Acer AT350 F3 User manual

AT350 F3
User Guide

System setup
System notes
Thank you for purchasing your Acer server. This user guide is intended as a reference for
experienced server technicians and helps detail many of the features available in Acer
servers. For more detailed information about any particular component or software solution,
you may consult the technical specifications or the user manuel for that application.
Note: Before opening or removing any components
please contact your local certified Acer service
representative
Warning: Any parts or components damaged
during replacement by a non-certified technician
are not covered by the warranty. For details,
please consult the warranty guide from your system.

System component identification
Front View:
Rear View
Rear I/O Panel

System controls and indicators
Front panel controls
Function
Description
Power On/Off Button
This is the main power button, which is used to apply
or turn off the main system power. Turning off system
power with this button removes the main power but
keeps standby power supplied to the system.
System Reset Button
Use the reset button to reboot the system.
Power LED
Indicates power is being supplied to the system's
power supply. This LED should normally be on when
the system is operating.
HDD Activity LED
Indicates hard disk drive activity when flashing.
LAN1 Network Activity
LED
Indicates network activity on LAN1 when flashing.
LAN2 Network Activity
LED
Indicates network activity on LAN2 when flashing.
Information LED
Power Fail
This LED functions only when two power supply
modules have been installed in the system and
indicates a power supply module has failed (when
illuminated).

Setting up the system
Pre-installation requirements
Selecting a site
Before unpacking and installing the system, select a suitable site for the system for
maximum efficiency. Consider the following factors when choosing a site for the system:
⚫Near a grounded power outlet.
⚫Clean and dust-free
⚫Stable surface free from vibration.
⚫Well-ventilated and away from sources of heat.
⚫Secluded from electromagnetic fields produced by electrical devices such as air
conditioners, radio and TV transmitters, etc.
Checking the package contents
Check the following items from the package:
⚫System unit
⚫Accessory box
If any of the above items is damaged or missing, contact your dealer immediately.
Save the boxes and packing materials for future use.

Turning on the system
After making sure that you have properly set up the system, applied power and connected
all the necessary peripherals, you can now power on the system. Follow the procedure
below.
Press the power button 。
The system starts up and displays a welcome message on the monitor. After that, a series
of power-on self-test (POST) messages appears. The POST messages indicate if the
system is running well or not.
Note: If the system does not turn on or boot after
pressing the power button, go to the next section
for the possible causes of the boot failure
Aside from the POST messages, you can determine if the system is in good condition by
checking if the following occurred.
⚫The power status indicator on the front panel lights up blue.
⚫The Num Lock, Caps Lock and Scroll Lock indicators on the keyboard light up.
Power-on problems
If the system fails to boot after you have applied power, check the following factors that
might have caused the boot failure.
⚫The external power cord may be loosely connected.
⚫Check the power cord connection from the power outlet to the power cord socket on
the rear panel. Make sure that the cord is properly connected to the power outlet and to
the power cord socket.
No power comes from the grounded power outlet. Have an electrician check your
power outlet.
⚫Loose or improperly connected internal power cables.
Check the internal cable connections. If you are not confident to perform this step, ask
a qualified technician to assist you.
Warning! Make sure all power cords are
disconnected from the electrical outlet before
performing this task.

Note: If you have gone through the preceding
actions and the system still fails to boot, ask your
dealer or a qualified technician for assistance.

Turning off the system
There are two ways to turn off the server—via software or via hardware. The software
procedure below applies to a system running on a Windows OS. For other shutdown
procedures, refer to the related user documentation.
To turn off the system via software:
1. Press <Ctrl> + <Alt> + <Delete> on the attached keyboard or click Start on the
Windows taskbar.
2. Select Shut Down.
3. Select Shut Down from the drop-down menu, then click OK.
To turn off the system via hardware
If you cannot shut down the server via software, press the power button for at least four
seconds. Quickly pressing the button may put the server in a Suspend mode only.

System troubleshooting
Resetting the system
Before going through in-depth troubleshooting, attempt first to reset the system using one
of the methods below.
Perform
Purpose
To do this
Soft boot
To clear the system memory and
reload the operating system.
Press <Ctrl> + <Alt> + <Del>
Cold boot
To clear the system memory, restart
POST, and reload the operating
system. This will halt power to all
peripherals.
Turn the system off and then on
again.

Initial system startup problems
Problems that occur at initial system startup are usually caused by an incorrect installation
or configuration. Hardware failure is a less possible cause. If the problem you are
experiencing is with a specific application.
Initial troubleshooting checklist
⚫AC power is available at the wall outlet?
⚫Is the power supply module properly installed?
⚫Is the system power cord properly plugged into the power supply module socket? and
connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240
V?
⚫Are all peripheral cables correctly connected and secured?
⚫Did you press the system power button to turn the server on (power on indicator should
be lit green)?
⚫Are all device drivers properly installed?
⚫Are hard disk drive(s) properly formatted and configured?
⚫Are the BIOS configuration settings in the BIOS Setup Utility correct?
⚫Is the operating system properly loaded?
Refer to the operating system documentation.
⚫Are all hardware components compliant with the tested components
⚫lists?
⚫Are all internal cables correctly connected and secured?
⚫Is the processor properly seated in its mainboard socket?
⚫Are all standoffs in the proper location and not touching any components, causing a
potential short?
⚫Are all add-in expansion cards fully seated in their mainboard slots?
⚫Are all system jumpers correctly set?
⚫Are all switch settings on add-in boards and peripheral devices correct?
To check these settings, refer to the manufacturer’s documentation that comes with
them. If applicable, ensure that there are no conflicts (e.g., two add-in boards sharing
the same interrupt).

Hardware diagnostic testing
This section provides a detailed approach to identifying a hardware problem and its cause.
Checking the boot-up status
Caution: Before disconnecting any peripheral cables
from the server, turn off the system and any
peripheral devices. Failure to do so can cause
permanent damage to the system and/or the
peripheral device.
1. Turn off the system and all external peripheral devices.
2. Disconnect all peripheral devices from the system, except for the keyboard and the
display monitor.
3. Make sure the system power cord is plugged into a properly grounded AC outlet and in
the power supply module cord socket.
4. Make sure the display monitor and keyboard are correctly connected to the system.
5. Turn on the display monitor.
6. Set the display brightness and contrast controls to at least two thirds of their maximum
range.
Refer the documentation that came with your display monitor.
7. If the operating system normally loads from the hard drive, make sure there is no
diskette in floppy drive and no disc in the optical drive.
8. If the power indicator is lit, attempt to boot from a disc.
9. Turn on the system.
如果控制面板上的電源指示燈不亮，請參閱「電源指示燈不亮」。
Verifying the condition of the storage devices
As POST determines the system configuration, it tests for the presence of each mass
storage device installed in the system. As each device is checked, its activity indicator
should turn blue briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive,
and any other 5.25" device you may have installed.
If any of these indicators fail to light up, refer to related problems listed in the Specific
problems and corrective actions section.

Specific problems and corrective actions
Listed below are specific problems that may arise during the use of your server and their
possible solutions
Confirming loading of the operating system
Once the system boots up, the operating system prompt appears on the screen. The
prompt varies according to the operating system. If the operating system prompt does not
appear.
Specific problems and corrective actions
Listed below are specific problems that may arise during the use of your server and their
possible solutions
Specific problems and corrective actions
Listed below are specific problems that may arise during the use of your server and their
possible solutions.
Power indicator does not light.
Do the following:
⚫Make sure the power supply module is properly installed.
⚫Make sure the power cord is connected correctly.
⚫Make sure that the wall outlet has power. Test it by plugging in another device.
⚫Make sure the power indicator on the front panel is lit up.
⚫Remove all add-in cards and see if the system boots.
If reboot is successful, install the cards back in one at a time with a reboot between
each addition to determine if one of them is causing the problem.
⚫Make sure that you have properly installed system compliant memory modules, and
that they are populated according to the system guidelines.
⚫Make sure that you have installed system compliant processors, and that they are
populated according to the system guidelines.
HDD activity indicator does not light.
Do the following:
⚫Make sure the drive is not disabled in the BIOS Setup Utility.
⚫Make sure the drive is compatible
⚫Make sure you have not exceeded the power budget for the server.

⚫Check that relevant switches and jumpers on the hard drive and on the backplane
board are set correctly.
Optical drive activity indicator does not light
Do the following:
⚫Make sure the SATA and power cables are properly connected.
⚫Check that relevant switches and jumpers on the drive are set correctly.
⚫Check that the drive is properly configured.
Optical drive tray cannot be ejected
Insert the tip of a paperclip into the small hole on the optical drive. Slowly pull the tray out
from the drive until the tray is fully extended.
Optical drive cannot read a disc
Do the following:
⚫Make sure you are using the correct type of disc.
⚫Make sure the disc is properly seated in the drive.
⚫Make sure the disc is unscratched.
⚫Make sure the drive’s cables are properly connected.
Newly installed memory modules are not detected.
Do the following:
⚫Make sure the memory modules specifications comply with the system requirements.
⚫Make sure the memory modules have been populated according to the system
guidelines.
⚫Make sure the memory modules are properly installed on their mainboard slots.
Network activity indicators do not light.
Do the following:
⚫Make sure the correct network drivers are loaded on the system.
⚫Network might be idle.

Peripheral device connected to a USB port does not work.
Do the following:
⚫Reduce the number of external devices connected to a USB hub.
⚫Refer to the documentation that came with the device
There is problem with the software program.
Do the following:
⚫Verify that the software is properly configured for the system.
⚫Refer to the software installation and operation documentation for instructions on
setting up and using the software. Try a different version of the software to see if the
problem is with the copy you are using. If the other version runs correctly on the
system, contact your vendor about the defective software.
No characters appear on the display monitor.
Do the following:
⚫Is the keyboard functioning? Test it by turning the Num Lock function on and off to
check if the Num Lock indicator lights up.
⚫Is the display monitor plugged in and turned on? If you are using a switch box, is it
switched to the correct system?
⚫Are the brightness and contrast controls on the video monitor properly adjusted?
⚫Is the display monitor signal cable properly connected?
⚫Does this display monitor work correctly if plugged into a different system?
⚫Remove all add-in cards and see if the system boots.
If reboot is successful, install the cards back in one at a time with a reboot between
each addition to determine if one of them is causing the problem.
⚫Make sure that you have properly installed system-compliant memory modules, and
that they are populated according to the system guidelines.
⚫Make sure that you have installed system compliant processors, and that they are
populated according to the system guidelines.
If you are using an add-in video controller card, do the following:
1. Verify that the display monitor works using the onboard video controller.
2. Verify that the add-in video controller card is fully seated in its slot.

3. Reboot the system for the changes to take effect.
4. If there are still no characters on the screen after you reboot the system, reboot it again.
Take note of the beep codes emitted during POST. This information may be required if
you seek technical assistance.
If POST does not emit any beep code and characters still do not appear, the display
monitor or the video controller may be defective. Contact your local Acer
representative or authorized dealer for technical assistance.
Note: If POST does not emit any beep code and characters still do not appear, the
display monitor or the video controller may be defective. Contact your local Acer
representative or authorized dealer for technical assistance.

Notices
Information for your safety and comfort
Safety instructions
Read these instructions carefully. Keep this document for future reference. Follow all
warnings and instructions marked on the product.
Turning the product off before cleaning
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
CAUTION for plug as disconnecting device
Observe the following guidelines when connecting and disconnecting power to the power
supply unit:
⚫Install the power supply unit before connecting the power cord to the AC power outlet.
⚫Unplug the power cord before removing the power supply unit from the computer.
⚫If the system has multiple sources of power, disconnect power from the system by
unplugging all power cords from the power supplies.
CAUTION for accessibility
Be sure that the power outlet you plug the power cord into is easily accessible and located
as close to the equipment operator as possible. When you need to disconnect power to the
equipment, be sure to unplug the power cord from the electrical outlet.
Warnings
⚫Do not use this product near water.
⚫Do not place this product on an unstable cart, stand or table. If the product falls, it
could be seriously damaged.
⚫Slots and openings are provided for ventilation to ensure reliable operation of the
product and to protect it from overheating. These openings must not be blocked or
covered. The openings should never be blocked by placing the product on a bed, sofa,
rug or other similar surface. This product should never be placed near or over a
radiator or heat register, or in a built-in installation unless proper ventilation is provided.

⚫Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short-out parts that could result in a fire or electric
shock. Never spill liquid of any kind onto or into the product.
⚫To avoid damage of internal components and to prevent battery leakage, do not place
the product on a vibrating surface.
⚫Never use it under sporting, exercising, or any vibrating environment which will
probably cause unexpected short current or damage rotor devices, HDD, Optical drive,
and even exposure risk from lithium battery pack.
⚫This product is not suitable for use with visual display workplace devices according to
§2 of the German Ordinance for Work with Visual Display Units.
Using electrical power
⚫This product should be operated from the type of power indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power
company.
⚫Do not allow anything to rest on the power cord. Do not locate this product where
people will walk on the cord.
⚫If an extension cord is used with this product, make sure that the total ampere rating of
the equipment plugged into the extension cord does not exceed the extension cord
ampere rating. Also, make sure that the total rating of all products plugged into the wall
outlet does not exceed the fuse rating.
⚫Do not overload a power outlet, strip or receptacle by plugging in too many devices.
The overall system load must not exceed 80% of the branch circuit rating. If power
strips are used, the load should not exceed 80% of the power strip's input rating.
⚫This product's power supply is equipped with a three-wire grounded plug. The plug
only fits in a grounded power outlet. Make sure the power outlet is properly grounded
before inserting the power supply plug. Do not insert the plug into a non-grounded
power outlet. Contact your electrician for details.
Warning！The grounding pin is a safety feature.
Using a power outlet that is not properly grounded
may result in electric shock and/or injury.
Note: The grounding pin also provides good
protection from unexpected noise produced by
other nearby electrical devices that may interfere
with the performance of this product.

⚫Use the product only with the supplied power supply cord set. If you need to replace
the power cord set, make sure that the new power cord meets the following
requirements: detachable type, UL listed/CSA certified, VDE approved or its equivalent,
4.6 meters (15 feet) maximum length.
Product servicing
Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltage points or other risks. Refer all servicing to qualified service
personnel.
Unplug this product from the wall outlet and refer servicing to qualified service personnel
when:
⚫the power cord or plug is damaged, cut or frayed
⚫liquid was spilled into the product
⚫the product was exposed to rain or water
⚫the product has been dropped or the case has been damaged
⚫the product exhibits a distinct change in performance, indicating a need for service
⚫the product does not operate normally after following the operating instructions
Notes：Adjust only those controls that are covered
by the operating instructions, since improper
adjustment of other controls may result in damage
and will often require extensive work by a qualified
technician to restore the product to normal condition.
This server should be located in a restricted access
location or an area with similar instruction.
Caution: Danger of explosion if battery is
incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.
Disposal instructions

Do not throw this electronic device into the trash when discarding. To minimize
pollution and ensure utmost protection of the global environment, please recycle.
For more information on the Waste from Electrical and Electronics Equipment
(WEEE) regulations, visit
http://www.acer-group.com/public/Sustainability/sustainability01.htm.

Regulations and safety notices
Laser compliance statement
The CD or DVD drive used with this computer is a laser product.
The CD or DVD drive's classification label (shown below) is located on the drive.
CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE
TO BEAM.
Appareil à laser de classe 1
Attention : Radiation laser visible et invisible en cas d 掗 uverture. Éviter toute exposition
aux rayons.
Laserprodukt der Klasse 1
Achtung: Beim Öffnen werden unsichtbare Laserstrahlen freigelegt. Setzen Sie sich diesen
Strahlen nicht aus.
Prodotto laser di classe 1
Attenzione: Radiazioni laser invisibili in caso d 惊 pertura. Evitare l 惀 sposizione ai raggi.
Producto láser de Clase 1
Precaución: Cuando está abierta, hay radiación láser. Evite una exposición al haz de luz.
Produto Laser de Classe 1
Precaução: Radiação laser invisível quando aberto. Evite exposição ao feixe.
Laserproduct klasse 1
Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling aan straal.
Declaration of Conformity for EU countries
Hereby, Acer, declares that this system is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.