Alcatel-Lucent H2 DeskPhone User manual

H2 DeskPhone
H2P DeskPhone
User manual
8AL90394ENAAed01
02/2020

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Directory
Directory...........................................................................................................................................2
1Figures....................................................................................................................................6
2Tables....................................................................................................................................10
3Safety Instructions..............................................................................................................11
4Overview...............................................................................................................................12
4.1 Overview.......................................................................................................................12
4.2 Contents of the package..............................................................................................13
5Desktop Installation ............................................................................................................14
5.1 PoE and the use of external power adapters..............................................................14
5.2 Desktop and wall-mounted installation........................................................................15
6Appendix Table....................................................................................................................17
6.1 Appendix I - Icon ..........................................................................................................17
6.2 Appendix II - Keyboard Character Query Table..........................................................18
6.3 Appendix III - LED Definition........................................................................................20
7Introduction to the User......................................................................................................21
7.1 Keypad instructions......................................................................................................21
7.2 Using handset / hands-free speaker / headphone......................................................23
7.3 Idle screen....................................................................................................................23
7.4 Telephone status..........................................................................................................24
7.5 Web management........................................................................................................25
7.6 Network configurations ................................................................................................26
7.7 SIP configurations........................................................................................................27
8Basic Function.....................................................................................................................28
8.1 Making telephone calls ................................................................................................28
8.2 Answering calls ............................................................................................................29
8.2.1 Communication ...................................................................................................................... 29
8.2.2 Make / receive second call..................................................................................................... 30
8.3 End of the call...............................................................................................................31
8.4 Redialing.......................................................................................................................31
8.5 Auto-answering ............................................................................................................32
8.6 Callback........................................................................................................................32
8.7 Mute..............................................................................................................................33
8.7.1 Mute the call........................................................................................................................... 33
8.7.2 Ringing Mute.......................................................................................................................... 34
8.8 Hold/resume call...........................................................................................................34
8.9 DND..............................................................................................................................34
8.10 Call forwarding .............................................................................................................36

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8.11 Call transfer..................................................................................................................37
8.11.1 Blind transfer.......................................................................................................................... 37
8.11.2 Semi-attended transfer .......................................................................................................... 37
8.11.3 Attended transfer ................................................................................................................... 37
8.12 Call waiting...................................................................................................................38
8.13 Conference...................................................................................................................39
8.13.1 Local conference.................................................................................................................... 39
8.13.2 Network conference............................................................................................................... 40
8.14 Call park .......................................................................................................................41
8.15 Pick up..........................................................................................................................42
8.16 Anonymous call............................................................................................................43
8.16.1 Anonymous call...................................................................................................................... 43
8.16.2 Banning anonymous calls...................................................................................................... 43
8.17 Hotline...........................................................................................................................44
8.18 Emergency call.............................................................................................................45
9Advance Function ...............................................................................................................46
9.1 BLF (Busy Lamp Field) ................................................................................................46
9.1.1 Configure the BLF functionality.............................................................................................. 46
9.1.2 Using the BLF function........................................................................................................... 47
9.2 BLF List ........................................................................................................................48
9.3 Record..........................................................................................................................49
9.3.1 Recording from the server ..................................................................................................... 49
9.3.2 SIP INFO recording................................................................................................................ 49
9.4 Agent ............................................................................................................................49
9.5 Intercom........................................................................................................................51
9.6 MCAST.........................................................................................................................52
9.7 SCA（Shared Call Appearance）...............................................................................53
9.8 Message.......................................................................................................................56
9.8.1 MWI（Message Waiting Indicator）...................................................................................... 56
10 Telephone Settings .............................................................................................................57
10.1 Basic settings ...............................................................................................................57
10.1.1 Language ............................................................................................................................... 57
10.1.2 Time & date............................................................................................................................ 57
10.1.3 Screen.................................................................................................................................... 59
10.1.4 Ring........................................................................................................................................ 60
10.1.5 Voice volume.......................................................................................................................... 60
10.1.6 Greeting words....................................................................................................................... 60
10.1.7 Reboot.................................................................................................................................... 61

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10.2 Phonebook ...................................................................................................................61
10.2.1 Local contacts........................................................................................................................ 61
10.2.2 Blacklist.................................................................................................................................. 63
10.2.3 Cloud phonebook................................................................................................................... 64
10.3 Call Log ........................................................................................................................65
10.4 Function key.................................................................................................................65
10.5 Headset ........................................................................................................................66
10.5.1 Wired headset........................................................................................................................ 66
10.6 Advanced......................................................................................................................67
10.6.1 Line configurations................................................................................................................. 67
10.6.2 Network settings..................................................................................................................... 67
10.6.3 Set the Secret key.................................................................................................................. 71
10.6.4 Maintenance........................................................................................................................... 72
10.6.5 Firmware upgrade.................................................................................................................. 74
10.6.6 Factory reset .......................................................................................................................... 76
11 Web Configurations ............................................................................................................77
11.1 Web page authentication.............................................................................................77
11.2 Status >> Information...................................................................................................77
11.3 Status >> Account........................................................................................................77
11.4 Status >> Configurations .............................................................................................77
11.5 Status >> Upgrade.......................................................................................................78
11.6 Status >> Auto Provision .............................................................................................78
11.7 Status >> Tools............................................................................................................78
11.8 Status >> Reboot Telephone.......................................................................................78
12 Network >> Basic.................................................................................................................79
12.1 Network >> Service Port..............................................................................................79
12.2 Network >> VPN...........................................................................................................80
12.3 Network >> Advanced..................................................................................................80
12.4 Line >> SIP...................................................................................................................80
12.5 Line >> Dial Plan..........................................................................................................86
12.6 Line >> Basic Settings .................................................................................................89
12.7 Telephone settings >> Features..................................................................................90
12.8 Telephone settings >> Media settings.........................................................................94
12.9 Telephone settings >> MCAST....................................................................................95
12.10Telephone settings >> Action......................................................................................95
12.11Telephone settings >> Time/Date ...............................................................................95
12.12Telephone settings >> Tone........................................................................................96
12.13Telephone settings >> Advanced................................................................................97
12.14Phonebook >> Contact ................................................................................................98

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12.15Phonebook >> Cloud phonebook................................................................................98
12.16Phonebook >> Call List..............................................................................................100
12.17Phonebook >> Web Dial............................................................................................100
12.18Phonebook >> Advanced...........................................................................................100
12.19Call Log ......................................................................................................................101
12.20Function Key >> Function Key...................................................................................101
12.21Function Key >> Softkey............................................................................................102
12.22Function Key >> Advanced........................................................................................103
12.23Application >> Manage Recording ............................................................................103
12.24Security >> Web Filter ...............................................................................................104
12.25Security >> Trust Certificates ....................................................................................105
12.26Security >> Device Certificates .................................................................................105
12.27Security >> Firewall....................................................................................................106
12.28Device Log >> Device Log.........................................................................................107
13 Troubleshooting ................................................................................................................108
13.1 Get device system information ..................................................................................108
13.2 Reboot device ............................................................................................................108
13.3 Reset device to factory default ..................................................................................108
13.4 Screenshot .................................................................................................................108
13.5 Network packets capture ...........................................................................................109
13.6 Getting log information...............................................................................................109
13.7 Common problems.....................................................................................................110

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1 Figures
Figure 1 - Desktop installation ............................................................................................................15
Figure 2 - Wall-mounted installation ...................................................................................................15
Figure 3 - Connecting to the device....................................................................................................16
Figure 4 – Keypad instructions ...........................................................................................................21
Figure 5 - Screen layout/default home screen ...................................................................................23
Figure 6 - Scroll icon ...........................................................................................................................24
Figure 7 - Telephone status ................................................................................................................24
Figure 8 - WEB phone status..............................................................................................................25
Figure 9 - Login web page ..................................................................................................................25
Figure 10 - Telephone line SIP address and account information .....................................................27
Figure 11 - SIP registration in web .....................................................................................................27
Figure 12 - Default line........................................................................................................................28
Figure 13 - Enable voice channel dialing ...........................................................................................28
Figure 14 - Open the voice channel and dial the number..................................................................29
Figure 15 - Call number ......................................................................................................................29
Figure 16 - Answering calls.................................................................................................................29
Figure 17 - Communication interface .................................................................................................29
Figure 18 - The second call interface .................................................................................................30
Figure 19 - Two way calling ................................................................................................................30
Figure 20 - Redial set..........................................................................................................................31
Figure 21 - Auto-answering enabled on the line ................................................................................32
Figure 22 - Enable auto-answering in web page ...............................................................................32
Figure 23 - Set the Callback key on the telephone ............................................................................32
Figure 24 - Set the callback key on the web page .............................................................................33
Figure 25 - Mute the call .....................................................................................................................33
Figure 26 - Ringing mute ....................................................................................................................34
Figure 27 - Call hold interface ............................................................................................................34
Figure 28 - Enable DND......................................................................................................................34
Figure 29 - DND setting interface .......................................................................................................35
Figure 30 - DND timer .........................................................................................................................35
Figure 31 - DND settings ....................................................................................................................35
Figure 32 - Line DND ..........................................................................................................................35
Figure 33 - Set call forwarding............................................................................................................36
Figure 34 - Transfer interface .............................................................................................................37
Figure 35 - Semi-attended transfer.....................................................................................................37
Figure 36 - Attended transfer ..............................................................................................................37
Figure 37 - Web call waiting setting....................................................................................................38
Figure 38 - Web call waiting tone setting ...........................................................................................38

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Figure 39 - Local conference setting ..................................................................................................39
Figure 40 - Local conference (1) ........................................................................................................39
Figure 41 - Local conference (2) ........................................................................................................39
Figure 42 - Network conference .........................................................................................................40
Figure 43 – Setting Call Park in telephone.........................................................................................41
Figure 44 - Setting Call Park in web ...................................................................................................41
Figure 45 – Setting Pick Up on the telephone ...................................................................................42
Figure 46 – Setting Pick Up on the web .............................................................................................42
Figure 47 – Enabling an anonymous web page call ..........................................................................43
Figure 48 - Anonymous call log ..........................................................................................................43
Figure 49 - Anonymous calls are not allowed on the telephone........................................................43
Figure 50 - Page settings for blocking anonymous calls ...................................................................44
Figure 51 - Telephone hotline setting interface ..................................................................................44
Figure 52 - Hotline set up on web page .............................................................................................44
Figure 53 - Setting up an emergency call number .............................................................................45
Figure 54 - Dial the emergency number.............................................................................................45
Figure 55 - Web page configuration of BLF function key ..................................................................46
Figure 56 - Telephone configuration of BLF function key ..................................................................46
Figure 57 - Configuring the BLF List functionality ..............................................................................48
Figure 58 - BLF List number display ..................................................................................................48
Figure 59 - Web server recording.......................................................................................................49
Figure 60 - Web SIP info recording ....................................................................................................49
Figure 61 - Configuring the Agent account in Normal mode..............................................................50
Figure 62 - Configuring the proxy account - Hotel Guest mode ........................................................50
Figure 63 - Agent logon page .............................................................................................................50
Figure 64 – Configuring the intercom on the Web .............................................................................51
Figure 65 – Configuring the Intercom key on the web .......................................................................51
Figure 66 – Setting the Multicast function key ...................................................................................52
Figure 67 - Multicast settings page.....................................................................................................52
Figure 68 – Registering a BroadSoft account ....................................................................................53
Figure 69 – Setting the BroadSoft server...........................................................................................54
Figure 70 - Enabling SCA ...................................................................................................................54
Figure 71 – Setting the Private Hold function key..............................................................................55
Figure 72 - New voice message notification ......................................................................................56
Figure 73 - Voice message interface ..................................................................................................56
Figure 74 – Configuring the voicemail number ..................................................................................56
Figure 75 – Setting the telephone language ......................................................................................57
Figure 76 – Setting the language on the web page ...........................................................................57
Figure 77 - Setting time & date on the web page...............................................................................58

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Figure 78 - Setting screen parameters on the telephone ..................................................................59
Figure 79 – Screen settings on the web.............................................................................................59
Figure 80 - Telephone screen saver ...................................................................................................60
Figure 81 – Setting the telephone ring ...............................................................................................60
Figure 82 – Setting the voice volume .................................................................................................60
Figure 83 - Phonebook screen ...........................................................................................................61
Figure 84 - Local phonebook ..............................................................................................................61
Figure 85 – Adding a new contact ......................................................................................................62
Figure 86 - Group list ..........................................................................................................................62
Figure 87 - Browsing contacts in a group...........................................................................................62
Figure 88 - Adding contacts to a group ..............................................................................................62
Figure 89 – Adding to the blacklist......................................................................................................63
Figure 90 – Blacklist on the web page ...............................................................................................63
Figure 91 - Cloud phonebook list........................................................................................................64
Figure 92 - Downloading the cloud phonebook .................................................................................64
Figure 93 - Browsing contacts in the cloud phonebook .....................................................................64
Figure 94 - Call Log.............................................................................................................................65
Figure 95 – Filtering call record types ................................................................................................65
Figure 96 - DSS key configuration screen .........................................................................................65
Figure 97 – DSS key settings .............................................................................................................66
Figure 98 - Headset function settings.................................................................................................67
Figure 99 - SIP address and account information..............................................................................67
Figure 100 – Configuring advanced line options................................................................................67
Figure 101 - Network mode settings...................................................................................................67
Figure 102 - DHCP network mode .....................................................................................................68
Figure 103 - PPPoE network mode ....................................................................................................68
Figure 104 - Static IP network mode ..................................................................................................68
Figure 105 - IPv6 static IP network mode ..........................................................................................68
Figure 106 - Configuring the web server type ....................................................................................70
Figure 107 – Setting the admin password in the web........................................................................71
Figure 108 –Keyboard lock settings on the web ................................................................................71
Figure 109 – Auto provision settings ..................................................................................................72
Figure 110 - Web page firmware upgrade..........................................................................................74
Figure 111 - Firmware upgrade...........................................................................................................75
Figure 112 - Service port settings.......................................................................................................79
Figure 113 - Dial plan settings ............................................................................................................86
Figure 114 - Custom setting of dial-up rules ......................................................................................87
Figure 115 - Dial rules table (1) ..........................................................................................................88
Figure 116 - Dialing rules table (2) .....................................................................................................88

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Figure 117 - Dialing rules table (3) .....................................................................................................89
Figure 118 - Dialing rules table (4) .....................................................................................................89
Figure 119 - Tone settings on the web................................................................................................97
Figure 120 - Managing cloud phonebooks .........................................................................................98
Figure 121 - LDAP setting...................................................................................................................99
Figure 122 - Cloud phonebook browsing .........................................................................................100
Figure 123 - Global key settings.......................................................................................................103
Figure 124 - Programmable key settings .........................................................................................103
Figure 125 - Web filter settings.........................................................................................................104
Figure 126 - Web Filter Table............................................................................................................104
Figure 127 - Certificate of settings ...................................................................................................105
Figure 128 - Device certificate setting ..............................................................................................105
Figure 129 - Network firewall settings ..............................................................................................106
Figure 130 - Firewall input rule table ................................................................................................107
Figure 131 - Delete firewall rules......................................................................................................107
Figure 132 - Screenshot ...................................................................................................................108
Figure 133 - Web capture .................................................................................................................109

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2 Tables
Table 1 - Hardware Interface Description ...........................................................................................16
Table 2 - Keypad Icons .......................................................................................................................17
Table 3 - Status Prompt and Notification Icons ..................................................................................17
Table 4 - Look-up Table of Characters ...............................................................................................18
Table 5 - LED Status ...........................................................................................................................20
Table 6 – Keypad instructions.............................................................................................................22
Table 7 - Communication Mode ..........................................................................................................30
Table 8 - BLF Function Key Subtype Parameter List.........................................................................46
Table 9 - Agency mode .......................................................................................................................50
Table 10 - Intercom Configuration ......................................................................................................51
Table 11 - MCAST Parameters on the Web .......................................................................................53
Table 12 - LED Status of SCA ............................................................................................................55
Table 13 - Time Settings Parameters .................................................................................................58
Table 14 - QoS & VLAN ......................................................................................................................69
Table 15 - Auto Provision ....................................................................................................................72
Table 16 - Firmware Upgrade .............................................................................................................74
Table 17 - Service Port........................................................................................................................79
Table 18 - Line configuration on the web page ..................................................................................80
Table 19 - 7 Telephone Dialing Methods ............................................................................................86
Table 20 – Dial-up Rule Configuration Table......................................................................................87
Table 21 - Set the line global configuration on the web page ............................................................89
Table 22 - General Function Settings .................................................................................................90
Table 23 - Voice Settings ....................................................................................................................94
Table 24 - Multicast Parameters .........................................................................................................95
Table 25 - Time&Date Settings ...........................................................................................................95
Table 26 - Function Key Configuration .............................................................................................101
Table 27 - Softkey Configuration ......................................................................................................102
Table 28 - Network Firewall ..............................................................................................................106
Table 29 - Problems .......................................................................................................................... 110

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3 Safety Instructions
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
⚫Please use the external power supply that is included in the package. Another power source may
cause damage to the telephone and affect its behavior or induce noise.
⚫Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
⚫Please do not damage the power cord. If the power cord or plug is impaired, do not use it because it
may cause fire or electric shock.
⚫Do not drop, knock or shake the telephone. Rough handling can break internal circuit boards.
⚫This telephone is designed for indoor use. Do not install the device in places where there is direct
sunlight. Also do not put the device on carpets or cushions. It may cause fire or breakdown.
⚫Avoid exposure of the telephone to high temperatures or those below 0°C, or to high humidity.
⚫Avoid getting the unit wet with any liquid.
⚫Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help or else it may cause fire, electric shock or breakdown.
⚫Do not use harsh chemicals, cleaning solvents or strong detergents to clean it. Wipe it clean with a soft
cloth that has been slightly dampened in a mild soap and water solution.
⚫Do not touch the power plug in the event of lightning as this may cause an electric shock.
⚫Do not install this telephone in a poorly ventilated place as this could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents.

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4 Overview
4.1Overview
The H2/H2P is a type of telephone designed for small and medium-sized enterprises and families. H2/H2P
telephones greatly improve enterprise production efficiency with advanced design, high cost performance,
and paperless office operation. It is not only a desktop telephone, but also an elegant item that can be put in
a sitting room or office.
The device is the latest generation of IP Phone, which supports many excellent features, such as high-
definition voice, headphones and high-performance echo-cancellation full duplex speakers, fast ethernet,
QoS, encryption transmission, automatic configuration, a new system, smooth operation, flat interface
settings and many other advantages.
For business users, H2/H2P telephones are the cost-effective office equipment; while promoting
environmental protection, they also provide convenient operation. For family users, H2/H2P telephones are
a highly efficient communication device. Users can flexibly configure and define the functions of two DSS
keys, saving space and cost. It is an ideal choice for both business and family users who pursue high quality
and high efficiency.
In order to help some interested users better understand the details of the product, this user manual can be
used as a reference guide for the use of H2/H2P telephones. This document may not be applicable to the
latest version of the software. If you have any questions, you can use the telephone’s help prompt interface
or download and update your user manual from the official website.

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4.2Contents of the package
Telephone Handset
Receiver cable Stand Network cable
Quick Installation Guide,
Safety Sheet Power adapter (buy separately) Wall stand (buy separately)

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5 Desktop Installation
5.1PoE and the use of external power adapters
H2P telephones support two power supply modes, from an external power adapter or a Power-over-Ethernet
(PoE) compliant switch. The H2 telephone does not support PoE function.
The PoE power supply saves the space and cost of providing the device with an additional power outlet.
With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data
transmission. By attaching a UPS system to the PoE switch, the device can keep working during power
outages just like a traditional PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adaptor should be used. If the device is
connected to a PoE switch and power adapter at the same time, the power adapter will be used as the
priority source, and the device will switch to the PoE power supply once the power adaptor source fails.
Use standard power adapters and a PoE switch conforming to specifications to ensure the proper operation
of the equipment.

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5.2 Desktop and wall-mounted installation
The device supports two installation modes, desktop and wall-mounted. If the telephone is on the desktop,
please follow the instructions in the picture below to install the telephone.
Figure 1 - Desktop installation
If the telephone is mounted on the wall, please follow the instructions below to install it.
Figure 2 - Wall-mounted installation

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Connect the power adapter, network, PC, telephone and earphone to the appropriate port as shown in the
picture below.
Figure 3 - Connecting to the device
Table 1 - Hardware Interface Description
Index
Interface
Description
①
Power Interface
Connecting the power adapter
②
Network Interface
Connecting to LAN or Internet
③
PC Port
Network interface for connecting the computer
④
Headset Interface
Connecting the headset
⑤
Receiver Interface
Connecting the microphone receiver

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6 Appendix Table
6.1Appendix I - Icon
Table 2 - Keypad Icons
Icon
Description
Volume down
Volume up
Redial
Call hold/resume
Call transfer
Mute microphone (during call)
MWI
Handsfree
Table 3 - Status Prompt and Notification Icons
H2/H2P Icon
Description
Call out
Call in
Call hold
Network connected
Network disconnected
No IP address
Open VLAN or VPN
Keypad locked
Call forward calls
Outgoing calls
Incoming calls
Missed calls
New voice message waiting
Do-Not-Disturb inactivated on telephone
Call forward activated
Auto-answering activated
Hands-free (HF) mode
Headphone (HP) mode

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Handset (HS) mode
Mute microphone
The voice quality of calling
The voice encryption of calling
Speech High Definition
Record
6.2Appendix II - Keyboard Character Query Table
Table 4 - Look-up Table of Characters
Mode Icon
Text Mode
Key Button
Characters of Each Press
Numeric
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
＊
*
#
#
Lower Case
Alphabets
1
2
a b c
3
d e f
4
g h i
5
j k l
6
m n o
7
p q r s
8
t u v
9
w x y z
0

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＊
#
Upper Case
Alphabets
1
2
A B C
3
D E F
4
G H I
5
J K L
6
M N O
7
P Q R S
8
T U V
9
WXYZ
0
＊
#
Digital/
Alphabets
1
(space) - _ 1
2
a b c A B C 2
3
d e f D E F 3
4
g h I G H I 4
5
j k l J K L 5
6
m n o M N O 6
7
p q r s P Q R S 7
8
t u v T U V 8
9
w x y z W X Y Z 9
0
+ .‘ , ; : \ ? ! 0
＊
% $ / ~ & ( ) [ ] = *
#
@ #

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6.3 Appendix III - LED Definition
Table 5 - LED Status
Type
LED Light
Status
Line Key LED
Off
Line inactive
Blue on
Line ready (registered)
Blue blinking
Ringing
Red blinking
Line is trying to register
Red blinking
Line error (registration failure)
Red on
Dialing/line in use (talking)
Light red blinking
Call holding
BLF
Blue on
Subscription number is idle.
Red on
Subscription number is busy.
Red on
Subscription number is dialing.
Off
Subscription number is unavailable.
Presence
Blue on
Subscription number is idle.
Red on
Subscription number is busy.
Red on
Subscription number is dialing.
Off
Subscription number is unavailable.
DND
Red on
Enable DND
Off
Disable DND
MWI
Blue blinking
New voice message waiting
Off
No new voice message
Message indicator LED
Off
Talk/dial.
Off
Hold/held
Off
Mute.
Off
Common.
Fast blink
Ringing.
Slow blink
Missed call.
Slow blink
Voice mail.
Note: H2/H2P telephones have only 3 LEDs. There is a red message indicator LED at the upper right
corner. In the middle, there are 2 line keys, each with a red-blue bi-color LED. A line key can be
configured as another function key, such as: BLF, Presence, DND, MWI, etc. See 10.4 Function Key for
details.