Alcatel-Lucent OPENTOUCH ALE-500 User manual

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Communications Suite for MLE
ALE-500 Enterprise DeskPhone
ALE-400 Enterprise DeskPhone
ALE-300 Enterprise DeskPhone
User manual
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Introduction
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Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with
innovative and sleek industrial design built for every workstyle and workplace with vertical
capabilities in the Enterprise environment.
The modular design associated with hardware and software customization capabilities offers a
large spectrum of configurations to satisfy the business communications requirements of all
workers generation from touch screen to physical soft keys and dialpad.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new
evolutive user experience.
A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No
Handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.
These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to
complement worker's computer and mobile phone with AudioHub feature, to offer Artificial
Intelligence (AI) Smart Speaker - Smart Display feature for business communications.
3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive
radiator for clear natural voice, full duplex audio for simultaneous conversation.

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These desk phones are robust, future-proof, durable products based on state-of the art hardware
and software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®,
Dual USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-
premises to cloud deployment with retro-compatibility with customers installation.
ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and
conference phone that can also charge a smart phone, with smart power management and easy to
manage - easy to deploy feature to minimize the variety of devices in the Enterprise space in order
to contribute to power consumption reduction.
ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk
phone to other systems.
To find out the availability of some features, contact your administrator who has access to the
latest release notes.
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed
if the corresponding feature is not configured on your telephone system. Depending on the size of
the display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: → .

Introduction
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1 Getting to know your telephone 7
1.1 ALE-500 Enterprise DeskPhone 7
1.2 ALE-400 Enterprise DeskPhone 10
1.3 ALE-300 Enterprise DeskPhone 12
1.4 Removable keys (ALE-400, ALE-300) 14
1.5 Compatible accessories 15
1.6 Unboxing 16
1.7 Smart Pad 17
1.8 Change the theme (skin) of your phone 21
1.9 Welcome screens 22
1.10 User local menu 25
1.11 Status icons/ Call icons 29
1.12 Permanent features keys 31
1.13 Alphanumeric keyboard (ALE-400, ALE-300) 32
1.14 Connectors 33
1.15 Audio encryption 34
2 Using your telephone 35
2.1 Identify the terminal you are on 35
2.2 Consulting the call log 35
2.3 Making a call 36
2.4 Receiving a call 37
2.5 Ignore the call 37
2.6 Switching between audio modes 38
2.7 Activating the loudspeaker during a conversation (handset lifted) - Group listening
feature 39
2.8 Making calls by name (company directory) 39
2.9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module)40
2.10 Redialing 40
2.11 Callback requests 41
2.12 Call back an unanswered call 41
2.13 Requesting automatic callback if internal number is busy 42
2.14 Receiving interphony calls 43
2.15 Sending DTMF signals 43
2.16 Mute, so that your contact cannot hear you 44
2.17 Forwarding calls to your voice message service 44
2.18 Consulting your voice mailbox 45
2.19 Sending a text message to an internal contact 45
2.20 Consulting text messages 46
2.21 Lock / unlock your telephone 46
2.22 Placing a call on hold (hold) 47
2.23 Call parking 48
2.24 Making a second call during a conversation 48
2.25 Answering a second call during a conversation 49
2.26 Switching between calls (Broker call) 49
2.27 Transferring a call 50
2.28 Three-way conference with internal and/or external contacts (conference) 50
2.29 N-party conference 51
2.30 'Meet me' conference 51

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2.31 Intrusion into an internal conversation (barge-in) 52
2.32 Signal malicious calls 52
2.33 Recording the current conversation 53
2.34 Forwarding calls to another number (immediate forward) 53
2.35 Forwarding calls if you do not answer or if you are busy 53
2.36 Do not disturb 54
2.37 Forwarding your calls from the receiving terminal ('Follow me') 54
2.38 Applying a selective forward 55
2.39 Forwarding calls to your pager 55
2.40 Cancelling all forwards 55
2.41 Leaving a text message for internal callers 55
2.42 Answering the general bell 56
2.43 Manager/Assistant filtering 56
2.44 Call pick-up 57
2.45 Supervision 57
2.46 Hunting groups 58
2.47 Calling an internal contact on his/her pager 58
2.48 Answering a call on your pager 58
2.49 Calling a contact on his/her loudspeaker 59
2.50 Broadcasting a message on the loudspeakers of a station group 59
2.51 Managing your charges 59
2.52 ACD: Agent set/ Supervisor station 60
3 Do more with your desk phone 63
3.1 Use your desk phone as a Bluetooth® AudioHub with your mobile phone (hands-free
mode, handset and headset) 63
3.2 Configure your desk phone for remote working 73
3.3 Connect your desk phone to Wi-Fi 78
3.4 Beacon: using your desk phone for geo-localization in the enterprise 83
3.5 Customize your desk phone with your company's color and logo 84
3.6 Visual Notification Assistant (VNA) 85
4 Programming your telephone 86
4.1 Initializing your voice mailbox 86
4.2 Customizing your voice greeting 86
4.3 Modify the password for your phone set 86
4.4 Adjusting the audio functions 87
4.5 Audio environment 89
4.6 Audio ambiences 90
4.7 Hearing Aid 90
4.8 Adjusting the brightness of the desk phone 91
4.9 Activate or disable proximity detection 93
4.10 Selecting the welcome page 93
4.11 Selecting language 93
4.12 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on
keys) 94
4.13 Customize the color and the style of programmable softkeys 96
4.14 Modify a programmed key 97
4.15 Delete a programmed key 97
4.16 Programming an appointment reminder 97

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4.17 Call the associated set 98
4.18 Forward your calls to the associated number 98
4.19 Modify the associated number 98
4.20 The Tandem configuration 99
4.21 Create, modify or consult your interphony list (max. 10 numbers) 99
4.22 Install a USB accessory (Headset, Handsfree, Loudspeaker) 99
4.23 Installing a Bluetooth® Wireless Technology headset (pairing) 100
4.24 Manage connected devices 101
4.25 Using a Bluetooth® Wireless Technology headset 102
4.26 Display all paired Bluetooth® devices 102
4.27 Removing a Bluetooth® accessory (headset, handset, etc.) 103
4.28 Contacting your administrator (Technical support) 103
5 Accessories 107
5.1 List of accessories 107
5.2 ALE-160 WB Cordless Handset 108
5.3 ALE-150 SWB Corded Handset 114
5.4 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 115
5.5 ALE-140 Customization kit 118
5.6 ALE-120 Key Expansion Module 122
5.7 ALE-110 Wall Mounting Kit 129
5.8 ALE-108 Wireless Module 131
5.9 Third parties headset certified in Developer and Solution Partner Program (DSPP) 132
6 Technical specifications 133
7 Ordering information 134
8 Guarantee and clauses 135
8.1 Safety Instructions 135
8.2 Regulatory Statements 137
Quick guide 140

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1Getting to know your telephone
1.1 ALE-500 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an
intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user
experience and increased convenience with an outstanding super wideband audio quality (3D
Symphonic HD) in hands-free mode with a 3D audio. Its large screen can display a numeric or
alphabetic keyboard and a virtual add-on with 12 keys. You can change the color of the phone by
using an ALE-140 DeskPhone customization kit (Neptune Blue in the following picture). You can
personalize the phone by selecting a theme (skin). It is compatible with remote working.
Consequently, it is perfect for use in your Enterprise office or in Home working. Depending on the
model, your desk phone improves your experience with its Bluetooth® handset(1). Your phone is
'Bluetooth® Smart Ready'(1). You can use your desk phone (in hands-free mode, with the handset or
headset) to make and receive calls from your mobile phone(1). Your desk phone manages two
network interfaces: LAN Ethernet (wired) and WLAN (Wireless LAN - Wi-Fi)(1).
1.1.1 Phone description
1
Smart Pad.
2
Color touch display with auto brightness adjustment which enhances user experience and saves
power (ambient light sensor).
3
Depending on the model of your phone, it is equipped with one of the following handsets:
•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
•Corded handset (ALE-150 Super WideBand Corded Handset).

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4
Permanent feature keys: quick access to the phone's main features.
(4a) 3 permanent keys (Hang up key, messaging key, local menu key).
(4b) : These predefined keys depend on the system and are reserved for
specific countries as United States. In case they are not configured as hold, transfer and
conference keys, these keys are programmable.
5
Super wideband loudspeaker for optimized sound (3D audio).
6
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7
An adjustable and stable foot (60° to 0°).
8
Connectors.
9
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10
Busy light logo on back shell.
(1)Your desk phone must be equipped with: ALE-108 Wireless Module.
1.1.2 Virtual keyboard / Virtual add-on module
In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a
numeric keyboard and an alphabetic keyboard. The numeric keyboard (dial pad) is displayed as the
lower screen by default (see below to set a different display). The appearance depends on the
selected skin.
Navigate between the different functions by swiping the lower screen to the left or right:
1.1.2.1 Define the lower screen to be displayed by default
•The phone is in idle state.
• → Display → Keyboard
•Select the lower screen you want to display by default:
1. Dial pad: numeric keyboard (used to dial phone numbers, for example).
2. Alphabetic: alphabetic keyboard.
3. Program Key: virtual add-on to programmed keys.
4. Last visit: the last page to be displayed is stored as the default page.
•.
In advanced configuration (Config.MMI), the alphabetic keyboard is always displayed by default.

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1.1.2.2 Virtual keyboard
The alphabetic keyboard is linked to the current language settings on the desk phone:
•AZERTY - French / French (Swiss) / Lithuanian.
•QWERTZ - German / German (Swiss) / Italian (Swiss) / Czech / Hungarian / Slovak / German
(Austria) / Polish.
•QWERTY - French Canadian and other languages.
1.1.2.3 Programming keys on the virtual add-on keyboard
For more information see section: Programming keys for call numbers and functions.
1.1.3 Ordering options and supported accessories
There are three commercial variants of the ALE-500:
•The desk phone with cordless handset (ALE-500, ALE-160, ALE-108).
•The desk phone with corded handset (ALE-500, ALE-150).
•The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108).
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

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1.2 ALE-400 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and
an intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user
experience and increased convenience with an outstanding super wideband audio quality (3D
Symphonic HD) in hands-free mode with a 3D audio. You can change the color of the phone by
using an ALE-140 DeskPhone customization kit (Neptune Blue in the following picture). You can
personalize the phone by selecting a theme (skin). It is compatible with remote working.
Consequently, it is perfect for use in your Enterprise office or in Home working. Depending on the
model, your desk phone improves your experience with its Bluetooth® handset(1). Your phone is
'Bluetooth® Smart Ready'(1). You can use your desk phone (in hands-free mode, with the handset or
headset) to make and receive calls from your mobile phone(1). Your desk phone manages two
network interfaces: LAN Ethernet (wired) and WLAN (Wireless LAN - Wi-Fi)(1).
1.2.1 Phone description
1
Smart Pad.
2
Color touch display with auto brightness adjustment which enhances user experience and saves
power (ambient light sensor).
3
Depending on the model of your phone, it is equipped with one of the following handsets:
•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
•Corded handset (ALE-150 Super WideBand Corded Handset).
4
Permanent feature keys: quick access to the phone's main features.
(4a) 3 permanent keys (Hang up key, messaging key, local menu key).
(4b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference). In case they are not configured as hold, transfer and
conference keys, these keys are programmable. When a magnetic keyboard is
connected, 'abc' key is programmable.

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5
Super wideband loudspeaker for optimized sound (3D audio).
6
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7
An adjustable and stable foot (60° to 0°).
8
Connectors.
9
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10
Busy light logo on back shell.
(1)Your desk phone must be equipped with: ALE-108 Wireless Module.
1.2.2 Ordering options and supported accessories
There are two commercial variants of the ALE-400:
•The desk phone with cordless handset (ALE-400, ALE-160, ALE-108).
•The desk phone with corded handset (ALE-400, ALE-150).
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

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1.3 ALE-300 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes
with ten dedicated function keys and an intuitive navigation Smart Pad, the ALE-300 Enterprise
DeskPhone (ALE-300) delivers a great user experience and increased convenience with an
outstanding wideband audio quality or super wide band using the ALE-150 SWB Corded Handset.
You can change the color of the phone by using an ALE-140 DeskPhone customization kit (Neptune
Blue in the following picture). You can personalize the phone by selecting a theme (skin). It is
compatible with remote working. Consequently, it is perfect for use in your Enterprise office or in
Home working. You can use your desk phone (in hands-free mode, with the handset or headset) to
make and receive calls from your mobile phone(1). Your desk phone manages two network
interfaces: LAN Ethernet (wired) and WLAN (Wireless LAN - Wi-Fi)(1).
1.3.1 Phone description
1
Smart Pad.
2
Color display with auto brightness adjustment which enhances user experience and saves power
(ambient light sensor).
3
10 dedicated functions keys.
4
Corded handset (ALE-150 Super WideBand Corded Handset).
5
Permanent feature keys: quick access to the phone's main features.
(5a) 3 permanent keys (hang up key, messaging key, local menu key).
(5b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference). In case they are not configured as hold, transfer and
conference keys, these keys are programmable. When a magnetic keyboard is
connected, 'abc' key is programmable.
6
Wideband loudspeaker for optimized sound.

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7
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
8
An adjustable and stable foot (60° to 0°).
9
Connectors.
10
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
11
Busy light logo on back shell.
(1)Your desk phone must be equipped with: ALE-108 Wireless Module.
1.3.2 Ordering options and supported accessories
The ALE-300 Enterprise DeskPhone is available in one version: the desk phone with corded handset.
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108) and an expansion module (ALE-120).

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1.4 Removable keys (ALE-400, ALE-300)
Depending on the configuration of the system, three keys can have different features.
By default, your desk phone is equipped with:
Programmable key.
Programmable key.
Alphabetic keypad / Programmable key.
By default, the 'abc' key lets you switch between alphabetic and numeric keyboards (alphanumeric
key). If a keyboard (ALE-100, for example) is already connected to the phone, the 'abc' key can be
programmed. F1 and F2 keys are programmable keys.
Your desk phone can also be equipped with a magnetic alphabetic keyboard: ALE-100 keypad (sold
separately). In this case, the alphanumeric key is disabled. The dedicated key can therefore be
programmed.
If configured, you can install the three other keys. These predefined keys depend on the system
and the countries, contact your installer for more information about your system.
Hold key
Placing a call on hold / Retrieve the call on hold.
Transfer key
Transfer the call to another number.
Conference key
To establish a three-party conference call.
1.4.1 To install new keys
The extra keys are provided hanging on a
support so that they do not get lost. The new
key is easily detached.
•On the desk phone, take the key to replace between thumb and
forefinger and pull gently to remove it. Two small notches on the
side of the key allow you to lift it with your fingernail if necessary.
•Insert the new key into its slot by gently pressing it (as if you were
using this key).
•Keep the old keys if necessary.

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1.5 Compatible accessories
The following accessories are compatible with your desk phone and can be ordered separately:
•ALE-100 Keyboard
•ALE-108 Wireless Module
•ALE-120 Key Expansion Module
•ALE-160 WB Cordless Handset(1)
•ALE-110 Wall Mounting Kit
•ALE-140 Factory Customization Kit
•ALE-140 Azur Customization Kit
•ALE-140 Ruby Customization Kit
•ALE-140 Neptune Customization Kit
•ALE-150 SWB Corded Handset
•USB-C PD 5V/3A Power Supply
(1)not available for the ALE-300.
You can order a compatible accessory to make your desk phone evolve (see following sections:
Accessories, Ordering information).

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1.6 Unboxing
Your phone is modular. Several options are possible depending on your specific requirements.
Options delivered in the box depend on the model of your desk phone.
The following table lists all options regarding the model of your desk phone. You can order a
compatible accessory to make your desk phone evolve.
ALE-500
Enterprise
DeskPhone
ALE-400
Enterprise
DeskPhone
ALE-300
Enterprise
DeskPhone
3ML27520
3ML27510
3ML27500
3ML27420
3ML27410
3ML27310
Safety and
regulatory
instructions
x
x
x
x
x
x
Desk phone (base)
x
x
x
x
x
x
Corded handset
x
x
x
Cordless
Bluetooth®
handset
x
x
Not
supported
Wireless cartridge(1)
x
x
x
Removable keys(2)
x
x
x
Default color:
Neptune Blue(3)
x
x
x
x
x
x
(1)Your phone is equipped with: ALE-108 Wireless Module.
(2)Your phone is equipped with three removable keys. F1/F2/abc keys are installed by default.
Hold/Transfer/Conference keys are delivered with your phone.
(3)The color of the desk phone is 'Neptune Blue' by default. You can change it by using a
customization kit sold separately (ALE-140).
The network cable (RJ45) is not delivered with the phone.

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1.7 Smart Pad
1.7.1 Description
Hands-free/Loudspeaker key
Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit
blue). When a call is in progress, pressing this key switches from hands-free mode to headset
or handset mode. A long press activates the loudspeaker when a call is in progress via the
handset or headset.
A long press in idle state displays audio devices and lets you define the default audio device if
you have connected the same type of accessory onto different connectors.
Mute and interphony key
Mute key: during a call, press this key to stop your contact from hearing you. When activated,
the key is lit in blue and the Smart Pad ring in red.
Interphony key: When idle, press this key to switch the phone to interphony mode. When you
receive a call, the phone automatically answers into hands-free mode. This key lights up blue
when activated. Interphony can be disabled by the administrator.
Back/Exit key
Use this key to go back to the previous step (short press). Use this key to go back to the
homepage (long press). Use this key to delete one number or character at a time.
Audio Hub - To know the latest news, contact your administrator who has access to the last
release notes.
Use your desk phone as a Bluetooth® AudioHub with your mobile phone (hands-free mode,
handset and headset). Pair your mobile phone through Bluetooth® and make the most of
the DeskPhone's 3D Symphonic HD audio.
Your desk phone can stream audio from a Bluetooth paired smartphone with HD audio
quality. Your desk phone acts as a Bluetooth-enabled mobile phone player for all audio
application such as e-learning webinars, music, podcasts and videos.
Up-down navigator
Used to scroll through the content of a page.
Left-right navigator
In idle state, use this key to move from one page to another. In conversation, use this key to
move between tabs of current calls (call in progress, calls on hold, incoming call). In the text
edition, use this key to navigate into the text box.
Rotate clockwise
Turn up the volume (ringing, calls or audio player).
Increase the brightness (idle state).
Rotate counter clockwise
Turn down the volume (ringing, calls or audio player).
Decrease the brightness (idle state).

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OK key
Use this key to validate your choices and options while programming or configuring.
Use this key to answer an incoming call with the default audio device.
Use this key to turn on or off the back light in idle state.
Long press this key to launch vocal assistant (depending on the software version).
Use this key to play/pause the audio when using the Audio Player (Audio Hub).
1.7.2 Smart Pad gesture
Short press
Long press
Rotate
The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any
actions.
1.7.3 LED
The Smart Pad contains a large number of notifications indicated by the color of the leds.
The ring around the Smart Pad and the keys can light up depending on the event. The ring can light
up completely or partially depending on the case.
1.7.3.1 Smart Pad ring
Smart Pad ring is composed of 8 segments which can be lighted up in blue, red or purple:
Blue = Active
Red = Warning
Purple = Other
No light = Inactive
1.7.3.2 Smart Pad keys
4 keys on the Smart Pad are lit in blue when activated. These keys are dimly
lit in blue to show available actions (hands-free, mute, back).

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1.7.3.3 LED management
Legend:
Switched off
Dimmed blue
light
Strongly lit in blue
Blinking in blue
LED
Smart Pad ring
In idle state, awake,
In idle state, awake,
Interphony activated
Incoming call (ringing)
In conversation with
handset or headset
In conversation in
hands-free mode
Muted with handset or
headset
Muted in hands-free
mode
During settings
(Settings)
Listen to audio on
loudspeaker (1)
or
Listen to audio on
headset or handset (1)
or
Screensaver
Night mode
(1) The Smart Pad ring lights up in blue when the Audio Player is being displayed on the screen. The
light goes off when the Audio Player is minimized or hidden.

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1.7.3.4 Use cases
Incoming calls
The Smart Pad ring is blinking blue.
The hands-free/loudspeaker key is blinking blue to show hands-free
hook-off capacity.
During conversation
You are in conversation with the handset or the headset.
The Smart Pad ring is lit in blue.
Press the hands-free/loudspeaker key to switch in hands-free mode.
The key is lit in blue.
You are in conversation. Press the mute key. The key is lit in blue. The
Smart Pad ring is lit in red. The microphone is muted.
Audio Player
You are listening your mobile audio on your desk phone loudspeaker.
The Audio Player is not displayed (minimized or hidden).
You are listening your mobile audio on your desk phone loudspeaker.
The Audio Player is displayed.
1.7.3.5 Other use cases
Idle state
Boot
During boot phase, boot steps are represented by lit led on the Smart
Pad ring: finished steps are fully lit up in blue, current booting step is
blinking in blue and next steps will be off.
Update
During software update, the Smart Pad ring rotates clockwise in purple
until the update is finished.
When night mode is activated, all LEDs are switched off.