Polycom VVX 201 User manual

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Polycom VVX201 Full User Guide

Polycom VVX201 Full User Guide V1.0
Contents
Contents ...........................................................................................................................................3
Introduction.......................................................................................................................................5
How to set up the Polycom VVX201.................................................................................................6
Phone Keys and Hardware...........................................................................................................6
Phone Icons & Status Indicators ......................................................................................................7
Call Actions.......................................................................................................................................8
Place Calls.................................................................................................................................8
Answer Calls..............................................................................................................................8
Hold and Resume Calls.............................................................................................................8
End Calls...................................................................................................................................8
Transfer Calls............................................................................................................................9
Mute the Microphone.................................................................................................................9
Call Management............................................................................................................................10
Forward Calls ..........................................................................................................................10
Enable Do Not Disturb.............................................................................................................10
View Recent Calls ...................................................................................................................10
Conference Calls............................................................................................................................11
Initiate a Conference Call........................................................................................................11
Manage Conference Calls.......................................................................................................11
Phone Actions.................................................................................................................................12
View the Contact Directory......................................................................................................12
Listen to Voicemail ..................................................................................................................12

Polycom VVX201 Full User Guide V1.0
Introduction
Polycom VVX201 Guide
This user guide will help you to navigate and use your VVX201 phone. It will give you an overview
of your phone, and walk you through tasks so you can successfully use yourphone to perform basic
and advanced phone functions.

Polycom VVX201 Full User Guide V1.0
How to set up the Polycom VVX201
The phone will arrive pre-configured and needs to be connected to the internet & powered up using
Power over Ethernet (PoE) or via AC power supply.
Phone Keys and Hardware
The figure below shows the main phone keys and features.

Polycom VVX201 Full User Guide V1.0
Phone Icons & Status Indicators

Polycom VVX201 Full User Guide V1.0
Call Actions
Place Calls
You can only have one active call in progress on your phone. You can use the handset,
speakerphone, or headset for calls. During a call, you can change modes by picking up the handset,
or by pressing or . To place a call:
Do one of the following:
Pick up the handset, press or , enter the phone number, and press Send.
Enter the phone number, press Dial and pick up the handset, or press .
From the Lines screen, press the Line key, enter the phone number, and select Send.
From the Home screen, select New Call, enter the phone number, and press Send.
Select a contact from the Recent Calls list and select Dial.
Select a contact from the Contact Directory and select Dial.
Answer Calls
You can answer calls using the handset, speakerphone, or a headset. To answer a call:
Do one of the following:
To answer with the speakerphone, press or press Answer soft key.
To answer with the handset, pick up the handset.
To answer with a headset, press .
Hold and Resume Calls
You can have multiple calls on hold and resume a call at any time. To hold a call:
Highlight the call and press the Hold soft key.
To resume a call
Highlight the call and press the Resume soft.
End Calls
You can only end active calls. To end a held call, you must resume the call first. To end an active
call:

Polycom VVX201 Full User Guide V1.0
Replace the handset in the cradle, press or , or press the End Call soft key.
To end a held call:
1. Highlight the held call and press Resume.
2. Press End Call.
Transfer Calls
You can transfer calls to any contact and choose the way to transfer the call. To transfer a call:
1. Press and hold the Transfer soft key.
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose Blind, the call is transferred
immediately.
4. If you chose Consultative, press the Transfer soft key after speaking with your
contact.
Mute the Microphone
You can mute or unmute your microphone during calls.To mute or unmute your microphone:
Press . Microphone Mute or Microphone Unmute will display on the screen.

Polycom VVX201 Full User Guide V1.0
Call Management
Forward Calls
You can forward an incoming call to a contact or forward all incoming calls to a contact. To forward
an incoming call:
1. On the Incoming Call screen, select Forward.
2. Enter your contact’s number and select Forward.
To forward all incoming calls:
1. On the Home screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select Enable. If you chose No Answer, you can
enter the number of rings before the call is forwarded.
To disable call forwarding:
1. On the Home screen, select Forward or on the Idle Screen, press the Fwd softkey.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select Disable.
Enable Do Not Disturb
You can enable Do Not Disturb when you do not want to receive calls. To enable or disable Do Not
Disturb:
On the Home screen or Idle Screen, select DND.
View Recent Calls
You can view recent placed, received, and missed calls. To view recent calls:
Select Dirs > Recent Calls.

Polycom VVX201 Full User Guide V1.0
Conference Calls
Initiate a Conference Call
You can initiate a conference call with up to 3 contacts. To initiate a conference call:
1. Call a contact.
2. Select Conference and call your next contact.
3. When your contact answers, select Conference.
You can also join an active and held call into a conference call. To join two calls into a conference
call:
On the Calls screen, select Join.
Manage Conference Calls
With the Conference Management feature enabled, you can manage all or individual conference
participants when you initiate a conference call. To manage all conference participants:
Do one of the following:
Select Hold to hold all participants.
To manage individual participants:
1. Highlight a participant and select Manage.
2. Do one of the following:
~Select Far Mute to mute the participant.
~Select Hold to place the participant on hold.
~Select Remove to remove the participant from the conference and end the call with
the participant.
~Select Information to view information for the participant.

Polycom VVX201 Full User Guide V1.0
Phone Actions
View the Contact Directory
You can view and add contacts to the Contact Directory. To view the Contact Directory:
From the Home screen, select Dirs > Contact Directory.
Listen to Voicemail
When you have new voicemail messages, the messages icon displays on your line. To listen
to voicemail:
1. On the Home screen, select Msgs.
2. Select Message Center > Connect.