Airo AOD18 User manual

Airo 2 Outdoor Radiant Heater OIM
This appliance must be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3000
• Local Regulations and Municipal Building Codes
including local OH&S requirements
This appliance must be installed, maintained and removed
only by an Authorised Person.
For continued safety of this appliance it must be installed
and maintained in accordance with the manufacturer’s
instructions.
Congratulations on the purchase of this Outdoor Radiant Heater. We trust you will have many years of comfort and
enjoyment from your appliance.

Airo 3 Outdoor Radiant Heater OIM
TABLE OF CONTENTS
Warnings and Important Information 4
About Your Outdoor Radiant Heater 7
Radiant Heating Principles ��������������������������������������������������������������������������������������������������������������������������������� 7
Features ������������������������������������������������������������������������������������������������������������������������������������������������������������� 7
Specications ����������������������������������������������������������������������������������������������������������������������������������������������������� 7
General Design Layout / Carton Contents ��������������������������������������������������������������������������������������������������������� 8
Operation ������������������������������������������������������������������������������������������������������������������������������������������������������������ 8
Delay o󰀨 Timer ��������������������������������������������������������������������������������������������������������������������������������������������������� 9
Remote Control Batteries ����������������������������������������������������������������������������������������������������������������������������������� 9
Installation 10
Regulatory Requirements ��������������������������������������������������������������������������������������������������������������������������������� 10
Unpacking �������������������������������������������������������������������������������������������������������������������������������������������������������� 10
Approximate Heating Area ������������������������������������������������������������������������������������������������������������������������������� 10
Outdoor Radiant Heater Mounting ������������������������������������������������������������������������������������������������������������������� 10
Clearances ������������������������������������������������������������������������������������������������������������������������������������������������������� 11
Installation Method ������������������������������������������������������������������������������������������������������������������������������������������� 12
Care & Maintenance 13
Electrical Connections �������������������������������������������������������������������������������������������������������������������������������������� 13
Location of Electrical Connection ��������������������������������������������������������������������������������������������������������������������� 13
Multiple Installations ����������������������������������������������������������������������������������������������������������������������������������������� 13
Care & Maintenance 14
Cleaning ����������������������������������������������������������������������������������������������������������������������������������������������������������� 14
Save A Service Call ������������������������������������������������������������������������������������������������������������������������������������������ 14
When to Call for Service ����������������������������������������������������������������������������������������������������������������������������������� 14
Terms of Warranty – Australia 15
Contacts 20

Airo 4 Outdoor Radiant Heater OIM
IMPORTANT
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
Always comply with the following precautions to avoid dangerous situations and to ensure
optimum performance.
Failure to carefully read and follow all instructions in this manual can result in equipment
malfunction, property damage, personal injury and/or death.
DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in
personal injury or death.
WARNINGS: Indicates a potentially hazardous situation which, if not a voided, could result
in personal injury or death.
CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result
in minor or moderate injury or damage to the appliance. It may also be used to alert against
unsafe practices.
WARNING
REGULATORY / INSTALLATION
This appliance shall be installed in accordance with:
• Manufacturer’s Installation Instructions.
• Current AS/NZ 3000.
It is important that the following precautions are followed to minimise the risk of overheating, re,
electric shock and injury:
The appliance MUST BE installed at least 2.1m above the oor.
Handle the appliance with care, avoid vibrations and knocks. Unpack the appliance and check for
damage. DO NOT INSTALL A DAMAGED APPLIANCE. If the appliance is damaged or defective,
contact your supplier for advice, the appliance may ONLY be serviced by the manufacturer or the
manufacturer’s agent or similarly qualied person.
DO NOT install or use the appliance if the power cord is damaged. If it is damaged or requires
replacing, it must be replaced by the manufacturer or the manufacturer’s agent or similarly qualied
person.
Ensure that the voltage and frequency of the power supply correspond to the ratings on the data plate
of the appliance.
Models AOD18 and AOD24 are tted with an Australian exible 1m cord and 3 pin plug. A dedicated
240V 50Hz earthed 10 Amp power point must be used with this appliance.
DO NOT use power boards or double adaptors for this appliance.
This appliance MUST NOT be located immediately below or directly in front of a power point / electrical
connection. The power point / electrical connection is to be within 1m of the appliance, yet should be
located outside the physical footprint of the unit to prevent exposure to heat build-up behind the
appliance.
If the heater is to be mounted on an incline such as a vaulted ceiling, ensure the power point / electrical
connection is located at that lowest point of the appliance (see page 11 for details).
The appliance may be direct wired ONLY by a licensed electrical trades person in accordance with
local regulations.
The appliance should be connected to an electric circuit equipped with an automatic circuit breaker.
DO NOT connect the appliance to the mains power until it has been installed in its nal location and
adjusted to the position it will be used in.
The installation MUST BE equipped with an all-pole disconnection mechanism in accordance with
wiring rules.
SAFETY AND IMPORTANT INFORMATION

Airo 5 Outdoor Radiant Heater OIM
WARNING
The electrical cord MUST NOT come into contact with the heated parts of the appliance. DO NOT
unplug the appliance by pulling on the exible cord.
DO NOT coil or bundle the electric cord to reduce its length as overheating of the cord may occur
which could result in a re hazard.
Use of an extension cord on this appliance is not recommended. The appliance is NOT intended to
be used as a portable heater.
This appliance MUST NOT be installed where curtains or other combustible materials could come into
contact or in close proximity with it. In some cases curtains may need restraining.
When installed outdoors this appliance is suitable for under cover use ONLY.
DO NOT place articles or on or against this appliance.
DO NOT place any items of clothing, hand towels or similar over the appliance to dry.
DO NOT spray aerosols in the vicinity of this appliance whilst the appliance is operating. Most aerosols
contain ammable gas, which can be a re hazard if used near the appliance when it is in use.
DO NOT use or store ammable materials, liquids, etc. near this appliance. Combustible materials
must not be placed where the appliance could ignite them.
DO NOT use the appliance in areas where the presence of ammable dust particulates may cause
an explosion.
Do not use the appliance, in a green house, barn or stable or on a on a building site or where ammable
dust may be present.
DO NOT use this appliance in the place of animal propagating areas.
DO NOT use the appliance as a sauna heater.
DO NOT leave the appliance unattended whilst in operation.
CAUTION when being operated the surfaces of this appliance will get VERY HOT - DO NOT TOUCH
ANY PART OF THE APPLIANCE WHILE IT IS TURNED ON. To avoid burns, DO NOT touch the
any surface of the appliance with any body part. The appliance must be located in a position that
prevents contact by any person (including accidental).
The appliance will retain signicant heat for a period after shut down. To avoid burns, DO NOT touch
the any surface of the appliance with any body part during this period.
This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety and have the
capacity to follow those instructions.
The appliance is not intended for use by young children or inrm persons without supervision.
Young Children must be supervised when in the vicinity of this appliance while it is in operation.
This appliance is NOT equipped with a device to control the room temperature. DO NOT use this
appliance in small rooms (see “Approximate Heating Area” on page 8) when they are occupied by
persons not capable of leaving the room on their own, unless constant supervision is provided.
DO NOT allow young children or the inrm to remain unsupervised or sleep directly in front of or below
the appliance while in operation.
NO USER SERVICEABLE PARTS - NEVER dismantle the appliance. Tampering with electrical
connections and components is highly dangerous and can result in equipment malfunction, property
damage, personal injury and/or death.
DO NOT modify this appliance. Modifying from original specications may create a dangerous
situation and will void your warranty.
SAFETY AND IMPORTANT INFORMATION

Airo 6 Outdoor Radiant Heater OIM
IMPORTANT
MANDATORY INSPECTION PRIOR TO INSTALLATION
Immediately report any damage or discrepancies to your appliance supplier. This appliance has been
inspected and tested at the time of manufacture and packaging, and was released for transportation
without known damage. Upon receipt, inspect the exterior for evidence of rough handling in shipment.
Ensure that the appliance is labelled correctly for the gas and electrical supply it is intended to be
connected to.
For safety and warranty purposes, appliances that may be damaged or incorrect must not be installed
or operated under any circumstances. No responsibility will be accepted for installation or operation of
damaged or incorrect appliances. Installation of damaged or incorrect appliances may also contravene
local regulations.
NOTE
A NOTE ON ILLUSTRATIONS
The illustrations used in this manual are for explanatory purposes only and the shape of your unit may
vary slightly from that which is shown in this manual.
SAFETY AND IMPORTANT INFORMATION

Airo 7 Outdoor Radiant Heater OIM
RADIANT HEATING PRINCIPLES
Radiant heat is widely regarded as the most
comfortable, healthiest and most natural form of
outdoor heating available. This heating type is
based on the same primary source of heat we
know - the warmth of the sun. It warms you and
the objects around you instead of the air.
The warmth felt from the sun is not warm air but
infra-red energy. Like the sun, radiant energy from
the heater moves in straight lines, directly warming
the people and objects in its path which in turn
acts as small heat convector’, giving o󰀨 their own
gentle heat to enhance people feeling warm.
This radiant heating principle is common to all
models, regardless of the wattage of the heater.
As the wattage and product length increases the
heating footprint will be greater.
FEATURES
This outdoor radiant heater uses electricity as the heating medium. It operates on the infrared radiant heating
principle directly warming people and objects in the area instead of the air within it.
Ease of Installation & Operation
Suitably sized 3 pin plugs are provided to allow for ease of installation to a wall socket. It is designed to be
plugged into a circuit that has an operating isolation switch within reach of the user which enables the heater to
be switched on or o󰀨.
Silent Operation
Electric element operation eliminates fan noise.
Draft Free
Non fan operation also means no drafts.
IP65
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure
garden hose or by using a wet sponge.
Remote Control
Remote control is supplied with appliance.
SPECIFICATIONS
Model AOD18 AOD24
Max. rated power 1800W 2400W
Rated voltage 240V 50Hz
Three pin plug type 10 Amp
Length of power lead (mm) 1000
IP Rating IP65
Heater Body
Dimensions
(mm)
L H
W
Length 1225 1505
Width 177
Height 60
Unit Weight (kg) 6.1 7.5
Available installation options Ceiling and Wall mount
Recommended mounting
heights (mm)
From oor Min. / Max. * 2100 / 3000
Ideal. 2100 - 2700
Clearances Vertically from a surface Min. 1000
Other See "Clearances" on page 11 for requirements
* Heating effectiveness will be reduced if appliance is mounted at greater heights.
ABOUT YOUR OUTDOOR RADIANT HEATER

Airo 8 Outdoor Radiant Heater OIM
GENERAL DESIGN LAYOUT / CARTON CONTENTS
The packaging for this appliance should contain:
1. Outdoor Radiant Heater: a. Heater body b. Front radiating surface.
2. 1000mm Flexible power cord with three pin plug (tted)
3. Operation Indicator Light
4. Adjustable angle mounting bracket ttings (x2)
5. Mounting bracket locking plates (x2)
6. Operating & Installation Instructions
7. Remote Control
OPERATION
1. Before operating the heater for the rst time or after periods of non use ensure that the radiating surface is
clean and free of debris or dust see "Cleaning" on page 14.
2. Ensure that the GPO for the heater is in the "ON" position, then switch "ON" the power at the isolating switch
(if tted).
4
5
2
6
4
7
3
1a
1b
5
NOTE
Ensure that the power switch on the right hand side of the appliance is set in the ‘I’ position when
installing.
Power
indicator
Remote
control
Power
switch to ‘I’
position
White
indicators
ABOUT YOUR OUTDOOR RADIANT HEATER

Airo 9 Outdoor Radiant Heater OIM
3. The blue power indicator will ash to indicate the heater is in Standby mode.
4. Point the remote control towards the indicator light area of the heater to operate it.
Press “On” button on the remote control to turn on the heater and the heater will begin to radiate heat. The power
indicator will light and a beep will be heard.
With the heater "ON", press button "Low" on the remote control, the power indicator will light as blue; press button
"Mid" the power indicator will light as green; press button "High" the power indicator will light as red.
NOTE
The heater may take up to 15 minutes to reach maximum heat, depending on the area being
heated and the conditions.
5. Press Standby button to turn o󰀨 the heater and the heater will be placed into standby. The blue power
indicator will ash and a beep will be heard.
6. Switch "OFF" the power at the isolating switch to turn o󰀨 the heater. The operation indicator will go out.
NOTE
The heater may take up to 30 minutes to fully cool down, depending on the area being heated and
the conditions.
DELAY OFF TIMER
With the heater ‘ON’, press button “1” on the remote control, the white indicator light will light, the heater will be o󰀨
in 1 hour. The heater will be placed into standby after 1 hour. The available time sets are indicated in table below.
Button on remote control Indicator light Description Min time = 1hr
Max time = 13 hrs
To quit or cancel delay
o󰀨 timer, press the
same buttons you
selected. The indicator
light should be o󰀨.
1The heater will be OFF in 1 hour
2The heater will be OFF in 2 hours
1 and 2 The heater will be OFF in 3 hours
4The heater will be OFF in 4 hours
1 and 4 The heater will be OFF in 5 hours
6The heater will be OFF in 6 hours
1 and 6 The heater will be OFF in 7 hours
2 and 6 The heater will be OFF in 8 hours
1, 2 and 6 The heater will be OFF in 9 hours
4 and 6 The heater will be OFF in 10 hours
1, 4 and 6 The heater will be OFF in 11 hours
2, 4 and 6 The heater will be OFF in 12 hours
1, 2, 4 and 6 The heater will be OFF in 13 hours
REMOTE CONTROL BATTERIES
1. Insert batteries before using the remote control. The battery type used is AAA (1.5 V).
2. Remove the battery cover at the rear of the remote control.
3. Insert the new batteries and make sure that the + and - terminals of the batteries are installed correctly.
4. Reattach the battery cover.
ABOUT YOUR OUTDOOR RADIANT HEATER

Airo 10 Outdoor Radiant Heater OIM
REGULATORY REQUIREMENTS
• The heater must be installed in accordance with the manufacturers installation instructions.
• The heater MUST ONLY be installed or removed by an authorised person.
• The heater MUST be installed in accordance with AS/NZS 3000 and all other applicable local municipal
building codes including OH&S requirements
UNPACKING
IMPORTANT
If any damage is present DO NOT INSTALL or OPERATE the appliance and contact your supplier
for advice.
APPROXIMATE HEATING AREA
A
B
C
Heater
Indoor Area Spot Heating
Dimension AOD18 AOD24
A 1225 1505
B 2050 2650
C 2150 2150
Outdoor Covered / Enclosed Area
Dimension AOD18 AOD24
A 1225 1505
B 1600 2050
C 2150 2150
OUTDOOR RADIANT HEATER MOUNTING
This outdoor radiant heater comes with a pair of stainless steel adjustable angle mounting brackets. The adjustable
angle enables the heater to be installed on vertical, horizontal and inclined surfaces.
The ideal mounting position is directly above the area to be heated with a longitudinal orientation and facing
vertically downwards. If this is not possible, the heater(s) can be mounted on a wall and angled downwards. For
this application ensure the mounting height is within 2.1m to 2.7m.
WARNING
The heater must never be installed in the upwards or inwards facing position, the heating surface
must always be positioned to direct the heat in a downwards or outwards direction.
Vertical wall mount
Inclined ceiling mount
Horizontal ceiling mount
Angled horizontal ceiling mount
Correct Installation
Incorrect Installation
WALL WALL WALL
CEILINGCEILINGCEILING
WALL
CEILING
INSTALLATION

Airo 11 Outdoor Radiant Heater OIM
CLEARANCES
Minimum clearances when mounting the heater on A VERTICAL WALL.
Minimum clearances when mounting the heater parallel with A CEILING.
Minimum clearances when mounting the heater at an ANGLE TO A CEILING.
1500 Min.
80 Min.
220 Min.
1000 Min. to surfaces (ie table tops, ect)
2100 Min. from floor
3000 Max. from floor (recommended)
Fans, lights and
sprinkler fittings
MUST NOT
be below heater
Same both ends
600 Min.
600 Min.
600 Min.
165 Min.
Fans, lights and
sprinkler fittings
MUST NOT
be below heater
Same both ends
600 Min.
1000 Min. to surfaces (ie table tops, ect)
2100 Min. from floor
3000 Max. from floor (recommended)
1500 Min.
600 Min.
Fans, lights and
sprinkler fittings
MUST NOT
be below heater
110 Min.
Same both ends
600 Min.
1000 Min. to surfaces (ie table tops, ect)
2100 Min. from floor
3000 Max. from floor (recommended)
INSTALLATION

Airo 12 Outdoor Radiant Heater OIM
INSTALLATION METHOD
1. Open the packaging and carefully take the heater out and inspect for any damage.
2. Determine the mounting position for the heater, refer to "Approximate Heating Area" on page 10 "Outdoor
Radiant Heater Mounting" on page 10 and 11 to assist with the location of the heater.
3. Set the adjustable angle mounting brackets to desired angle:
For ceiling mounted installations the available mount angles are restricted to 0°, 15° and 30° only.
For wall mounted installations the available mount angles are restricted to 15°, 30° and 45° only.
4. Mark the position of the two brackets, using the following minimum recommended bracket spacing below to
determine the correct location.
Dimension (mm) AOD18 AOD24
A 710 ± 50 990 ± 50
5. Install the brackets onto the nominated surface or structure using appropriate xing screws suitable for the
mounted surface material and able to support more than double the weight of the heater being installed, refer
to "Specications" on page 7.
6. Hang the heater on the brackets and rmly secure in place with the mounting bracket locking plates by
tightening the bolt A rst, and then bolt Bas indicated below.
0° 15° 45°30°
CeilingWall
A
B
A
B
A
INSTALLATION

Airo 13 Outdoor Radiant Heater OIM
ELECTRICAL CONNECTIONS
WARNING
The installation of electrical wiring, power outlets, and switches MUST BE performed by an
authorised electrical installer.
GPO Connection
The heater is provided with a power cord tted with a 3 pin plug (models AOD18 and AOD24 are tted with a 10
Amp plug) for connection to a dedicated single-phase 240V AC~ 50Hz earthed power outlet. Before connection,
make sure that specications of the power outlet meet the requirements of those indicated on the appliance
dataplate.
The power outlet MUST be equipped with an automatic circuit breaker with rated current not less than 16A.
For switching the heater "ON" or "OFF" an accessible All-pole disconnection switch of suitable power rating should
also be provided in accordance with wiring rules.
Direct Wired Connection
The heater is designed to also allow for direct connection to a suitably rated single-phase 240V AC~ 50Hz earthed
power supply. Before connection, make sure that specications of the power supply to the heater meet the
requirements of those indicated on the appliance dataplate.
The power supply MUST be equipped with an automatic circuit breaker with rated current not less than 16A.
The installation MUST be equipped with an accessible all-pole disconnection switch of suitable power rating
installed in accordance with wiring rules..
If the heater is being hard wired the circuit must be tted with an "ON/OFF" isolation switch, in accordance with
wiring rules.
LOCATION OF ELECTRICAL CONNECTION
Electrical connections or GPOs MUST NOT be located at the back of the heater. They MUST be located outside
the installation footprint of the units to reduce the e󰀨ect of damage caused by heat build-up behind the heater
When mounted on an incline ensure the electrical connection is located at the lowest point of the heater.
MULTIPLE INSTALLATIONS
For connection of more than one heater to a common "ON/OFF" isolation switch refer to your authorised electrical
installer.
IMPORTANT
Ensure that the power switch on the right hand side of the appliance is set in the ‘I’ position when
installing.
Correct Installation Incorrect Installation
INSTALLATION

Airo 14 Outdoor Radiant Heater OIM
CLEANING
WARNING
ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
NEVER IMMERSE THE APPLIANCE IN WATER.
CAUTION
Before operating the heater for the rst time or after extended periods of non use ensure that the
surfaces are clean and free of debris or dust.
Once the radiating surface are clean avoid touching to prevent any transfer of skin oils to the
heating surfaces as this may cause spotting or staining.
NEVERATTEMPT TO CLEAN THE HEATER WHILE HOT,ALWAYS WAIT FOR IT TO COOL DOWN.
Regular removal of accumulated debris and dust will prevent unpleasant burnt odours and prevent spotting and
stains on the surfaces, do this as needed or once per year.
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure garden
hose or wet cloth. ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
For more thorough cleaning of the surfaces a mild alcohol solution such as methylated spirits can be used, nish
o󰀨 with a soft dry cloth or rag.
SAVE A SERVICE CALL
SYMPTOM CAUSE
Will not heat / No operation indicator Check power switch on the right side of appliance is turned on.
Check that power is connected and switched on.
Heater smells when rst used. This is caused by oil or dust left over from the manufacturing
process and will stop after a short time.
Faint smell for short periods after
turning on the heater.
This is normal and should stop after a short time.
Heater smells when turned on after
periods of non use.
Build up of debris and dust on the heater. Switch the heater o󰀨 and
allow it to cool down and then clean.
Clinking noises when heater is turned
on and after being turned o󰀨.
This is expansion and contraction noises of the heaters metal
components and is normal.
Poor heating performance. Exposure to extreme ambient conditions such as high winds /
excessively cold temperatures can lower the heating performance
of an outdoor installation.
WHEN TO CALL FOR SERVICE
There are no user serviceable parts in this appliance, only an authorised person can such as a qualied electrician
can service or maintain this appliance.
SYMPTOM CAUSE
There is a burning smell and or
strange sounds (other than normal
expansion and contraction noises)
coming from the unit.
Turn o󰀨 the heater, and contact Rinnai.
When associated circuit breaker
(safety, ground) is thrown or a fuse is
blown.
Turn o󰀨 the heater, and contact your authorised electrical installer.
Poor heating performance. Incorrectly sized installation, contact your authorised electrical
installer.
Faulty heater element, turn o󰀨 the heater, and contact Rinnai.
Will not heat / No operation indicator Check that power is connected and switched on, if still faulty, turn
o󰀨 the heater, and contact Rinnai.
CARE & MAINTENANCE

Airo 15 Outdoor Radiant Heater OIM
Rinnai Australia Pty. Ltd. ABN 74 005 138 769, 100 Atlantic Drive, Keysborough VIC 3173.
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure with a good, you are entitled to a replacement or refund and compensation for any other
reasonable foreseeable loss or damage. If the failure does not amount to a major failure and if the goods fail
to be of acceptable quality, you are also entitled to have the goods repaired or replaced.
For a major failure with the service, you are entitled to cancel your service contract with us and obtain a refund
for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for
any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are
entitled to have problems with the service rectied in a reasonable time and, if this is not done, to cancel your
contract and obtain a refund for the unused portion of the contract.
The benets provided by this Warranty are in addition to any other rights and remedies available to a consumer
under the Australian Consumer Law and any other law which may apply to the goods and or services.
1 DEFINITIONS
The terms listed below shall have the following meanings:
1 “Authorised Service Representative” means an independent service contractor authorised by Rinnai or
Rinnai service personnel.
2 “Rinnai” means Rinnai Australia Pty Ltd (ABN 74 005 138 769) and any related company.
3 “Certicate(s) of Compliance” means certicate(s) issued by licensed personnel (including plumbers,
refrigeration mechanics, electricians or other relevant tradespeople) to certify that any prescribed works comply
with applicable regulatory requirements.
4 “Certicate(s) of Occupancy” means certicate(s) issued by the local government authority (or similar
organisation) which certies that a home can be occupied.
5 “Installation Site” means the site at which the Product is originally installed.
6 “Normal Business Hours” means 8:30am to 5:00pm Monday to Friday, excluding public holidays.
7 “Operating/Installation Instructions” means the user manual or other documentation which provides
detailed instructions on the proper operation and maintenance of the Product.
8 “Other Applications” means any Product used for purposes other than Residential & Light Commercial
Applications. Other Applications may include but are not limited to factory, IT/Server room, telephone exchange,
processing area (e.g. bakery, kitchen, warehouse, swimming pool, agricultural facilities such as a nursery).
Any Product which has been installed, for whatever purpose, as a retrot component to an existing system, will
also be classed as being part of an “Other Application” regardless of the purpose of use of the existing system
into which such product has been installed.
9 “Purchaser” means the end user of the Product, the person named as owner in the Warranty certicate, the
holder of the Proof of Purchase or the holder of a property transfer document where the Product is included
as part of the chattels.
10 “Product” means the equipment purchased by the Purchaser and described in Section 2 of this document.
11 “Proof of Purchase” means a Tax Invoice or Receipt in respect of the Product. In the case of new constructions,
a Certicate of Occupancy or a Certicate of Compliance that details the date of installation or commissioning
will su󰀩ce.
12 “Qualied Installer” means the qualied installation contractor who is responsible for performing the
installation work in the manner prescribed by local and statutory regulations, including compliance with any
relevant and to Rinnai specications, including Australian Standards.
13 “Residential & Light Commercial Applications” means any Product for use in residential or light commercial
applications where
a) the Product is solely used for the purpose of human comfort; and
b) the ambient temperature of the space the Product is intended to heat or cool is inuenced solely or
primarily by natural exterior weather conditions rather than by man-made or mechanical heat sources.
Examples of Residential & Light Commercial Applications include, homes, o󰀩ces, hotels, apartments,
nursing homes, hospitals, health care premises, shopping centres, and retail stores.
TERMS OF WARRANTY – AUSTRALIA

Airo 16 Outdoor Radiant Heater OIM
2 TERMS OF WARRANTY
2.1 Subject to the Terms of Warranty set out in this document, e󰀨ective from the date of purchase by the Purchaser,
the Product is warranted to be free from defects in materials & factory workmanship for the period set out in
table below:
Residential and Light Commercial
PRODUCT GROUPS PARTS LABOUR
Evaporative Coolers & Ducted Gas Heaters (excluding
Compact Classic Series)
5 Years
*Extended 4
Years Option
5 Years
*Extended 4
Years Option
Ducted Gas Heaters - Compact Classic Series 3 Years 3 Years
Refrigerated Airconditioning Products 5 Years 5 Years
Ducted Gas Heaters - Heat Exchangers and Burners
Evaporative Coolers - Structural components only 10 Years N/A
Portable Air Conditioning / Dehumidier / Air Purier 2 Years N/A
Wi-Fi Devices 1 Year 1 Year
Other Applications All Product Groups 2 Years 1 Year
After Market Spare Parts 1 Year N/A
2.2 Rinnai will determine in its sole discretion, which classication the Product ts into and the corresponding
Warranty that shall apply.
2.3 An Authorised Service Representative will repair or replace, at its option, the Product or any part of the
Product that its examination shows to be defective. The repair or replacement shall be performed during
Normal Business Hours by an Authorised Service Representative. Repair by persons other than an Authorised
Service Representatives may void the Warranty.
2.4 Alternatively to clause 2.3 above, Rinnai can at its discretion elect to pay you an amount equivalent to the cost
of repairing or replacing the Product.
2.5 If Rinnai provides you with either the replacement costs or replacement product, ownership of the original
Product shall immediately transfer to Rinnai.
2.6 Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an
Authorised Service Representative to inspect the Product. Rinnai is not responsible for:
a) costs for tradespeople engaged by you that are not Rinnai Authorised Service Representatives.
b) any costs, including call out costs for a Rinnai Authorised Service Representatives, associated with a
Product which is determined upon inspection not to be covered by this warranty.
2.7 Rinnai will reimburse any reasonable costs associated with making a legitimate warranty claim against Rinnai
which are not otherwise specied above.
2.8 The Warranty of the Product requires that, in addition to all other conditions, the Purchaser conducts regular
and/or preventative maintenance as may be specied by the Operating/Installation Instructions or otherwise
directed by Rinnai and required by the level of usage and the usage environment, including the use of
correct and uncontaminated refrigerants and lubricants. Refrigeration, plumbing and electrical works must be
undertaken by licensed personnel.
2.9 Where a Product or failed component is replaced under warranty, the time remaining on the original Product
warranty period will continue to apply and the replacement product or part will be subject to the original
warranty period only.
TERMS OF WARRANTY – AUSTRALIA

Airo 17 Outdoor Radiant Heater OIM
3 CONDITIONS OF WARRANTY
3.1 The Purchaser may only obtain the benet of the Warranty if the Purchaser:
a) maintains and has the Product serviced in accordance with the instructions set out in the service section
of the relevant Service or Owner’s Manual;
b) complies with clause “7 Purchaser’s Responsibilities” on page 18;
c) noties Rinnai within 30 days of a defect occurring or, in the case of a latent defect, becoming apparent,
that a claim is being made under this Warranty; and
d) provides, in support of the claim made under this Warranty, a Proof of Purchase.
3.2 This document (and any statutory consumer guarantees) represents the only Warranty given by Rinnai in
respect of the Product. No other person or organisation is authorised to o󰀨er any alternative warranty on
behalf of Rinnai.
3.3 If the date of purchase cannot be established to Rinnai’s satisfaction, the date shall be deemed to be 2
months after the date of manufacture or the date of sale by Rinnai, whichever is the latter.
3.4 This warranty applies to Products which are manufactured on or after the date of publication of this warranty
but before the next date of publication of this warranty.
4 EXCLUSIONS
4.1 This Warranty does NOT cover:
a) damage, problems or failure resulting from improper operation and/or inadequate maintenance by the
Purchaser (refer Purchaser’s Responsibilities section below);
b) damage, problems or failure resulting from improper or faulty installation. The Product must be installed
by a Qualied Installer in accordance with applicable regulations. Where applicable, Certicate(s)
of Compliance must be obtained by the purchaser from the Qualied Installer and presented to the
Authorised Service Representative;
c) damage, problems or failure caused by factors external to the Product including, but not limited to, faulty
or poor external electrical wiring, incorrect or faulty power supply, voltage uctuations, over voltage
transients or electromagnetic interference, inadequate or faulty gas, drainage services, or water services,
including water pressure, and non-potable water;
d) damage, problems or failure caused by acts of God, re, wind, lightning, ood, storm, hail storm fallout,
vandalism, earthquake, war, civil insurrection, misuse, abuse, negligence, accident, pests, animals, pets,
vermin, insects, spiders/bugs or entry of foreign objects or matter into the Product such as dirt, debris,
soot or moisture;
e) damage, problems or failure caused by environmental conditions including, but not limited to, excessive
moisture, salt or other corrosive substances or atmospheric conditions;
f) Product which has been installed in a portable or mobile building, structure or application including, but
not limited to, a caravan, boat or trailer;
g) Product which has been re-installed at a location other than the original site;
h) any consumable item supplied with the Product including, but not limited to, an air lter, battery, fan belt,
igniter or cooler pad;
i) installation of third-party components that may be attached to the Product. These include, but are
not limited to, control wiring, ducting, return air lter(s) grille, register, di󰀨user, zone motors, controls/
thermostats, pipe work and fabricated or added components. These items remain solely the responsibility
of the Qualied Installer;
j) installations where electrics/electronics may be subjected to moisture/chemicals (e.g. swimming pools
or nurseries);
k) any repair, which is needed as a result of an accident, misuse, abuse or negligence;
l) Product that is utilised in an environment (indoor and outdoor) outside its specied operating range; and
m) fair wear and tear to the Product.
n) On-site labour warranty on portable (non-xed installation) Products – In respect of such Products the
Purchaser must return the Product to the supplier for repair or replacement).
TERMS OF WARRANTY – AUSTRALIA

Airo 18 Outdoor Radiant Heater OIM
5 LIMITATIONS
5.1 Third parties are often involved in providing advice to consumers about the climate control solutions best
suited to the consumer’s needs. Any advice or recommendations given by such parties, including advice
about Product tness for purpose and overall system design, sizing and application are not the responsibility
of Rinnai. This includes but is not limited to the heat load calculations, airow and system balancing.
5.2 This Warranty does not apply to any Product installed at an Installation Site which is outside Australia.
5.3 Except where inconsistent with the purchaser’s statutory rights and the rights given by this Warranty, all
liabilities of Rinnai for any direct, special, indirect or consequential loss or damage, any damage or expense
for personal injury or any loss or destruction of property, arising directly or indirectly from the use or inability
to use the Product or any of its parts and/or servicing the Product, are expressly excluded.
6 TRAVEL, TRANSPORT & ACCESS COSTS
6.1 The Purchaser must pay freight charges, in-transit insurance expenses and travelling costs for repairs/
replacements under this Warranty, that are required to be performed 50km from the nearest Rinnai branch or
Authorised Service Representative.
6.2 Subject to clause 6.3, Rinnai will pay freight charges, in-transit insurance expenses and travelling costs for
repairs/replacements that are required to be performed less than 50km from the nearest Rinnai branch or
Authorised Service Representative, subject to the following:
a) Rinnai will arrange for such repairs/replacements and make any payment directly to the third party to
provide the freight, in-transit insurance or travel services; or
b) if Rinnai considers appropriate, it will authorise the Purchaser in writing to pay for the relevant freight
charges, in-transit insurance expenses or travelling costs and then, upon provision by the Purchaser to
Rinnai of a tax invoice showing those costs have been incurred, reimburse the Purchaser for such costs
which are within the terms of the authorisation. If the Purchaser pays for the relevant freight charges,
in-transit insurance expenses or travelling costs without written authorisation from Rinnai, Rinnai will not
reimburse the Purchaser for such costs.
6.3 The Purchaser must pay all costs and expenses in respect of:
a) any service call out fee if the Product is not accessible for service
b) making the Product accessible for service, for example, restricted access or working at heights, or the
labour cost for an additional person due to OHS requirements.
c) providing a safe working environment for installation, service, maintenance or repair of the Product;
d) any surcharge applicable in respect of supplying replacement parts outside Normal Business Hours; and
e) any other costs and expenses in relation to claiming the Warranty that is not covered by clause 6.2.
7 PURCHASER’S RESPONSIBILITIES
7.1 The Purchaser must operate and maintain the Product in accordance with the Operating Instructions and
service maintenance schedule, including conducting an appropriate number of services to the unit during the
Warranty period, based on usage and the usage environment including but not limited to;
a) regularly cleaning the air lter(s) and replacing them where necessary;
b) replacing expired batteries or other consumables as required;
c) ensuring that the condensate drain is kept clean and clear of obstructions.
HOW TO MAKE A WARRANTY CLAIM:
If you wish to make a warranty claim in respect of any Portable Product, please return it to the place of purchase,
or if that is not possible, contact Rinnai to enquire about alternative arrangements.
If you wish to make a warranty claim in respect of any xed Product, please contact Rinnai on the details set out
below to make arrangements for an Authorised Service Representative to inspect the product.
As per clause 2.6 of the Terms and Conditions of Warranty, purchasers are responsible for the costs of any repair
and/or call out fee where, on inspection, the alleged defect is found by Rinnai’s Authorised Service Representative
not to be covered by this warranty or any statutory consumer guarantee applicable to the Product.
The Terms and Conditions of Warranty contain important information about your rights and obligations under this
warranty. Please read them fully and carefully before making a claim.
TERMS OF WARRANTY – AUSTRALIA

Airo 19 Outdoor Radiant Heater OIM
NOTES

Airo 20 Outdoor Radiant Heater – OIM Issue 1 – December 2020
CONTACTS
Rinnai Australia Pty Ltd
ABN 74 005 138 769 | AU45204
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: [phone]
Fax: [phone]
National Help Line
Tel: [phone]* Fax: [phone]
Monday to Friday, 8.00 am to 5.00 pm EST.
*Cost of a local call higher from mobile or public phones.
For further information visit www.rinnai.com.au
or email [email protected]
Rinnai has a Service and Spare Parts network with
personnel who are fully trained and equipped to give
the best service on your Rinnai appliance. If your
appliance requires service, please call our National
Help Line.
With our policy of continuous improvement, we
reserve the right to change, or discontinue at any time,
specifications or designs without notice.