Matrix ETERNITY NE User manual

ETERNITY NE
Quick Start

ETERNITY NE
The Next Generation IP PBX for Small Businesses
Quick Start

Documentation Disclaimer
Matrix Comsec reserves the right to change the product design, specifications, components,
product information and operating instructions, without prior notice.
This is a general documentation for all models/configurations of the product. The product may not
support some of the features/facilities described in this document.
Matrix Comsec makes no warranties with respect to this documentation and disclaims any
implied warranties. While every reasonable effort has been made to ensure accuracy of content in
this document, Matrix Comsec assumes no responsibility for errors or omissions in this
document. No liability is assumed for damages, costs, expenses resulting from unauthorized
modifications or repairs to the product, and failure to use information or to comply with the
installation, operation and maintenance instructions contained in this document.
Copyright
All rights reserved. No part of this quick start may be copied or reproduced in any form or by any
means without the prior written consent of Matrix Comsec.
Version V2
Release date: April 17, 2018

Table of Contents i
Contents
Know Your ETERNITY NE ............................................................................. 1
Overview ........................................................................................................... 1
Ports and Connectors .................................................................................. 2
LED .............................................................................................................. 2
Installing ETERNITY NE ................................................................................. 3
Preparing for Installation ................................................................................... 3
Selecting the Site ......................................................................................... 3
Getting Started .................................................................................................. 4
Package Contents ....................................................................................... 4
Installing Optional Modules ............................................................................... 4
GSM/UMTS Module ..................................................................................... 4
VoIP Module ................................................................................................ 7
Voice Mail System ....................................................................................... 7
Connecting to Trunks ........................................................................................ 8
CO Trunks (Analog two-wire Trunks) .......................................................... 8
Mobile Networks .......................................................................................... 8
VoIP Network ............................................................................................... 9
Connecting Extensions .................................................................................... 12
Single Line Telephones (SLT) ................................................................... 12
Connecting SIP Extensions ....................................................................... 12
SPARSH VP248.......................................................................................................15
SPARSH VP310.......................................................................................................17
SPARSH VP330.......................................................................................................18
SPARSH VP510.......................................................................................................19
VARTA WIN200.......................................................................................................20
VARTA Mobile Softphone Clients..............................................................................21
Setting up the Voice Mail System .................................................................... 23
Powering on ETERNITY NE ............................................................................ 23
LED Indication ........................................................................................... 23
Accessing Jeeves ........................................................................................ 25
Connecting a Computer .................................................................................. 25

ii Table of Contents
Configuring ETERNITY NE .......................................................................... 31
Using the Wizard ............................................................................................. 31
Using Selective Configuration ......................................................................... 32
Activating License Key .................................................................................... 33
Instructions for Matrix Channel Partners....................................................................33
Instructions for Customers.......................................................................................41

Matrix ETERNITY NE Quick Start 1
Know Your ETERNITY NE
Thank you for choosing the Matrix ETERNITY NE! Please read the instructions in this Quick Start
to install and operate this feature-rich IP PBX. This is a common Quick Start for all configurations
of ETERNITY NE.
This Quick Start is meant to help you install and configure the basic parameters of the system. For
advanced configuration and feature description, please refer the System Manual. To download,
click https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit http://www.matrixcomsec.com/
product-registration-form.html
Overview
ETERNITY NE variants:
1. ETERNITY NE4 and NE6 has been discontinued. However, software support is still provided through Jeeves
for the users who have already installed it.
2. Mobile (GSM/UMTS) interface is optional.
ETERNITY NE414 CO Ports, 2 GSM/UMTS2Ports, 8 SIP Trunks, 2 DKP, 10 SLT, 163 IP Extensions.
ETERNITY NE616 CO Ports, 2 GSM/UMTS2Ports, 8 SIP Trunks, 2 DKP, 14 SLT, 163 IP Extensions.
ETERNITY NE312 3 CO Ports, 2 GSM/UMTS2Ports, 8 SIP Trunks, 12 SLT, 163 IP Extensions.
ETERNITY NE416 4 CO Ports, 2 GSM/UMTS2Ports, 8 SIP Trunks, 16 SLT, 163 IP Extensions.

2 Matrix ETERNITY NE Quick Start
3. VoIP interface is optional. However to connect SIP Trunks/IP extensions, VoIP module must be present in
the ETERNITY NE. ETERNITY NE has inbuilt 8 IP Extensions. To connect another 8 IP extensions, you must
purchase the IP8 license.
Ports and Connectors
LED
Port Description
24VDC- 2.5A (Max) Connector for the power adapter.
CO Analog Trunk Port to connect analog trunk line.
SLT Single Line Telephone (SLT) Port to connect any standard analog
telephone instrument and fax machine.
Ethernet
Ethernet Port can be used as:
•LAN interface to connect a Computer/LAN Switch.
•WAN interface to connect to IP network. As Ethernet WAN,
you can connect a Router/Modem or a LAN Switch.
Mobile 1 & Mobile 2 Single SIM Mobile Ports to connect to the GSM/UMTS network.
LED Description Colour and Cadence
PWR Power LED. Turns on when power is
supplied. Continuous ON (Green)
STS Status LED. Blinks to indicate health of
the system.
1 second ON - 1 second OFF (Green), on
completion of boot-up.

Matrix ETERNITY NE Quick Start 3
Installing ETERNITY NE
Preparing for Installation
Have the items listed below ready:
• A suitable location to install ETERNITY NE.
• Necessary telecom wiring in place, with wall jacks for extension lines at the required
locations.
• Standard, good quality, twisted pair telephone cables with RJ11 plugs.
• A dedicated Power Supply outlet close to the system.
• As many standard analog telephone instruments as you want to connect as SLT extensions.
You may select any standard telephone instrument like rotary phone, Pulse/Tone switchable
push-button phone, Feature phone or Cordless phone.
• A fax machine, if you want to connect one to the SLT Port of ETERNITY NE.
• One or more active, analog trunk lines from the CO network, as required.
• A SIM card to test mobile network connectivity, if GSM/UMTS is to be installed.
• SIP Account information to be configured in the system to test SIP calls, if the VoIP module is
to be installed.
• Any standard Open IP Phone or the Matrix Extended IP Phone to register as SIP Extension of
ETERNITY NE, if required.
• The Pen Drive and the License Voucher if Voice Mail System (VMS) is to be installed.
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based
configuration tool of ETERNITY NE.
Selecting the Site
Select an appropriate site to install the ETERNITY NE. The site should:
• be well-ventilated, moisture and dust free; not exposed to direct sunlight, heat or excessive
cold, or water; be away from water bodies and sources of water.
• be away from sources of electromagnetic noise such as any radio equipment, heavy
transformers, etc.
• have sufficient network coverage available, if the GSM/UMTS module is present in the
system.

4 Matrix ETERNITY NE Quick Start
This is an electronic device. Protect yourself from shock hazards. Never handle the product in power
ON condition. Always wear an electrostatic discharge prevention wrist strap/belt and use a
grounding mat when handling the product.
Protect the ETERNITY NE from heavy voltages entering from CO trunk and Extension lines.
Install Primary Protection Modules (PPM) with Gas Discharge Tubes (GDT) and fuses on entry points
for all trunk lines and extensions.
ETERNITY NE contains a 3VDC/18mAh (Li-Al) alloy-Manganese Dioxide Coin Battery (ML 1220 -
Rechargeable) of diameter 12.5mm and height 2.0mm. Battery should be replaced only by
authorized dealers of Matrix. There is a risk of explosion if the Battery is replaced in an incorrect
manner. Please dispose-off used Batteries.
For Safety Instructions, see “Protecting ETERNITY NE and Yourself” in the System Manual.
Getting Started
• Unpack ETERNITY NE and verify the package contents. In case, any of the items is missing or
damaged, contact your Dealer/Distributor.
Package Contents
•ETERNITYNE
• Two self tapping screws and screw grips for wall mounting
• Power Adapter 24VDC, 2.5Amp
• Ethernet cable
• USB Flash Drive
• ETERNITY NE Quick Start (Printed)
• Wall Mounting Template
Installing Optional Modules
GSM/UMTS Module
• Unpack the GSM/UMTS Module.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside.
• Select the Mobile Port for which you want to install the GSM/UMTS module on the
mainboard. Locate the studs for GSM/UMTS module on the mainboard to install the GSM/
UMTS module.
If you want to use internet for SIP services, you must install 3G module in Mobile Port1 slot. Whether
you install 2G or 3G module in Mobile Port2 slot, it will be used only for voice calls.

Matrix ETERNITY NE Quick Start 5
• Gently seat the GSM/UMTS module on the studs on the mainboard. The connector pins on
the module must make complete contact with those on the mainboard. Do not apply
pressure.
• When the module is seated firmly on the studs on the mainboard, secure the module with the
screws.
• Remove the rubber cap and fix the antenna holder of the Antenna wire onto the Antenna
connector of the enclosure.
Studs for GSM/UMTS
Module on mainboard
Connector Pins for
GSM/UMTS module
on mainboard
Antenna
Holder
Antenna
Wire

6 Matrix ETERNITY NE Quick Start
• Locate the patch antenna connector on the GSM/UMTS Module.
• Fix the antenna wire in the clamp and route the cable carefully to the GSM/UMTS module.
Press the antenna wire connector onto the patch antenna connector on the GSM/UMTS
Module as shown below.
• Similarly, you can install another GSM/UMTS module.
• If you do not want to install any other module, replace the top cover and secure the cover with
the screws.
Patch Antenna
Connector
Antenna wire connector
connected to Patch antenna
connector
Wire Clamp Antenna Holder

Matrix ETERNITY NE Quick Start 7
VoIP Module
• Unpack the VoIP module.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside.
• Locate the studs and connector of the VoIP module on the mainboard.
• Gently seat the VoIP module on the connector on the mainboard. The connector pins on the
module must make complete contact with those on the mainboard. Do not apply pressure.
• When the module is seated firmly on the connector on the mainboard, secure the module with
the screws on the studs.
• If you do not want to install any other module, replace the top cover and secure the cover with
the screws.
Voice Mail System
• The Voice Mail System (VMS) is supplied as a Pen Drive along with the system. However to
activate it, you must purchase the VMS License.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside.
Studs for VoIP Module
on mainboard
Connector Pin for
VoIP module on
mainboard

8 Matrix ETERNITY NE Quick Start
• Locate the USB Port on the mainboard. Insert the Pen Drive into the upper USB Port on the
mainboard.
• If you do not want to install any other module, replace the top cover and secure the cover with
the screws.
• You must purchase the VMS License to activate it. See “Activating License Key” under
Configuring ETERNITY NE for instructions.
Connecting to Trunks
CO Trunks (Analog two-wire Trunks)
• Use standard, good quality, twisted-wire pair telephone cables with RJ11 plugs to connect the
CO Ports of ETERNITY NE to the Trunk Lines from your CO (central office).
Mobile Networks
Enabling SIM PIN Protection
• Protect the SIM Card from unauthorized use with a Personal Identification Number (PIN) on
the SIM (in consultation with the customer/owner of the SIM).
To enable SIM PIN protection,
• get a mobile handset. Insert the SIM Card into the mobile handset.
• from the mobile handset, enable PIN Protection.
USB Port
on mainboard
Pen Drive
inserted in
USB Port

Matrix ETERNITY NE Quick Start 9
• change the SIM PIN to 1234 (this is the default PIN for both SIM Cards used in the
system). You can change this SIM PIN later from the Jeeves of ETERNITY NE when
configuring the Mobile Port.
• remove the SIM Card from the mobile handset.
If you do not want to use PIN protection, insert the SIM in the mobile handset and disable PIN
protection. Remove the SIM Card from the mobile handset and insert it in the Mobile Port of
ETERNITY NE.
Inserting SIM Card in the Mobile Port
• To insert the SIM Card in ETERNITY NE,
• insert the SIM into the SIM slot, with its contact side facing up.
• push the SIM backwards into the slot. The SIM is locked inside the slot.
• to unlock the SIM within the slot, push the protruded portion of the SIM backwards again.
• repeat the same steps to insert the other SIM Card.
• Connect the Antenna to the antenna connector.
• Switch On power supply, if you have finished connecting all the required ports.
• At every power on of the system, it takes about 3 minutes for the Mobile Ports to get
registered with the network. Once registration with the mobile network is completed, the
Mobile Port can be used.
The UMTS Mobile Ports of ETERNITY NE also provide Wireless WAN Interface. If you want to use
wireless WAN over the Mobile Port, you must have UMTS module installed in the system and
Internet services activated on the SIM.
VoIP Network
Before you connect the system to WAN, we recommend that you first connect a computer to the
Ethernet Port of ETERNITY NE, configure the Basic Settings, and then connect to WAN.
• You can connect ETERNITY NE to WAN either over Ethernet Port (Ethernet WAN) or over
Mobile Port 1 (Wireless WAN).
While several installation scenarios are possible, only three most common and most typical
scenarios are depicted here.

10 Matrix ETERNITY NE Quick Start
Ethernet WAN
• Use the RJ45 Ethernet cable supplied for the Ethernet Port of ETERNITY to connect the
system to the IP network, which may be Public Internet or a LAN.
If connecting to the Public IP Network,
• Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NE and the other
end into the Broadband Router/Modem.
ISDN
IP
LAN Switch
/Hub
Ethernet
WAN
DSL Modem/
Router
Computer

Matrix ETERNITY NE Quick Start 11
If connecting to a Private Network (Behind a NAT Router),
• Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NE and the
other end into the LAN Switch/Hub.
Wireless WAN
•Makesure,
• you have installed a 3G UMTS module.
• a SIM Card is present in the Mobile Port.
• internet services are activated on the SIM.
Wireless WAN in ETERNITY NE is used only for making SIP Calls and not for configuring the
system.
ISDN
IP
LAN Switch/
Hub
Ethernet
WAN
Computer
DSL Modem/
Router

12 Matrix ETERNITY NE Quick Start
Connecting Extensions
Single Line Telephones (SLT)
• Use standard twisted wire pair cables of good quality with RJ11 plugs to connect the analog
single line telephone instruments to the SLT Ports of ETERNITY NE.
• Place the SLTs, fax machine at the desired locations. Connect the SLTs, Fax machine to the
wall jacks.
• Plug the RJ11 end of the telephone cables into the SLT Ports of ETERNITY NE.
Terminate the other end of the cables from the SLT Ports on the wall jacks to which the SLTs,
fax machine are connected.
Connecting SIP Extensions
ETERNITY NE supports up to 16 SIP Extensions. You can register SIP enabled devices like an IP
Phone, a Softphone, Analog Telephone Adapter, as SIP Extension of ETERNITY NE.
The first 8 SIP extensions are free. To increase the number of SIP extensions, you will require the IP8
License. Make sure you have a valid Key for this license when connecting more than 8 SIP
Extensions.To know more about Licensing, see “License Management” in the System Manual.
UMTS
LAN Switch/Hub
Ethernet
(WAN)
Mobile WAN
Computer

Matrix ETERNITY NE Quick Start 13
You may also connect/register the following as SIP Extensions of ETERNITY:
• SPARSH VP248, the Extended IP Phone.
• SPARSH VP310, the Extended IP Phone.
• SPARSH VP330, the Intuitive Touch Screen Extended IP Phone.
• SPARSH VP510, the Premium IP Phone.
• Matrix VARTA WIN200, Unified Communication Client for Windows.
• Matrix SPARSH Mobile Softphone Clients,
• Matrix SPARSH M2S, the Multimedia Softphone for Android Smartphones.
• Matrix SPARSH M2S, the Multimedia Softphone for iPhones.
The SIP Extensions may be registered either over Ethernet WAN or over Wireless WAN, according
to your preference and your IP network installation scenario.
Ethernet WAN
If ETERNITY NE is connected to a Public Network,
• Connect the Extended IP Phone, or any Open IP Phone to the LAN Switch.
• Register any SIP device (Extended IP Phone/ Softphone client or Open IP Phone) on the public
network as SIP Extension.
When you register any SIP device, other than the Extended IP Phone, on the public network as SIP
Extension, you must configure the Registrar Server Address of ETERNITY NE, the Registrar Server
Port, the SIP ID, Authentication ID and Password in the SIP device.

14 Matrix ETERNITY NE Quick Start
If ETERNITY NE is connected to a Private Network (Behind the NAT),
• Connect the Extended IP Phone, or any Open IP Phone to the LAN Switch.
• Register any SIP device (Extended IP Phone/ Softphone client or Open IP phone) on the public
network as SIP Extension. In this case, configure Port Forwarding for SIP and RTP on the
Router.
Modem/
Router
IP
IP
GSM/UMTS
LAN Switch/Hub
Ethernet
WAN
SLT Extensions
SIP Extensions
SIP Extension
CO
GSM/UMTS
LAN Switch/Hub
Ethernet
WAN
DSL Modem/
Router
IP
SLT Extensions
SIP Extensions
SIP Extensions
CO