Alcatel-Lucent 8068 User manual

Alcatel-Lucent OpenTouch™ Suite for MLE
8068 Premium Deskphone
8039 Premium Deskphone
8038 Premium Deskphone
8029 Premium Deskphone
8028 Premium Deskphone
User Manual
R100
8AL90896ENAAed02 R100-1416

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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT)
Alcatel-Lucent 8068 Premium Deskphone
Alcatel-Lucent 8039 Premium Deskphone
Alcatel-Lucent 8038 Premium Deskphone
Alcatel-Lucent 8029 Premium Deskphone
Alcatel-Lucent 8028 Premium Deskphone
The label and icons displayed on the phone depends on the type of the set.
Some features are depended on the type of the set.
8068
BT
8068
8039
8038
8029
8028
IP Phone
Digital Phone
Color screen
Monochrome screen
Bluetooth® handset
Bluetooth® Headset
Two-port Gigabit Ethernet switch with Power Over
Ethernet support
Premium Add-on 10 keys modules
Audio services (hands-free, handset and headset)
Premium Smart display 14 keys module
Adjusting the contrast of the display
Agent set /Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning

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1. GETTING TO KNOW YOUR TELEPHONE 7
1.1. 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 7
1.2. 8038/8039 PREMIUM DESKPHONE 7
1.3. 8028/8029 PREMIUM DESKPHONE 8
1.4. CONNECTIVITIES 8
1.5. WELCOME SCREENS 9
1.6. NAVIGATION 10
1.7. STATUS ICONS / CALL ICONS 10
1.8. PERMANENT FEATURES KEYS 11
1.9. ALPHABETIC KEYBOARD 12
1.10. ADD-ON MODULE 13
1.11. CALL MANAGEMENT SCREEN 14
1.12. BLUETOOTH® WIRELESS HANDSET 15
2. USING YOUR TELEPHONE 16
2.1. MAKING A CALL 16
2.2. RECEIVING A CALL 16
2.3. USING THE TELEPHONE IN “HANDS FREE“ MODE 16
2.4. ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED) -
LOUDSPEAKER. 17
2.5. CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY) 17
2.6. MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 17
2.7. REDIALING 17
2.8. CALL BACK AN UNANSWERED CALL 18
2.9. REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 18
2.10. RECEIVING INTERCOM CALLS 18
2.11. SENDING DTMF SIGNALS 19
2.12. MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 19
3. DURING A CONVERSATION 20
3.1. MAKING A SECOND CALL DURING A CONVERSATION 20
3.2. ANSWERING A SECOND CALL DURING A CONVERSATION 20
3.3. SWITCHING BETWEEN CALLS (BROKER CALL) 21
3.4. TRANSFERRING A CALL 21
3.5. THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 21
3.6. TALK SIMULTANEOUSLY TO MORE THAN 2 CALLERS 22
3.7. PLACING A CALL ON HOLD (HOLD) 22
3.8. PLACING AN OUTSIDE CALL ON HOLD (PARKING) 22
3.9. INTRUSION INTO AN INTERNAL CONVERSATION 23
3.10. ADJUST AUDIO VOLUME 23
3.11. SIGNAL MALICIOUS CALLS 23

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4. SHARING 24
4.1. ANSWERING THE GENERAL BELL 24
4.2. MANAGER/ASSISTANT FILTERING 24
4.3. CALL PICK-UP 24
4.4. HUNTING GROUPS 25
4.5. CALLING AN INTERNAL CALLER ON HIS/HER PAGER 25
4.6. ANSWERING A CALL ON YOUR PAGER 25
4.7. CALLING A CALLER ON HIS/HER LOUDSPEAKER 26
4.8. SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 26
4.9. SEND A VOICE MESSAGE COPY 27
4.10. SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST 27
4.11. BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 27
5. KEEP IN TOUCH 28
5.1. FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 28
5.2. FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 28
5.3. WHEN YOU RETURN, CONSULT RECORDED MESSAGES 28
5.4. FORWARDING CALLS TO YOUR PAGER 29
5.5. FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 29
5.6. APPLYING A SELECTIVE FORWARD 29
5.7. CANCELLING ALL FORWARDS 29
5.8. CANCELLING A SPECIFIC FORWARD 29
5.9. FORWARDING CALLS 30
5.10. DO NOT DISTURB 30
5.11. LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 30
5.12. CONSULTING WRITTEN MESSAGES 31
6. MANAGING YOUR CHARGES 32
6.1. CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 32
6.2. FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR
TERMINAL 32
7. PROGRAMMING YOUR TELEPHONE 33
7.1. INITIALIZING YOUR VOICE MAILBOX 33
7.2. CUSTOMIZING YOUR VOICE GREETING 33
7.3. MODIFY THE PASSWORD FOR YOUR PHONE SET 33
7.4. MODIFY THE PASSWORD FOR YOUR VOICE MAILBOX 33
7.5. ADJUSTING THE AUDIO FUNCTIONS 34
7.6. ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039) 35
7.7. SELECTING THE WELCOME PAGE 35
7.8. SELECTING LANGUAGE 35
7.9. PROGRAM THE KEYS FOR THE PERSO PAGE OR THE ADD-ON MODULE 36
7.10. PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS) 36

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7.11. DELETE A PROGRAMMED KEY 36
7.12. PROGRAMMING DIRECT CALL KEYS (8028/8029) 37
7.13. DELETING DIRECT CALL KEYS (8028 / 8029) 37
7.14. PROGRAMMING AN APPOINTMENT REMINDER 37
7.15. IDENTIFY THE TERMINAL YOU ARE ON 38
7.16. LOCK / UNLOCK YOUR TELEPHONE 38
7.17. CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 38
7.18. CALL THE ASSOCIATED SET 38
7.19. FORWARD YOUR CALLS TO THE ASSOCIATED NUMBER 38
7.20. MODIFY THE ASSOCIATED NUMBER 39
7.21. THE TANDEM CONFIGURATION 39
7.22. CREATE, MODIFY OR CONSULT YOUR INTERCOM LIST (MAX. 10 NUMBERS) 39
7.23. INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HANDSET (MATCHING) 39
7.24. USE OF THE BLUETOOTH® HANDSET 40
7.25. INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING) 40
7.26. USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 41
7.27. DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS
TECHNOLOGY 41
7.28. CONTACTING YOUR ADMINISTRATOR 41
8. ACD: AGENT SET / SUPERVISOR STATION 42
8.1. AGENT SET 42
8.2. OPEN AN AGENT SESSION (LOGON) –AGENT SET 42
8.3. ACD APPLICATION WELCOME SCREEN –AGENT SET 42
8.4. CLOSE AN AGENT SESSION (LOGOFF) 43
8.5. SUPERVISOR STATION 43
8.6. OPEN A SUPERVISOR SESSION (LOGON) 43
8.7. PROCESSING GROUP- SUPERVISOR ENTRY/WITHDRAWAL 43
8.8. SUPERVISION OR ACCEPTANCE OF AN ASSISTANCE REQUEST 44
8.9. CLOSE A SUPERVISOR SESSION 44
9. USE THE TELEPHONE IN SIP OR “SAFE “ MODE 45
9.1. MAKING A CALL 45
9.2. MAKE A CALL USING THE PERSONAL PHONE BOOK 46
9.3. REDIALING THE LAST NUMBER DIALED 46
9.4. RECEIVING A CALL 46
9.5. MAKING A SECOND CALL DURING A CONVERSATION 47
9.6. ANSWERING A SECOND CALL DURING A CONVERSATION 47
9.7. PLACING A CALL ON HOLD (HOLD) 48
9.8. SWITCHING BETWEEN CALLS (BROKER CALL) 48
9.9. TRANSFERRING A CALL 48
9.10. THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 49
9.11. MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 49
9.12. ADJUST AUDIO VOLUME 49
9.13. FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 50
9.14. ADJUSTING THE AUDIO FUNCTIONS 50