ADT Fall Detection Pendant User manual

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ADT MEDICAL ALERT
Fall Detection
Pendant
User guide

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Thank you for choosing the
ADT Fall Detection pendant
We welcome you to the ADT family.
If you have any questions please call
our support team.They are available
24/7/365.
The Fall Detection pendant*enables
you to send an alarm to the
emergency response center when you
need it by pressing the blue emergency
help button. It also provides extra
protection by automatically sending
an alarm if you fall and are unable to
push your button.
For assistance call
[phone] and select option 1
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*Fall Detection pendant does not detect 100% of falls.

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Complete user guide
This user guide includes information covering:
The Fall Detection pendant
Note: The Fall Detection pendant is compatible with both the
Medical Alert Plus and On-The-Go emergency response systems.

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Fall Detection pendant features
Technical support
use only
Multicolor
indicator
Emergency help
(blue) button

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How to wear your Fall Detection pendant
Putting on the Fall Detection pendant
ƼPlace the Fall Detection pendant around your neck and
adjust the lanyard so that it rests at chest level.Make
sure the pendant is facing away from your body so that
it is easier for you to press.
ƼWear the Fall Detection pendant outside your shirt, as
wearing it inside your shirt can reduce the percentage
of falls being detected.
ƼPlease handle your Fall Detection pendant with care
when putting it on or taking it o, as the device may
interpret this movement as a fall and activate.

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If an actual fall has occurred,the Fall Detection
pendant takes 20 to 30 seconds to interpret the
movement and determines that a fall has occurred:
ƼThe Fall Detection pendant sounds a series of beeps and
the light ashes red for 20 seconds.
ƼThe medical alert system states,“fall detected, press
and hold button to cancel.”
ƼIf you do not cancel the fall detection alarm during the
rst 20 seconds after a fall was detected, the device
states, “fall detected, contacting emergency response
center” and then “please stand by for operator.”
ƼCommunicate with the operator that you are in need of
help and emergency response will be sent.
How the Fall Detection pendant works
Medical Alert Plus base
station
Fall Detection
pendant On-The-Go mobile device

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How to test your Fall Detection pendant
Please follow these simple steps.
Please have your complete medical alert
system near you at the time of testing. It
is important that you test your system at
least once a month.
OPTION 1
1. Firmly press the blue button on the Fall
Detection pendant one time.
ƼIf you have a mobile device, it will sound three (3) double
beeps and the red ring around the gray emergency button
lights up for several seconds,and then fades out.
ƼAn emergency operator will speak with you through the base
station or mobile device.
2. Tell the operator that this is not an emergency and
that you are testing the system.
ƼIf you do not respond or speak to the operator and explain that
you are testing your unit, emergency help will be dispatched.
Test your Fall Detection pendant
by pressing the help button
ƼThe medical alert system states, “call in progress.”
ƼAfter the fall detection alarm is received,the base
station states, “please stand by for operator.”
Note: The mobile device nor the base station will not
transmit an emergency call if one was activated
within the last two minutes.

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How to test your Fall Detection pendant
Please follow these simple steps.
Please have your complete medical alert
system near you at the time of testing. It
is important that you test your system at
least once a month.
OPTION 2
1. Drop the Fall Detection pendant from a
height of approximately18 inches.The
pendant takes 20 to 30 seconds to interpret
the movement and determine if an actual
fall has occurred.
ƼIf you have a mobile device, it will sound three (3) double beeps
and the red ring around the gray emergency button lights up for
several seconds, and then fades out.
2. Do not pick up the Fall Detection pendant before the
test is completed,as it may interpret this as normal
movement and cancel the test call.
Drop testing your Fall
Detection pendant
ƼThe Fall Detection pendant sounds a series of beeps and
the light ashes red for 20 seconds.
ƼThe base station states,“fall detected, press and hold
button to cancel."
ƼAfter 20 seconds, from when a fall was detected,the device states,
“fall detected, contacting emergency response center” and then
“please stand by for operator.”
ƼAn emergency operator will speak with you through the base
station or mobile device.
3. Tell the operator that this is not an emergency and
that you are testing the system.
ƼIf you do not respond or speak to the operator and explain that
you are testing your unit, emergency help will be dispatched.

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ƼPress and hold the blue emergency help
button on the Fall Detection pendant for ve
seconds until it ashes green once and you
hear a series of beeps.
ƼFor Medical Alert Plus users: You can also
cancel the fall detection alarm by pressing
the blue RESET button on the base station.
ƼFor On-the-Go users: You cannot cancel the
fall detection alarm with the mobile device.
You must press the blue button on the Fall
Detection pendant to cancel the alarm.
ƼIf you cancel the fall detection alarm, your
base station states,“alarm cancelled.”
To cancel a false alarm
ƼWait for the emergency operator to speak
to you through the Medical Alert device.
ƼTell the operator that this is not an
emergency and that you do not need help.
If the help button was pressed on the Fall
Detection pendant, you cannot manually
cancel the alarm...
To cancel the Fall Detection alarm during the
rst 20 seconds after a fall was detected:
For no alarm to be sent to the emergency response center.

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Fall Detection pendant light indicator
Color Pattern Meaning
None O No alarm detected
Red Flashes once Button has been pressed
Red Flashes repeatedly Fall is detected
Green Flashes once Alarm has been cancelled
Amber One ash every two minutes Pendant battery is low
The multicolor indicator at the top of the Fall Detection
pendant ashes in dierent colors to advise you of various
conditions.The following table describes the colors that the
indicator may ash and what it means.
Multicolor indicator

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Helpful tips to minimize activation while sleeping
Tip 1
To prevent your Fall Detection pendant from
accidentally activating while you sleep, please shorten
the length of your lanyard so that the pendant rests
at chest level.
Tip 2
Keep the base station or mobile device in or close
to your bedroom. If the Fall Detection pendant
accidentally activates while you are sleeping,you will
be able to hear the operator over the base station or
mobile device and can advise the operator that it was
a false alarm and that you do not need emergency
assistance.If the Fall Detection pendant alerts the
call center and we are not able to contact you over
your base station, mobile device or primary home
phone, help will be dispatched.
Tip 3
If your Fall Detection pendant activates frequently
when you are sleeping,you may want to wear a
regular neck pendant or wrist button while in bed.
Remember to put your Fall Detection pendant back on
when you get up from bed.

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Important safety information
Warning: Strangulation and choking hazard.The Fall Detection pendant lanyard has been designed to break away when
tugged. However, you can still suer serious personal injury or death if the cord becomes entangled or stuck on objects.
• Test your system once a month.
• The Fall Detection pendant does not detect100% of falls.If you are able,please press any emergency help button
when you need assistance.
• The Fall Detection pendant will work up to approximately 600 feet from the Medical Alert Plus system,if there are
no obstructions (line of sight).
• The Fall Detection pendant will work up to approximately 100 feet from the On-The-Go mobile device, depending
on the size and construction of your home and whether you are inside or outside.
• Wear your Fall Detection pendant at all times.
• Place the Fall Detection pendant around your neck and adjust the lanyard so that it rests at chest level with the
emergency help (blue) button facing away from your body so that it is easier to press.
• Wear your Fall Detection pendant outside your shirt, as wearing it inside your shirt can reduce the percentage of
falls being detected.
• The Fall Detection pendant itself is not capable of two-way communication.
• The mobile device nor the base station will not transmit an emergency call if one was activated within the last
two minutes.

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Frequently asked questions
What happens if I fall?
If you are able to,you should always press the
emergency help (blue) button if you need help. If you
are unable to press the button and a fall is detected
by the Fall Detection pendant,it waits for 20 to 30
seconds to check for normal movement before sending
the emergency fall message. It then waits 20 additional
seconds for manual cancellation.After this time,if no
motion has occurred and the alarm is not cancelled
manually, the alert is sent to the emergency response
center just as it would for an emergency help button
press.
How can I cancel a Fall Detection Alarm?
Alarms can be manually cancelled by pressing and
holding the emergency help (blue) button on the Fall
Detection pendant for at least 5 seconds during the time
that the red light is ashing. You will hear a series of
beeps and the light will ash green once.
You can also cancel by pressing the blue RESET
button on the base station, if you have the Medical
Alert Plus system. If the alarm is not cancelled,the
emergency operator will contact you through the
base station or mobile device.If the operator cannot
hear you or you do not respond,emergency help will
be dispatched.
How do I manually call for help?
Press the emergency help (blue) button on the Fall
Detection pendant.An alarm will be sent to the
monitoring center through the base station or mobile
device. Once you communicate with an operator, if
you are able to speak, please provide your status. If
you fall and are not able to push your button,your
fall will be automatically detected and an alarm will
be sent to the emergency response center through
the base station or mobile device.

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Frequently asked questions
Is the Fall Detection pendant waterproof?
Yes, it can be worn in the shower. However, it is not
recommended to submerge any pendant for extended
periods of time.
Is the lanyard adjustable?
Yes, the lanyard is adjustable.Tighten the lanyard by
grasping the two black ttings and pulling. Loosen by
grasping just below the tting and on the connector for
the lanyard and giving a slight pull.
If I fall and stand up, will the Fall
Detection pendant still call for help?
If the Fall Detection pendant detects regular movement
it may cancel the alarm on its own.
What do I do if I accidentally set o
the Fall Detection alarm?
If you accidentally set o the alarm, you can press
and hold the emergency help (blue) button for
ve seconds or until it ashes green to cancel the
alarm.You can also press the blue RESET button on
the base station.If you are not able to do this just
let the alarm go through and simply inform the
emergency operator that this is a “false alarm.” The
operator will disconnect and no further action will
be taken.
Is the lanyard breakaway?
Yes, with a tug the lanyard will break away.

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Frequently asked questions
Can I replace the Fall Detection pendant
cord?
Yes, it will work with just about any chain or cord, so feel
free to use any one of your personal chains or necklaces.
However the risk of choking may increase if you do not
use the provided lanyard.
Can I speak into my Fall Detection
pendant?
No,you can only communicate with the monitoring
center through the base station or mobile device.
The Fall Detection pendant does not have two-way
communication.

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Compliance statements
FCC statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful
interference in a residential installation.This equipment generates,uses, and can radiate radio frequency
energy and,if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.If this equipment does cause harmful interference to radio or television reception,which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

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Compliance statements
FCC caution
Any changes or modications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.This device complies with Part15 of the FCC Rules.Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,including interference that may cause undesired operation.

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Technical requirements
Fall Detection pendant
Dimensions: 1.4” x 2.0” x 0.8” (35 mm x 53 mm x 20 mm), W x L x H
Weight: 1 oz (28 g)
Battery power: 3.6 VDC,1200 mAh
Battery life: Up to 18 months
Signal frequency: 433 MHz
Operating temp: 14°F to 122°F (–10°C to +50°C)
Environmental: Waterproof—can be worn in the shower
Range: • Fall Detection pendant to Medical Alert Plus system:
Up to 600 feet line of sight (unobstructed)
• Fall Detection pendant to On-The-Go mobile device:
Up to100 feet, depending on the size and construction
of the home and whether you are inside or outside

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©2021 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. Unau-
thorized use is strictly prohibited. Third-party marks are the property of their respective owners. License information available atwww.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443,
PPO120288; FL EF0001121; LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the State of North Carolina, 7535P2, 7561P2, 7562P10, 7563P7,
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