Alcatel-Lucent Enterprise OpenTouch 8254 User manual

8254 DECT Handset
8234 DECT Handset
OpenTouch™ Suite for MLE
User Manual
8AL90387ENACed01a –08/2021

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This document describes the services offered by the 8254/8234 DECT Handset connected to an
OmniPCX Enterprise system.
Your phone can be connected to an IBS, RBS, IP-xBS, or IP-DECT radio base station depending on the
company telephone system. Some features depend on the type of radio base station you are connected to.
Operating conditions
This approved DECT telephone is intended to be used with an Alcatel-Lucent Enterprise cordless PABX.
The following conditions must be respected, notably concerning the use of radioelectric frequencies
•Changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
•To limit the risk of interference, people with pacemakers must keep the wireless telephone away from
their equipment (minimum distance of 15 cm/6 inches).
•It is recommended to follow the standard acceptance procedures before using this equipment in
human safety critical areas (hospitals...).
•DECT equipment can only be used to establish links between fixed points if these links are temporary.
•The conditions of access to a DECT equipment telepoint network shall be stipulated by contract with
the operator of the authorized telepoint network concerned.
•8254 DECT Handset: your phone is IP65 compliant but you must remember to firmly close all covers.
•8234 DECT Handset: Your device is IP40 compliant. Do not expose this equipment to severe
conditions (rain, sea air, dust, etc.).
•Switch off the telephone before changing the battery.
•You must not switch on or use your telephone near gas or inflammable liquids.
•The headset includes magnetic elements that may attract sharp metallic objects.
•There is a danger of explosion if the battery is replaced incorrectly. Use only recommended battery:
Alcatel-Lucent 3BN67332AA (Dongguan DRN New Energy Co. Ltd. RTR001FXX - Zhongshan
Tianmao Battery Co. Ltd. BP1709/A - Li-ion 3.7V 1100mAh 4.1Wh).
•The mains power socket used must be close to the charger/holder and easily accessible, so that it
can be used as an 'on/off' facility.
•Charge the battery for about 6 hours before initial use.
•Use only recommended charging units:
- 82x4 DECT Handset desktop charger (3BN67371AA).
- 82x4 DECT Handset dual desktop charger (3BN67372AA).
•With the following Power Supply Units:
- 8232 DECT Handset Desktop charger PSU Europe (3BN67335AA)
Ten Pao (Model S005AYV0500100) efficiency level VI (rating I/P:AC 100-240V, 0.2A; O/P: DC
5V, 1A).
- 8232 DECT Handset Desktop charger PSU WW (3BN67336AA)
Ten Pao (Model S008ACM0500100 with UK,US,AUS plugs) efficiency level VI (rating I/P:AC
100-240V, 0.3A; O/P:DC 5V, 1A).
- DECT Desktop chargers PSU India (3BN67377AA)
Ten Pao (Model S005AYI0500100) efficiency level VI (rating I/P:AC 100-240V, 0.2A; O/P: DC
5V, 1A).
•To prevent possible hearing damage, do not listen at high volume levels for long periods.
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning. The labels and icons displayed on your phone depend on the system to which you are
connected and may differ from those specified in this document.

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1Getting to know your telephone 6
1.1 Phone description 6
1.2 Status icons 9
1.3 MENU icons 10
1.4 Call icons 11
1.5 Accessing the MENU and navigating 12
2Getting started 13
2.1 Unboxing 13
2.2 Installing the battery in the telephone 13
2.3 Charging your telephone battery 14
2.3.1 Charging the battery on a single charger 14
2.3.2 Charging the battery on a dual charger 15
2.3.3 LED 15
2.3.4 Autonomy of your telephone 15
2.4 Switching on your telephone 16
2.5 Switching off your telephone 16
3Using your telephone 17
3.1 Identify the terminal you are on 17
3.2 Messaging portal 17
3.3 Call log 19
3.4 Making a call 19
3.5 Calling from your personal directory 19
3.6 Calling your caller by name (company directory) 20
3.7 Receiving a call 20
3.8 Redialing 21
3.9 Requesting automatic callback if internal number is busy 21
3.10 Consult callback request 21
3.11 Sending text message if internal number is busy 22
3.12 Speaking on the loudspeaker of a busy internal contact 22
3.13 Sending a text message to an internal contact 22
3.14 Send a voice message copy 23
3.15 Sending a recorded message to a number or a distribution list 23
3.16 Consulting your voice mailbox 24
3.17 Consulting text messages 24
3.18 Forwarding calls to another number (immediate forward) 25
3.19 Different types of diversions / Example of diversion on busy 25
3.19.1 Different types of diversions 25
3.19.2 Example of diversion on busy 26
3.20 Diverting calls to your voice mailbox 26
3.21 Display an absence message 26
3.22 Program your associate number 27
3.23 Define an overflow number 27
3.24 Cancelling all forwards 28
3.25 Answering the general bell 28
3.26 Call pick-up 28
3.27 Hunting groups 29
3.27.1 Hunting group call 29
3.27.2 Temporary exit from your hunting group / Return into your group 29

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4During a conversation 30
4.1 Make a second call 30
4.2 Receiving a second call 31
4.3 Switching between two calls (Broker call) 31
4.4 Transferring a call 31
4.5 Three-way conference with internal and/or external contacts (conference) 32
4.6 Placing an outside call on hold (parking) 32
4.7 Activate/deactivate voice frequency 33
5Programming your telephone 34
5.1 Identify the terminal you are on 34
5.2 Initializing your voice mailbox 34
5.3 Change your voice mailbox password 34
5.4 Adjusting the audio functions 35
5.4.1 Choose the tune 35
5.4.2 Adjusting the ringer volume 35
5.4.3 Adjust the buzzer/ringer mode according to your needs 35
5.4.4 Switching rapidly from ring mode to vibrate mode and vice-versa 36
5.5 Activating headset mode 36
5.6 Adjusting your telephone functions 36
5.6.1 Adjusting audio functions 37
5.6.2 Adjusting keypad 37
5.6.3 Other settings 37
5.7 Selecting system language 38
5.8 Programming your personal directory 38
5.9 Modifying a record in the personal directory 39
5.10 Erase a record from the personal directory 39
5.11 Programming an appointment reminder 40
5.12 Locking your telephone 41
5.13 Modifying your personal code 42
6Alarm notification call 43
6.1 Introduction 43
6.2 Emergency calls 43
6.3 Force ringing 44
6.4 Notification calls 44
6.5 Alarm acknowledgment 44
7Registering the telephone 45
7.1 Registering the telephone on a system for the first time 45
7.2 Registering the telephone on other systems 46
7.3 Selecting your telephone system 47
7.4 Display or modify the name of the connected system (network) 48
7.5 Deregister 48
7.6 Power mode 49
7.7 Change the PIN code 49
8List of accessories 50
8.1 Belt clip 50
8.2 Belt clip cover 50
8.3 Spare swivel clip package 50
8.4 Spare belt clip 51
8.5 Vertical pouch 51
8.6 Chargers 51
8.6.1 How to dock your phone on the desk support 52

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8.7 Power supply 52
8.8 Presentation of the battery pack 53
8.8.1 Autonomy of your telephone 53
8.8.2 Initial charge 53
8.8.3 Battery charge level 53
8.8.4 Place or remove the battery in the telephone 53
8.9 Headphone / external microphone 54
8.10 Cleaning and disinfecting your telephone 55
9Technical specifications 56
10 Ordering information 57
11 Declaration of compliance 58
Quick guide 60

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1.1 Phone description
8254 DECT Handset (1) 8234 DECT Handset
•Make a call.
•Answer the call.
•Long press (feature depending on the system): redial last number or access the
redial list.
•Switching between two calls (Broker call).
•Switch off ringer.
•Hang up.
•Long press: switch on the phone / switch off the phone.
•Access MENU.
•Back to homepage.
•Return to previous menu.
•Erase a character.
•Delete an entire field.
•Short press on OK key: confirm.
•Long press on OK key (2): emergency call if alarms are configured.
•Left, right, up, down arrows: navigate.
•Down navigation key: access to personal directory.
•Access MENU: press the 'OK' key to directly open the menu associated with the
status of the handset (depending on the selected status icon - voicemail,
.

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•Fixed softkeys.
The following icons are displayed depending on the status of the handset.
Select the corresponding softkey to access the feature.
•Short press: access the company directory (access the dial by name feature).
•Long press: identify the terminal you are on.
•Long press in idle state: lock/unlock the phone.
•In communication mode: activate/deactivate the mute feature (short press). No
feature is associated with this key in idle mode.
•Short press in idle state: access the ringer and vibrate adjustment feature.
•Long press in idle state: activate/deactivate vibrate feature (1).
•Short press during incoming call (ringing): answer the incoming call in
loudspeaker mode.
•Short press during communication: activate/deactivate the loudspeaker.
•Long press (features depending on the system): access the DTMF feature during
a conversation.
•Short press: increase the volume of the ring tone during an incoming call (4
steps) or increase the volume of the earpiece or loudspeaker during a
conversation (8 steps).
•Long press in conversation: activate/deactivate the loudspeaker.
•Short press: decrease the volume of the ring tone during an incoming call (4
steps) or decrease the volume of the earpiece or loudspeaker during a
conversation (8 steps).
•Long press during communication: activate/deactivate the mute feature.
8254
(1)
The behavior of this key depends on the system configuration:
•If alarms are configured:
oLong press or press twice: emergency calls.
oShort press in idle state: press on this key to light up the screen
when the phone is in idle state.
•If alarms are not configured:
oLong press in idle state: lock/unlock keypad.
•Short press in idle state: press on this key to light up the screen when the
phone is in idle state.
8234
(1)
•Long press: lock/unlock keypad.
•Short press: press on this key to light up the screen when the phone is in idle
state.
•3.5 mm, 4-pole jack (TRRS standards: CTIA).

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LED
•Green steady: the phone is on the charger and the battery is fully charged.
•Red steady: the phone is on the charger and the battery is charging.
•Slow orange flashing: telephonic event such as unread message, missed call,
etc.
•Rapid orange flashing: incoming call.
•Slow Red flashing: out of coverage.
•Rapid red flashing: low battery warning (low battery is signaled when battery
level reaches 10%). Put the handset on its charger.
•Rapid color changing: upgrade version (flashing).
•Clip to hook your phone on your belt. You can remove the clip and use a cover instead (sold
separately).
•The battery cover. The 8254 cover contains a lock to prevent it from opening, for example
during a fall.
•Wideband earpiece.
•Wideband microphone.
(1) The previous model of the 8254 DECT Handset does not have a red alarm key but a lock key. In this
case, the behavior of the lock key is the same as the red alarm key if the firmware is updated.
(2) Only available on the 8254 DECT Handset.
(3) Depending on the handset's settings.

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1.2 Status icons
The status icons are displayed on the welcome screen and indicate the status of the telephone.
When selected, the icons are displayed in white on a blue background: -> .
Battery charge level ( > > > ).
In charge (Flashing icon).
New event(s) - callback request, voice mail, text mail, missed call.
New missed call(s).
Vibrate mode active.
Ringer active.
Ringer disabled.
Progressive ringing enabled.
Loudspeaker on (in conversation).
Mute on (in conversation).
Telephone locked.
Call diversion activated.
Appointment programmed.
New firmware ready.
Radio reception quality - Normal power mode.
Radio reception quality - 50 mW Power mode.
You can obtain details on the status icons from the tooltips that appear on the welcome screen
when you use the navigator.
Press the 'OK' key to directly open the menu associated with the status of the handset
(depending on the selected status icon - voicemail, missed call, .
In the rest of the document, all icons are described in their unselected state.

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1.3 MENU icons
The MENU is accessible from the welcome screen by pressing the Menu key.
It provides access to all the functions available on your system.
When selected, the icons are displayed in white on a blue background: →.
Contacts
Manage your personal directory and access the company directory.
Dialed
Call back one of the last numbers dialed.
Forward
Divert your calls to voicemail or another number. Cancelling all forwards.
Messages
Consult and send voice and text messages.
Settings
Access the general settings of the phone (audio settings, keys, screensaver, dock
settings, language, select system, reset settings, status).
Services
Access the services configuration of the handset (associate, overflow, password, name,
number, etc.).
Language
Choice of language.
Ring
Ringing setting.
Alarms
Programming an appointment reminder.
Call log
Access the log of all incoming and outgoing calls.
Lock
Lock/unlock the set.
Install (password protected)
Installation.
The following menu is only available on the 8254 DECT Handset:
Alarm Acknowledge
Access the Alarm Acknowledge information.
Alarm Settings (password protected)
Alarm settings menu.
In the rest of the document, all icons are described in their unselected state.

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1.4 Call icons
When selected, the icons are displayed in white on a blue background: →.
Making a call. The example is given for the first call (line 1).
Receiving a call. The example is given for the first call (line 1).
Call on hold. The example is given for the first call (line 1). When you make a second
call, your first contact is put on hold.
Sending text message if internal number is busy.
Reading messages.
Accessing the directories.
Transferring a call.
Switching to DTMF signals.
Setting up a conference.
Immediate forwarding.
Forwarding calls to your voice message service.
Conditional forwarding.
Canceling forward.
Absence message.
Parking an external communication.
Call duration and cost.
Additional options (features depending on the system).
Programming your telephone.
Cancel enquiry.
In the event of a multiple call, the icons have symbols (such as numbers) to distinguish between the
different callers. Example: first call is on hold, second call is ongoing / .
In the rest of the document, all icons are described in their unselected state.

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1.5 Accessing the MENU and navigating
The screen descriptions are given as examples and are not exact representations of what can be displayed
on your handset.
Access the menu.
Press the Access menu key (short
press).
Select a function in the MENU.
Use the navigator keys and press the
OK key to select a function.
Navigating within a function.
You can move horizontally along the
various icons within the function
Press the OK key to validate your
choice.
OR
You can move vertically along the
various labels within the function
Press the OK key to validate your
choice.
Press the 'OK' key to directly open the menu associated with the status of the handset
(depending on the selected status icon - .

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In order to have a fully operational 8254/8234 DECT handset, make sure that you have the following items
with your handset: the battery, the AC/DC adapter, and the power supply.
2.1 Unboxing
•The 8254 or 8234 DECT Handset
with fixed belt clip.
•The battery.
•The battery cover.
The safety and regulatory
instructions to be read
carefully.
A desk charger for your phone is needed (single or dual charger). The charger is sold separately.
2.2 Installing the battery in the telephone
8254 DECT Handset
8234 DECT Handset
The 8254 cover contains a lock to prevent
it from opening, for example during a fall.
First you have to unlock the cover.
This step is not necessary for the 8234
DECT Handset.
If the belt clip is installed, you must lift it
up and maintain it in this position during
the battery installation or replacement.
Lift up the cover.
Inserting the battery:
•Position the battery 'connectors '
side as shown in the drawing (A).
•Terminate the installation of the
battery in its compartment by
pressing as shown in the drawing
(B).
A
B




A
B

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8254 DECT Handset
8234 DECT Handset
Replace the cover.
If you are using a 8254 DECT Handset,
please make sure that the lock is correctly
positioned.
2.3 Charging your telephone battery
The charger is sold separately.
2.3.1 Charging the battery on a single charger
Place the handset into the support facing you, as shown in the picture. Plug the USB cable into the AC/DC
adaptor. Plug the AC/DC adaptor into the mains power supply.
The AC/DC adaptor is not provided with the set. Please contact your provider for a recommended AC/DC
adaptator.
Depending on the configuration of the handset, a beep is emitted when charging begins. The battery status
icon flashes and the LED lights up.
•Green steady: the phone is on the charger and the battery is fully charged.
•Red steady: the phone is on the charger and the battery is charging.
•You can configure how the handset behaves when it is installed on the charger using the settings
menu. Refer to the chapter on configuring your telephone: Adjusting your telephone functions.
B





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2.3.2 Charging the battery on a dual charger
Place the handset into the Dual Charger front slot facing you.
If you have a spare battery, you can charge it at the same time. Place the spare
battery pack in the back slot, charging contacts down. Push the spare battery forward
and downward under the clip to keep it on charge (A).
The AC/DC adaptor is not provided with the set. Please contact your provider for a
recommended AC/DC adaptator.
Depending on the configuration of the handset, a beep is emitted when charging
begins. The battery status icon flashes and the LED lights up. If a spare battery is on
charge, a dedicated LED on the charger lights up.
•Green steady: the battery is fully charged.
•Red steady: battery charging.
To remove the spare battery, push it down and backward to unclip it.
•You can configure how the handset behaves when it is installed on the charger using the settings
menu. Refer to the chapter on configuring your telephone: Adjusting your telephone functions.
2.3.3 LED
•Green steady: the battery is fully charged.
•Red steady: battery charging.
Recharge your telephone battery regularly. The telephone can be on or off when recharging the battery. If
the telephone is to remain unused or out of its charger for several weeks, remove the battery and store it
separately.
The battery charging time is usually less than 3 hours. Charging time depends on the power source where
.
The charging time for the spare battery is usually 6 hours.
2.3.4 Autonomy of your telephone
On standby in the radio coverage zone
Up to 100 hours when screensaver is activated.
Up to 200 hours without screensaver.
In continuous conversation
Up to 20 hours.
Switch off the telephone before changing the battery.

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2.4 Switching on your telephone
•Press the switch on/off key (Long press).
•Your telephone is switched on.
If the display fails to light up or the battery icon is flashing, recharge the battery.
If the radio reception icon doesn't appear on the telephone display:
•Check that you are in an area covered (if you are not, move close to a radio access point).
•Check that the telephone is properly installed in the system (consult the PABX manager).
Auto install?: if the display indicates this message, please contact your installation technician or consult the
following chapter: Registering the telephone.
2.5 Switching off your telephone
•Press the switch on/off key (Long press).
•Confirm switching off: Yes.
•Your telephone is switched off.

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3.1 Identify the terminal you are on
•Displays your telephone number (Long press).
OR
•Access MENU.
•Services
•Displays your telephone number.
3.2 Messaging portal
The messaging portal allows you to access and manage features such as voice messages, text messaging,
or missed calls.
The message icon is displayed in the status bar when you receive a new event (new voice
message, new text message, callback request, or new missed call). In the event of a missed
call, a blue arrow is displayed in the status bar. Information about the event is displayed on
the screen. The orange LED on your telephone flashes to indicate that you have a new
request. You are alerted by a special tone.
The event priority is (from high to low): voice message, text message, callback request and
missed call.
Accessing the messaging portal
•If the message icon in the status bar from the welcome screen is not selected, select it
by using the left/right navigation keys. Press the OK key to access the messaging
portal. New events are automatically displayed.
OR
•Access MENU.
•Messages
Access the messaging portal.

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Accessing the features of the messaging portal
•Use the left/right navigation keys to select the desired tab.
•Call log: Consulting external missed calls.
Enter your password if required (Depending on the system configuration and your
preferences). If selected, this icon appears in blue: .
•Call log: Consulting internal missed calls.
Enter your password if required (Depending on the system configuration and your
preferences). If selected, this icon appears in blue: .
•Voice Mail: Access the voice mail.
Enter your password if required (Depending on the system configuration and your
preferences).
•Text mails: Access the text mail.
Enter your password if required (Depending on the system configuration and your
preferences).
•Access to callback requests.
•Use the up-down navigation keys to select an event and press OK to open it.
Unread events are in bold.
Actions available from the messaging portal
The actions you can perform when you access the messaging portal depend on the selected tab and the
state of the event (new or acknowledged).
•Use the up-down navigation keys to select the action and press OK
•Delete: Delete the selected entry.
•Delete all: Delete all events of the selected tab.
•Call Back: Call the contact, originator of the event.
•Answer By Text: Answer with a text message.
•next: Display the following event.
•Back: Return to previous menu.
A text message is automatically deleted after you read it. A missed call is automatically deleted if you return
the call.
When consulting an event, you can delete the event once you have consulted it. However, you can choose
to delete all events in one go.

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3.3 Call log
•Access MENU.
•Call log
•< Incoming calls.
•> Outgoing calls.
3.4 Making a call
•Dial.
•Send the call.
You can use the 'OK' key to make the call: →Call.
To make an external call, dial the outside line access code before dialing your contact number.
You are in communication:
•Hang up.
3.5 Calling from your personal directory
Quick access:
•Access MENU.
(In idle state)
•Contacts
•Personal Dir
•Validate access to the 'personal directory '.
•Select the name of the person you wish to call.
•Send the call.
You can use the 'OK' key to make the call: →Call.
Quick access: . Quick access is enabled if you have at least one contact in your personal directory.
 
 
 

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3.6 Calling your caller by name (company directory)
Quick access:
•Access MENU.
short press
•Contacts
•Phone Book
•Enter the first letters of the name, name-first name or the initials of your caller.
•Apply.
•Select the type of search you want (last name, last name and first name or initials).
•Select the desired name.
•Send the call.
You can use the 'OK' key to make the call: →Call.
Name must be entered in format name / space / first name.
(short press): for fast access to this function from the home screen page, press the directory key.
3.7 Receiving a call
You are receiving a call.
or
Use one of the following:
•Answer the call by selecting the 'answer' key or the 'OK' key.
•Pick up the phone from the charger (depending on the handset's settings).
•Disabling the ringer: press the hang up key when your telephone rings: it is still
possible to answer by pressing the off hook key.
Speak.
•Hang up.
The ringer does not ring if:
•The vibrate mode is active, the vibrate mode active icon is displayed on the screen saver.
•The ringer is disabled, the ringer disabled icon is displayed on the screen saver.
You can use a headset with your phone. If you want the headset to ring only when receiving an incoming
call, you must activate the headset mode.
 
 
 