Advanced Bionics HARMONY Operating instructions

Troubleshooting the Harmony
What do you need in a kit to troubleshoot the
Harmony?
Spare headpiece and cable
Spare PowerCel
Access to meaning of LED displays (see next page).
Contact n mbers
It might also be sef l to have a Dri-Aid kit in case the
processor gets wet.
A PowerCel charger will give yo information as to whether the
PowerCel is charging correctly.
If there is a problem with the PowerCel charger try this link
pages 49 and 50
http://www.bionicear.com/ serfiles/File/Harmony_Processor_Us
er_G ide_Rev_C.pdf
Listening earphones?
Advanced Bionics say that the LED will tell yo anything yo
need to know. If the LED indicates no problem and the ser is
still complaining of problems, it is better to replace the
processor.
What if the processor gets wet?
Remove the PowerCel (battery) from the Harmony. Shake o t any
excess water. Place the Harmony and headpiece in the Dri-Aid Kit
overnight. If no kit is available, leave to dry at room temperat re.
Do not attempt to speed p the drying process by sing a hairdryer
or other eq ipment as this can ca se f rther damage.
If yo have no s ccess, contact the implant centre.
What do the lights on the LED display mean?

As soon as yo have connected the battery the LED will flash as
follows:
Information on the batteries
3 or 4 q ick orange
blinks
Battery f lly charged
2 q ick orange blinks Battery is s fficiently
charged.
1 q ick orange blink. Battery is nearly
depleted.
No light Check the battery
connection and change
the battery if req ired
When the headpiece is on the child’s head, the green light (LED)
sho ld flicker in response to lo d so nds, indicating the processor is
f nctioning correctly. If it does not, refer to the table below.
Information on the microphone
Flickers green in
response to lo d
so nds.
Microphone is picking
p good so nd.
Steady green light Empty program slot,
change to another
program
No Light Check the battery is
charged.
Was the LED
programmed by the
a diologist?
Change the T-Mic

Information on lock (connection between the processor and
implant
Red blinking light
(once/sec)
Ens re headpiece
retention is good. If
still flashing change
headpiece and cable.
Flickers red
contin o sly.
Ens re child is wearing
their own processor not
that of another child or
the other ear.
Steady red light Error condition, f lly
remove and reinsert
battery.
What else could you try?
•Check the connections, incl ding PowerCel, earhook and
cables.
•Check for visible damage to components.
•Check the vol me dial.
•Is the headpiece positioned over the implant site?
•Is the PowerCel charged and inserted properly? Try another
PowerCel.
•Are yo sing the appropriate program? Try another program.
•Check the Microphone/System stat s sing the LED.
•Replace the Cable/Headpiece.
•Clean the battery contacts on both yo r PowerCel and Harmony
Processor.

•Remove any materials (hat, headband, scarf, etc.) that may be
covering the microphone.
•Yo co ld try sing an a xiliary microphone or the Direct
Connect earhook interfaced with an a dio device (eg.CD/MP3
player) to check performance. However yo will need to se
a program that is designated to accept an external a dio
so rce. If there is no problem when sing this alternative,
place yo r processor in the carrying case/Dri-Aid overnight. If
no so nd is present the next day, contact yo r a diologist.
•Contact yo r a diologist for f rther tro bleshooting if necessary
For f rther information on tro bleshooting refer to the Advanced
Bionics American website www.bionicear.com
Click on the link below and look at pages 46 -50 for information on
tro bleshooting the Harmony:
http://www.bionicear.com/ serfiles/File/Harmony_Processor_User_G
ide_Rev_C.pdf