Acer Veriton 3700G User manual

Veriton 7700G/5700G/3700G
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to http://csd.acer.com.tw

II
Revision History
Please refer to the table below for the updates made on Veriton 7700G/5700G/3700G service guide.
Date Chapter Updates
12/17/2004 Ch2 System Utilities Add information about the hidden pages.

III
Copyright
Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium IV are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

IV
Conventions
The following conventions are used in this manual:
Screen messages Denotes actual messages that appear
on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.

V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

1
Chapter 1 System Specifications. . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Front Panel for Veriton 3700G . . . . . . . . . . . . . . . . . . . . . . . . 4
Rear Panel for Veriton 3700G . . . . . . . . . . . . . . . . . . . . . . . . 6
Front Panel for Veriton 5700G . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear Panel for Veriton 5700G . . . . . . . . . . . . . . . . . . . . . . . 10
Front Panel for Veriton 7700G . . . . . . . . . . . . . . . . . . . . . . . 12
Rear Panel for Veriton 7700G . . . . . . . . . . . . . . . . . . . . . . . . 14
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware Specifications and Configurations . . . . . . . . . . . . 19
Chapter 2 System Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Entering Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Standard CMOS Features . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Advanced BIOS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Integrated Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Management Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 38
PC Health Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Frequency Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Load Optimized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Save & Exit Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exit Without Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 3 Machine Disassembly and Replacement. . . . . 48
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
VT 3700G Disassembly Flow Chart . . . . . . . . . . . . . . . . . . . 50
Standard Disassembly Procedure . . . . . . . . . . . . . . . . . . . . 51
VT 5700G Disassembly Flow Chart. . . . . . . . . . . . . . . . . . . . 59
Standard Disassembly Procedure . . . . . . . . . . . . . . . . . . . . 60
VT 7700G Disassembly Flow Chart . . . . . . . . . . . . . . . . . . . 67
Standard Disassembly Procedure . . . . . . . . . . . . . . . . . . . . . 68
Chapter 4 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . 76
POST Error Messages List . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Error Symptoms List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Chapter 5 Jumper and connector Information . . . . . . . . . . . .89
Chapter 6 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Veriton 7700G Exploded Diagram . . . . . . . . . . . . . . . . . . . . 93
Veriton 5700G Exploded Diagram . . . . . . . . . . . . . . . . . . . . 94
Appendix AModel Definition and Configuration. . . . . . . . . . 106
Veriton 7700G, 5700G, 3700G. . . . . . . . . . . . . . . . . . . . . . 106
Appendix B Test Compatible Components. . . . . . ........ 107
Microsoft Windows XP Environment Test . . . . . . . . . . . . . . 108
Appendix C Online support Information. . . . . . . . . ........116

Chapter 1 1
Overview
The Veriton 7700G/5700G/3700G supports Intel® Pentium 4 (Socket T) processor with Hyper-Threading (HT)
Technology, adding intelligence to help manage and prioritize multiple threads received from the
microprocessor.
The combination of 915G+ICH6 chipset Architecture and Intel® Pentium 4 (Socket T) can run at 800MHz FSB,
which gives more performance than other processors. It also provide 1 PCI-Express x 16 slot for add-on
graphic solution, 1 PCI-Express x 1 slot and 2 PCI slots(support PCI 2.2 spec.), 4 Dual channel DDR1 memory
slot(support up to 4GB), two parallel ATA device, four serial ATA devices(hard drive disks), and on board
Gigabit LAN, on board Audio function.
System Specifications
Chapter 1

2Chapter 1
Features
Performance
TIntel Pentium®4 Prescott (Socket T) supporting FSB up to 800 MHz
TIntel Hyper-Threading Technology
TIntel 915G/ICH6 chipset
Memory
TFour DDR DIMM connectors supporting dual channel interleaved model
TSocket Type: Dual Channel DDR333/400 184pin socket
TSocket Quantity: 4
TCapacity: 128MB-4GB
Graphics
TIntel Grantsdale-G on-die graphic solution
TSupport DVMT
TOne VGA port on rear
Audio
Tchip: High Definition Audio(Realtek ALC880)
TSupport UAJ
TLine In/Line out(rear), Microphone In(rear)/Microphone Out(front), Headphone Out(front)
TS/N ration: 90 dB at output jack
TSupport internal speaker.
NOTE: The system has two microphone-in jacks (front and rear).
Connectivity
TTwo conventional PCI 2.2 5V slots, one PCI Express x16 slot, and one PCI Express interface
TSupport HDD, CD-ROM, CD-RW, DVD-ROM, DVD-RW, DVD+RW, DVD Dual, or DVD
Supermultiplus storage type
TFour SATA IDE slot and one PATA IDE slot
TSupports USB 2.0 high-performance peripherals
TOne PS/2 keyboard port, one PS/2 mouse port
TOne parallel port, one serial port
TOne VGA port
TOne RJ45 LAN port
TBroadCOM Gigabit LAN controller with manageability function, PCI Express
USB
TConnector Quantity: 5
TFour for front daughter board
TData transfer rate
TUSB 2.0/1.1
TExpandable up to eight USB ports

Chapter 1 3
Controls and Indicators
TOne dual color LED forPower(Green)/Suspend(Orange)
TOne single color LED for HDD(Green)
TOne single color LED for LAN Active/Link(Green)
TOne Power Switch
Hardware Monitor
TController: SMSC LPC47M182-NR+Management ASIC Heceta 6e
TMonitor CPU/System temperature
TMonitor CPU FAN speed
TMonitor Voltage

4Chapter 1
Front Panel for Veriton 3700G
The computer’s front panel consists of the following:
Label Icon Description
1 Floppy drive LED
2 Floppy drive eject button
3 Optical drive Stop/Eject Button
4 Power button

Chapter 1 5
NOTE: *The system has two microphone-in ports (front and rear).
5 Power LED
6 LAN activity LED
7 Hard disk drive activity LED
8 One button recovery slot
9 USB ports
10 Headphone-out port
11 Microphone-in port (front)*
Label Icon Description

6Chapter 1
Rear Panel for Veriton 3700G

Chapter 1 7
NOTE: * The system has two microphone-in ports (front and rear).
NOTE: ** The CRT monitor port is automatically disabled when an add-on VGA card is installed into the
system (for Intel 915G chipset). Connect the monitor to the VGA port instead.
Label Icon Color Description
1 White Network port
2 Black USB ports
3 Black USB ports
4 Light blue Audio-in/Line-in jack
5 Lime Audio-out/Line-out jack
6 Pink Microphone-in jack (rear)*
7 Blue CRT/LCD monitor port**
8 Burgundy Parallel/printer port
9 Teal or Turquoise Serial port
10 Purple PS/2 keyboard port
11 Green PS/2 mouse port
12 Power cord socket

8Chapter 1
Front Panel for Veriton 5700G
The computer’s front panel consists of the following:
Label Icon Description
1 Floppy drive eject button
2 Floppy drive LED
3 One button recovery slot
4 Headphone-out port
5 Microphone-in port (front)*
6 USB ports
7 Power button
8 Optical drive Stop/Eject Button

Chapter 1 9
NOTE: *The system has two microphone-in ports (front and rear).
9 Power LED
10 LAN activity LED
11 Hard disk drive activity LED
12 Optical drive Stop/Eject Button
Label Icon Description

10 Chapter 1
Rear Panel for Veriton 5700G
Label Icon Color Description
1 White Network port
2 Black USB ports
3 Black USB ports
4 Pink Microphone-in jack (rear)*
5 Lime Audio-out/Line-out jack
6 Light blue Audio-in/Line-in jack
7 Blue CRT/LCD monitor port**
8 Burgundy Parallel/printer port
9 Teal or Turquoise Serial port

Chapter 1 11
NOTE: * The system has two microphone-in ports (front and rear).
NOTE: ** The CRT monitor port is automatically disabled when an add-on VGA card is installed into the
system (for Intel 915G chipset). Connect the monitor to the VGA port instead.
10 Purple PS/2 keyboard port
11 Green PS/2 mouse port
12 Power cord socket
Label Icon Color Description

12 Chapter 1
Front Panel for Veriton 7700G
The computer’s front panel consists of the following:
Label Icon Description
1 USB ports
2 Microphone-in port (front)*
3 Speak-out/line-out port

Chapter 1 13
NOTE: *The system has two microphone-in ports (front and rear).
4 Optical drive Stop/Eject Button
5 Optical drive Stop/Eject Button
6 Floppy drive LED
7 Floppy drive eject button
8 One button recovery slot
9 Power button
10 Power LED
11 LAN activity LED
12 Hard disk drive activity LED
Label Icon Description

14 Chapter 1
Rear Panel for Veriton 7700G
Label Icon Color Description
1 White Network port
2 Black USB ports
3 Black USB ports