Alcatel OmniPCX 4400 User manual

Alcatel OOmmnniiPPCCXX
44440000

1
AANNAALLOOGG TTEERRMMIINNAALL
AAllccaatteell OOmmnniiPPCCXXÔ44440000
UUSSEERR GGUUIIDDEE

2
SSyymmbboollss uusseedd iinn tthhiiss mmaannuuaall
A short press on the recall, flash, or switch hook (depending on the type of terminal)
is indicated by the symbol:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
SSyysstteemm iinnffoorrmmaattiioonn
FEATURE Standard
Code
Site
Code
Last caller call back *69
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

3
UUsseerr GGuuiiddee
Analog TTeerrmmiinnaall
AAllccaatteellÒOOmmnniiPPCCXXÔ44440000
Your analog terminal provides simple and quick access to all the services and
features offered by your Alcatel OmniPCXÔ4400 system.
This user guide gives you:
 an alphabetical index of available services and features
 a step-by step guide explaining how to use these services
and features, separated into into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
Email address: ................................... PWT No.: ................................

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CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS::
Making an external call ..................................................................................8
Making an internal call ...................................................................................8
Calling the attendant.......................................................................................8
Consultation Call ...........................................................................................8
Calling an associate (or other key individual) .....................................................9
Answering a second call during a conversation..................................................9
Transferring a call.........................................................................................10
Putting a call on hold ....................................................................................10
Switching between calls (Broker Calls)..............................................................11
Picking up calls ringing at another terminal .......................................................11
Calling - using your personal directory.............................................................11
Talking with two other people at the same time (Conference Call) .......................12
Parking a call...............................................................................................12
Requesting a callback (from an idle or busy station)...........................................13
Camp-on an internal party who is busy ...........................................................14
Answering a camped-on call..........................................................................14
Answering a night service bell ........................................................................15
Entering a scheduled (Meet-me) conference.......................................................15
Transferring a caller into the conference ...........................................................15
Calling a number - using the system directory ...................................................16
Barge-in to an internal conversation.................................................................17
Privacy/Protection against Barge-in .................................................................17
Hunt Groups.................................................................................................17

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Temporarily leaving your hunt group ...............................................................18
Calling an internal party on his pager ............................................................18
EEAASSEE OOFF UUSSEE
Programming your personal code....................................................................20
Programming your personal directory ..............................................................20
Calling the last number dialed (Redial) .............................................................20
Setting an appointment reminder ...................................................................21
Changing the Associate number ......................................................................21
Do not disturb .............................................................................................22
Forwarding calls when you are busy ...............................................................22
Allocating calls to customer account codes........................................................23
Calling an outside "private" number................................................................23
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - immediate).............................26
Overflowing calls to an associate number.........................................................26
Forward on no answer ..................................................................................26
Forward on busy or no answer ......................................................................27
Forwarding your calls from a different terminal (Remote Forward) ........................27
Forwarding your calls from the terminal you are on (Follow Me)..........................27
Forwarding calls from any terminal within the company).....................................28
Forwarding calls to a recorded message (voice mail).........................................28
Canceling Forwarding ..................................................................................28
Checking voice mail messages ........................................................................29
Accessing and Answering callback requests......................................................29

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Locking your terminal ...................................................................................30
Forwarding your calls to your personal pager ..................................................30
Replying when your personal pager sounds......................................................31
Calling back the last internal caller whose call went unanswered.........................31
GLOSSARY ..................................................................................................32
INDEX .........................................................................................................35
Care of equipment ........................................................................................36

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CCAALLLLSS
YY
YYOO OOUU UURR RR
CC
CCAA AALL LLLL LLSS SS

8
MMaakkiinngg aann eexxtteerrnnaall ccaallll
To make an external call:
Lift the handset, dial 9, then dial the number you wish to reach.
Note: 9 is the default number code for getting an outside line.
MMaakkiinngg aann iinntteerrnnaall ccaallll
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call using your personal directory).
CCaalllliinngg tthhee aatttteennddaanntt
To call the attendant:
 Lift the handset and dial 0.
Note: 0 is the default number code for the ""AAtttteennddaanntt
ccaallll""feature.

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CCAALLLLSS
CCoonnssuullttaattiioonn ccaallll
During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a Consultation call.
To make a 2nd call:
(1) (the first call will automatically be put on hold).
(2) Dial the number. You will be connected to the second party.
To cancel the second call and recover the first:
(1) once again.
(2) Enter the ""CCoonnssuullttaattiioonn
ccaallll//CCoonnssuullttaattiioonn ooffff""
feature code.
If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.
CCaalllliinngg aann AAssssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))
Each terminal may have another station linked to it as an associate.
To call the associate line quickly:
Dial the code for the ""AAssssoocciiaattee
ccaallll""feature.
Note: Your voice message service can be declared as the linked terminal.

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AAnnsswweerriinngg aa sseeccoonndd ccaallll dduurriinngg aa ccoonnvveerrssaattiioonn
If you are in telephone conversation and a second person tries to call you, you will
hear a beep.
If you want to answer a second call:
(1) Advise your first party, and .
(2) Enter the ""CCaallll
wwaaiittiinngg""feature code (see Table of Codes).
To return to your first call:
(1) .
(2) Enter the ""CCaallll
wwaaiittiinngg""feature code (see Table of Codes).
If you hang up without replying to the second call, your terminal will ring and
connect you.
TTrraannssffeerrrriinngg aa ccaallll
To transfer a call:
(1) (to make a second, or consultation call), and when the second
party answers, advise that station user that you are transferring a call to them.
(2) Hang up, to complete the transfer
Notes : If you prefer, you can transfer the call without waiting to see if the second party
answers (even if their line is busy).
Depending upon your systems trunking service, transferring calls between two
outside lines may not be possible.

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CCAALLLLSS
PPuuttttiinngg aa ccaallll oonn hhoolldd
If you place your call on hold, you can pick it up again on the same terminal
To put a call on hold:
and enter the code for the ""MMaannuuaall
hhoolldd""
feature (see Table of Codes).
The call is now on hold and your party will hear the holding tone, until you return
to the call.
To return to your call:
Enter the ""MMaannuuaall
hhoolldd""
feature code.
SSwwiittcchhiinngg bbeettwweeeenn ccaallllss ((BBrrookkeerr CCaallllss))
When you begin a call to a second person, the first is placed on hold.
To switch between calls:
and enter the ""BBrrookkeerr
ccaallll""
feature code (see Table of Codes).
This feature allows you to keep your two conversations separate.
PPiicckkiinngg uupp ccaallllss rriinnggiinngg aatt aannootthheerr tteerrmmiinnaall
To pick up a call ringing at another terminal (in your call pickup group):
Enter the code for the ""GGrroouupp
ccaallll ppiicckkuupp""feature.
To pick up a call ringing at another terminal (not in the pickup group):
(1) Enter the code for the ""DDiirreecctt
ccaallll ppiicckkuupp""feature
(2) Dial the number of the terminal which is ringing.

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CCaalllliinngg -- uussiinngg yyoouurr ppeerrssoonnaall ddiirreeccttoorryy
You may establish a personal Speed dialing number for any of the 12 keys on
your keypad (1-9, *, 0, or #).
To call using the personal speed dialing list you have established:
(1) Enter the code for the ""CCaallll
-- uussiinngg ppeerrssoonnaall ddiirreeccttoorryy""feature, to open your
personal directory.
(2) Press the key on the keypad (1-9, *, 0, or #) you programmed for the number
you wish to reach.
TTaallkkiinngg wwiitthh ttwwoo ootthheerr ppeeooppllee,, iinntteerrnnaall aanndd//oorr eexxtteerrnnaall,, aatt tthhee ssaammee ttiimmee
((CCoonnffeerreennccee ccaallll))
When you and begin a call to a second person, the first is placed on
hold. To speak with both at the same time: and enter the ""33--ppaarrttyy
ccoonnffeerreennccee ccaallll""feature code (see Table of Codes).
To cancel the conference: and enter the ""33--ppaarrttyy
ccoonnffeerreennccee ccaallll""
feature code (see Table of Codes). The second call will be terminated.
Note: If you hang up during a conference, the other two parties will remain connected (this
may occur even if both are on outside calls).

PPaarrkkiinngg aa ccaallll
You can park an external call in order to retrieve the call at a different terminal.
To park a call (during the call, and after advising your party):
(1) and enter the ""PPaarrkk
ccaallll//rreettrriieevvee""
feature code (see Table of Codes).
(2) Enter the number of the terminal on which you want to take the call - the call is
automatically parked, and your caller hears a hold signal.
To cancel the park, enter the ""PPaarrkk
ccaallll//rreettrriieevvee""feature code followed by the
number of the terminal receiving the "park".
Note: If you hang up without specifying a destination, the parked call remains at the original
station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at
the original station (or at any other station within the system).
To recover your parked call at the destination station:
Enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature.
To recover your parked call at any other station in the system:
(1) Enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature.
(2) Dial the extension number for the original parking destination.
Note: If a call is parked for more than the predefined period of time, it is automatically sent
to the attendant or other designated number within the system.
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CCAALLLLSS

RReeqquueessttiinngg aa ccaallllbbaacckk ffrroomm aann iiddllee oorr aa bbuussyy ssttaattiioonn
When you call an internal terminal and your party does not answer (line rings) or
is busy (indicated by the voice guide or busy tone and display), you can leave a
callback request.
To request a callback:
(1) Enter the ""CCaallllbbaacckk
-- sseett rreeqquueesstt""feature code (see Table of Codes).
(2) Replace the handset, and you will be called back when your party answers
your call me request (or automatically when the busy line is free).
To cancel the callback request: dial the number a second time, then hang up.
CCaammpp--oonn aann iinntteerrnnaall ppaarrttyy wwhhoo iiss bbuussyy
If you call an internal terminal and all its lines are busy, the voice guide (or a busy
tone) will inform you of this. When this occurs, you have several options, including
CCaammpp--oonn- which allows you to wait and have your call ring through as soon as
your party finishes their call.
To camp-on a busy internal line:
Enter the code for the ""CCaammpp--oonn""feature, and wait (do not hang up).
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AAnnsswweerriinngg aa ccaammppeedd--oonn ccaallll
If you are in a conversation, and you hear a beep indicating that an internal or
outside party is trying to call you , the new call is camped-on, you have the option
of answering this second call. While the second call is in the camp-on status, it is
holding for you.
To speak with the second caller:
(1) Advise your first caller that you are checking a second call and .
(2) Enter the ""CCaallll
wwaaiittiinngg""
feature code (see Table of Codes).
Note:You can prevent calls from camping on your line, by entering the "Camp-on control"
feature code (see Table of Codes). To cancel this restriction, enter the "Camp-on control"
feature code again, and hang up.
AAnnsswweerriinngg aa nniigghhtt sseerrvviiccee bbeellll
When the attendant is away, all internal or external calls to the attendant position
may be offered to extensions for answering.
To answer a night service bell:
Dial the code for the ""NNiigghhtt
sseerrvviiccee aannsswweerr""feature.
EEnntteerriinngg aa sscchheedduulleedd ((MMeeeett--mmee)) ccoonnffeerreennccee
At a predetermined time, you can join in a telephone conference of up to 29 people
(including yourself). The participants may be internal and external (depending
upon your system configuration). A confidential access code will be provided to
you in advance by the individual arranging the conference. The number of digits
15
CCAALLLLSS

required in the meeting code (default: four digits) is determined by your telephone
system manager.
To enter a programmed conference call:
(1) Enter the code for the ""MMeeeett
mmee ccoonnffeerreennccee""feature.
(2) Dial the confidential access code.
(3) If you are the first to join the conference, you will hear a waiting tone.
If not, you will join the conference and the display screen will show you
how many people are taking part.
If there is no more room in the conference, you will hear the busy tone.
You can leave the conference at any time by hanging up.
TTrraannssffeerrrriinngg aa ccaalllleerr iinnttoo tthhee ccoonnffeerreennccee
External callers wishing to join the conference must be transferred into it, by an
internal station. You can introduce an external caller into the conference by using
the call transfer feature.
To transfer a caller into a conference (while on the line with your party):
(1) After advising your party, (your party is automatically placed on
hold); enter the ""MMeeeett
mmee ccoonnffeerreennccee""feature code (see Table of Codes)
(2) Enter the confidential conference access code.
(3) Hang up to complete the transfer of your party into the conference.
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CCaalllliinngg aa nnuummbbeerr -- uussiinngg tthhee ssyysstteemm ddiirreeccttoorryy
Your terminal has access to a system Speed dialing directory of internal or
external numbers.
To call a number using the system list:
Dial the short code assigned to the number.
BBaarrggee--iinn ttoo aann iinntteerrnnaall ccoonnvveerrssaattiioonn
If you call an internal number and find it busy, you may be able to barge-in to the
conversation. You can only do this if you have authorization
and if that terminal has
not set PPrriivvaaccyy//PPrrootteeccttiioonn
aaggaaiinnsstt bbaarrggee--iinn".
To barge-in to a call:
(1) Enter the ""BBaarrggee--iinn""feature code (see Table of Codes).
(2) Your entry into the conversation is indicated to the parties by a signal (and on
equipped stations, by the display).
PPrriivvaaccyy//PPrrootteeccttiioonn aaggaaiinnsstt BBaarrggee--iinn
To set protection against barge-in (prior to your call):
Dial the code for the ""PPrriivvaaccyy//PPrrootteeccttiioonn
aaggaaiinnsstt bbaarrggee--iinn""feature, then dial your
call.
This protection is only in effect until you hang up.
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CCAALLLLSS

HHuunntt ggrroouuppss
Your terminal may be a member of a hunt group. Hunt groups allow incoming
calls to be answered by the next available terminal in the hunt group sequence.
Note: You can always contact a specific terminal within the group directly by dialing its
individual number.
TTeemmppoorraarriillyy lleeaavviinngg yyoouurr hhuunntt ggrroouupp
To temporarily leave your hunt group:
Enter the code for the ""SSttaattiioonn
ggrroouupp -- eexxiitt""feature. Your leaving the group is
confirmed by a tone.
Note: You will continue to receive calls directed to your individual station. To re-enter the
group, enter the ""SSttaattiioonn
ggrroouupp -- eennttrryy""feature code (see Table of Codes).
CCaalllliinngg aann iinntteerrnnaall ppaarrttyy oonn aa ppaaggeerr
If your party doesnt answer and you know the person has a beeper (radio
pager), you can page this person, to inform them of your call.
To page someone via the internal system:
Enter the ""PPaaggiinngg
rreeqquueesstt""feature code (see Table of Codes).
You can also inform this person of your call, directly on their beeper, by entering
the ""DDiirreecctt
ppaaggiinngg ccaallll""feature code (see Table of Codes) followed by your partys
pager number. Your party can reply from any terminal in the company.
Option note: integration of a paging solution and a paging access arrangement depends
upon the configuration of your system.
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