
TROUBLESHOOTING WARRANTY CARD
All Alcyon Ultrasonic Diusers are covered by a limited one year warranty
from date of purchase.
Date of purchase: ____ / ____ / ____
(please keep your receipt with Warranty Card as Proof of Purchase)
Should you be experiencing any issues with your diusers, please visit
www.alcyon.com.au or call 1300 882 332.
(please have your diuser on hand when calling)
Terms and Conditions:
- A dated receipt is required as Proof of Purchase for warranty purposes.
- This warranty is for operational faults only, and does not cover issues such as breakages or faults arising
from misuse.
- Any returned items from customers to Alcyon will be at the consumer’s expense and must be
accompanied
with a RA (Return Authorisation) number issued by Alcyon. Unless a prior arrangement has been made.
- Any goods received without a RA number will not be accepted and returned to the sender.
- The determination of faults is at the discretion of Alcyon Australia, with the item to be either repaired or
replaced.
- Return shipping from Alcyon to the customer is to be at Alcyon’s expense.
Alcyon Australia
PO Box 50
LINFIELD NSW 2070
1300 882 332
Too much water (300ml+)
Reseat cover
Tip out excess water
Fill tank with waterInsufficient water
Power not connected
Symptom
NO MIST
Possible Cause Soluon
The mist outlet blocked by water
droplets or oil build-up
Plug in power adaptor and press
mist buon to acvate
Clean outlet vent coon p
Poor performance due to dirty Clean ultrasonic pad
Cover not seated or sealed
properly against base unit