Adaptec AUA-3100LP Manual

R
HARDWARE INSTALLATION
GUIDE
AUA-3100LP
USB2CONNECT ADAPTER
USB20_IG.fm Page 12 Monday, March 26, 2001 4:43 PM

1
The Adaptec USB2connect Adapter Card (AUA-3100LP) is a
Universal Serial Bus (USB) host adapter for PC-compatible or
Macintosh computers that provides connectivity to USB 1.1 and
USB 2.0 devices. USB 2.0, or Enhanced Host Control Interface
(EHCI), is the fastest USB standard, capable of transferring data
at up to 480 megabits per second. USB 2.0 is compatible with
USB 1.1, Open Host Controller Interface (OHCI) devices. This
adapter is a 32-bit, 33-MHz PCI card and will work in either a
32-bit or 64-bit, 33- or 66-MHz, 3.3- or 5-volt compatible slot.
Refer to the Readme file on the CD for operating system support.
The USB2connect card is shown below:
This installation guide explains how to install the USB2connect
card into your computer.
INTRODUCTION
For information on installing the drivers for the
USB2connect, see the User’s and Installation Guide located on
the CD included in this kit.
External
Connectors
Internal
Connector
NOTE
USB20_IG.fm Page 1 Tuesday, March 27, 2001 4:53 PM

2
Discharge any static electricity build-up by touching a grounded
metal object (such as the exposed metal parts on the back of your
computer) before handling the USB2connect card.
After you turn OFF your computer and unplug the power cord,
open the computer cabinet.
Locate an unused 32-bit or 64-bit PCI expansion slot and remove
the expansion slot cover.
Save the slot cover screw for use in Step 5.
INSTALLING THE USB2CONNECT CARD
STEP 1
Turn OFF power to the computer and disconnect
the power cord.
WARNING
STEP 2
See your computer documentation for specific
instructions on opening your computer cabinet.
NOTE
STEP 3
64-bit PCI Slot
32-bit PCI Slot
Expansion
Slot Cover
Slot Cover
Screw
USB20_IG.fm Page 2 Tuesday, March 27, 2001 4:53 PM

3
Insert the USB2connect into the PCI expansion slot. Press down
firmly until the card clicks into place.
Replace the slot cover screw. When installed properly, the card
should be level with the expansion slot, as shown below.
Close the computer cabinet and reattach the power cord.
STEP 4
STEP 5
Some PCI slots may need considerable force to insert
the card completely.
NOTE
STEP 6
USB20_IG.fm Page 3 Tuesday, March 27, 2001 4:53 PM

4
Once the USB2connect is installed in your system, complete the
following steps.
Windows® Installation
Power up the computer. During the operating system startup, the
card will automatically be detected and Windows will load an
embedded driver for the card. If your system prompts you to
restart the computer, do so.
If the New Hardware Found Wizard opens when you restart,
review the User’s Guide on your USB2connect CD for more
information.
Review the Windows Device Manager to verify that the adapter is
installed under the USB Host Controller section. See the User’s
Guide on your CD for more information.
Macintosh® Installation
Power up the computer. Insert the USB2connect CD into your
Macintosh CD-ROM drive.
Double-click the Start Installation Here file on your Installation
CD.
Follow the instructions to install the latest Macintosh USB
drivers, if necessary.
Double-click the USB2connect Installer and follow the on-screen
instructions.
After the installation is complete, click Restart to reboot your
Macintosh, if necessary, and have the new settings take effect. See
the User’s Guide on the CD for details.
COMPLETING THE INSTALLATION
STEP 1
STEP 2
STEP 3
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
USB20_IG.fm Page 4 Tuesday, March 27, 2001 4:53 PM

5
You can connect standard USB 1.1 or high-speed USB 2.0 devices
to the USB2connect’s external or internal connectors. A 10-foot
(3-meter) USB 2.0 certified high-speed cable is included. This
cable plugs into the connectors on the USB2connect card.
CONNECTING USB DEVICES
•The USB2connect supports hot-plugging, allowing USB
devices to be attached and recognized even when the com-
puter is powered ON.
•Some peripheral manufacturers support hot-plugging in
different ways. See instructions for each device to deter-
mine the best way to attach and mount the peripheral.
•Check the Adaptec Web site at www.adaptec.com for the
latest driver availability. USB 2.0 drivers are not included.
•USB 1.1 devices will run at USB 1.1 speeds even when con-
nected to USB 2.0 host adapters or hubs. USB 2.0 devices
will operate at USB 1.1 speeds when connected to USB 1.1
host adapters or hubs.
NOTE
USB20_IG.fm Page 5 Tuesday, March 27, 2001 4:53 PM

6
If you have any problems while installing the USB2connect,
check the following:
•Is the card seated evenly in the PCI slot?
•Is bus mastering support provided and enabled for the PCI
slot containing the USB2connect? (Check your motherboard
documentation for information on this.)
•Check the Windows 2000 Event Log if you encounter prob-
lems loading the drivers on your Windows 2000 operating
system.
•Check the troubleshooting section of your operating system
user’s guide.
•Check the User’s Guide and Readme file on the CD if you
encounter any problems with the software.
•If the driver fails to load, move the card to a different PCI slot.
•For the Power Macintosh system, verify that the card is seen
by the Apple System Profiler.
To verify that the card is seen by the Apple System Profiler,
follow these steps:
1. From the Apple Menu, click Apple System Profiler.
2. Click the Devices and Volumes tab.
TROUBLESHOOTING
If you experience any performance issues with your
USB device when connected to a hub, connect that device
directly to the USB2connect host adapter.
NOTE
USB20_IG.fm Page 6 Tuesday, March 27, 2001 4:53 PM

7
3. In the window that appears, scroll down to the PCI area
and click the arrow next to each PCI slot to reveal the PCI
card information. If the AUA-3100LP is installed properly,
you will see the following information listed under one of the
slots:
OHCI function:
Card type: USB
Card name: USB
Card model: Not available
Card ROM #: Not available
Card Revision: 65
Card vendor ID: 1033
EHCI function:
Card type: Not available
Card name: pci9004,e0
Card Model: Not available
Card ROM#: Not available
Card revision: 01 or 02
Card vendor ID: 1033
If the card is not seen, verify that the Apple USB extensions are
loaded and enabled. If the extensions are loaded and enabled,
verify that the card is seated properly.
If you are still unable to resolve a problem, see the Adaptec Web
site at http://www.adaptec.com or the Adaptec Support
Knowledgebase at http://ask.adaptec.com for additional
troubleshooting information.
You can also find more detailed installation instructions in the
User’s and Installation Guide located on the CD included with
your USB2connect adapter card.
USB20_IG.fm Page 7 Tuesday, March 27, 2001 4:53 PM

8
Copyright
© 2001 Adaptec, Inc. All rights reserved. No part of this publication may be reproduced,
stored, in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise, without the prior written consent of
Adaptec, Inc., 691 South Milpitas Blvd., Milpitas, CA 95035.
Trademarks
Adaptec and the Adaptec logo are trademarks of Adaptec, Inc., which may be registered
in some jurisdictions. Windows 98, Windows 2000, and Windows Me are trademarks of
Microsoft Corporation in the U.S. and other countries, used under license.
Macintosh and Power Macintosh are registered trademarks of Apple Computer, used
under license.
All other trademarks are the property of their respective owners.
Changes
The material in this document is for information only and is subject to change without
notice. While reasonable efforts have been made in the preparation of this document to
assure its accuracy, Adaptec, Inc. assumes no liability resulting from errors or omissions
in this document, or from the use of the information contained herein.
Adaptec reserves the right to make changes in the product design without reservation
and without notification to its users.
Disclaimer
IF THIS PRODUCT DIRECTS YOU TO COPY MATERIALS, YOU MUST HAVE
PERMISSION FROM THE COPYRIGHT OWNER OF THE MATERIALS TO AVOID
VIOLATING THE LAW WHICH COULD RESULT IN DAMAGES OR OTHER
REMEDIES.
USB20_IG.fm Page 8 Tuesday, March 27, 2001 4:53 PM

9
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first—you will find answers to most of your questions here. If you need
further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
■Before contacting Technical Support, you’ll need your TSID. The TSID helps us
provide more efficient service by accurately identifying your product and support
status. The 12-digit TSID can be found on the white barcode-type label included
inside the box with your product.
■Affix your TSID label here:
Support Options
■Search the Adaptec Support Knowledgebase (ASK) at http: // ask.adaptec.com for
articles, troubleshooting tips, and frequently asked questions for your product.
■For support via Email, submit your question to Adaptec’s Technical Support
Specialists at http:
// ask.adaptec.com.
North America
■Visit our Web site at http: // www.adaptec.com.
■For information about Adaptec’s support options, call [phone], 24 hours per
day, 7 days per week.
■To speak with a Technical Support Specialist,
For Hardware products call [phone],
Monday–Friday, 3:00 A.M. to 5:00 P.M., Pacific Time.
For RAID and Fibre Channel call [phone]
Monday–Friday, 3:00 A.M. to 5:00 P.M., Pacific Time.
To expedite your service, have your computer in front of you.
■To order Adaptec products, including software and cables,
call [phone] or [phone].
Europe
■Visit our Web site at http: // www.adaptec-europe.com.
■English and French: To speak with a Technical Support Specialist, call one of the
following numbers, Monday–Thursday, 10:00 A.M. to 12:30 P.M. and 1:30 P.M. to 5:30
P.M.; Friday, 10:00 A.M. to 12:30 P.M. and 1:30 P.M. to 4:30 P.M., Central European Time:
■English: [phone]
■French: [phone]
To expedite your service, have your computer in front of you.
USB20_IG.fm Page 9 Tuesday, March 27, 2001 4:53 PM