLeaf Touch 2035
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How to install Group Telepresence 3351
How to install Group Telepresence 3351
Before installing a StarLeaf product, read the safety information at
www.starleaf.com/safety.
Pre-requisites
Before installing the room system, ensure you have the following:
nA StarLeaf Cloud account
nOne or two telepresence screens that support a 1080p60 input format (use televisions
that have an audio-output capability, or alternatively, you can connect loud speakers
to the codec). If the televisions have an option to enable "Game Mode" or "PC Mode",
then do so as this reduces media processing delays and improves video experience
nSupported video camera
nNetwork connection routable to the public Internet
nMicrophone
nStarLeaf touchscreen controller (not installed)
Unpack the room system. The package contents is:
nCodec (with feet attached)
nInstallation sheet
nRack mounting ears kit
nCables
lPower cable
lHDMI to HDMI cables (two) (connects codec to screens)
lDVI-I to DVI-I cable and 3.5mm jack to RCA (connects codec to PC video and
audio)
lNetwork cable
nAdaptors for the codec-to-PC cable
lDVI-I to HDMI
lDVI-I to VGA
lDVI-I to DVI-D
Positioning the codec
1. Ensure you have chosen an appropriate installation site:
lThe codec must be accessible with all cables easily connected
lYou must provide ventilation for the codec; leave a space of at least 10cm (4
inches) behind, in front, and to the left and right of the codec
lEnsure that the power switch is easily accessible; the power switch is the main
disconnect device for the codec
lUse a grounded AC power outlet for the codec
2. Rack mount the unit or place on firm horizontal surface. The codec is 2U high (with
removable feet detached) and fits in most standard 19-inch racks.
Connecting cables to the codec
1. Using an Ethernet cable, connect the StarLeaf Controller port on the codec to the
network port (PoE) on the rear of the touchscreen controller. The network port on the
touchscreen controller is marked with this symbol:
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How to install Group Telepresence 3351
Note: The touchscreen controller must connect directly to the codec; do not
connect the touchscreen controller via a switch to the codec.
Note: If you are using the StarLeaf Conference Phone 2220, refer to Installing the
Conference Phone 2220 (p21).
2. Using an Ethernet cable, connect the Network port on the rear of the codec to an
Ethernet switch in your network. The Ethernet port is a 10/100/1000 Mbit/s auto-sensing
port and is set to ‘auto’ by default.
Note: In all cases, the speed and duplex settings at either end of the connection must
be identical. Using non-matching settings causes severe packet loss.
To configure the network speed and duplex settings of the codec’s Network port: on
the touchscreen controller that you have connected to the codec, go to settings >
networking > network port speed.
3. Connect one telepresence screen to Video Out A. If you have a second telepresence
screen, connect it to Video Out B.
4. Connect the camera to Camera 1 and to Camera Control 1. (You can connect up to
two additional cameras, which are switchable using the Camera control tab on the
home screen of the touchscreen controller.)
5. Connect power to the camera.
6. Connect the microphone to Microphone 1. (Note that you can, instead, use a
microphone connected to Audio In. If you do so, refer to Using the line-in connector
(p12) and to Audio settings for Group Telepresence (p16))
7. Using the supplied AC/DC adaptor and power cable, connect power to the codec.
The power LED on the side of the codec lights.
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How to install Group Telepresence 3351
Mounting the camera
StarLeaf recommends that when you mount the camera, you place it at the top of the
screen, as opposed to the base. This makes it easier for you to see the participants on the
screen while still appearing to make eye contact.
If you have a dual-screen system, ensure that the camera is mounted on the screen that
will display the view of the main video (telepresence screen 1).
Connecting to the Cloud
Provisioning the room system through the Portal
Either you or your reseller can register the room system using the StarLeaf Portal. To do this:
1. In the StarLeaf Portal, choose Room systems > Add room system. You can see the Add
room system page:
a. Type a Name for the room system. The room system displays the name on the
touchscreen controller and users are able to find this name in the directory. Users
are also able to invite this room system to their scheduled conferences.
b. If required, enable video mail. If enabled, this room system is able to receive voice
and video mail. Deselecting this option means that this room system does not
display the messages button on the touchscreen controller and this is often the
preferred option for room systems.
c. If the display of this room system should use a language other than the default
language for this customer, select the Language.
d. If this room system is in a time zone that is different to the default time zone for this
customer, select the Time zone.
e. For the Layout for QuickMeet conferences, Either use the organization default or
choose a layout. During a conference, participants can change the layout using
the touchscreen controller.
2. In the Hardware endpoint section, for Type choose StarLeaf GT Mini or GT 3351.
3. Configure any of these other settings, if required:
a. Conference Phone 2220: If you intend to connect a Conference Phone 2220, select
that option.
b. Advanced settings: The options here depend on your account settings, but might
include:
oAPI mode
oAuto answer mode
oMax send and receive
Refer to Advanced settings.
c. Audio and video settings include:
oAudio inputs and outputs
oFeatures
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How to install Group Telepresence 3351
oCamera presets
Refer to Audio settings for Group Telepresence (p16).
4. In Audio and video settings > Features, select the correct Video output mode. For one-
screen systems, select single screen. For two-screen systems, select dual screen.
5. In the dialing information section, you will see that the Portal has automatically
allocated a dialing address for this room system using autocomplete. This is an address
in the format <meeting_room_name>@<subdomain>.call.sl
This address format allows dialing from the Internet to this room system and we
recommend you do not alter this unless you have cause to do so.
6. Click Apply. This causes the Portal to generate the QuickConnect code. You enter this
code on the touchscreen controller.
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How to install Group Telepresence 3351
QuickConnect
The touchscreen controller receives power from the Group Telepresence System. The first
time it starts up it displays the screen shown below. Enter your StarLeaf QuickConnect
code.
The touchscreen controller displays the meeting room name and extension number as
per your StarLeaf Cloud account. This is the home screen of the touchscreen controller.
The Group Telepresence System is ready to make and receive calls. An example home
screen is shown below.
Using the line-in connector
You can connect one of:
nline level microphone source: if you connect a microphone source to the line-in
connector, in the Group Telepresence settings, set Audio and video settings > Audio
inputs > Device to line in. In this case, the audio from the microphone source is sent to
the far end and is not played out through the device selected in Audio outputs
nother audio: If you want to connect other audio devices to the line in connector (for
example a PC audio output), set Audio and video settings > Audio inputs > Device to
either StarLeaf microphones or 3rd party microphones. In this case, audio played into
the line-in connector is played out through the device selected in Audio outputs and
also sent to the far end
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How to install Group Telepresence 3351
Allowing users to connect a laptop to Group
Telepresence
Connect the DVI-I to DVI-I cable to Computer-In DVI-I on the rear of the codec. For the
convenience of the Group Telepresence users, leave the other end of the cable on the
meeting room table. This allows users to connect a laptop to the Group Telepresence
system when they need to do so. The Group Telepresence system includes a selection of
adaptors to be used with the DVI-I to DVI-I cable where the video output of a PCis other
than DVI-I (for example, VGA, HDMI, DVI-D).
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About the camera
About the camera
Before you install the camera, read the safety information in the documentation that
accompanies the camera.
For PTZ cameras, the required camera settings vary from camera to camera. Ensure the
camera is using the correct settings. You must refer to the documentation that
accompanies the camera to find out the settings for that particular camera.
PTZ cameras are supplied without a remote control as you control the camera with the
StarLeaf Group Telepresence system.
Camera control for the PTZ camera
The Camera Control tab on the home screen provides you with controls for the PTZ
camera.
Camera control on the Group Telepresence 3351:
The near-end camera control allows you to pan, tilt, and zoom your camera. This control is
available both in a call and before you make a call. If the far end is using a PTZ camera,
you might be able to control it yourself using the far-end camera (their camera) control.
Camera presets are pre-defined camera positions. For example, a pre-defined position
that points the camera at the whiteboard, or that changes the camera to a wide-angled
view. Select the position you require from the touchscreen controller.
If you have more than one camera attached to the Group Telepresence 3351, the active
camera selector allows you to select which camera you want to use.
Camera presets
Camera presets allow you to save up to five pre-defined camera positions. Users can then
select these positions from the touchscreen controller.
To create camera presets:
1. Use the touchscreen controller to move the camera to the required position.
2. On the StarLeaf Portal, find the Edit room system page for this meeting room system
and open the Audio and video settings.
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About the camera
3. In the Portal, enter a name for the preset and select Save. To move the camera to a
preset, select Test. To delete a preset, select Clear.
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Audio settings for Group Telepresence
Audio settings for Group Telepresence
The StarLeaf Portal allows configuration of Group Telepresence audio settings.
To view audio settings, log in to the Portal and view the room system page for the Group
Telepresence system. The audio settings are in the section: Audio and video settings
shown below:
Microphone settings
StarLeaf microphones
If you are using StarLeaf microphones, choose Audio inputs > Device > StarLeaf
microphones. Do not alter other settings unless there is a particular problem:
nPhantom power is required and cannot be configured for StarLeaf microphones.
nVolume 0dB: The volume setting adjusts the loudness of the people who are in the
same room as the microphone, as heard by the other participants in the call. The
recommended setting is 0dB or 6dB. Only use 12dB in very large rooms or under
guidance from StarLeaf Support.
3rd party XLR microphones
If you are using 3rd party XLR microphones, choose Audio inputs > Device > 3rd-party
microphones.
nPhantom power: Phantom power is a way of providing power to a microphone. The
StarLeaf GT Mini and Group Telepresence 3351 both offer phantom power through
each of its XLR connectors for use by active microphones, such as the StarLeaf
Microphone. The phantom power supply can be enabled or disabled here. It is
compatible with active microphones, which are designed for 48V phantom power. The
specifications of the power supply are:
lOutput voltage when operational, no load: 45.3V +/- 4%
lOutput voltage when muted, no load: 35.3V +/- 4%
lPower output source impedance: 1.975kOhms +/- 2%
If you are using a third-party microphone, refer to your microphone's documentation to
discover whether or not you need to provide phantom power
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Audio settings for Group Telepresence
nVolume: The volume setting adjusts the loudness of the people who are in the same
room as the microphone, as heard by the other participants in the call. For the volume,
the recommended setting is 0dB or 6dB. Only use 12dB in very large rooms or under
guidance from StarLeaf technical support
nInput sensitivity of the XLR connectors is, by default, correct for all StarLeaf microphones
and many 3rd-party microphones. If you need to alter the input sensitivity of the XLR
connectors, contact StarLeaf technical support
nGain: Using this setting alters the gain on the XLR connectors on the Group
Telepresence system
nDisable ECAN: This setting, when selected, disables echo cancellation. Do not disable
ECAN unless you have specific cause to do so. Only disable ECAN if you are using
additional equipment to suppress the loudspeaker signal on all microphone signals
Line in microphones
If you are using line-in microphones, choose Audio inputs > Device > line in. In this case, the
audio from the microphone source is sent to the far end and is not played out through the
device selected in Audio outputs. For more information, refer to 'Using the line-in
connector' in How to install Group Telepresence 3351 (p8).
nGain: Using this setting alters the gain on the line-in connector on the Group
Telepresence system
nDisable ECAN: This setting, when selected, disables echo cancellation. Do not disable
ECAN unless you have specific cause to do so. Only disable ECAN if you are using
additional equipment to suppress the loudspeaker signal on all microphone signals
Line out
Use this setting to adjust the audio gain on the line out from the Group Telepresence
system. This might be necessary to adjust the volume where you have connected external
speakers to the line out connectors.
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Advanced settings
Advanced settings
Depending on your StarLeaf account settings, you might be able to configure advanced
settings on the room system.
To see these settings, on the Portal go to Room systems and choose the room you want to
configure. Scroll down the Edit room system page to Hardware endpoint > Advanced
settings.
Auto-answer mode
You only see the Auto-answer mode option if your organization has specifically requested
it:
nDisabled: Incoming calls are not automatically answered
nEnabled: Incoming calls are automatically answered with no user intervention. StarLeaf
recommends that you do not use this option unless you have particular cause to do so
nEnabled - microphones muted: Incoming calls are automatically answered with no user
intervention. In this case, the microphones are muted. StarLeaf recommends that you
do not use this option unless you have particular cause to do so
API mode
If you have purchased the Endpoint Control API option from StarLeaf, you can enable the
API on each room system. You need to select whether you use the API over the serial
connection or instead use an IP connection. The APIis separately documented, refer to
the Knowledge Center.
Max send and receive rates
If specifically required, it is possible to set the maximum send and receive bit rates for
each room system. In this way, you can control bandwidth usage.
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Typical installation of GT 3351
This diagram shows a typical installation of a GT 3351.
Configuration
To configure audio, display, and other settings go to:
https://portal.starleaf.com
Microphone
Telepresence screen 1
Telepresence screen 2
(Optional)
PC video-in
(Optional)
Power
Network
PC audio-out
(Optional)
Amplifier and loudspeakers
(Optional)
StarLeaf Touch 2035
The selector on the rear of the PTZ camera
must be correctly set. Refer to the camera
documentation, or to the GT documentation
on www.starleaf.com
Power supply
for camera
PTZ camera control
(VISCA In)
PTZ camera
video-out
StarLeaf Group Telepresence Installation Guide Page 19 of 28

Using the Conference Phone 2220
Using the Conference Phone 2220
The Conference Phone 2220 is an optional accessory for the Group Telepresence system.
It is a powerful and highly sensitive speakerphone and microphone.
To toggle the microphone on and off (audio mute), touch the lights on the Conference
Phone 2220.
Note: StarLeaf recommends a distance of 50cm (20") between the Conference Phone
2220 and the Touch 2035.
For information about installing the Conference Phone 2220, refer to the Knowledge
Center.
LED behavior
The table below explains the behavior of the lights on the Conference Phone 2220
LED State
Solid blue The Conference Phone 2220 is on. The audio is not muted. The
Group Telepresence system is not currently in a call
Solid red The Conference Phone 2220 is muted (either in a call or not in a
call)
Solid green The Conference Phone 2220 is ringing or the Group
Telepresence system is currently in a call and audio is not muted
Installing the Conference Phone 2220
If you are using the Conference Phone 2220, the installation procedure for the Group
Telepresence system is slightly different. The diagram below shows how to connect the
StarLeaf Touch to the Conference Phone and into the StarLeaf Controller connector on
the rear of the Group Telepresence system.
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