AGFEO Profi AS 40 User manual

Manual
Profi-Line: AS 40, 40P, 4000, 100 IT
ISDN PBX-System

Safety Notes
The telephone system is intended for connection to an ISDN basic rate access (DSS 1). You
may also connect any type of analogue telephone to the system which has been appro ed
for connection to the Public Switched Telephone Network (PSTN). You may also connect all
DSS 1 ISDN terminals to an internal S0 bus that has been appro ed for direct connection to
the ISDN network.
Doorphones must conform to the specification of the respecti e interface. Any other use of
the system is not permitted and therefore illegal
The telephone system has a general connection permit (Germany: AAE).
The telephone system conforms to the prescribed conformity and safety regulations.
A out this User Manual
The instruction is alid for the default setting of the system. If the system should be
modified due to software made a ailable through the manufacturer then it may be possible
that sections of the instruction manual become in alid. All listed ISDN features will be
supported by the system. Howe er, some features may not be a ailable through the
Network Operator.
- Installation and Maintenance of the System only by trained personnel.
- Important! To pre ent personal injury and damage to equipment please ensure that the
system is properly earthed and that the appropriate cable is connected in the mains plug.
- The System must be installed horizontal so that the connection panel is on the right hand
side.
- Do not connect or disconnect any PSTN lines during a thunderstorm.
- Install lines and extensions in such a way that no one walks or trips o er them.
- Disconnect the System from the mains supply before opening the connection panel.
Before connection of lines and extensions please ensure that the system is unplugged
from the mains supply. DANGER!
- Pre enti e measure! Before carrying out any installation work, please touch briefly the
PC/Printer socket of the telephone system. This will discharge any possible electrostatic
charges, thus protecting the telephone system’s electrostatically sensiti e components.
- Do not allow liquids to enter the system as short-curcuits may occur.
- No liability will be accepted for consequential damages such as an unintentional
continued connection of a line.
- The telephone system will not operate in case of power failure and you will not be able to
make any type of call.

E - 3
Introduction
Ta le of contents
Introduction
Safety Notes .......................................................................................................................... E - 2
About this User Manual......................................................................................................... E - 2
Table of contents ................................................................................................................... E - 3
CTI - computer telephony integration .................................................................................... E - 7
System telephones ................................................................................................................ E - 8
System Telephones
System Telephone ST 20/ ST 25 ............................................................................................. 1 - 3
System Telephone ST 30 ........................................................................................................ 1 - 4
Setting up and cleaning the system telephones .................................................................... 1 - 5
Cleaning ................................................................................................................................ 1 - 5
DECT 30 System Cordless Phone.......................................................................................... 1 - 6
O er iew of freely programmable Function Buttons ............................................................1 - 14
Making a Call ........................................................................................................................1 - 21
Call Waiting / Callback when free .........................................................................................1 - 29
Call Pick Up ..........................................................................................................................1 - 32
Call Log ................................................................................................................................ 1 - 33
Call Log on/off ......................................................................................................................1 - 33
Switching between Day and Night Ser ice ...........................................................................1 - 36
Announcement (Paging) .......................................................................................................1 - 41
Voice Message ......................................................................................................................1 - 43
Remote Dial Functions.........................................................................................................1 - 47
Malicious Call Identification (MCID) ......................................................................................1 - 48
Conference ..........................................................................................................................1 - 49
Least Cost Routing (LCR) .....................................................................................................1 - 52
Switching Least Cost Routing on/off....................................................................................1 - 52
Switching Relays ..................................................................................................................1 - 58
Timer functions ...................................................................................................................1 - 74
World Clock ..........................................................................................................................1 - 90
Analogue and ISDN Telephones
External Line Access ............................................................................................................. 2 - 3
Call waiting / Call Back when free ........................................................................................2 - 10
Call Waiting ..........................................................................................................................2 - 12
Do Not Disturb .....................................................................................................................2 - 13
Switching between Day and Night Se ice .............................................................................2 - 14
Announcement .................................................................................................................... 2 - 16
Least Cost Routing (LCR) .....................................................................................................2 - 24
Switching Relays ..................................................................................................................2 - 27
Display Call Charges on an analogue phone ........................................................................2 - 46
CLIP - display caller’s phone number .................................................................................2 - 47
Groups..................................................................................................................................2 - 48
Callthrough ..........................................................................................................................2 - 49

E - 4
Introduction
Ta le of Contents
Programming
Programming from the system telephone or a/b telephone .................................................. 3 -4
Maintenance/ Testing ........................................................................................................... 3 -12
Downloading new software .................................................................................................. 3 -17
Ad anced Users Programming ............................................................................................ 3 -19
Programming tree ............................................................................................................... 3 -20
Communication via PC
Software O er iew ............................................................................................................. PC - 2
System Requirements ....................................................................................................... PC - 2
Appendix
Glossary ................................................................................................................................ A - 2
Appendix .............................................................................................................................. A - 12
Tones ................................................................................................................................... A - 13
Index
Index ...................................................................................................................................... S - 2
Declaration of Conformity ..................................................................................................... S - 6

E - 5
Introduction
Important notes on using analogue
equipment
Only analogue Apparatus which are appro ed to be connected to the Public Switched Tele-
phone Network (PSTN) may be connected to the analogue side of the system.
This includes all 2 wire telephones, answering -, fax machines, and modems.
The system supports both dialling method Loop Disconnect (LD) or Dual Tone Multi
Frequency (DTMF). DTMF is a faster dialling method. The system will dedect the dialling
method automatically.
From an analogue phone, you can call any extension free of charge by dialling the
internal phone number. You can call an external number after seizing an outside line.(B
channel) Do do this dial 9 (0) to get an outside line and then dial the telephone number
required.
If you set “spontaneous exchange line seizure with internal ” for your telephone extension
then you must press the hash button before the internal phone number. Note in this mode
you cannot call an extension if your phone is an older LD or rotary type dial phone.
To carry out system functions, your phone must ha e a STAR Button (*). The sequence to
enter will be * followed by the function number. If your phone is an older type LD phone
then you can dial 99 instead of * .
To make an enquiry call you phone must ha e an R Button (Recall Button). The signalling
for this must be set to Timed Break Recall (TBR). On older rotary dial phones you do not
need to press the R Button when making an enquiry call. System functions such as last
number redial, abbre iated dialling etc, can be carried out from any LD phone. Details of
such operations are gi en in this manual and in the short reference guide under
Analogue and ISDN Terminals.
You can also use the functions of a standard analogue telephone (e.g. redial, abbre iated
dialling) in conjunction with your telephone system. Please refer to the operating
instructions for the telephone concerned for details of these functions.
Details of how to operate the functions of your telephone system that you are able to use
from a standard analog telephone set to DTMF are gi en in this instruction manual and in
the „short-form operating instructions for analogue and ISDN terminals“.
Each programming entry will be acknowledged by a confirmation tone. If this tone is not
recei ed or if an error tone is returned then you must repeat this entry.
The telephone system is forwarding counting pulses to analogue terminals to display
connection charges (charge pulses).
For data transfer ia the analogue ports, the telephone system supports the V.90 standard
(up to 56600 bps, a reduction in speed is possible due to transmission path and cables
used, down to 33600 bps V.34+).When operating a modem, it is imperati e to configure the
modem to blind dialling because most modems do not detect the dial tone of a telephone
system.On modems that operate with the Hayes command set, blind dialling is set by
means of the X0..X4 parameters.

E - 6
Introduction
Important notes on using ISDN terminals
You may connect up to eight ISDN terminals to one SO Bus of the telephone system.
ISDN terminals:
-AGFEO Digital System Telephones
-ISDN Telephones
-ISDN Cards
-ISDN Fax Machines
Depending on current consumption, you may connect at least four ISDN terminals that do
not ha e a power supply of their own.
Example:4 ISDN telephones or 2 digital system telephones plus 2 ISDN telephones.
All ISDN terminals must be appro ed ISDN terminals (DSS 1).
The internal S0 access is like a point-to-multipoint connection any a ailable extension
number from the system may be assigned to it. The 2 digit extension number will be treated
like a multiple subscriber number (MSN). You can enter one or se eral of these MSN’s in
your ISDN terminal. If you should use this method, then please refer to the ISDN
terminal’s operationg instruction. The multiple subscriber number is the ISDN -terminal
’s internal and Direct Dial Inward (DDI) number.
From an ISDN terminal, you call any internal extension free of charge by dialling the
corresponding internal phone number. You can make external calls after seizure of an
outside line by dialling 9 (0). If the port is set to ‚spontaneous exchange line seizure with
internal‘ then you must press the R button before dialling an internal number. If your Ter-
minal has no R button or does not support this function then it will not be possible to make
internal calls. ISDN telephones must use the same functions as analogue phones. For
example you must press the star button before a function code is dialled. For ISDN phones
that do not ha e a star button, you dial 99 instead.
To make an enquiry call you must ha e an R button on your ISDN telephone.
When programming the system, please ensure that the system confirmation tone is
returned to you. If the confirmation tone is not returned or you recei e an error tone, then
you must re-enter the last entry.
The following can be displayed on your ISDN telephone:
-Caller ’s phone number (internal and -external)
-Connection charges
-Date and time after the first internal -connection
You can only make restricted use of the menu promt functions.

E - 7
Introduction
CTI - computer telephony integration
!
TK-Suite Contact
With this Telephone System we included the Software Pack TK-Suite, this contains the CTI
application TK-Suite Contact .With this it will be possible to dial telephone numbers direct
from your PC, see calls on your monitor and return calls direct from the missed call list.
The capability can be looked up ia the online help by pressing F1 on your PC at any time.
TAPI
Contrary to TK-Phone, the TAPI (Telephony Applications Programming Interface) is not an
independent CTI application, but an interface between a TAPI-compatible Windows
application and the telephone system. If the program or applications supports this then it
will be possible to control the entire telephone system. The range of control is depending on
the application you are running. Howe er, in most cases you will be able to set up outgoing
calls and display the arri al of incomming calls.
TAPI is an interface of the Microsoft
operating system at the application end of
Microsoft ’s telephone interface.
A Telephony Ser ice Pro ider (TSP) from the
manufacturer of the ISDN hardware -in this
case AGFEO –is needed to link this to the
phone system. The TSP is a dri er that must
be installed on your PC to run the TAPI
functions and to control the necessary
exchange of data between the PC and
telephone system.
Due to the constant increase of functions of these applications that support TAPI the TSP is
always updated. To ensure that the latest ersion is a ailable to you we pro ide this TSP
totally free of charge on our Internet home page http://www.agfeo.de . The self-extracting
file contains all the information needed for the installation of this program. Should you ha e
no internet access, then please contact your Dealer.
Notes
CTI -computer telephony integration ia TK-Phone or TAPI is only possible with analogue-
or AGFEO System Phones.
TAPI application
Part of the
Microsoft
operating system
AGFEO TSP
PC
AGFEO ISDN telecommunications system
e.g. database e.g. phonebook
CD-rom
e.g. TAPI
telephony
program
TAPI
Microsoft telephony interface
TSPI
Telephony service provider for AGFEO telecommunications systems
ISDN card with CAPI driver
Internal ISDN bus
TAPI TAPI
CAPI
TAPI-compatible system software

E - 8
Introduction
Pictograms and Buttons
S
R
Recall Button
Number Button for
entering digits, e.g. „9“
Conduct a call
Replace recei er
Conference
Room monitor
T
ª
K
®
r
9
All operations and functions ot the telephone system is explained in clear and easy to follow
pictorgrams.
Pictograms
A
h
Z
Q
Ringer
(tone ringing)
Pick up recei er
Dial Phone or Code
Number
Acknowledgement tone
Buttons
Star Button for
functions
Hash Button to dial
extension when
automatic line seizure
is acti e
You may also use System Phones this will aid the ease of operation of your AGFEO ISDN Te-
lephone System.
There are three different models a ailable
-System Telephone ST 20
-Digital ISDN System Telephone ST 25
-Digital ISDN System Telephone ST 30
The ST 20 System Phone must be connected to a arioport or System Telephone port.
The digital ISDN System Telephones ST 25 and ST 30 can be connected to any internal SO
bus of the AGFEO Telephone System.
Up to two ST 25 or ST 30 can be connected to an internal SO Bus.
Please use the seperate user manual on how to operate the AGFEO ST 30 Digital System
Phone.
System telephones

E - 9
Introduction

1 - 2
System Telephones
ST 20/25 DECT 30ST 30

1 - 3
System Telephones
ST 20/25 DECT 30ST 30
Function Buttons
Loudspeaker
Microphone Green LED
Display
Red LED
Numeric Keypad
# and * Buttons
Set Button for initiation and ending of
program functions
esc Button - for clearing a connection
or for cancelling programming mode
next Button - for scrolling further in
the display in the e ent of different
functions
enter Button - for confirming inputs
clear Button - for clearing a display or
data
shift Button - to use the second le el of
function keys and to switch the
phonebook register mode (numeric /
alphabetical).
Change between small and capital
letters.
Telephone Directory Button: To list
stored numbers
Recall Button - to make an enquiry or
brokers call
LNR Button - Last Number Redial
Handsfree Button - To acti ate
Loudspeaker
10 Function Buttons - These Buttons
ha e default functions assigned to
them which can be changed ia
programming
Red LED - Flashes on appointment call
or missed call. Lights up when DND (do
not Disturb) is set
Green LED - Flashes when hands free
mode is on, lights up by operating a
headset.
1...0
*...#
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:
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System Telephone ST 20/ ST 25

1 - 4
System Telephones
ST 20/25 DECT 30ST 30
x-------------
11
DO 13.Juni 2002 14:33
ABC
123
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
XYZ
0
OK
Clear Stop
AGFEO
System Telephone ST 30
Numeric Keypad
* and # Buttons
Shift Button - To acces second le el
of function buttons to alternate
between different modes of Phone
Book retrie als and to change
between upper and lower case
letters.
Set Button - Start and end
programming
Handsfree Button - Acti ates the
Loudspeaker. Button lights up when
acti ated.
Arrow Buttons - To scroll through
the display where there is more
than one function.
Clear Button - Clear an entry
1 0
* #
Y
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10 Function
Buttons and
LEDs
Four-line
display
Loudspeaker
underneath
handset
Microphone
Label insert
OK Button - Confirm inputs
Stop Button - disconnect or cancel an
action
Phone Book Button - Retrie al of Te-
lephone Numbers.
LNR - Last Number Redial Button
Mail Button - Flashes on new entry in
call log or missed calls. Stays lit for
numbers already iewed. Clears when
number is called or deleted from list
by pressing clear button
10 function Buttons - User
programmable, two entries per But-
ton (First & Second Le el) LED
indication only for first le el.

1 - 5
System Telephones
ST 20/25 DECT 30ST 30
Setting up and cleaning the system
telephones
Cleaning
Insertion of la el strips for function
uttons
Place your nail between the insert and
telephone housing at the top. Then pull down
the clear insert so that it is bending outwards.
You now can remo e the label insert. Insert
the new label and replace clear co er. Insert
bottom end first, bend outwards and then
insert into top slot.
All labels can be printed direct from your PC
with the use of TK-Set. This will aid to gi e
your phone that professional look.
Please find a suitable location for your phone and a oid any areas where it may be likely
for water or chemical spillages to occur.
Plastic feet of the phone:
The phone as been produced for normal use.
The feet of the apparatus may alter when in contact with chemicals, such as furniture
polish or other cleaning agent and could lea e marks on surfaces. No liability will be
accepted if this should occur. It is therefore ad isable to place the telephone
on a non slip matt to protect furniture from marking.
The cleaning of your telephone is relati ely easy if you note the following points:
Please wipe the phone with a damp or anti static cloth.
DO NOT USE a dry cloth (as a static discharge could damage components in the phone)
Ensure when cleaning that no liquids will enter the housing as this could damage switches
and contacts.

1 - 6
System Telephones
ST 20/25 DECT 30ST 30
DECT 30 System Cordless Phone
AGFEO
ABC DEF
JKL
GHI MNO
PQRS TUV WXYZ
Volume
Loudspeaker
Info LED
brow se and LN R (Last
num berRedial)
Stop
programm ing
illuminated Display
brow se
Telephone Book
con firm
Calllog -Active features
NextLevel
Recall
cl ear
Pick up and replace receiver
Keypadlock
Headsetconnection Microphone
Ringeroff
Mute (notused)
Dial/Letters
userprogramm ableButtons
CLR
DECT 30
<>
OK
ALT
R
23
1
5
46
789
0

1 - 7
System Telephones
ST 20/25 DECT 30ST 30
1...0N LI JHAKDBA BGDialling keypad - for dialling a phone
number and entering data
Arrow keys - for scrolling in the
display
OK - to confirm input or selection
Alt - acti ation of functions. Switching
function buttons to second le el. To
use function buttons. To select phone
book.
Recall key - to make an enquiry call
and used for Brokers Call.
Handset - to answer and end a call.
Also used to clear function.
Phone book - DECT 30‘s own Phone
Book
ALT + Phone Book to access System
Phone Book
Messages – no function allocated
ALT Mail -to iew Call Log, access
TAM or acti ate System features
Redial - LNR (Last Number Redial)
ALT redial - to use System Redial
Function
Program Button – to program the
DECT 30‘s own function
ALT + Program – to program System
functions
To acti ate Keypad lock
No function allocated
To switch off Ringer – Call indication
can still be displayed and
Vibration Alert may also be still acti e.
Clear - to clear an entry.
A GPA PQA QQ MOQ EA CButton allocation of the DECT 30
System Phone

1 - 8
System Telephones
ST 20/25 DECT 30ST 30
System Telephones - settings
You can alter the following settings on your System Phone:
-Tone Ringer - Volume and Pitch
-On Hook / Handsfree Volume
-Display Contrast – to set optimum iewing angle
-Handsfree microphone – Automatic acti ation on Voice Alert
-Headset and Handset Volume (ST 25 and ST 30)
-Telephone Lock – Your Phone will be barred from making calls
-Display of call charges
-Status display (Extensions and Lines) and or Date & Time
-Language Settings (English /German)
-Set Call Log
-Set access to outside line -direct or with access digit
Setting of Date & Time is done by the ISDN Network (Not a ailable from UK Network
Pro iders)
Setting the Ringing volume
!21
z
!
Press SET 21 to alter the Ringing Volume
A ailable Values 1 - 7
Meanings:
1 - ery low
7 - ery high.
You hear a short ring in the olume selected.
Exit Programming.
Your phone will ring at the newly set alue.
Setting the Ringers Tone or Pitch
!22
z
!
Press SET 22 to alter the Pitch.
The current setting is displayed.
Enter the new Value
Meanings:
1 - ery slow
7 - ery fast.
You hear a sample ring.
Exit programming.
Your Phone will now ring with the selected tone.
!21
z
!
!22
z
!QHIJHIJHIJH QQHIJHHIJH Q

1 - 9
System Telephones
ST 20/25 DECT 30ST 30
Setting the Display Contrast
!231
z
!
Press SET 231 to alter the display
contrast.The current setting is displayed
Enter the new alue
2 - 7
The contrast changes immediately.
Exit programming.
Handsfree Microphone - Set to Auto
on
!244
!
Press SET 244 to acti ate automatically the
Handsfree
Microphone.The current
setting is displayed.
Press 1 to acti ate automatic
acti ation or 0 to switch off
Exit programming.
Setting the Speaker Volume
Press SET 251 to set the Speaker Volume
The current setting is displayed.
Enter the alue required 1 to 7
1 - ery low
7 - ery high.
Exit programming.
!251
z
!
Setting the Headset Volume
Press SET 252 to set the Headset Volume.
The current setting is displayed.
Enter the new setting from 1 to 5
1 - ery low
5 - ery high.
Exit programming.
!252
z
!
1 - 9
!231
z
!
!244
!
!251
z
!
!252
z
!

1 - 10
System Telephones
ST 20/25 DECT 30ST 30
Telephone Lock (PIN)
!27
?
z
!
Cost display
!28
z
!
Press Set 28 to switch the display of call charges
on or off.
The current setting is displayed.
Press 1 for on or
2 for off
If the current setting
is set to off then the Time will be displayed. If it is
set to on, the charges will be displayed for 5
seconds after each receipt of a charge pulse from
the exchange. At the end of a call the cost is
displayed for 20 seconds before the display
returns to show the date & time.
Please note that this ser ice may ha e to be
requested from your network pro ider as
indication of call charges during or at the end of a
call. (This ser ice is not a ailable from the UK
network pro iders)
Exit programming.
!27
?
z
!
!28
z
!AQ27ACz
HDAQ28IJHDE ery system telephone can be locked with a
PIN number (see ‘Telephone lock -emergency
/direct call ´).
No calls can be made except numbers which
ha e been stored in the * and # location and the
auto dial number. To pre ent locking or
unlocking
of the phone please use a PIN number.
To program PIN Number Press SET27
If necessary clear any existing code first
Enter new 4 digit PIN number
Exit programming

1 - 11
System Telephones
ST 20/25 DECT 30ST 30
Status Display & Date/ Time
!291
&
$
&
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!
!292
&
z
!
&
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$
To set the status display of the S0 ’s:
Select a free space in the display with
“next ”,confirm with “enter ”,select the
S0 whose status is to be displayed with
“next ”,confirm with Enter.
Set other S0 or exit programming with
set.
Setting the status display of the internal
number:
Select a free space in the display with
“next ”,enter the internal number whose
status is to be displayed.
Set other internal number or exit
programming with set.If you ha e not
entered an internal numbers you ha e an
undefined status display.
To clear a position,select this with “next”,
and clear with “Clr ”and confirm with
“Enter ”.
In the DECT 30 you can only clear
all status entries together.
Under normal circumstances you do not need to set the date and time as this is done
automatically from the ISDN network when a call is made. Winter and Summer times are
also set automatically. Howe er, this ser ice is not a ailable from the UK network pro iders
and therefore the system has to be user set.
To Set Date & Time
!291
&
$
&
$
!
!292
&
z
!
&
?
$AQ291IJHIJHDAQ292IJz
DACHSet Date & Time
You can set the Date and Time with the
following procedure:
Start Programming with: *705
Set Time with:
Set Date with:
End Programming with: *700
*7381 HHMM
*7382 DDMMYY

1 - 12
System Telephones
ST 20/25 DECT 30ST 30
Set Language
!20
&
!
Press SET 20 to change the language displayed.
Select language required by pressing next.
Exit programming.
Call Log
If an incoming call is not answered then the called number, date and time are recorded
in the Call Log. This is pro iding that the number is not withheld. Calls can be returned
by the touch of a button or remo ed from the Call Log. Unanswered extension calls, can if so
required add their extension number to the Log.
Programming:
The Call Log can be switched on or off and settings can be made if the number or also the
name, if in the Phone Book, is to be logged. Alternati ely it is also possible to create a Call Log
for callers which are stored in the Phone Book. In this case all none stored numbers are
ignored.
Press SET 2* to set the Call Log.The current
setting is displayed
Enter new setting
0 = switch off logging of external calls
1 = switch on logging (All Calls with name &
number
2 = Names only, which are stored in Systems
Phone Book
Exit programming
Call Log ON / OFF
!2*
&
$
z
!
!20
&
!
!2*
&
$
z
!AQ2NIJHIJHDAQ20JH