Grandstream Networks UCM6202 User manual

Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual

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UCM6200 Series User Manual
COPYRIGHT
©2017 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in
the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM6200 Series User Manual
GNU GPL INFORMATION
UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM6200 Series User Manual
Table of Content
DOCUMENT PURPOSE...........................................................................21
CHANGE LOG .........................................................................................22
Firmware Version 1.0.14.23.................................................................................................................22
Firmware Version 1.0.14.21.................................................................................................................22
Firmware Version 1.0.13.14.................................................................................................................23
Firmware Version 1.0.12.19.................................................................................................................23
Firmware Version 1.0.11.27.................................................................................................................24
Firmware Version 1.0.0.7.....................................................................................................................25
WELCOME...............................................................................................26
PRODUCT OVERVIEW............................................................................27
Technical Specifications ......................................................................................................................27
INSTALLATION ........................................................................................30
Equipment Packaging..........................................................................................................................30
Connect Your UCM6200......................................................................................................................30
Connect The UCM6202 ................................................................................................................30
Connect The UCM6204 ................................................................................................................31
Connect The UCM6208 ................................................................................................................32
Safety Compliances.............................................................................................................................33
Warranty ..............................................................................................................................................33
GETTING STARTED ................................................................................34
Use the LCD Menu ..............................................................................................................................34
Use the LED Indicators........................................................................................................................36
Use the Web GUI ................................................................................................................................37
Access Web GUI ..........................................................................................................................37
Setup Wizard ................................................................................................................................39
Web GUI Configurations...............................................................................................................39
Web GUI Languages ....................................................................................................................40
Save and Apply Changes .............................................................................................................40
Make Your First Call ............................................................................................................................41
SYSTEM SETTINGS ................................................................................42
Network Settings .................................................................................................................................42
Basic Settings ...............................................................................................................................42

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DHCP Client List ...........................................................................................................................47
802.1X ..........................................................................................................................................48
Static Routes ................................................................................................................................50
Port Forwarding ............................................................................................................................52
OpenVPN......................................................................................................................................54
DDNS Settings..............................................................................................................................56
Security Settings..................................................................................................................................58
Static Defense ..............................................................................................................................58
Dynamic Defense .........................................................................................................................60
Fail2ban ........................................................................................................................................62
SSH Access ..................................................................................................................................63
LDAP Server........................................................................................................................................64
LDAP Server Configurations.........................................................................................................65
LDAP Phonebook .........................................................................................................................66
LDAP Client Configurations ..........................................................................................................69
HTTP Server........................................................................................................................................72
Time settings .......................................................................................................................................72
Auto time updating........................................................................................................................72
Set Time Manually ........................................................................................................................74
NTP Server ...................................................................................................................................74
Office Time ...................................................................................................................................74
Holiday..........................................................................................................................................76
Email....................................................................................................................................................78
Email settings ...............................................................................................................................78
Email Templates ...........................................................................................................................79
Email Send Log ............................................................................................................................81
Recordings Storage.............................................................................................................................82
Google Service Settings Support ........................................................................................................84
PROVISIONING .......................................................................................87
Overview..............................................................................................................................................87
Configuration Architecture for End Point Device .................................................................................87
Auto Provisioning Settings...................................................................................................................88
Discovery .............................................................................................................................................91
Global configuration.............................................................................................................................93
Global policy .................................................................................................................................93
Global Templates ........................................................................................................................101
Model configuration ...........................................................................................................................103
Model templates .........................................................................................................................103
Model Update .............................................................................................................................105
Device Configuration .........................................................................................................................106

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Create New Device.....................................................................................................................106
Manage Devices .........................................................................................................................107
Sample Application ............................................................................................................................ 114
EXTENSIONS.........................................................................................119
Create New User ............................................................................................................................... 119
Create New SIP Extension .........................................................................................................119
Create New IAX Extension .........................................................................................................126
Create New FXS Extension ........................................................................................................130
Batch Add Extensions........................................................................................................................135
Batch Add SIP Extensions ..........................................................................................................135
Batch Add IAX Extensions ..........................................................................................................138
Search and Edit Extension ................................................................................................................140
Export Extensions..............................................................................................................................142
Import Extensions..............................................................................................................................142
E-mail Notification..............................................................................................................................149
Multiple Registrations per Extension .................................................................................................151
SMS Message Support......................................................................................................................152
EXTENSION GROUPS...........................................................................153
Configure Extension Groups .............................................................................................................153
Using Extension Groups....................................................................................................................154
ANALOG TRUNKS ................................................................................155
Analog Trunk Configuration ...............................................................................................................155
PSTN Detection.................................................................................................................................158
VOIP TRUNKS .......................................................................................161
VoIP Trunk Configuration...................................................................................................................161
Direct Outward Dialing (DOD) ...........................................................................................................171
SLA STATION ........................................................................................173
Create/Edit SLA Station.....................................................................................................................173
Sample Configuration ........................................................................................................................174
CALL ROUTES ......................................................................................176
Outbound Routes ..............................................................................................................................176
Configuring Outbound Routes ....................................................................................................176
Outbound Blacklist......................................................................................................................179
PIN Groups .................................................................................................................................179
Inbound Routes .................................................................................................................................182

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Inbound Rule Configurations ......................................................................................................183
Inbound Route: Prepend Example .............................................................................................185
Inbound Route: Multiple Mode....................................................................................................185
FAX Intelligent Route ..................................................................................................................187
FAX with Two Media ...................................................................................................................187
Blacklist Configurations ..............................................................................................................187
CONFERENCE BRIDGE........................................................................189
Conference Bridge Configurations .............................................................................................189
Join a Conference Call ...............................................................................................................191
Invite Other Parties to Join Conference......................................................................................192
During The Conference ..............................................................................................................193
Record Conference.....................................................................................................................194
CONFERENCE SCHEDULE ..................................................................195
Conference Schedule Configuration .................................................................................................195
IVR .........................................................................................................199
Configure IVR ....................................................................................................................................199
Black/White List in IVR ......................................................................................................................202
Create Custom Prompt......................................................................................................................203
LANGUAGE SETTINGS FOR VOICE PROMPT ....................................205
Download and Install Voice Prompt Package....................................................................................205
Customize Specific Prompt ...............................................................................................................207
VOICEMAIL............................................................................................208
Configure Voicemail...........................................................................................................................208
Access Voicemail...............................................................................................................................210
Extension Voicemail Count................................................................................................................ 211
Voicemail Email Settings ................................................................................................................... 211
Configure Voicemail Group................................................................................................................212
RING GROUP.........................................................................................214
Configure Ring Group........................................................................................................................214
Remote Extension in Ring Group......................................................................................................216
PAGING AND INTERCOM GROUP .......................................................219
Configure Paging/Intercom Group.....................................................................................................219
CALL QUEUE ........................................................................................221

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Configure Call Queue ........................................................................................................................221
Call Center Settings and enhancements...........................................................................................225
Queue Statistics ................................................................................................................................227
Switchboard .......................................................................................................................................228
PICKUP GROUPS..................................................................................230
Configure Pickup Groups ..................................................................................................................230
Configure Pickup Feature Code ........................................................................................................230
MUSIC ON HOLD...................................................................................232
FAX SERVER .........................................................................................235
Configure Fax/T.38 ............................................................................................................................235
Receiving Fax....................................................................................................................................237
Sample Configuration to Receive Fax from PSTN Line .............................................................237
Sample Configuration for Fax-To-Email .....................................................................................239
FAX Sending......................................................................................................................................241
BUSY CAMP-ON....................................................................................242
PRESENCE............................................................................................243
FOLLOW ME..........................................................................................245
SPEED DIAL ..........................................................................................247
DISA.......................................................................................................248
CALLBACK............................................................................................250
BLF AND EVENT LIST...........................................................................251
BLF ....................................................................................................................................................251
Event List ...........................................................................................................................................251
DIAL BY NAME ......................................................................................254
Dial by Name Configuration...............................................................................................................254
ACTIVE CALLS AND MONITOR ...........................................................257
Active Calls Status.............................................................................................................................257
Hang Up Active Calls.........................................................................................................................258
Call Monitor .......................................................................................................................................258

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CALL FEATURES ..................................................................................260
Feature Codes...................................................................................................................................260
Call Recording ...................................................................................................................................265
Call Park ............................................................................................................................................266
Park a Call ..................................................................................................................................266
Retrieve Parked Call...................................................................................................................266
Enable Spy ........................................................................................................................................267
PBX INTERNAL OPTIONS ....................................................................268
PBX Settings/General........................................................................................................................268
PBX Settings/Custom Prompt ...........................................................................................................270
Record New Custom Prompt ......................................................................................................270
Download All Custom Prompt.....................................................................................................271
PBX Settings/Jitter Buffer ..................................................................................................................272
PBX Settings/RTP Settings ...............................................................................................................272
PBX Settings/Payload .......................................................................................................................273
IAX SETTINGS.......................................................................................274
IAX Settings/General .........................................................................................................................274
IAX Settings/Registration...................................................................................................................274
IAX Settings/Security.........................................................................................................................275
SIP SETTINGS .......................................................................................276
SIP Settings/General .........................................................................................................................276
SIP Settings/MISC.............................................................................................................................276
SIP Settings/Session Timer ...............................................................................................................277
SIP Settings/TCP and TLS ................................................................................................................278
SIP Settings/NAT ...............................................................................................................................279
SIP Settings/TOS...............................................................................................................................279
Transparent Call-Info header.............................................................................................................281
INTERFACE SETTINGS.........................................................................282
CTI SERVER ..........................................................................................285
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............286
CRM INTEGRATION ..............................................................................287
SugarCRM .........................................................................................................................................287
Salesforce CRM ................................................................................................................................288

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PMS INTEGRATION...............................................................................291
HMobile PMS Connector ...................................................................................................................291
Mitel PMS ..........................................................................................................................................292
Configuration .....................................................................................................................................293
Basic Settings .............................................................................................................................293
PMS Features....................................................................................................................................293
Room Status ...............................................................................................................................293
Wake Up Service ........................................................................................................................295
Mini Bar.......................................................................................................................................296
WAKEUP SERVICE ...............................................................................299
WakeUp Service using admin login...................................................................................................299
WakeUp service from User portal......................................................................................................300
WakeUp service using feature code..................................................................................................300
ANNOUNCEMENTS CENTER ...............................................................301
Announcements Center Settings.......................................................................................................302
Group Settings...................................................................................................................................302
STATUS AND REPORTING ...................................................................305
PBX Status ........................................................................................................................................305
Trunks .........................................................................................................................................306
Extensions ..................................................................................................................................307
Interfaces Status.........................................................................................................................308
System Status ...................................................................................................................................309
General .......................................................................................................................................309
Network.......................................................................................................................................309
Storage Usage............................................................................................................................310
Resource Usage ......................................................................................................................... 311
System Events...................................................................................................................................312
Alert Events List..........................................................................................................................312
Alert Log .....................................................................................................................................314
Alert Contact ...............................................................................................................................315
CDR ...................................................................................................................................................315
CDR Improvement ......................................................................................................................320
Downloaded CDR File ................................................................................................................321
Statistics .....................................................................................................................................322
Recording Files...........................................................................................................................323
API Configuration........................................................................................................................324
USER PORTAL ......................................................................................325

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Basic Information...............................................................................................................................327
Personal Data ....................................................................................................................................327
Value-added Features .......................................................................................................................327
MAINTENANCE .....................................................................................328
User Management .............................................................................................................................328
User Information .........................................................................................................................328
Custom Privilege.........................................................................................................................329
Concurrent Multi-User Login.......................................................................................................331
Change Password ......................................................................................................................332
Change binding Email.................................................................................................................332
Login Settings .............................................................................................................................333
Operation Log .............................................................................................................................334
Upgrading ..........................................................................................................................................336
Upgrading Via Network...............................................................................................................336
Upgrading Via Local Upload .......................................................................................................338
No Local Firmware Servers ........................................................................................................339
Backup...............................................................................................................................................340
Backup/Restore ..........................................................................................................................340
Data Sync ...................................................................................................................................342
Restore Configuration from Backup File ....................................................................................344
System Cleanup/Reset......................................................................................................................345
Reset and Reboot.......................................................................................................................345
Cleaner .......................................................................................................................................345
USB/SD Card Files Cleanup ......................................................................................................347
Syslog ................................................................................................................................................348
Network Troubleshooting...................................................................................................................348
Ethernet Capture ........................................................................................................................349
IP Ping ........................................................................................................................................350
Traceroute...................................................................................................................................350
Signaling Troubleshooting .................................................................................................................351
Analog Record Trace ..................................................................................................................351
Service Check ...................................................................................................................................352
Network Status ..................................................................................................................................353
EXPERIENCING THE UCM6200 SERIES IP PBX .................................354

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Table of Tables
Table 1: Technical Specifications ........................................................................................................................27
Table 2: UCM6200 Equipment Packaging ..........................................................................................................30
Table 3: LCD Menu Options ................................................................................................................................35
Table 4: UCM6202/UCM6204 LED Indicators ....................................................................................................36
Table 5: UCM6208 LED Indicators......................................................................................................................36
Table 6: UCM6200 Network SettingsBasic Settings........................................................................................42
Table 7: UCM6200 Network Settings802.1X ...................................................................................................50
Table 8: UCM6200 Network SettingsStatic Routes .........................................................................................50
Table 9: UCM6200 Network SettingsPort Forwarding.....................................................................................52
Table 10: UCM6200 System SettingsNetwork SettingsOpen VPN .............................................................55
Table 11: UCM6200 FirewallStatic DefenseCurrent Service .......................................................................58
Table 12: Typical Firewall Settings ......................................................................................................................59
Table 13: Firewall Rule Settings..........................................................................................................................60
Table 14: UCM6200 Firewall Dynamic Defense .................................................................................................61
Table 15: Fail2Ban Settings ................................................................................................................................63
Table 16: HTTP Server Settings..........................................................................................................................72
Table 17: Time Auto Updating .............................................................................................................................73
Table 18: Create New Office Time ......................................................................................................................75
Table 19: Create New Holiday.............................................................................................................................77
Table 20: Email Settings......................................................................................................................................78
Table 21: Email Log.............................................................................................................................................81
Table 22: Auto Provision Settings .......................................................................................................................90
Table 23: Global Policy ParametersLocalization .............................................................................................94
Table 24: Global Policy ParametersPhone Settings........................................................................................95
Table 25: Global Policy ParametersContact List .............................................................................................96
Table 26: Global Policy ParametersMaintenance............................................................................................98
Table 27: Global Policy ParametersNetwork Settings...................................................................................100
Table 28: Global Policy ParametersCustomization .......................................................................................100
Table 29: Create New Template ........................................................................................................................101
Table 30: Create New Model Template .............................................................................................................103
Table 31: SIP Extension Configuration ParametersBasic Settings ...............................................................120
Table 32: SIP Extension Configuration ParametersMedia ............................................................................121
Table 33: SIP Extension Configuration ParametersFeatures ........................................................................122
Table 34: SIP Extension Configuration ParametersSpecific Time.................................................................126
Table 35: IAX Extension Configuration ParametersBasic Settings ...............................................................127
Table 36: IAX Extension Configuration ParametersMedia ............................................................................128
Table 37: IAX Extension Configuration ParametersFeatures........................................................................128
Table 38: IAX Extension Configuration ParametersSpecific Time.................................................................130
Table 39: FXS Extension Configuration ParametersBasic Settings ..............................................................131

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Table 40: FXS Extension Configuration ParametersMedia ...........................................................................132
Table 41: FXS Extension Configuration ParametersFeatures.......................................................................133
Table 42: FXS Extension Configuration ParametersSpecific Time ...............................................................135
Table 43: Batch Add SIP Extension Parameters...............................................................................................135
Table 44: Batch Add IAX Extension Parameters...............................................................................................138
Table 45: SIP extensions Imported File Example .............................................................................................143
Table 46: IAX extensions Imported File Example .............................................................................................145
Table 47: FXS Extensions Imported File Example............................................................................................147
Table 48: Analog Trunk Configuration Parameters ...........................................................................................155
Table 49: PSTN Detection for Analog Trunk .....................................................................................................160
Table 50: Create New SIP Trunk.......................................................................................................................161
Table 51: SIP Register Trunk Configuration Parameters ..................................................................................162
Table 52: SIP Peer Trunk Configuration Parameters ........................................................................................166
Table 53: Create New IAX Trunk.......................................................................................................................168
Table 54: IAX Register Trunk Configuration Parameters ..................................................................................169
Table 55: IAX Peer Trunk Configuration Parameters ........................................................................................170
Table 56: SLA Station Configuration Parameters .............................................................................................173
Table 57: Outbound Route Configuration Parameters......................................................................................176
Table 58: Outbound Routes/PIN Group ............................................................................................................180
Table 59: Inbound Rule Configuration Parameters ...........................................................................................183
Table 60: Conference Bridge Configuration Parameters ..................................................................................189
Table 61: Conference Settings..........................................................................................................................191
Table 62: Conference Caller IVR Menu ............................................................................................................193
Table 63: Conference Schedule Parameters ....................................................................................................195
Table 64: IVR Configuration Parameters ..........................................................................................................200
Table 65: Voicemail Settings .............................................................................................................................209
Table 66: Voicemail IVR Menu ..........................................................................................................................210
Table 67: Voicemail Email Settings ...................................................................................................................212
Table 68: Voicemail Group Settings ..................................................................................................................213
Table 69: Ring Group Parameters ....................................................................................................................214
Table 70: Paging/Intercom Group Configuration Parameters ...........................................................................220
Table 71: Call Queue Configuration Parameters ..............................................................................................221
Table 72: Call Center Parameters.....................................................................................................................226
Table 73: Switchboard Parameters ...................................................................................................................228
Table 74: FAX/T.38 Settings ..............................................................................................................................236
Table 75: SIP Presence Status .........................................................................................................................244
Table 76: Follow Me Settings ............................................................................................................................246
Table 77: Follow Me Options.............................................................................................................................246
Table 78: DISA Settings ....................................................................................................................................249
Table 79: Callback Configuration Parameters...................................................................................................250
Table 80: Event List Settings.............................................................................................................................251

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Table 81: UCM6200 Feature Codes .................................................................................................................260
Table 82: Internal Options/General ...................................................................................................................268
Table 83: Internal Options/Jitter Buffer..............................................................................................................272
Table 84: Internal Options/RTP Settings ...........................................................................................................272
Table 85: Internal Options/Payload ...................................................................................................................273
Table 86: IAX Settings/General.........................................................................................................................274
Table 87: IAX Settings/Registration ..................................................................................................................274
Table 88: IAX Settings/Static Defense ..............................................................................................................275
Table 89: SIP Settings/General .........................................................................................................................276
Table 90: SIP Settings/Misc ..............................................................................................................................276
Table 91: SIP Settings/Session Timer...............................................................................................................277
Table 92: SIP Settings/TCP and TLS ................................................................................................................278
Table 93: SIP Settings/NAT ...............................................................................................................................279
Table 94: SIP Settings/ToS................................................................................................................................279
Table 95: PBX Interface Settings ......................................................................................................................282
Table 96: SugarCRM Settings...........................................................................................................................287
Table 97: Salesforce Settings............................................................................................................................289
Table 98: PMS Supported Features..................................................................................................................292
Table 99: PMS Basic Settings...........................................................................................................................293
Table 100: PMS Wake up Service.....................................................................................................................295
Table 101: Create New Mini Bar .......................................................................................................................296
Table 102: Create New Maid.............................................................................................................................297
Table 103: Wakeup Service ..............................................................................................................................300
Table 104: Announcements Center Settings.....................................................................................................302
Table 105: Group Settings.................................................................................................................................302
Table 106: Trunk Status ....................................................................................................................................306
Table 107: Extension Status..............................................................................................................................307
Table 108: Interface Status Indicators...............................................................................................................308
Table 109: System StatusGeneral .................................................................................................................309
Table 110: System StatusNetwork.................................................................................................................310
Table 111: CDR Filter Criteria............................................................................................................................316
Table 112: CDR Statistics Filter Criteria ............................................................................................................323
Table 113: API Configuration Files ....................................................................................................................324
Table 114: User ManagementCreate New User............................................................................................329
Table 115: Change Binding Email option ..........................................................................................................333
Table 116: Operation Log Column Header........................................................................................................335
Table 117: Network Upgrade Configuration ......................................................................................................337
Table 118: Data Sync Configuration..................................................................................................................343
Table 119: Cleaner Configuration......................................................................................................................346
Table 120: USB/SD Card Files Cleanup ...........................................................................................................348
Table 121: Ethernet Capture .............................................................................................................................349

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Table of Figures
Figure 1: UCM6202 Front View...........................................................................................................................30
Figure 2: UCM6202 Back View ...........................................................................................................................31
Figure 3: UCM6204 Front View...........................................................................................................................31
Figure 4: UCM6204 Back View ...........................................................................................................................32
Figure 5: UCM6208 Front View...........................................................................................................................33
Figure 6: UCM6208 Back View ...........................................................................................................................33
Figure 7: UCM6202 Web GUI Login Page..........................................................................................................37
Figure 8: Default Random Password ..................................................................................................................38
Figure 9: UCM6200 Setup Wizard ......................................................................................................................39
Figure 10: UCM6200 Web GUI Language..........................................................................................................40
Figure 11: UCM6202 Network Interface Method: Route .....................................................................................46
Figure 12: UCM6202 Network Interface Method: Switch....................................................................................46
Figure 13: UCM6202 Network Interface Method: Dual.......................................................................................47
Figure 14: DHCP Client List ................................................................................................................................47
Figure 15: Add MAC Address Bind .....................................................................................................................48
Figure 16: Batch Add MAC Address Bind ...........................................................................................................48
Figure 17: UCM6200 Using 802.1X as Client .....................................................................................................49
Figure 18: UCM6200 Using 802.1X EAP-MD5 ...................................................................................................49
Figure 19: UCM6204 Static Route Sample.........................................................................................................51
Figure 20: UCM6204 Static Route Configuration................................................................................................52
Figure 21: Create New Port Forwarding .............................................................................................................53
Figure 22: UCM6200 Port Forwarding Configuration .........................................................................................54
Figure 23: GXP2160 Web Access using UCM6202 port forwarding ..................................................................54
Figure 24: Open VPN feature on the UCM6200 .................................................................................................55
Figure 25: Register Domain Name on noip.com.................................................................................................56
Figure 26: UCM6200 DDNS Setting ...................................................................................................................57
Figure 27: Using Domain Name to Connect to UCM6200..................................................................................57
Figure 28: Create New Firewall Rule ..................................................................................................................59
Figure 29: Configure Dynamic Defense..............................................................................................................61
Figure 30: Fail2ban Settings ...............................................................................................................................62
Figure 31: SSH Access .......................................................................................................................................64
Figure 32: LDAP Server Configurations..............................................................................................................65
Figure 33: Default LDAP Phonebook DN............................................................................................................65
Figure 34: Default LDAP Phonebook Attributes..................................................................................................66
Figure 35: LDAP ServerLDAP Phonebook......................................................................................................66
Figure 36: Add LDAP Phonebook .......................................................................................................................67
Figure 37: Edit LDAP Phonebook .......................................................................................................................67
Figure 38: Import Phonebook..............................................................................................................................67

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Figure 39: Phonebook CSV File Format .............................................................................................................68
Figure 40: LDAP Phonebook After Import...........................................................................................................68
Figure 41: Export Selected LDAP Phonebook....................................................................................................69
Figure 42: LDAP Client Configurations ...............................................................................................................70
Figure 43: GXP2170 LDAP Phonebook Configuration .......................................................................................71
Figure 44: Set Time Manually .............................................................................................................................74
Figure 45: Create New Office Time.....................................................................................................................75
Figure 46: SettingsTime SettingsOffice Time...............................................................................................76
Figure 47: Create New Holiday ...........................................................................................................................76
Figure 48: SettingsTime SettingsHoliday.....................................................................................................77
Figure 49: UCM6200 Email Settings...................................................................................................................79
Figure 50: Email Templates.................................................................................................................................80
Figure 51: Conference Schedule Template.........................................................................................................80
Figure 52: Email Send log...................................................................................................................................81
Figure 53: Email Logs .........................................................................................................................................82
Figure 54: SettingsRecordings Storage ..........................................................................................................82
Figure 55: Recordings Storage Prompt Information ...........................................................................................83
Figure 56: Recording Storage Category .............................................................................................................83
Figure 57: Google Service SettingsOAuth2.0 Authentication..........................................................................84
Figure 58: Google ServiceNew Project ...........................................................................................................85
Figure 59: Google ServiceCreate New Credential ..........................................................................................85
Figure 60: Google ServiceOAuth2.0 Login......................................................................................................86
Figure 61: Zero Config Configuration Architecture for End Point Device ...........................................................88
Figure 62: UCM6200 Zero Config .......................................................................................................................89
Figure 63: Auto Provision Settings......................................................................................................................90
Figure 64: Auto Discover.....................................................................................................................................92
Figure 65: Discovered Devices ...........................................................................................................................92
Figure 66: Managing Discovered Devices ..........................................................................................................93
Figure 67: Global Policy Categories ...................................................................................................................94
Figure 68: Edit Global Template........................................................................................................................102
Figure 69: Edit Model Template ........................................................................................................................104
Figure 70: Template Management ....................................................................................................................105
Figure 71: Upload Model Template Manually....................................................................................................106
Figure 72: Create New Device ..........................................................................................................................107
Figure 73: Manage Devices ..............................................................................................................................107
Figure 74: Edit Device.......................................................................................................................................108
Figure 75: Edit Customize Device Settings....................................................................................................... 110
Figure 76: Add P Value in Customize Device Settings ......................................................................................111
Figure 77: Modify Selected Devices - Same Model.......................................................................................... 112
Figure 78: Modify Selected Devices - Different Models .................................................................................... 113
Figure 79: Device List in Zero Config................................................................................................................ 114

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Figure 80: Zero Config Sample - Global Policy................................................................................................. 115
Figure 81: Zero Config Sample - Device Preview 1.......................................................................................... 116
Figure 82: Zero Config Sample - Device Preview 2.......................................................................................... 117
Figure 83: Zero Config Sample - Device Preview 3.......................................................................................... 118
Figure 84: Create New Device .......................................................................................................................... 119
Figure 85: Manage Extensions .........................................................................................................................141
Figure 86: Export Extensions ............................................................................................................................142
Figure 87: Import Extensions ............................................................................................................................142
Figure 88: Import File ........................................................................................................................................143
Figure 89: Import Error......................................................................................................................................149
Figure 90: E-mail Notification - Prompt Information..........................................................................................149
Figure 91: Account Registration Information and QR Code..............................................................................150
Figure 92: LDAP Client Information and QR Code ...........................................................................................150
Figure 93: Multiple Registrations per Extension ...............................................................................................151
Figure 94: Extension - Concurrent Registration................................................................................................151
Figure 95: SMS Message Support ....................................................................................................................152
Figure 96: Edit Extension Group .......................................................................................................................153
Figure 97: Select Extension Group in Outbound Route....................................................................................154
Figure 98: UCM6200 FXO Tone Settings .........................................................................................................158
Figure 99: UCM6200 PSTN Detection ..............................................................................................................158
Figure 100: UCM6200 PSTN Detection: Auto Detect .......................................................................................159
Figure 101: UCM6200 PSTN Detection: Semi-Auto Detect .............................................................................159
Figure 102: DOD extension selection ...............................................................................................................171
Figure 103: Edit DOD........................................................................................................................................172
Figure 104: SLA Station ....................................................................................................................................173
Figure 105: Enable SLA Mode for Analog Trunk...............................................................................................174
Figure 106: Analog Trunk with SLA Mode Enabled ..........................................................................................174
Figure 107: SLA Example - SLA Station ...........................................................................................................175
Figure 108: SLA Example - MPK Configuration................................................................................................175
Figure 109: Country Codes ...............................................................................................................................179
Figure 110: Create New PIN Group ..................................................................................................................180
Figure 111: PIN Members .................................................................................................................................181
Figure 112: Outbound PIN ................................................................................................................................181
Figure 113: CDR Record ...................................................................................................................................182
Figure 114: Inbound Route feature: Prepend....................................................................................................185
Figure 115: Inbound Route - Multiple Mode......................................................................................................186
Figure 116: Inbound Route - Multiple Mode Feature Codes.............................................................................187
Figure 117: Blacklist Configuration Parameters................................................................................................188
Figure 118: Blacklist csv File.............................................................................................................................188
Figure 119: Conference.....................................................................................................................................191
Figure 120: Conference Invitation from Web GUI.............................................................................................192

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Figure 121: Conference Recording ...................................................................................................................194
Figure 122: Conference Schedule ....................................................................................................................198
Figure 123: Create New IVR .............................................................................................................................199
Figure 124: Key Pressing Events......................................................................................................................202
Figure 125: Black/White List .............................................................................................................................203
Figure 126: Click on Prompt to Create IVR Prompt..........................................................................................204
Figure 127: Language Settings for Voice Prompt .............................................................................................205
Figure 128: Voice Prompt Package List............................................................................................................206
Figure 129: New Voice Prompt Language Added .............................................................................................206
Figure 130: Upload Single Voice Prompt for Entire Language Pack ................................................................207
Figure 131: Voicemail Settings..........................................................................................................................208
Figure 132: Voicemail Count ............................................................................................................................. 211
Figure 133: Voicemail Email Settings ...............................................................................................................212
Figure 134: Voicemail Group.............................................................................................................................213
Figure 135: Ring Group.....................................................................................................................................214
Figure 136: Ring Group Configuration ..............................................................................................................216
Figure 137: Sync LDAP Server option ..............................................................................................................217
Figure 138: Manually Sync LDAP Server .........................................................................................................218
Figure 139: Ring Group Remote Extension ......................................................................................................218
Figure 140: Paging/Intercom Group..................................................................................................................219
Figure 141: Page/Intercom Group Settings ......................................................................................................220
Figure 142: Call Queue .....................................................................................................................................221
Figure 143: Static Agents limitation...................................................................................................................224
Figure 144: Agent Login Settings ......................................................................................................................225
Figure 145: Call Queue Statistics .....................................................................................................................227
Figure 146: Call Queue Switchboard ................................................................................................................228
Figure 147: Edit Pickup Group ..........................................................................................................................230
Figure 148: Edit Pickup Feature Code ..............................................................................................................231
Figure 149: Music On Hold Default Class.........................................................................................................232
Figure 150: Play Custom Prompt......................................................................................................................233
Figure 151: Information Prompt ........................................................................................................................233
Figure 152: Record Custom Prompt .................................................................................................................234
Figure 153: Fax Settings ...................................................................................................................................235
Figure 154: Configure Analog Trunk without Fax Detection .............................................................................237
Figure 155: Configure Extension for Fax Machine: FXS Extension .................................................................238
Figure 156: Configure Extension for Fax Machine: Analog Settings ................................................................238
Figure 157: Configure Inbound Rule for Fax.....................................................................................................239
Figure 158: Create Fax Extension ....................................................................................................................239
Figure 159: Inbound Route to Fax Extension ...................................................................................................240
Figure 160: List of Fax Files..............................................................................................................................240
Figure 161: Fax Sending in Web GUI ...............................................................................................................241

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Figure 162: Fax Send Progress ........................................................................................................................241
Figure 163: SIP Presence Configuration ..........................................................................................................243
Figure 164: SIP Presence Feature Code..........................................................................................................244
Figure 165: Edit Follow Me ...............................................................................................................................245
Figure 166: Speed Dial Destinations ................................................................................................................247
Figure 167: Create New DISA...........................................................................................................................248
Figure 168: Create New Event List ...................................................................................................................252
Figure 169: Create Dial by Name Group ..........................................................................................................254
Figure 170: Configure Extension First Name and Last Name ..........................................................................255
Figure 171: Dial By Name Group In IVR Key Pressing Events ........................................................................256
Figure 172: Dial By Name Group In Inbound Rule ...........................................................................................256
Figure 173: StatusPBX StatusActive Calls - Ringing.................................................................................257
Figure 174: StatusPBX StatusActive Calls – Call Established ..................................................................257
Figure 175: Configure to Monitor an Active Call ...............................................................................................258
Figure 176: Enable/Disable Feature codes.......................................................................................................265
Figure 177: Download Recording File from CDR Page ....................................................................................266
Figure 178: Download Recording File from Recording Files Page...................................................................266
Figure 179: Record New Custom Prompt .........................................................................................................270
Figure 180: Upload Custom Prompt .................................................................................................................271
Figure 181: Download All Custom Prompt ........................................................................................................271
Figure 182: Transparent Call-Info .....................................................................................................................281
Figure 183: FXS Ports Signaling Preference ....................................................................................................282
Figure 184: FXO Ports ACIM Settings ..............................................................................................................282
Figure 185: DAHDI Settings..............................................................................................................................284
Figure 186: CTI Server Listening port ...............................................................................................................285
Figure 187: SugarCRM Basic Settings .............................................................................................................287
Figure 188: CRM User Settings ........................................................................................................................288
Figure 189: Salesforce Basic Settings ..............................................................................................................289
Figure 190: Salesforce User Settings ...............................................................................................................290
Figure 191: UCM & PMS interaction .................................................................................................................291
Figure 192: UCM & PMS interaction .................................................................................................................292
Figure 193: Create New Room .........................................................................................................................294
Figure 194: Room Status ..................................................................................................................................294
Figure 195: Add batch rooms ............................................................................................................................295
Figure 196: Create New Wake Up Service .......................................................................................................295
Figure 197: Wakeup Call executed ...................................................................................................................296
Figure 198: Create New Mini Bar......................................................................................................................296
Figure 199: Create New Maid ...........................................................................................................................297
Figure 200: Create New Consumer Goods.......................................................................................................297
Figure 201: Mini Bar..........................................................................................................................................298
Figure 202: Create New Wakeup Service.........................................................................................................299

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Figure 203: Announcements Center .................................................................................................................301
Figure 204: Announcements Center Group Configuration................................................................................303
Figure 205: Announcements Center Code Configuration .................................................................................303
Figure 206: Announcements Center Example ..................................................................................................304
Figure 207: StatusPBX Status.......................................................................................................................305
Figure 208: Trunk Status...................................................................................................................................306
Figure 209: Extension Status ............................................................................................................................307
Figure 210: UCM6204 Interfaces Status...........................................................................................................308
Figure 211: System StatusStorage Usage .................................................................................................... 311
Figure 212: System StatusResource Usage ................................................................................................. 311
Figure 213: System EventsAlert Events Lists: Disk Usage ...........................................................................312
Figure 214: System EventsAlert Events Lists: External Disk Usage.............................................................313
Figure 215: System EventsAlert Events Lists: Memory Usage.....................................................................313
Figure 216: System EventsAlert Events Lists: System Crash.......................................................................314
Figure 217: System EventsAlert Log.............................................................................................................314
Figure 218: Filter for Alert Log ..........................................................................................................................315
Figure 219: CDR Filter ......................................................................................................................................316
Figure 220: Call Report .....................................................................................................................................318
Figure 221: Call Report Entry with Audio Recording File..................................................................................319
Figure 222: Automatic Download Settings ........................................................................................................320
Figure 223: CDR Report ...................................................................................................................................320
Figure 224: Detailed CDR Information..............................................................................................................320
Figure 225: Downloaded CDR File Sample ......................................................................................................321
Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 1........................................321
Figure 227: Downloaded CDR File Sample - Source Channel and Dest Channel 2........................................321
Figure 228: CDR Statistics................................................................................................................................322
Figure 229: CDRRecording Files...................................................................................................................323
Figure 230: Edit User Information by Super Admin ..........................................................................................325
Figure 231: User Portal Login ...........................................................................................................................326
Figure 232: User Portal Layout .........................................................................................................................326
Figure 233: User Management Page Display ...................................................................................................328
Figure 234: Create New User ...........................................................................................................................328
Figure 235: User Management – New Users....................................................................................................329
Figure 236: General User..................................................................................................................................330
Figure 237: Create New Custom Privilege........................................................................................................331
Figure 238: Multiple User Operation Error Prompt ...........................................................................................331
Figure 239 : Change Password ........................................................................................................................332
Figure 240: Change Binding Email ...................................................................................................................333
Figure 241: Login Timeout Settings ..................................................................................................................334
Figure 242: Operation Logs ..............................................................................................................................335
Figure 243: Operation Logs Filter .....................................................................................................................336