Alcatel OmniPCX 4400 User manual

Alcatel OOmmnniiPPCCXX
44440000

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AANNAALLOOGG TTEERRMMIINNAALL
AAllccaatteell OOmmnniiPPCCXXÔ44440000
UUSSEERR GGUUIIDDEE

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SSyymmbboollss uusseedd iinn tthhiiss mmaannuuaall
A short press on the recall, flash, or switch hook (depending on the type of terminal)
is indicated by the symbol:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
SSyysstteemm iinnffoorrmmaattiioonn
FEATURE Standard
Code
Site
Code
Last caller call back *69
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

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UUsseerr GGuuiiddee
Analog TTeerrmmiinnaall
AAllccaatteellÒOOmmnniiPPCCXXÔ44440000
Your analog terminal provides simple and quick access to all the services and
features offered by your Alcatel OmniPCXÔ4400 system.
This user guide gives you:
 an alphabetical index of available services and features
 a step-by step guide explaining how to use these services
and features, separated into into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
Email address: ................................... PWT No.: ................................

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CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS::
Making an external call ..................................................................................8
Making an internal call ...................................................................................8
Calling the attendant.......................................................................................8
Consultation Call ...........................................................................................8
Calling an associate (or other key individual) .....................................................9
Answering a second call during a conversation..................................................9
Transferring a call.........................................................................................10
Putting a call on hold ....................................................................................10
Switching between calls (Broker Calls)..............................................................11
Picking up calls ringing at another terminal .......................................................11
Calling - using your personal directory.............................................................11
Talking with two other people at the same time (Conference Call) .......................12
Parking a call...............................................................................................12
Requesting a callback (from an idle or busy station)...........................................13
Camp-on an internal party who is busy ...........................................................14
Answering a camped-on call..........................................................................14
Answering a night service bell ........................................................................15
Entering a scheduled (Meet-me) conference.......................................................15
Transferring a caller into the conference ...........................................................15
Calling a number - using the system directory ...................................................16
Barge-in to an internal conversation.................................................................17
Privacy/Protection against Barge-in .................................................................17
Hunt Groups.................................................................................................17

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Temporarily leaving your hunt group ...............................................................18
Calling an internal party on his pager ............................................................18
EEAASSEE OOFF UUSSEE
Programming your personal code....................................................................20
Programming your personal directory ..............................................................20
Calling the last number dialed (Redial) .............................................................20
Setting an appointment reminder ...................................................................21
Changing the Associate number ......................................................................21
Do not disturb .............................................................................................22
Forwarding calls when you are busy ...............................................................22
Allocating calls to customer account codes........................................................23
Calling an outside "private" number................................................................23
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - immediate).............................26
Overflowing calls to an associate number.........................................................26
Forward on no answer ..................................................................................26
Forward on busy or no answer ......................................................................27
Forwarding your calls from a different terminal (Remote Forward) ........................27
Forwarding your calls from the terminal you are on (Follow Me)..........................27
Forwarding calls from any terminal within the company).....................................28
Forwarding calls to a recorded message (voice mail).........................................28
Canceling Forwarding ..................................................................................28
Checking voice mail messages ........................................................................29
Accessing and Answering callback requests......................................................29

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Locking your terminal ...................................................................................30
Forwarding your calls to your personal pager ..................................................30
Replying when your personal pager sounds......................................................31
Calling back the last internal caller whose call went unanswered.........................31
GLOSSARY ..................................................................................................32
INDEX .........................................................................................................35
Care of equipment ........................................................................................36

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To make an external call:
Lift the handset, dial 9, then dial the number you wish to reach.
Note: 9 is the default number code for getting an outside line.
MMaakkiinngg aann iinntteerrnnaall ccaallll
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call using your personal directory).
CCaalllliinngg tthhee aatttteennddaanntt
To call the attendant:
 Lift the handset and dial 0.
Note: 0 is the default number code for the ""AAtttteennddaanntt
ccaallll""feature.