Nortel Meridian 1 Operating and installation instructions

Meridian 1
Succession 1000
Succession 1000M
Succession 3.0 Software
Meridian Integrated Voice Services
Description, Installation, Administration, and Maintenance
Document Number: 553-3001-359
Document Release: Standard 1.00
Date: October 2003
Year Publish FCC TM
Copyright © 2003 Nortel Networks
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1, Succession, and Meridian 1 are trademarks of Nortel Networks.
Title page

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MIVS Description, Installation, Administration, and Maintenance
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Revision history
October 2003
Standard 1.00. This document is a new NTP for Succession 3.0. It was created
to support a restructuring of the Documentation Library. This document
contains information previously contained in the following legacy document,
now retired: Meridian Integrated Voice Services: Description, Installation,
Administration, and Maintenance (555-3001-103).

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Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . 9
Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Engineering guidelines . . . . . . . . . . . . . . . . . . . . . . 27
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System software engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System hardware engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
MIVS hardware engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installation and configuration . . . . . . . . . . . . . . . . 37
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System software configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Installation preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Equipment installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Automatic Wake Up (AWU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Staff operation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Administration using the Command Line Interface 81
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
CLI Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
CLI System Administration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
CLI System Maintenance menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
CLI Protected Administration menu .. . . . . . . . . . . . . . . . . . . . . . . . . . 93
CLI Port Maintenance Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Fault isolation and correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Appendix A: MIVS product integrity . . . . . . . . . . . 111
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Environment specifications .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Electrical regulatory standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

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List of terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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About this document
This document is a global document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described are supported in your area.
Subject
This document explains how to install, configure, administer, and maintain
the Meridian Integrated Voice Services (MIVS) card.
The MIVS card is an Intelligent Peripheral Equipment (IPE) card that
provides the hospitality services of Automatic Wake Up (AWU) and Do Not
Disturb (DND). The MIVS allows a guest to order their own wake up call and
set a DND order through a user-friendly series of voice prompts.
Note on legacy products and releases
This NTP contains information about systems, components, and features that
are compatible with Succession 3.0 Software. For more information on
legacy products and releases, click the Technical Documentation link under
Support on the Nortel Networks home page:
http://www.nortelnetworks.com/
Applicable systems
This document applies to the following systems:
• Meridian 1 Option 11C Chassis
• Meridian 1 Option 11C Cabinet
• Meridian 1 Option 51C

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553-3001-359 Standard 1.00 October 2003
• Meridian 1 Option 61
• Meridian 1 Option 61C
• Meridian 1 Option 61C CP PII
• Meridian 1 Option 81
• Meridian 1 Option 81C
• Meridian 1 Option 81C CP PII
• Succession 1000
• Succession 1000M Cabinet
• Succession 1000M Chassis
• Succession 1000M Half Group
• Succession 1000M Single Group
• Succession 1000M Multi Group
Note that memory upgrades may be required to run Succession 3.0 Software
on CP3 or CP4 systems (Options 51C, 61, 61C, 81, 81C).
System migration
When particular Meridian 1 systems are upgraded to run Succession 3.0
Software and configured to include a Succession Signaling Server, they
become Succession 1000M systems. Table 1 lists each Meridian 1 system
that supports an upgrade path to a Succession 1000M system.
Table 1
Meridian 1 systems to Succession 1000M systems (Part 1 of 2)
This Meridian 1 system...
Maps to this
Succession 1000M system
Meridian 1 Option 11C Chassis Succession 1000M Chassis
Meridian 1 Option 11C Cabinet Succession 1000M Cabinet
Meridian 1 Option 51C Succession 1000M Half Group
Meridian 1 Option 61 Succession 1000M Single Group

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Note the following:
• When an Option 11C system is upgraded to run Succession 3.0 Software,
that system becomes a Meridian 1 Option 11C Cabinet.
• When an Option 11C Mini system is upgraded to run Succession 3.0
Software, that system becomes a Meridian 1 Option 11C Chassis.
For more information, see one or more of the following NTPs:
•Small System: Upgrade Procedures (553-3011-258)
•Large System: Upgrade Procedures (553-3021-258)
•Succession 1000: Upgrade Procedures (553-3031-258)
Intended audience
This document is intended for individuals responsible for installing,
configuring, administering, and maintaining the Meridian Integrated Voice
Services (MIVS) card.
Meridian 1 Option 61C Succession 1000M Single Group
Meridian 1 Option 61C CP PII Succession 1000M Single Group
Meridian 1 Option 81 Succession 1000M Multi Group
Meridian 1 Option 81C Succession 1000M Multi Group
Meridian 1 Option 81C CP PII Succession 1000M Multi Group
Table 1
Meridian 1 systems to Succession 1000M systems (Part 2 of 2)
This Meridian 1 system...
Maps to this
Succession 1000M system

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553-3001-359 Standard 1.00 October 2003
Conventions
Terminology
In this document, the following systems are referred to generically as
“system”:
•Meridian1
• Succession 1000
• Succession 1000M
The following systems are referred to generically as “Small System”:
• Succession 1000M Chassis
• Succession 1000M Cabinet
• Meridian 1 Option 11C Chassis
• Meridian 1 Option 11C Cabinet
The following systems are referred to generically as “Large System”:
• Meridian 1 Option 51C
• Meridian 1 Option 61
• Meridian 1 Option 61C
• Meridian 1 Option 61C CP PII
• Meridian 1 Option 81
• Meridian 1 Option 81C
• Meridian 1 Option 81C CP PII
• Succession 1000M Half Group
• Succession 1000M Single Group
• Succession 1000M Multi Group
The call processor in Succession 1000 and Succession 1000M systems is
referred to as the “Succession Call Server”.

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Related information
This section lists information sources that relate to this document.
NTPs
The following NTPs are referenced in this document:
•Transmission Parameters (553-3001-182)
•Hospitality Features (553-3001-353)
•Software Input/Output: System Messages (553-3001-411)
•Large System: Planning and Engineering (553-3021-120)
Online
To access Nortel Networks documentation online, click the
Technical Documentation link under Support on the Nortel Networks
home page:
http://www.nortelnetworks.com/
CD-ROM
To obtain Nortel Networks documentation on CD-ROM, contact your
Nortel Networks customer representative.

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26
Description
Contents
This section contains information on the following topics:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Physical description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Introduction
MIVS lets a guest in a hotel, hospital, or other facility order Automatic Wake
Up (AWU) and Do Not Disturb (DND) services from their room telephone.
MIVS lets staff order AWU and DND services for guests. To order AWU and
DND, guests and staff dial in to a Telephone User Interface (TUI). TUI offers
a user-friendly, interactive menu system.
Guest and staff operation
To order AWU or DND service, a guest dials either the AWU or the DND
access DN, whichever is appropriate. The MIVS TUI prompts the guest to
enter the appropriate information through the telephone keypad. If the request
is successful, the MIVS TUI provides a confirmation message. The guest
dials the same DN at any time to modify or cancel his request.
Note: Guests cannot customize TUI greetings.
The staff can order AWU or DND service at the guest’s request. The staff
dials the staff access DN and enters a password through the telephone keypad.

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The MIVS TUI gives the staff member the option of ordering either AWU or
DND for a guest. The MIVS also gives the staff the option of customizing the
TUI greetings guests hear. After the staff orders AWU or DND, MIVS
prompts the staff to enter the guest’s telephone number. The staff then orders
the service in the same way a guest does. Also, the staff can dial into the TUI
to modify or cancel the requested service.
Administration system
The administrator determines the DNs for AWU, DND, and staff access by
programming Automatic Call Distribution (ACD) queues. The administrator
must also enter these access DNs, as well as a few other parameters, through
a Browser User Interface (BUI). The administrator accesses the BUI from a
Web browser on any PC that has a connection to the customer LAN. After the
initial setup, the MIVS product requires very little, if any, ongoing
administration. Ongoing administration activities include fine-tuning certain
parameters, upgrading the MIVS software, and changing the number of ports
(simultaneous callers) that MIVS supports.
System options
MIVS offers 2-, 4-, and 8-port options. The size you choose depends on the
number of rooms (or guests) that your MIVS must serve. Each port serves one
caller at a time; therefore, an 8-port MIVS can serve eight simultaneous
callers.
Note: Nortel Networks recommends the 2-port option for facilities with
up to 200 rooms, the 4-port option for up to 500 rooms, and the 8-port
option for up to 1,000 rooms.
Figure 1 on page 17 shows the position of MIVS in the system.
The MIVS card resides in an Intelligent Peripheral Equipment (IPE) shelf, a
Succession 1000M Cabinet, or a Meridian 1 Option 11C Cabinet. The MIVS
card connects to the background (BGD) terminal through an RS-232
interface. The card sends AWU and DND requests to the AWU and DND
software through the BGD terminal. MIVS does not affect AWU and DND
functionality, except that you cannot use AWU Flexible Feature Codes
(FFCs) with MIVS.

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MIVS Description, Installation, Administration, and Maintenance
The MIVS can also be used on the IPE expansion cabinet NTAK70XX.
MIVS does not affect the setup of the Property Management System (PMS)
server. The PMS server provides room status updates to the system, including
the guest’s language preference. The MIVS retrieves this information from
the system when a caller dials into the MIVS.
Figure 1
MIVS system overview
PMSI link
PMS Server (optional)
RS-232
M
I
V
S
TTY port
(BGD)
RS-232
LAN
Staff desktop
existing
Guest phone
AWU S/W
Web
browser
Succession 1000M, Succession 1000,
or Meridian 1

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Additional features
MIVS includes the following additional features:
• Occupies one slot in the IPE shelf, Succession 1000M Cabinet, or
Meridian 1 Option 11C Cabinet
• Software transparent (the voice units emulate an M2616 digital set)
• Transmission Control Protocol/Internet Protocol (TCP/IP) connectivity
over Ethernet 10Base-T
• Multi-language voice prompts (MIVS retrieves the language preference
from the system through the BGD terminal)
• Keycode and dongle protection of the following resources:
— MIVS firmware release
— Number of ports
— Languages set
• A-Law and µ-Law support
• Time and date (in the firmware) synchronize with the system
• Uses files on Personal Computer Memory Card International
Association (PCMCIA) disk for:
— Firmware loads
— Voice files
— System configuration data
• BUI on embedded Web server for certain administration tasks
• Customization of the greetings through the TUI
Functional description
The MIVS card contains 2-, 4-, or 8-port options to handle two, four, or eight
simultaneous callers. Each access DN is an agentless ACD queue that uses the
Night Call Forward (NCFW) feature to transfer the caller to the main ACD
card queue. The ports are the agents of the main ACD queue. Figure 2 on
page 19 provides a graphical representation of this process. You can also
configure an additional agentless ACD queue to which MIVS directs guests

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MIVS Description, Installation, Administration, and Maintenance
following AWU and DND requests. For added value, this is configured as a
service menu.
Note: The DNs in the above illustration represent examples only.
When a guest calls one of those services, the call is redirected to the MIVS
ports. MIVS retains calling information as the call moves from queue to
queue. When a call enters an MIVS port, information is available about the
calling DN (which guest ordered) and the called DN (which service). The
MIVS provides information to the guest regarding the current status of
wake up requests. However, this information is retrieved by the MIVS via the
BGD port, and the process can take up to a few seconds, during which the
guest must wait. Therefore, the guest hears a few seconds of ringback tone
until the information is retrieved and the guest receives the prompts for the
requested service.
After dialing the appropriate DN and being directed to the ACD queue, the
guest receives the requested service.
Figure 2
Dial access to MIVS services
ACD AWU
4000
MIVS
ACD
4300
extensions
Succession 1000M, Succession 1000, or Meridian 1
ACD DND
4100
ACD Staff
4200
Night
(guest or staff
telephones)

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Each service is configured as an ACD DN. In addition, the staff is assigned
an ACD DN. Calls coming to one of the services are transferred to the ACD
serving the MIVS cards, from where they are walked-through the prompting
sequence.
Background Terminal Facility
MIVS connects to the system through a BGD SDI port. MIVS does not
actually make the AWU and DND reservations for the guests; it simply
transfers the requests to the system through the Background Terminal
Facility. The system makes the reservations through its existing AWU and
DND software. The system then returns confirmations of the services to the
guests through the BGD terminal and the MIVS.
The system stores all of the AWU, DND, and other relevant information for
the guests. When a guest or staff dials into the MIVS to request AWU or DND
service, the MIVS retrieves this information from the system through the
BGD terminal.
For more information about the BGD terminal, refer to Hospitality Features
(553-3001-353).
Security
MIVS uses a keycode to protect against unlawful feature usage. MIVS uses
industry-standard PCMCIA cards as the software medium. The keycode
restricts all upgrades of either port capacity or application software to a given
MIVS card. Nortel Networks accurately tracks the keycodes to allow for
satisfactory handling of field repairs and incremental upgrades. You must
disable the card for all upgrades, backups, or restores.