Adt Fall detection pendant User manual

ADT MEDICAL ALERT

Fall Detection

Pendant

User guide

Thank you for choosing the

ADT Fall Detection pendant

We welcome you to the ADT family.

If you have any questions please call

our support team.They are available

24/7/365.

The Fall Detection pendant*enables

you to send an alarm to the

emergency response center when you

need it by pressing the blue emergency

help button. It also provides extra

protection by automatically sending

an alarm if you fall and are unable to

push your button.

For assistance call

(800)568-1216 and select option 1

*Fall Detection pendant does not detect 100% of falls.

Complete user guide

This user guide includes information covering:

The Fall Detection pendant

Note: The Fall Detection pendant is compatible with both the

Medical Alert Plus and On-The-Go emergency response systems.

Fall Detection pendant features

Technical support

use only

Multicolor

indicator

Emergency help

(blue) button

How to wear your Fall Detection pendant

Putting on the Fall Detection pendant

ƼPlace the Fall Detection pendant around your neck and

adjust the lanyard so that it rests at chest level.Make

sure the pendant is facing away from your body so that

it is easier for you to press.

ƼWear the Fall Detection pendant outside your shirt, as

wearing it inside your shirt can reduce the percentage

of falls being detected.

ƼPlease handle your Fall Detection pendant with care

when putting it on or taking it o, as the device may

interpret this movement as a fall and activate.

If an actual fall has occurred,the Fall Detection

pendant takes 20 to 30 seconds to interpret the

movement and determines that a fall has occurred:

ƼThe Fall Detection pendant sounds a series of beeps and

the light ashes red for 20 seconds.

ƼThe medical alert system states,“fall detected, press

and hold button to cancel.”

ƼIf you do not cancel the fall detection alarm during the

rst 20 seconds after a fall was detected, the device

states, “fall detected, contacting emergency response

center” and then “please stand by for operator.”

ƼCommunicate with the operator that you are in need of

help and emergency response will be sent.

How the Fall Detection pendant works

Medical Alert Plus base

station

Fall Detection

pendant On-The-Go mobile device

How to test your Fall Detection pendant

Please follow these simple steps.

Please have your complete medical alert

system near you at the time of testing. It

is important that you test your system at

least once a month.

OPTION 1

1. Firmly press the blue button on the Fall

Detection pendant one time.

ƼIf you have a mobile device, it will sound three (3) double

beeps and the red ring around the gray emergency button

lights up for several seconds,and then fades out.

ƼAn emergency operator will speak with you through the base

station or mobile device.

2. Tell the operator that this is not an emergency and

that you are testing the system.

ƼIf you do not respond or speak to the operator and explain that

you are testing your unit, emergency help will be dispatched.

Test your Fall Detection pendant

by pressing the help button

ƼThe medical alert system states, “call in progress.”

ƼAfter the fall detection alarm is received,the base

station states, “please stand by for operator.”

Note: The mobile device nor the base station will not

transmit an emergency call if one was activated

within the last two minutes.

How to test your Fall Detection pendant

Please follow these simple steps.

Please have your complete medical alert

system near you at the time of testing. It

is important that you test your system at

least once a month.

OPTION 2

1. Drop the Fall Detection pendant from a

height of approximately18 inches.The

pendant takes 20 to 30 seconds to interpret

the movement and determine if an actual

fall has occurred.

ƼIf you have a mobile device, it will sound three (3) double beeps

and the red ring around the gray emergency button lights up for

several seconds, and then fades out.

2. Do not pick up the Fall Detection pendant before the

test is completed,as it may interpret this as normal

movement and cancel the test call.

Drop testing your Fall

Detection pendant

ƼThe Fall Detection pendant sounds a series of beeps and

the light ashes red for 20 seconds.

ƼThe base station states,“fall detected, press and hold

button to cancel."

ƼAfter 20 seconds, from when a fall was detected,the device states,

“fall detected, contacting emergency response center” and then

“please stand by for operator.”

ƼAn emergency operator will speak with you through the base

station or mobile device.

3. Tell the operator that this is not an emergency and

that you are testing the system.

ƼIf you do not respond or speak to the operator and explain that

you are testing your unit, emergency help will be dispatched.

ƼPress and hold the blue emergency help

button on the Fall Detection pendant for ve

seconds until it ashes green once and you

hear a series of beeps.

ƼFor Medical Alert Plus users: You can also

cancel the fall detection alarm by pressing

the blue RESET button on the base station.

ƼFor On-the-Go users: You cannot cancel the

fall detection alarm with the mobile device.

You must press the blue button on the Fall

Detection pendant to cancel the alarm.

ƼIf you cancel the fall detection alarm, your

base station states,“alarm cancelled.”

To cancel a false alarm

ƼWait for the emergency operator to speak

to you through the Medical Alert device.

ƼTell the operator that this is not an

emergency and that you do not need help.

If the help button was pressed on the Fall

Detection pendant, you cannot manually

cancel the alarm...

To cancel the Fall Detection alarm during the

rst 20 seconds after a fall was detected:

For no alarm to be sent to the emergency response center.

Fall Detection pendant light indicator

Color Pattern Meaning

None O No alarm detected

Red Flashes once Button has been pressed

Red Flashes repeatedly Fall is detected

Green Flashes once Alarm has been cancelled

Amber One ash every two minutes Pendant battery is low

The multicolor indicator at the top of the Fall Detection

pendant ashes in dierent colors to advise you of various

conditions.The following table describes the colors that the

indicator may ash and what it means.

Multicolor indicator

Helpful tips to minimize activation while sleeping

Tip 1

To prevent your Fall Detection pendant from

accidentally activating while you sleep, please shorten

the length of your lanyard so that the pendant rests

at chest level.

Tip 2

Keep the base station or mobile device in or close

to your bedroom. If the Fall Detection pendant

accidentally activates while you are sleeping,you will

be able to hear the operator over the base station or

mobile device and can advise the operator that it was

a false alarm and that you do not need emergency

assistance.If the Fall Detection pendant alerts the

call center and we are not able to contact you over

your base station, mobile device or primary home

phone, help will be dispatched.

Tip 3

If your Fall Detection pendant activates frequently

when you are sleeping,you may want to wear a

regular neck pendant or wrist button while in bed.

Remember to put your Fall Detection pendant back on

when you get up from bed.

Important safety information

Warning: Strangulation and choking hazard.The Fall Detection pendant lanyard has been designed to break away when

tugged. However, you can still suer serious personal injury or death if the cord becomes entangled or stuck on objects.

• Test your system once a month.

• The Fall Detection pendant does not detect100% of falls.If you are able,please press any emergency help button

when you need assistance.

• The Fall Detection pendant will work up to approximately 600 feet from the Medical Alert Plus system,if there are

no obstructions (line of sight).

• The Fall Detection pendant will work up to approximately 100 feet from the On-The-Go mobile device, depending

on the size and construction of your home and whether you are inside or outside.

• Wear your Fall Detection pendant at all times.

• Place the Fall Detection pendant around your neck and adjust the lanyard so that it rests at chest level with the

emergency help (blue) button facing away from your body so that it is easier to press.

• Wear your Fall Detection pendant outside your shirt, as wearing it inside your shirt can reduce the percentage of

falls being detected.

• The Fall Detection pendant itself is not capable of two-way communication.

• The mobile device nor the base station will not transmit an emergency call if one was activated within the last

two minutes.

Frequently asked questions

What happens if I fall?

If you are able to,you should always press the

emergency help (blue) button if you need help. If you

are unable to press the button and a fall is detected

by the Fall Detection pendant,it waits for 20 to 30

seconds to check for normal movement before sending

the emergency fall message. It then waits 20 additional

seconds for manual cancellation.After this time,if no

motion has occurred and the alarm is not cancelled

manually, the alert is sent to the emergency response

center just as it would for an emergency help button

press.

How can I cancel a Fall Detection Alarm?

Alarms can be manually cancelled by pressing and

holding the emergency help (blue) button on the Fall

Detection pendant for at least 5 seconds during the time

that the red light is ashing. You will hear a series of

beeps and the light will ash green once.

You can also cancel by pressing the blue RESET

button on the base station, if you have the Medical

Alert Plus system. If the alarm is not cancelled,the

emergency operator will contact you through the

base station or mobile device.If the operator cannot

hear you or you do not respond,emergency help will

be dispatched.

How do I manually call for help?

Press the emergency help (blue) button on the Fall

Detection pendant.An alarm will be sent to the

monitoring center through the base station or mobile

device. Once you communicate with an operator, if

you are able to speak, please provide your status. If

you fall and are not able to push your button,your

fall will be automatically detected and an alarm will

be sent to the emergency response center through

the base station or mobile device.

Frequently asked questions

Is the Fall Detection pendant waterproof?

Yes, it can be worn in the shower. However, it is not

recommended to submerge any pendant for extended

periods of time.

Is the lanyard adjustable?

Yes, the lanyard is adjustable.Tighten the lanyard by

grasping the two black ttings and pulling. Loosen by

grasping just below the tting and on the connector for

the lanyard and giving a slight pull.

If I fall and stand up, will the Fall

Detection pendant still call for help?

If the Fall Detection pendant detects regular movement

it may cancel the alarm on its own.

What do I do if I accidentally set o

the Fall Detection alarm?

If you accidentally set o the alarm, you can press

and hold the emergency help (blue) button for

ve seconds or until it ashes green to cancel the

alarm.You can also press the blue RESET button on

the base station.If you are not able to do this just

let the alarm go through and simply inform the

emergency operator that this is a “false alarm.” The

operator will disconnect and no further action will

be taken.

Is the lanyard breakaway?

Yes, with a tug the lanyard will break away.

Frequently asked questions

Can I replace the Fall Detection pendant

cord?

Yes, it will work with just about any chain or cord, so feel

free to use any one of your personal chains or necklaces.

However the risk of choking may increase if you do not

use the provided lanyard.

Can I speak into my Fall Detection

pendant?

No,you can only communicate with the monitoring

center through the base station or mobile device.

The Fall Detection pendant does not have two-way

communication.

Compliance statements

FCC statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful

interference in a residential installation.This equipment generates,uses, and can radiate radio frequency

energy and,if not installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not occur in a particular

installation.If this equipment does cause harmful interference to radio or television reception,which can be

determined by turning the equipment o and on, the user is encouraged to try to correct the interference by

one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Compliance statements

FCC caution

Any changes or modications not expressly approved by the party responsible for compliance could void the

user’s authority to operate this equipment.This device complies with Part15 of the FCC Rules.Operation is

subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received,including interference that may cause undesired operation.

Technical requirements

Fall Detection pendant

Dimensions: 1.4” x 2.0” x 0.8” (35 mm x 53 mm x 20 mm), W x L x H

Weight: 1 oz (28 g)

Battery power: 3.6 VDC,1200 mAh

Battery life: Up to 18 months

Signal frequency: 433 MHz

Operating temp: 14°F to 122°F (–10°C to +50°C)

Environmental: Waterproof—can be worn in the shower

Range: • Fall Detection pendant to Medical Alert Plus system:

Up to 600 feet line of sight (unobstructed)

• Fall Detection pendant to On-The-Go mobile device:

Up to100 feet, depending on the size and construction

of the home and whether you are inside or outside

This page is intended to be blank.

thorized use is strictly prohibited. Third-party marks are the property of their respective owners. License information available atwww.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443,

PPO120288; FL EF0001121; LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the State of North Carolina, 7535P2, 7561P2, 7562P10, 7563P7,