Alcatel OmniPCX 4400 User manual

AlcatelOmniPCX4400
Specifications
ARCHITECTS OF AN INTERNET WORLD
SPECIFICATIONS GRAVÉ 15/03/01 17:43 Page 1

Alcatel’s
OmniPCX 4400 offers
innovative solutions
The Alcatel OmniPCX 4400 is a powerful
new way to communicate with voice.
Providing innovative solutions for today’s
business needs, the OmniPCX 4400
simplifies and enhances the workload
of every person in the organization,
every day that they’re at work.
This is made possible by a range of services
and solutions that address all of an enterprise
needs. Alcatel divides these capabilities into
the electronic workplace, mobility, and
applications enabled by a converged
network infrastructure (using IP as the
underlying technology) and supported by
a consolidated set of network services.
The advanced open system architecture
of the Alcatel OmniPCX 4400 meets all
of your communication needs today.
And with its ability to integrate new
technologies, it is uniquely able to rise
to the challenges you will face tomorrow.
Electronic workplace:
OmniDesktop and OmniMessage
The Alcatel OmniPCX 4400 is designed
around the needs of the individual as well
as the workgroup. Reflexes™ digital phones
provide the ease of use needed to boost
personal and group productivity. A range
of PC-based telephony applications that
simplify complex office communications
complements them. Individuals, workgroups,
telephone operators, call center agents,
call center managers - all benefit equally.
General and individual greetings
and messaging are based on telephone
voice prompts, automated attendant,
personal assistant voice mail, personal
communication assistant, and directory
applications.
Mobility: OmniMobility
The Alcatel OmniPCX 4400 effectively combines
the benefits of wired mobility, cellular cordless
based on PWT and DECT, wired and wireless
telephone co-operation, and public cellular
integration into a comprehensive mobile
communication solution.
Applications: OmniTouch
Efficient, personalized call center capabilities
take advantage of the Alcatel OmniPCX
4400’s client/server configuration using
a native Ethernet connection. The Alcatel
OmniPCX 4400’s automatic call distribution
and interactive voice response features
integrate with the enterprise’s IT platforms
and software using the standard CSTA
protocol.
Infrastructure: Distributed
Systems and Networking
The Alcatel OmniPCX 4400’s networking
capabilities are built on Alcatel Business
Communication (ABC). ABC is a fail-safe
protocol, based on QSIG, which provides
a full set of advanced user features across
a network of PCXs, as well as routing
and network management services.
Supported over any type of network
(IP, ATM, frame relay, PSTN, ISDN,
or leased line), the ABC protocol allows
the total distribution of an OmniPCX 4400
network across a campus or around the
world. The networking capabilities are
adapted to all topologies and transport
infrastructures, and deliver all features
across all network types. Heterogeneous
configurations with traditional PBXs are
enabled by QSIG, the standard
multi-vendor protocol.
Network Services: OmniVista
The network services provided by
the Alcatel OmniPCX 4400 include:
•network management accessible via
any web-based browser or a Windows‘
interface
•security both authorization and
authentication built in protection, with
the network manager notified immediately
of illegal access attempts
•IP address management using an
embedded or external DHCP server,
simplifying adds, moves, and changes
•directories automatically synchronized
across the network
•broadcast reporting services for both
billing and usage information by e-mail
AlcatelOmniPCX4400
the building blocks
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Workplace
OmniDesktop
Reflexes™ range of telephones
The Alcatel Reflexes™ phones are easy
to use and offer a rich set of features that
simplify and empower communications.
Alcatel offers a complete range of digital
Reflexes™ telephones. The Reflexes™
phones are connected by an Alcatel
high-speed digital interface at
256 Kbps (3B+D) using standard two-wire
telephone cabling a standard Ethernet
TCP/IP plug, or a radio link based
on DECT technology.
•wired telephone sets
– Alcatel Advanced Reflexes™
– Alcatel Premium Reflexes™
– Alcatel Easy Reflexes™
– Alcatel First Reflexes™
– Alcatel Advanced Reflexes™ IP Phone
– Alcatel Premium Reflexes™ IP Phone
•wireless telephone sets (DECT)
– Alcatel Mobile100 Reflexes™
– Alcatel Mobile 200 Reflexes™
– Alcatel Mobile 200 Ex Reflexes™
Modules adding keys to a telephone set
•Alcatel 4090 M: 20 keys
•Alcatel 4090 L: 40 keys
Reflexes™ plugware
•Alcatel 4095 AP device Z
•Alcatel 4093 ASY asynchronous
V.24/CTI
– communication protocols: V.25bis,
Hayes
– rate adaptation: V.110/V.14 E
•Alcatel 4097 CBL Cable-Less Device
DECT/CTI
•Alcatel 4094 ISW device S0/CTI (2B+D)
•Alcatel 4091 CTI Interface for PC-based
telephony
•Alcatel 4098 IP enabler Reflexes™
phone
– Ethernet interface 10/100 Mbps
– G711 packet algorithm
– G723.1 & G729.A compression
algorithms
– SNMP agent (MIB2)
– DHCP client
– 10/100 mini LAN switch, for PC
connection: Ethernet 10/100
Mbps/RJ 45 modular jack
– QoS: RTCP monitoring IEEE 802 p/q,
Tos, DIFFserv
– AC power pack: 117V/230V
– remote power feeding 802.3 AF
(phantom power feeding)
Data adapter
•Alcatel 4093 ASP/SYX Sync./Async.
V.24/CTI
– communication protocols: V.25 bis,
Hayes
– rate adaptation: V.110/V.120/V.14 E
•Alcatel 4083 Synchronous X21/CTI
– rate adaptation: V.120
•Alcatel 4084 IS/ISW: S0/CTI
Reflexes™ phone extenders
•Alcatel 4051/4052 ISDN
Reflexes™ extenders
– remote connection of Reflexes™
telephone set
– terminal services:
- compatible with Alcatel
Advanced Reflexes™
- full access to Reflexes™ services
– data services:
- remote RS232 or Ethernet port
for PC connection
- dial-up networking support
- communication services: call on
demand, dial back
Data services
•asynchronous/synchronous
communications
•auto adaptation for speed
and flow control
•automatic passwords or sequences
•data server call barring
•internal/external menu data session
•modem pool
•packet communication in ISDN/
D-channel
• permanent links from 64 Kb/s
to 30 x 64 Kb/s
•S0 data groups
– receiving data calls only
– sequential or cyclic distribution mode
– overflow on busy on data equipment
or other S0 data group
– compatibility control
•V.24 inter-working with S0 terminal
Telephony enabled PC
•Alcatel 4980 PC telephony application
– call log (history call files)
– call planning
– call related notes
– directory pop-up IP client switching
– dynamic information displayed
in tooltip
– G711 voice coding
– G723.1 & G729.A compression
algorithms
– GroupWare services
– incoming/outgoing call management
phone tool bar “Windows Office like”
– kit/library for developers (SDK)
– manager/assistant
– multi-line mode
– personal and group phonebook
– QoS: Diffserv procedure
– soft keys
– speech on PC, Reflexes™ set,
analogue set or cellular set (user choice)
– TAPI, MAPI, DDE, OLE.com, LDAP
– twinset compliant
– universal call-by-name (LDAP)
– visual mailbox
•Alcatel 4980 integration
with Lotus Notes
– 4980 in window, toolbar or icon mode
– automatic memo on forwarded call
– automatic personal contact creation
on incoming call
– basic Alcatel 4980 telephony services
directly in Notes client (make call,
hang-up, hang-on, transfer,
conference)
– call by name in address book of
Notes
– call back e-mail sender
– calls logging view in e-mail base
– call planning in Notes agenda base
(reminder)
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– pop-up information in Notes bases
on incoming call
– Lotus agenda management for 4980
GroupWare (ex. Appointment)
•Alcatel 4980 integration with Outlook
– 4980 in window, toolbar or icon mode
– automatic personal contact creation
on incoming call
– automatic mail on forwarded call
– call back e-mail sender
– calls logging in Journal
– basic 4980 telephony services
directly in Outlook toolbar (Make
call, hang-up, hang-on, transfer,
conference)
– pop-up info in Outlook contacts on
incoming call
– telephone call from Outlook contacts
(TAPI Make Call)
CTI (Computer Telephony Integration)
•Alcatel 4961 TAPI Middleware for PC
workstation
•Alcatel TAPI Premium Server:
TAPI 2.1 / 3.0
Reflexes™ phones advanced services
•absence message
•adjustable handset volume
•call-by-name: internal and external user
•centralized phone book, spelling
and syntax corrector
•call-by-name can be used in all
communication contexts (direct call,
inquiry, and more)
•caller name display
•charging pulse or cost display
•conditional/unconditional differentiated
forwarding of multiple directory numbers
•contextual voice prompts
•distinctive ringing according
to hierarchical level
•fixed function keys
•hands-free
•headset capability
•help key
•individual customization
•informative icons
•info center services:
– absence message activation/edition
– multiple absentee messages by user
•interactive guidance with soft keys
•language synchronization: display,
voice prompts and voice mail
•last call and total calls pulse or costs
charging display
•loudspeaker announcement
•multi-line: multi-appearance and
multi-numbers
•multi-line selective forwarding
•multilingual (user choice)
•macro commands
•message waiting indication
•mini-text messages
•personal password for consultation
of non reply personal calls log
•programmable function key
•supervision of user/trunk/bundle
•twinset multimode
ISDN services
•calling line identification
presentation/restriction (CLIP/CLIR)
•digit by digit dialing mode
•end block dialing (digit correction
possible)
•ISDN identification (CLIP) converted
into name
•ISDN mini-text messages (carrier
dependent)
•malicious call identification
•storage of unanswered calls with
date, time, and callback
•sub-addressing
Manager-assistant team
•access to manager’s voice message
headers from assistant’s telephone
•filtering scenario allocation to
designated assistant
•flexible configuration: multiple
manager/assistant team
•forwarding of private line
•immediate forwarding of manager
telephone to assistant activated
by manager or assistant
•main assistant absence notification
and overflow assistant
•manager-assistant specific on-line
text-messaging
•manager discreet listening
(on filtered lines only)
•overflow assistant in case of main
assistant absence
•private lines
•selective filtering (scenarios)
Teamwork configuration
•common/exclusive hold
•group call pick-up
•hunting groups
•log-on, log-off
•manageable ring indicator
•manageable waiting queue
Standard telephone features
•911 for US
•account code charging
•appointment reminder
•associate (definition, modification
by user)
•automatic call-back on busy
trunk/bundle/network link
•automatic call-back on free/busy
extension
•automatic DISA, user authentication by:
– CLIP
– installation number
– caller DDI number
•broker’s call
•call forwarding unconditional on
busy/no reply to extension, hunting
group, voice mail, operator, paging, etc.
•call pick-up
•call waiting indication
•calling line identification restriction
for internal calls
•camp on busy telephone/hunting
group voice mail
•conditional external forwarding
(busy or no reply)
•conference corner
•controlled private call by Pin code
and password (optional)
•do not disturb
•general night service
•hunting group (fix head, cyclic,
longest idle time, parallel)
•immediate forwarding
•individual hold
AlcatelOmniPCX4400
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AlcatelOmniPCX4400
•individual directory
•internal/external music on hold
•internal/external inquiry call
•intrusion
•last internal/external number redial
•local and external call
•mastered conference
•moving service
•multiple call protection
•multi-tenant services:
– speed dialing numbers per entity
– calling line identification
– integrated auto attendant services
per entity
– presentation (CLIP) per entity
– greeting message per entity
– music on hold per entity
– night service per entity
•over dialing
•personal code modification
•priority call
•speed dialing
•store and redial external number
•substitution
•three-party conference
•transfer in conversation on free/busy
telephone
•twenty-nine party meet me conference,
direct or indirect access
•voice prompts on/off per telephone
•voice message deposit on forwarded
telephone
•waiting call
•waiting call consultation
Attendant console
•abbreviated dialing
•activation/deactivation of DND
•add-on module
•alarm indication
•attendant groups
•automatic answer
•attendant specialization options
(individual or group)
•busy lamp field
•call-by-name in all communication
situations
•call charge request
•centralized or distributed attendant
in network
•call queuing with indication
•call routing depending on class of traffic,
DID, company, or called service (entity)
•call waiting with indication
•called party resources
•call pick-up
•charging recall service
•chained call
•choice of system status
•conference
•creation, cancellation and modification
of abbreviated number with name
•creation, cancellation and modification
of subscribers (name, rights, and more
•discrete call offer
•discrete call offer by mini-text messages
on busy/free Reflexes™ telephone
•directory services Integration
•drag & drop with automatic dialing
•DTMF over dialing
•large busy lamp field
•flexible attendant routing time out
overflow based on caller waiting time
•headset capability
•hold individual or multiple
•create/delete of directory items
•internal call name/number displayed
•ISDN VIP monitoring
•last number redial
•line reservation
•malicious call identification
•manual reservation mode
•mini-text messages
•multi-tenant services
•override on directory number
•paging
•password
•personal call
•priority call (internal/external)
•receipt and read charging units and costs
•record on line on associated entity
•status of calls routed to operator
•store and number redial
•
synchronized multi node routing (entity)
•time and date displayed
•transfer with/without announcement
•trunk allotting with barring
•universal call by name
•VIP telephone monitoring
OmniMessage
Integrated greeting
Personal automated assistant:
•4 fixed/installation choices per
menu: waiting, voice mail, attendant,
integrated automatic attendant
•caller rights per trunk group or on
ISDN caller identification
•called party status indication: no reply
or busy
•caller rights per trunk group or on
ISDN caller identification
•caller and called party rights for greeting
messages and choices per menu
•different greeting messages depending
on caller and called party rights
•different greeting messages depending
on status of installation and caller ID
•dissuasion voice prompt for subscriber
calling attendant
•first DTMF key detection for set
decade to DTMF switching
•possibility to cancel attendant greeting
message if attendant console idle
and/or busy
•voice guidance on DDI set call on no
reply or busy
•voice guide with DTMF choice (one
digit) automated attendant
•caller rights per trunk group or on
ISDN caller identification
•different access trees depending on
installation status and caller ID
•listening again the voice guide
•mono language
•pre-programmed choices on time-out
•routing per entity
•routing to:
– set
– attendant
– attendant group
– hunting group
– abbreviated number
– voice mail
– voice guides
•step by step back function
•voice guide for information with
automatic routing
•voice guide with DTMF choice: one
digit or directory number selection
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Voice and fax mail Alcatel 4635
•automated attendant
•audiotext service
•call transfer
•direct reply on receipt message
•extended recording, and playback
control function
•fax broadcast, on demand, overflow,
store, and forward
•general distribution lists
•greeting message according to user
status
•immediate or supervised transfers
•integration with Microsoft Outlook
or Lotus Domino
– user-friendly interface via Universal
Messaging Client on PC
– play a voice message
– view a fax message
– sort a message
– search a message
– tag a message
– archive a message
– delete a message
– create a new message
– reply to a message
– forward a message
– call the sender
•message acknowledgement
•message attributes: urgent, normal,
private
•message notification via light, display,
dialing tone, voice prompt, outgoing
•multi-language
•multi-user password
•networking protocols: Octelnet, Amis
and VPIM
•private distribution lists
•record on line
•shared mailbox: home, guest and
assistant mailbox
•user-friendly interface on Reflexes™
telephones via soft keys
•visual messenger application
– user-friendly interface via Universal
Messaging Client on PC
– personal password
– greeting messages management
– personal group lists
– voice and fax messages reviewing
– addressing voice and fax messages
per list
– delivery options
Unified messaging Alcatel 4000
•integration with Microsoft Exchange
and Lotus Domino
– advanced Text to Speech engine
(Real speak)
– administrative reports
– alphabetic directory
– archived messages
– compound messages: voice, fax
and e-mail
– call back sender via the telephone set
– clean up tool for Exchange
– corporate fax cover page editor
– deleted message folder access
(Exchange/Outlook)
– delivery options
– direct file translation in format .tiff
– event notification tool
– fax on demand
– fax detect, route and notify
– fax status
– fax restriction tables
– greeting messages management
– integration with corporate portals
– message forward
– message stack per type of message
– message waiting indicator
on telephone set
– multilingual application
– multiple addressing
– multiple directories
– pause
– print to fax
– public distribution list
– restriction tables
– subscribers list
– subscriber management tool
– speed message control
– self enrolment via a touch
tone telephone set
– text to speech standard
– volume control
– WAP access based on Alcatel WAP
portal
•auto-attendant/audiotext
– 64 system schedules
– call holding, screening, announce
and confirmation
– day, night, alternate, busy and
internal greetings
– DTMF use inter-digit timeouts
– error greeting and action per box
– holidays for up to 10 years in advance
– lock touch-tone keys to prevent
user error
– one-key dialing, including the ability
to map # and *
– operator assistance request
– single auto directory
– supervised and unsupervised transfer
– system call handler provides operator
boxes, opening line greetings and
transaction box functionality
•personal web assistant
– directory change
– fax delivery message delivery options
– personal distribution lists
– password change
– record/edit
– set conversation options
– transfer options change
AlcatelOmniPCX4400
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Mobility
OmniMobility
Wireless Reflexes™ - services
• alarms messages display
• alarms acknowledgement
• caller’s name display
• dial by name
• encrypted communications
• GAP service
• hand-over
• ISDN services
• mini-text messages
• multi-line
• multi PARI
• programmable keys
• range of gain antenna
• roaming
• supervision of wired telephones
• terminal authentification
• twinset multimode
• voice mail notification/consultation
Advanced radio base station
• high traffic capacity: 12 simultaneous
communications
• indoor/outdoor/explosion proof
Optimized radio base station
• connectivity 2 x UA interfaces
• six simultaneous communications
Paging
• connections handled by the Alcatel
OmniPCX 4400: ESPA 3 protocol
• external caller waiting on voice
prompt
• internal and external calls transferred
to pager:
– on selection
– immediate forward
– no reply or busy
• paging by prefix or suffix
Ubiquity services
• integration of public cellular phone
• one number concept, forward call
on caller choice
– voice mail
– cellular phone
– attendant/assistant
• automatic remote access by CLIP,
installation number, DDI directory
number, access to:
– call by name
– office set management
– Alcatel OmniPCX 4400 regular
telephone services
SPECIFICATIONS GRAVÉ 15/03/01 17:43 Page 7

Applications
OmniTouch
Alcatel OmniPCX 4400 Contact Center
•agents features
– business withdrawals
– agent break
– agent direct call with statistics
(business/personal)
– agent can receive different type
of calls (skill)
– call recording management
– group distribution: fix head, cyclic,
longest idle time
– free sitting agent position
– help supervisor
– home agent with analog telephone
or Reflexes™ telephone
– log-on/log-off
– open or close pilot from agent position
– personal call barring
– suspension of group waiting queues
– transaction code
– transfer call to another agent with
or without supervision
– wrap-up (automatic or manual)
•CCagent server (middleware) for
integration with CRM applications
•CCagent: desktop application for
agent
– personal statistics
– partner bar
– telephony Reflexes™ on screen
•CCdistribution
•active matrix call distribution
– conditional pilot overflow to other
directions or devices
– call distribution to the most skilled
agent
– call distribution to the last agent
call by customer
– call distribution to a given agent
– call distribution to a “black list”
or “white list” of agents
– call redirection or redistribution
– call distribution driven by third-party
application
– call queuing position announcement
– local call to a pilot
– look ahead call routing
– multimedia call flow based on pilot
– outbound call management
– pilot forwarding to other pilot
– pilot routing to waiting queue
according to priority
– routing based on time schedule
or calendar
– types of waiting queues: waiting,
help, and dissuasion
– virtual pilot
– expected waiting time announcement
•voice guidance
– internal/external voices guides
– record from Reflexes™ telephone
or PC audio station
– synchronized internal voices guides
•CCsupervision and statistics
– advanced call routing configuration
(ACR)
– ACR real time statistics
– ACR Excel statistics
– alarm handling
– call level information
– customizable alarms
– customizable reports
– detailed communication reports
– discrete call listening for supervisor
– emergency closure
– Excel based statistics & reporting
– export of communication reports
(ASCII files)
– free sitting supervisor position
– last received call statistics window
– native Windows management look
and feel
– predefined reports
– real-time service level per pilot
– real-time statistics
– real time statistics over Monitoring
Sampling Period (MSP)
– real time agent breakdown per
criteria or per media
– reports based on communication
events
– statistics compilation and archive
(FTP)
– wallboard display control
•CCemail
– advanced real time monitoring and
reporting tools into CCsupervision
– automatic acknowledgement with
tracking identifier
– automatic answers to the most
frequently asked questions
– e-mail classification
– intelligent distribution to a skilled
agent (email with suggested answer)
– Spam filtering & automatic redirection
fax response and distribution with
CCfax
•CCoutbound
– dialing modes: preview, progressive
& predictive
– inbound/outbound call blending
– integrated desktop agent
– integrated call classification (voice
detection)
– simplified installation and
configuration through wizards
– unique management from
CCsupervision
•CCivr
– automatic speech recognition
– centralized management
– call characterization for Advanced
Call Routing
– incoming fax for blended
distribution (as CCemail)
– natural language understanding
– support of Nuance large vocabulary
•CCweb: e-commerce application
– call-back
– call-through (voice over IP)
– collaborative browsing
– chat
– e-mail
SPECIFICATIONS GRAVÉ 15/03/01 17:43 Page 8

Infrastructure
Distributed Systems
and Networking
Network configuration
•analog and digital Alcatel networking
protocol (ABC) based on Q-SIG
•line, star, meshed configuration
•remote shelf (Crystal) on digital
leased line
•remote self (Crystal) on IP
•multi vendor networking
– DPNSS
– Private DSS1
– Q-SIG BC, GF, and supplementary
services (SS)
Packet voice networking
•built-in compression engine
– compression algorithm G 723.1/
G729.A
– compression rate 6.4 Kbps/8 Kbps
– G3 fax supported
– end to end compression/
decompression
– mutual help between compression
resources
– multi direction per compression board
•voice over IP
– compression algorithm: G 723.1,
G729.A
– compression rate 6.4 Kbps/8 Kbps
– Ethernet connectivity
– full ABC services supported
– G3 fax supported
– new call routing in case of QoS
or network failure
•voice over frame relay
– compression algorithm: G723.1,
G729.A
– compression rate 6.4 Kbps/8 Kbps
– full ABC services supported
– G3 fax supported
– interface Internet X24/V11 or V36
– new call routing in case of network
failure
•voice over ATM
– compliant with integrated
compression engine G729.A
– full ABC services supported
– interface ATM 2M/bps
– switched virtual circuits AAL1 CBR,
AAL2 VBR-RT and AAL5 VBR-nRT
– UNI 4.01
Virtual private networks (VPN)
•ABC VPN via public ISDN, or QSIG
•dissociating signaling
– analog leased line
– digital leased line
– IP data networks
– X.25 packet in ISDN D-channel
•five conversations on 56 Kbps B channel
•full ABC services
•six or eight conversations on 64 Kbps B
channel
ABC on demand
•ABC via public ISDN, or QSIG
•call barring for management
applications
•dynamic virtual leased line
•five conversations on 56 Kbps B channel
•full ABC services
•six or eight conversations on 64 Kbps B
channel
Private networking features (ABC protocol)
•3 party conference
•29 party conference
•Alcatel Hospitality/Healthcare Link (AHL)
•auto assignment for guest/patients
•automatic call-back on busy private link
•associated user
•broker’s call
•call-back on busy or free extensions
•call deflection
•call forwarding
•call intrusion
•call offer
•call waiting indication
•camp on
•centralized/distributed attendant groups
•data communication
•distinctive ringing
•do not disturb
•DTMF
•inquiry call
•flexible numbering plan
•hold
•hunting groups
•intrusion
•ISDN Services
•large busy lamp field
•manager/assistant team
•master conference
•meet me conference
•mini text messages
•network wide mobility
– roaming
– guest services
•number and name identification
•priority calls
•remote forwarding
•substitution
•supervision
•transfer (with route optimization)
•transit
•voice mail services
•unified messaging services
ABC network routing
•adaptive routing
•automatic route selection (ARS)
– ARS server centralized or distributed
– ARS time dependant
– access to alternative route
– cost limit barring per user
– multi-tenant
– multiple carrier access-direct or indirect
– voice prompts
•break-in/out
•break-in via secured DISA
•data re-routing
•forced on net
•IP domains
•overflow if leased line failure or
saturation according to user rights
•transfer, forwarding with route optimization
•voice/data differentiation
ABC network management
•audit mechanism
•broadcast of configuration data
•centralized or distributed management
from external applications
– alarm domains and alarm
centralization
– call accounting
– configuration
– directory
– graphical user interface
– performance management
– security
– remote management
– topology map
•communication tickets with VPN
and LCR tag
•management from attendant
•multiple DDI translators
•multiple call barring translators
•remote maintenance access
•remote software downloading
•SNMP traps
•VT 100 local management
SPECIFICATIONS GRAVÉ 15/03/01 17:43 Page 9

Network Services
OmniVista
Alcatel Directory
•database updated in real time with
Alcatel OmniPCX 4400
•directory LDAP V3 based on
Netscape Directory Server
•directory clients
– market browser
– PC Windows 95, 98, 2000 and
NT4 client
– standard LDAP client
•directory server
– Windows NT4 (server or
workstation)
•directory services
– automatic dialing after directory
search
– create, delete, modify directory
entries
– multi-criteria search
– multiple items associated
to a name
– pop-up function for attendant
– pop up for predefined type of calls
– printing of directory booklets
– quick dial by name
•entry data coming from Alcatel
OmniPCX 4400 and data template
•export/import from service
•export ASCII files to spreadsheet
(Excel etc...)
•import administrative parameter
with time schedule
•interactivity with configuration, metering
and performance applications
•synchronization with other LDAP
directories
•user profiles (access rights)
Security
•DISA protection
– password control and access
blocked after n wrong attempts
– alarm generated in case of wrong
attempt
– automatic substitution on CLIP
– strong authentication via secured ID
•controlled access to the OmniPCX
4400 database
– call-back procedure (PSTN)
– history file of the management
operations
– identification of a management
platform by name and password
– Internet/intranet access protection
- trusted host: IP address control
- TCP wrapper: secured exchange
control
– protection by password
– remote management access
controlled by CLIP (ISDN)
•internal toll fraud protection
– PIN code for business calls
– PIN code for personal calls with/
without call barring transfer/
forwarding barring categories
Management
•centralized or distributed
management via Windows NT
or UNIX application
•client-server architecture
•clients:
– market browser
– PC Windows 95, 98, 2000
and NT4 client
•configuration
– import/export from text files
– move, add, and change
– profiles for creation/modification
– unified graphical interface
•call accounting
– carrier cost simulation
– organization map
– predefined/customizable graphical
reports
– time-based cost calculation
•faults and alarms
– alarms filtering
– alarm list with colors according
to severity
– alarm display on topology maps
•convergence with HP OpenView
– access to OmniPCX 4400 node
from topology maps
•IP address management (DHCP
server or client)
•performance management
– multiple report formats (CSV, Html)
– reports distribution by e-mail
•performance traffic analysis per:
– attendant/attendant group
– bundle
– DDI number
– on-site wireless installation
– trunks
•web based management
SPECIFICATIONS GRAVÉ 15/03/01 17:44 Page 10

Alcatel OmniSolutions
for Hospitality
Hospitality Services
•Alcatel Hotel/Hospital Link (AHL)
•attendant services
– individual wake up activation
– individual DND activation
– suite wake up activation
– wake up cancellation
– unsuccessful wake up notification
•auto assignment
•billing
•check-in/check-out individual or
group
•cyclic DDI
•do not disturb
•DDI call barring according
to time schedule
•dual line Reflexes™ set with
conference
•flexible suites
•guest/patient personal code
•guest personal identification number
•guest internal/external call
forwarding
•guest call forwarding on no answer
•guest call by name
•guest multiple passwords
•hospitality sets: analog, Reflexes™,
wireless DECT
•internal call barring
•itemizing billing
•manual ticket creation
•mini-bar
•multi occupant room
•multiple wake-up service:
four wake-up calls per room
•multiple room service:
– VIP identification
– guest number or name
– called service identification
– guest language
•multi-language voice prompts:
eight simultaneous languages
•pre check-in/partial check-out
•prepayment (deposit)
•priority to forward in DND mode
•public booth
•room allocation from the
telephone set
•room status
•room directory
•room service simple/multiple
•secret identity for calls between rooms
•several names on GPIN
•voice mail check-in/check-out
Architecture
Hardware
• call server
– real time operating system:
Chorus mix
– native circuit-switching
– native packet switching
– native CPU redundancy
– client-server model
– embedded Ethernet bus in back
panel
– embedded TCP-IP communication
stack in CPU
• circuit based switching: Alcatel
Crystal technology
– distributed hardware on boards
– processing
– switching
– power supply
– auxiliaries
– distributed architecture, Crystal
shelf over:
- copper cable cat 5
- fibber optics mono/multi mode
- digital leased lines 64K, E1,
or fractional E1
• packet based switching
– Crystal shelf over IP
– Ethernet connection
10/100 M/bps
– H 323 gateway
– IP trunking
– peer to peer switching
– Qos: RTCP monitoring, IEE
802.1Q/p, TOS-Diffserv
– SNMP agent (MIB 2)
– VoIP: G 711, G 723.1, G 729.A
Software
• client-server
• Chorus MIX micro kernel operating
system
• SQL/CQL database
• UNIX System V compliant
Cabinets
• voice workgroup switch (Rack 19”)
– ACT 4 slots, expandable to 8 slots
– integrated power supply
– integrated maintenance modem
– depth 12.6 in./360 mm
– height 6.30 in./160 mm
– width 17.72 in./450 mm
– weight 33.06 lb./15 kg
•Alcatel OmniPCX 4400 WM1
(Wall Mounted)
– ACT 9 slots, expendable to
18 slots
– depth 10.04 in./255 mm
– height 27.95 in./710 mm
– width 18.03 in./458 mm
– weight 55.11 lb./25 kg
•Alcatel OmniPCX 4400 M2 (cabinet)
– 1 ACT 28 slots, or 2 ACT 14 slots
– depth 10.04 in./255 mm
– height 29.13 in./740 mm
– width 22.44 in./570 mm
– weight 154.32 lb./70 kg
•Alcatel OmniPCX 4400 M3 (cabinet)
– 2 ACT 28 slots, or 2 ACT 14 slots
– depth 20.31 in./516 mm
– height 59.05 in./1500 mm
– width 22.4 in./570 mm
– weight 242.5 lb./110 kg
Norms
EN 5502, EN50082-X
EN 60950 (IEC950)
•UL/CSA
•FCC/IC compliance
– Part 68
– CS-03
AlcatelOmniPCX4400
SPECIFICATIONS GRAVÉ 15/03/01 17:44 Page 11

www.alcatel.com 4272327 - 02/2001 – Alcatel - 32 avenue Kléber 92707 Colombes - France - Tel.: +33 (0)1 55 66 70 00 - RCS Paris B 602 033 185 – All rights reserved ©2001 Alcatel Business Systems, Colombes - Alcatel reserves the right to modify product
characteristics without notice in order to conform with new standards or to improve product performance - All trademarks are the property of their respective companies - Printed by: DEJA - Pictures: L. Monlaü, M. Langot, Alcatel - KR PLUS (21449).
ARCHITECTS OF AN INTERNET WORLD
SPECIFICATIONS GRAVÉ 15/03/01 17:44 Page 12
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