ADT IGB-02 User manual

Mobile Emergency Response
User Guide

Table of Contents
Introduction .....................................................................................................................................................3
What’s in the Box...........................................................................................................................................4
Mobile Emergency Response Features.....................................................................................................5
Connecting Your ADT Mobile Emergency Response System .............................................................6
Using the System ........................................................................................................................................ 14
Mobile Device Light Indicator................................................................................................................... 15
Important Safety Information .................................................................................................................. 16
Mobile Device Frequently Asked Questions......................................................................................... 19
Compliance Statements............................................................................................................................ 24
Technical Information ................................................................................................................................ 27
Legal Information ........................................................................................................................................ 28
2 ADT® Health Customer Support 800.568.1216

Introduction
Thank you for choosing the ADT®Mobile Emergency Response System. We welcome
you to the ADT family and are happy to provide added peace of mind to our customers
and their loved ones. If you have any questions please call our support team at
800.568.1216 (option 1). They are available 24/7/365, even on holidays.
Your Mobile Emergency Response System is comprised of a Mobile Device and a
wireless Emergency Help Button (standard or Fall Detection pendant or wristband).
Use your system to contact ADT in an emergency whether you are at home or away.
ADT can provide the needed assistance.
For assistance call:
800.568.1216
and select
option 1
Mobile Emergency Response User Guide 3

What’s in the Box
Figure 1
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Mobile Emergency Response Features
Figure 2
Mobile Emergency Response User Guide 5

Connecting Your ADT Mobile Emergency Response System
Step 1 Select a Location
Place the Mobile Device cradle charger near the center of your home or in your
bedroom.
Place it near an electrical outlet.
Step 2 Connect the Cradle Charger (refer to Figure 3)
Plug the power cord into the slot on the back of the Cradle Charger, making sure
that the narrow side is on the bottom.
Plug the other end of the power cord into an electrical outlet that is not
controlled by a light switch.
The green LED light on the plug of the power cord should illuminate.
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Figure 3
WARNING
To prevent electrical shock, please keep the system away from wet
locations.
Mobile Emergency Response User Guide 7

Figure 4
Step 3 Charge Your Mobile Device
Place the Mobile Device in the cradle charger.
The yellow light on the front of the cradle charger will
illuminate. If it does not, make sure you have placed the
Mobile Device correctly in the charger. Refer to Figure 4.
The Mobile Device will beep and illuminate within
ten (10) seconds.
The red battery light will come on indicating that
the device still needs charging. When the device
is fully charged, the red light will turn off. It takes
about three (3) hours for the device to be fully charged.
In order to serve you better and make sure your equipment is
working properly, please call our support team at 1.800.568.1216
(Option 1) to test your system. They are available 24/7/365.
8 ADT® Health Customer Support 800.568.1216

Turning your Mobile Device ON or OFF
To turn on your Mobile Device, press the ON/OFF button on the side of the
Mobile Device and hold for approximately five (5) seconds. All of the lights will
turn on and the green light will start blinking. This indicates the Mobile Device
was successfully turned on.
If you need to turn the device off, again press the ON/OFF button and hold
for approximately two (2) seconds. All of the lights will turn off. This indicates your
Mobile Device was successfully turned off.
IMPORTANT:
Please note that when the device is turned off, you will not be able to call for
help. If the Mobile Device is turned off, it will automatically turn on again
when placed in the cradle charger.
Mobile Emergency Response User Guide 9

Step 4 Test Your Mobile Device (refer to Figure 5)
Remove the Mobile Device from the cradle charger and hold it.
Press the Mobile Device’s Emergency button firmly once and hold for two
(2) seconds until the red light around the Emergency button lights up.
The Mobile Device will ring several times, indicating your alarm is being
sent to ADT.
A trained ADT emergency operator will communicate with you
through the Mobile Device and ask you if you are okay.
Please state clearly to the operator that, “THIS IS A TEST.”
If you do not explain to the operator that you are
testing your unit, emergency help could be dispatched.
Step 5 Test your Help Buttons (refer to Figure 6.)
Press the Help button on your wristband or neck pendant firmly once.
The button’s red light flashes once indicating a signal was sent to the Mobile Device.
Figure 5
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The red ring around the Mobile Device Emergency button will light up.
The Mobile Device will ring several times, indicating your alarm is
being sent to ADT.
An ADT emergency operator will communicate with you through
the Mobile Device and ask you if you are okay.
Please state clearly to the operator that “THIS IS A TEST.”
If you do not explain to the operator that you are testing
your unit, emergency help could be dispatched.
If your Help button is not working properly or if the light is
flashing constantly, please call customer support at
1.800.568.1216 (option 1).
Note: Both your charging cradle and your Mobile
Device will beep after you call for help.
It is important that you test your system at least
once a month.
Figure 6
Mobile Emergency Response User Guide 11

Step 6 Equipment Range Testing
The Help button on your wristband and/or neck pendant will work if they are within
350 feet or less of the Mobile Device, depending whether you are inside or outside
of your home.
The purpose of the Range Test is to help you understand the maximum distance you
can travel from the Mobile Device and still have the Help button on your wristband or
neck pendant continue to communicate properly with the Mobile Device. ADT
recommends that you perform this test with another person in order to avoid false
dispatch of emergency help.
To perform the Range Test
1.
Wear your wristband or neck pendant.
2.
Place the Mobile Device in the Cradle Charger.
3.
Walk to an area of your home farthest from the cradle charger, such as a guest
room or bathroom.
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4.
Have the other person stay with the Mobile Device to verify that it beeps and to
respond to the operator and explain you are just testing your unit.
5.
Push the Help button once firmly.
6.
The Mobile Device will ring several times, indicating your alarm is being sent to
ADT.
7.
An ADT emergency operator will communicate with you through the Mobile
Device and ask if you are okay. Simply respond by saying, “THIS IS A TEST.”
If you do not explain to the operator that you are testing your unit, emergency help
could be dispatched.
Note: After testing is complete, you are ready to use your system. If you
need help, firmly press on one of your Help buttons or press and hold your
Mobile Device’s Emergency button for two (2) seconds to call for help.
Mobile Emergency Response User Guide 13

Using the System
To Call for Help
1.
Press one of the Help buttons: Standard or Fall Detection Pendants, Wristband or
Mobile Device.
2.
When you hear an operator asking if you are okay, please provide your status.
3.
If you need help, ADT will work with you and the data transmitted by your Mobile
device to determine your location. Help is dispatched by ADT through the closest
available public emergency responders.
Note:
If your location cannot be determined, ADT will call your primary contact
number as well as emergency contacts.
ADT cannot dispatch to a moving vehicle.
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Mobile Device Light Indicator
Light Indicator What it Means
GREEN
Blinking slowly: Device is connected to the wireless
network
Blinking quickly: Device is NOT connected to the
wireless network
YELLOW Blinking: Device is communicating with the GPS
satellite
RED
Blinking slowly (off charger): Battery is low—you
have one (1) hour or less of battery power remaining
On while charging: Battery is charging
Off while charging: Battery is fully charged
EMERGENCY LIGHT On: Indicates that you successfully pushed your
button and sent an alert to the monitoring center
ALL LIGHTS OFF Device is turned off
Mobile Emergency Response User Guide 15

Important Safety Information
1.
You must always carry the Mobile Device with you when going outside your
home.
2.
Wear your Help button at all times, especially in the shower and bed.
3.
Test your system once a month.
4.
The wristband and/or neck pendant will work if they are within 350 feet or less
of the Mobile Device, depending whether you are inside or outside of your home.
5.
The Mobile Device is not waterproof. Do not expose to water, rain, extreme
humidity, sweat, or other moisture. However, your Help buttons (neck pendant
and wristband) are waterproof and can be taken with you in the shower.
6.
Do not put the neck pendant or wristband through the clothes washer or dryer, or
attempt to dry your button out in the microwave or oven.
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7.
The Mobile Device has a GPS receiver that works best when it has an
unobstructed view to the sky.
8.
The Mobile Device battery is designed to last over 24 hours after it has been
charged for three (3) hours.
9.
Avoid temperatures below 14°F (-10°C) or above 113°F (45°C).
10.
Do not expose your Mobile Device to dust, dirt, sand or food.
11.
The Mobile Device contains sensitive hardware; take care when handling and
avoid dropping it.
12.
Do not use any attachment or accessory that is not intended for use with this
system.
13.
Keep electrical cords away from heat sources and sharp edges.
14.
Locate electrical cords away from areas where someone could trip over them.
15.
Use caution when handling electrical cords.
Mobile Emergency Response User Guide 17

16.
Never install electrical cords during a lightning storm.
WARNING: STRANGULATION AND CHOKING HAZARD
The neck pendant button lanyard has been designed to break away when
tugged. However you can still suffer serious personal injury or death if the
cord becomes entangled or stuck on objects.
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Mobile Device Frequently Asked Questions
How do I call for help?
Firmly press one of your Help buttons or press and hold your Mobile Device’s
Emergency button for two (2) seconds to call for help. You will hear your Mobile
Device beep and then you will hear an ADT operator asking if you are okay. If you are
able to speak, please provide your status.
Is the Mobile Device waterproof?
No, however, your neck pendant(s) and wristband are waterproof and can be taken
with you in the shower or tub.
Do I need my Mobile Device when I leave my home?
Yes, always take your Mobile Device with you when leaving your home and wear your
pendant or wristband at all times at home and away so help is never out of reach.
How long will the Mobile Device battery last?
The battery is designed to last over 24 hours after it has been fully charged.
Mobile Emergency Response User Guide 19

What if I moved or my personal information has changed?
Please contact Customer Support at 1.800.568.1216 (option 1) any time there are
any changes to your personal information, including changes to your address and
phone number. This information was collected on your ADT Health Service
Agreement, but you are encouraged to call ADT to confirm or change this
information.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel
are authorized to break into your home to help you and cannot be responsible for any
damages as a result of gaining entry. However, you are encouraged to provide ADT
with information on the best way for emergency personnel to gain access to your
home during an emergency (lock box codes, keys with neighbors, hidden keys, etc.).
This information was collected on your ADT Health Service Agreement, but you are
encouraged to call ADT to confirm or change this information. Please contact
Customer Support at 1.800.568.1216 (option 1) any time there are any changes to
your personal information, including changes to your address and phone number.
20 ADT® Health Customer Support 800.568.1216