alfen Twin 5 User manual

EV Charging Stations
Installation and User Manual
-
Twin5

Table Of Contents1. Safety and usage instructions 3
1.1 Disclaimer 3
1.1.1 Disclaimer public charging stations 3
1.2 Improper use 3
1.3 Copyright 3
1.4 Trademarks 3
1.5 Languages 3
1.6 Purpose and intended audience 3
1.7 Explanation of text instructions used 4
1.7.1 Safety symbols 4
1.8 General safety 4
1.9 Software and complementary
documentation 4
1.10 Operating conditions 5
2. Product overview 6
2.1 Exterior view 6
2.2 Interior view 7
2.3 Legend product overview 8
2.4 Identification label 8
2.5 Operation 9
2.5.1 Start and stop charging with charge card 9
2.5.2 Start and stop charging with Plug&Charge 9
2.6 User interface 10
3. Installing and Connecting 11
3.1 Safety announcements 11
3.2 Assembly and installation requirements 11
3.2.1 Schematic overview of charging station
protection devices 12
3.3 Preparation prior to installation 12
3.3.1 Door locks 12
3.3.1.1 Opening the door with dummy key 13
3.4 Scope of delivery 13
3.5 Mechanical installation procedure 13
3.5.1 Foundation for ground mounting 13
3.5.2 Inserting ground cable and earth cable 14
3.5.3 Mounting the charging station onto the
base 14
3.6 Electrical installation 14
4. Commissioning 16
4.1 Safety instructions before use 16
4.2 Initial start-up 16
4.2.1 Testing the sockets 16
5. Connectivity 17
5.1 Configuring the charging station 17
5.1.1 Wireless-connection 17
5.1.2 Wired network connection 17
5.1.3 Back office management systems 17
5.2 Configuration tools 18
5.3 Before using the MyEve app 18
5.4 Before using the ACE Service Installer 18
6. Maintenance 19
6.1 Service 19
7. Disposal 20
7.1 Decommissioning and returning 20
7.2 Waste electrical and electronic equipment
(WEEE) 20
8. Technical drawings 21
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TABLE OF CONTENTS
EN
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

Safety and usage instructions1.1 Disclaimer
This document has been subjected to rigorous technical
review before being published. It is revised at regular
intervals, and any modifications and amendments are
included in the subsequent issues. Although Alfen has
made its best efforts to keep the document as precise and
up-to-date as possible, Alfen does not assume any liability
for defects and damage which results from the use of the
information contained herein.
NOTE
This manual is subject to updates and changes. Errors and
omissions excepted.
Any deviation to the products as assembled by
Alfen including, but not limited to, customer-specific
modifications to the product such as the placement of
stickers, SIM cards or the usage of different colors (all
referred to as 'Customization') may affect the final product,
its experience, appearance, quality and / or lifespan (the
Customized Product). Alfen is not liable for any damage
to, or caused by, the Customized Product if this damage is
caused by this applied Customization.
Alfen shall not be liable in any way, for any kind of damage,
and the (carry in) warranty for the product and the
accessories shall not apply in the following cases:
•Failure to comply with the instructions in this manual in
general and with the operating conditions specifically.
•Improper use.
•External damage.
•Installation, commissioning or faulty repair or
maintenance by unqualified persons.
•Failures from the grid or the GPS / GPRS provider.
•Modification or configuration of the product or
accessories without the knowledge of Alfen.
•Use of spare parts not approved or manufactured by
Alfen.
•The charging station is used outside its operating
conditions as stated in this manual.
•Situations have occurred that are beyond the control of
Alfen(force majeur).
•Malfunction of an open charge point back office.
•Damage to the electrical vehicle.
1.1.1 Disclaimer public charging stations
Alfen ICU B.V.("Alfen") has received your explicit request to
use the open area in the AlfenTwin5 (the "EV Charger") for
installing electrical components.
The in Interior view on page 7 indicated red marked
area (the "Dedicated Area") may be used for the installation
of electronical components within the Alfen Twin5 (the
"charging station") which charging stations are placed in
the public domain if the following conditions remain to be
fulfilled throughout the Warranty Period:
•The charging station shall only be opened by
authorized certified electricians who shall have
completed the Alfen training (an "Engineer");
•Customer shall provide explicit consent to the Engineer
for the placement of components in the Dedicated
Area;
•The installation, the use and operation of the charging
station (EV Charger) shall always be in accordance with
all applicable laws, regulations and the manuals;
•Components may only be stored in the Dedicated Area
before the main switch;
•All additional installed electronical components
are IP20 at minimum and installed according local
installation and safety regulations and laws.
If the above conditions remain fulfilled throughout the
Warranty Period, Alfen confirms that the Dedicated Area
may be used and the warranty for the charging station (EV
Charger) remains valid.
1.2 Improper use
Using the charging station is safe when used as intended.
Any other use or changes to the charging station are
considered improper use and therefore not permitted.
The operator, owner or qualified technician is responsible
for any personal injury or material damage arising from
improper use.
1.3 Copyright
The reproduction, distribution and utilization of this
document, as well as the communication of its contents to
other parties without explicit authorization by Alfen N.V. or
one of its affiliates, is strictly prohibited. © Alfen N.V.
1.4 Trademarks
Eve®, ICU®, Alfen® are trademarks by Alfen N.V.. Any
unauthorized use of the trademarks is therefore illegal.
1.5 Languages
The English version of this document is the original source.
Documents in other languages are translations of this
source.
1.6 Purpose and intended audience
This manual applies to the Twin5 (in this document also
indicated as “charging station”) produced by Alfen ICU
B.V., Hefbrugweg 28, 1332AP Almere, the Netherlands,
EN
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1. SAFETY AND USAGE INSTRUCTIONS
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

reg.no. 64998363 (“Alfen”). The AlfenTwin5 is intended
exclusively for charging electric vehicles and, when installed
correctly, may be used by untrained individuals. Follow
this manual to install and commission the charging station
correctly.
Installation, commissioning and maintenance of this
charging station may only be performed by a qualified
electrician. It is essential that this person has:
•Expertise on all relevant general and specific rules
regarding safety and incident prevention
•Comprehensive knowledge of applicable electrical
regulations.
•The ability to identify and foresee risks and avoid
potential hazards
•Received and read these installation and operating
instructions
1.7 Explanation of text instructions used
Safety warnings and precautions are indicated in this
document as follows:
DANGER
Signal word used to indicate an imminently hazardous
situation which, if not avoided, will result in death or serious
injury.
WARNING
Signal word used to indicate a potentially hazardous
situation which, if not avoided, could result in death or
serious injury
CAUTION
Signal word used to indicate a potentially hazardous
situation which, if not avoided, could result in minor or
moderate injury.
NOTE
Signal word used to provide additional information or
information on possible product damage.
1.7.1 Safety symbols
The following warning pictograms are attached to (parts
of) the device
Pictogram Description
Dangerous voltage
1.8 General safety
Make sure to follow the stated safety aspects at all times
when operating the charging station:
DANGER
Risk of injuries, explosion or fire. Do not use the charging
station in the vicinity of explosive or highly flammable
substances.
DANGER
Risk of electrocution. Do not use the charging station if it is
partially submerged in water.
DANGER
Risk of injury and electrocution. Do not use the charging
station if it is damaged or plugs and cables are defective.
Contact the charge point operator to repair the defects
immediately.
DANGER
Risk of injury and electrocution. Keep away children or
individuals who are not able to assess the risks associated
with using this product.
More extensive safety information is available in the
relevant sections of this document.
1.9 Software and complementary documentation
NOTE
You must have a wired network connection between the
charging station and your laptop, tablet or smartphone to
check whether a new firmware version is available.
•The MyEve app notifies if a new firmware version is
available.
•The ACE Service Installer does not notify if a new
firmware version is available. You need to check this via
the menu “Device/Upload new firmware...”
1. SAFETY AND USAGE INSTRUCTIONS
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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NOTE
It is possible to request a printed copy of this manual in
your language by Alfen at any time. Refer to the contact
information for your request.
By means of the following links you can obtain detailed
information regarding the Twin5 charging stations.
YouTube channel
Alfen - Power to
adapt
providing instal-
lation, service
and information
videos.
Data sheet
Datasheet Twin 5
providing detailed
information on
models, techni-
cal features and
equipment.
Knowledge Base
Knowledge Base
providing service
and procedure in-
structions.
Twin5 with AHP-
platform
Firmware informa-
tion, update, error
codes list
providing
firmware informa-
tion, update, error
codes list.
Smart Charging
configuration
Smart Charging
Network exten-
sion module
for the Dutch
market only
Training for Alfen
charging stations
Trainings charging
stations equip-
ment
class-room train-
ings provided by
Alfen.
Warranty
Carry-in Warranty
The applicable
Terms & Condi-
tions of the Alfen
Carry-in warranty
1.10 Operating conditions
Operating temperature -25°C to 55°C
Relative atmospheric hu-
midity
5 - 95%
Protection category I
Degree of protection (cas-
ing)
IP54
IK protection IK10
EN
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1. SAFETY AND USAGE INSTRUCTIONS
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

Product overview2.1 Exterior view
5
5
335mm
1165 mm
220 mm
1087 mm
62 mm
1385 mm
1075 mm
1
2
3
4
5
6
2. PRODUCT OVERVIEW
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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2.2 Interior view
4
3
2
1
5
4
3
1
6
7
Figure 2.1: Interior view Twin5
EN
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2. PRODUCT OVERVIEW
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

2.3 Legend product overview
Exterior view
1 Type 2 socket
2 LED / charge card (RFID) interface
3 Door handle
4 Cylinder for grid operator / Cylinder for owner
5 Charge point Identifier (customer specific label)
6 Quick start instructions
Interior view
1 Power meter
2 Identification label
3 Type B residual current device (RCD)
4 Miniature circuit breaker (MCB) or fuses
5 Main switch
6 Dedicated area (refer to extended warranty instal-
lation of electronical components in chapter “Dis-
claimer public charging stations”)
7 Strain relief
123
Figure 2.2: Interior view detail
No. Description
1 SIM card holder
2 External power meter connection (RS-485)
3 UTP / Ethernet connections
2.4 Identification label
The identification label shows the following information:
IP54
IK10
Hefbrugweg 28
1332 AP Almere
Nederland
www.Alfen.com
AHWP01-52655
RATING: 400V.50Hz 64A 3F+N+PE -25°C +55°C
TYPE: 934452650
Warning! before providing access to electrical components
all power supplies must be disconnected
Made in the Netherlands by
ACE0585512
Class I
22-11-2023
1
2
3
4
5
Figure 2.3: Identification label
No. Description
1 OCCP charge point model name (consisting of
the platform name and the last five digits of the
article number)
2 Type / Article number
3 Object number (unique number per charging sta-
tion)
4 Technical specifications (such as the number of
phases, maximum charging current and voltage)
NOTE
When contacting your charge point supplier / operator,
always have your type / article number and object number
available to facilitate quick support.
2. PRODUCT OVERVIEW
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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2.5 Operation
2.5.1 Start and stop charging with charge card
1234
Figure 2.4: Starting the charging process with user authorization / charge
card. Symbols shown on the user interface
No. Description
1 Plug the charging cable into the car
2 Plug the charging cable into the charge
point
3 Scan the charge card on the charging sta-
tions RFID-interface
4 Charging in progress
1234
Figure 2.5: Stopping the charging process. Symbols shown on the user
interface
No. Description
1 Scan the charge card on the charging sta-
tions RFID-interface
2 Remove the charging cable from the charge
point
3 Remove the charging cable from the car
4 Leave the charging place
2.5.2 Start and stop charging with Plug&Charge
123
Figure 2.6: Starting the charging process without charge card. Symbols
shown on user interface
No. Description
1 Plug the charging cable into the car
2 Plug the charging cable into the charge
point
3 Charging in progress
123
Figure 2.7: Stopping the charging process without charge card. Symbols
shown on user interface
No. Description
1 Remove the charging cable from the car
3 Remove the charging cable from the charge
point
4 Leave the charging place
EN
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2. PRODUCT OVERVIEW
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

2.6 User interface
5
7
8
1
2
3
4
6
Figure 2.8: Display of Twin5 with LED’s (left socket active in this
illustration)
No. Description
1 Charging station indication
2 Charge card accepted, cable connected
3 Communication with vehicle or charging com-
pleted
4 Charging in progress
5 Error message
6 Operating steps to start the charging process
7 Charge card reader (RFID interface)
8 Operating steps to stop the charging process
2. PRODUCT OVERVIEW
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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Installing and Connecting3.1 Safety announcements
DANGER
Risk of injury and electrocution. Installation,
(de)commissioning and maintenance of the charging
station may only be performed by a qualified electrician.
DANGER
Risk of injury and electrocution. Installing the charging
station incorrectly may result in fatal injury! When working
with electricity, failure to comply with relevant regulations
can lead to dangerous and life-threatening situations.
DANGER
Risk of electrocution. The electrical system must be
disconnected from every power source before performing
any installation or maintenance work!
DANGER
Risk of injury and electrocution. The charging station
contains electrical components that still contain a charge
after being disconnected from the system. Always test
with proper equipment there's no residual current before
commencing to work.
WARNING
Risk of injuries, explosion or fire. Never install in a
potentially explosive atmosphere.
WARNING
Risk of electrocution. Never install in areas prone to
flooding without implementing compensatory measures.
WARNING
Risk of injury and electrocution. Installation work may not
be carried out during rain or if the air humidity exceeds
95%.
WARNING
Risk of injury and electrocution. The installation must be
performed by a qualified electrician who has read this
manual and will execute the installation in accordance
with the IEC 60364 (Electrical Installations for Buildings)
standard.
WARNING
Risk of damage or electrocution. A charging station must
always be installed on separate power circuit.
WARNING
Risk of damage or electrocution. Local conditions may
affect the installation requirements. Your installation must
comply with the standards and regulations of the location
(country) where it is installed.
CAUTION
Risk of injury and damage. The installer is always
responsible for choosing the correct cable diameter and
complying with the relevant standards and legislation.
CAUTION
Risk of injury and damage. The installation and cables
should be installed to match the maximum charging current
to the input of the charging station. This should assume
continuous load.
CAUTION
Risk of injury and damage. Mechanical impact and/or
collisions might cause damage to the equipment. Protect
Alfen products installed in public areas and car park sites.
CAUTION
Risk of damage. Adapters or conversion adapters are not
allowed to be used.
3.2 Assembly and installation requirements
When selecting a location to install the charging station,
the following criteria must be met:
•Always fully comply with local technical requirements
and safety regulations
•An on-site connection has been prepared that complies
with the specifications of the charging station.
•The installation site must have a leveled and solid
foundation or, if the charging station is installed into
the ground, preparing the foundation is part of the
installation process.
•A maximum temperature difference within 24 hours of
<35°C
Please refer to the following table for safety options and
cable cross-sections advised.
EN
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3. INSTALLING AND CONNECTING
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

Power supply
cable: minimum
advised cable
cross-section
(based on as-
sumed max. 50m
cable length)
•11kW charging, 16A selected per
phase: 5x4mm2
•22kW charging, 32A selected per
phase: 5x6mm2
•Maximum cross-section: 35mm2
Short-circuit pro-
tection:
•Integrated in grid connection box
(in case of direct installation to
grid), or
•Installation on the local low-
voltage distributor:
•With circuit breakers: 40A, 3-pole,
type B or C
•With fuses: 3x80AgG. In case
of gG fuses it is possible to apply
64A (minimum)
Earth leakage pro-
tection: (possibly
in combination
with circuit break-
er)
•30mA RCB Type B
Nominal input
voltage:
•VL1-N: 230V (+/-10%)
•VL2-N: 230V (+/-10%)
•VL3-N: 230V (+/-10%)
•VL1-L2: 400V (+/-10%)
•VL1-L3: 400V (+/-10%)
•VL2-L3: 400V (+/-10%)
•VPE-N: ≈ 0V
Nominal frequen-
cy:
•50Hz
Grounding: •TN system: PE cable TT system:
separately installed
•grounding electrode <100Ohm
spreading resistance
•IT system: connected to a shared
reference (common earth) with
other metal parts
3.2.1 Schematic overview of charging station
protection devices
3x230 V
3x32 A
80A, 4P
MCB C 40
gG 4 A max.
MCB C 40
gG 4 A max.
30 mA63 A
RCB Type B
30 mA63 A
RCB Type B
16 / 32 A 16 / 32 A
*
Position Indication
1 (*option) Grid connection box or CAM
2 Main switch
3 Short circuit protection
4 Residual current protection
5 Sockets
3.3 Preparation prior to installation
•View the site and determine the installation location.
•Check the scope of delivery and required parts.
•Read this installation manual before hand.
3.3.1 Door locks
The door handle of the charging station can be equipped
with 2 locks (depending on scope of delivery):
3. INSTALLING AND CONNECTING
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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12
1 left lock for owner of charging station
2 right lock for grid operator
3.3.1.1 Opening the door with dummy key
If no cylinders are provided in the opening, open the
charging station door with the provided plastic dummy key
as follows:
1. Insert the provided (plastic) dummy key into one of the
openings and turn.
NOTE
If you insert the dummy key into the left opening, turn
it counterclockwise to unlock the handle.
2. Pull the handle upwards to open the door.
3.4 Scope of delivery
The scope of delivery provides:
•Twin5 charging station
•Installation manual and assembly supplies
•Charge card(s)
•Charge point password
2
1
3
4
5
Figure 3.1: Bottom plate with mounting material
No. Description Quantity
1 Grommet for main power supply 1
2 Grommet for ground cable 1
3 Connection nut 1
4 Base plate gasket (glued to base
plate)
1
5 Base plate 1
3.5 Mechanical installation procedure
3.5.1 Foundation for ground mounting
1. Dig a hole of approx. 500 x 500 mm and 550 mm deep
and level out horizontally.
2. Position the base and level it.
3. Place the supplied cable glands and cutting glands on
the sealing plate. Place the whole assembly on the
bottom of the charging station
4. Provide an earth electrode or earth pin, depending on
the local regulations.
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3. INSTALLING AND CONNECTING
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

3.5.2 Inserting ground cable and earth cable
1. Make a provision in the form of a main grounding rail
right at the bottom of the charging station to ground
the charging station. (This applies to both: a PE cable
and an earthing pin)
2. Pass the ground cable through the conduit, concrete
base and tulle in the gasket / base plate assembly.
3. Leave an overhang from the top of the base of at least
250 mm. Due to the mounting of the strain relief it is
recommended to cut the cable only when the charging
station is mounted on the base.
4. Pass the earthing cable, coming from the earthing pin,
through the gasket / base plate assembly.
3.5.3 Mounting the charging station onto the base
Figure 3.2: Exploded view of charging station to be mounted on base
1. Insert the four threaded M10x80 mm rods supplied
into the sockets on the base.
2. Place the gasket / baseplate assembly over the
threaded ends.
3. Place the charging station on the base over the wire
ends and over the power supply cable and ground
cable.
4. Cut the cable grommet to size, so that the power
supply cable is firmly clamped in place.
5. Guide the power supply cable through the bottom
plate. Pull the power supply cable to the outside of the
charging station to fit the strain relief provided.
6. Mount the strain relief.
7. Guide the power supply cable back into the charging
station / base. Make sure that 250 mm cable length
remains in the charging station.
8. Fasten the charging station to the base as shown in
figure with the provided 4 M10 nuts including lock and
V-rings.
9. Secure the charging station to the base with 4
M10x80 mm studs.
3.6 Electrical installation
1. Remove the sheath from the power cable with a
Stanley knife and remove the sheaths from the loose
wires with a wire stripper.
2. Connect the earth pin.
3. The earthing sleeve / earthing wire of the distribution
system operator may only be used as an earthing
device with the written consent of the system
operator;
3. INSTALLING AND CONNECTING
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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4. According to your installation requirements, make sure
the grounding resistance of the system is set to one of
the following values:
a. <100Ohm (requirement by EV/ZE Ready 1.4I
certification);
b. <167Ohm (requirement Dutch NEN1010
standard);
c. according to the values stated in the legal
regulations of your country.
5. According to product variant disconnect the charging
station from voltage source:
a. Make sure the main switch is in the OFF (0)
position, or
b. Make sure the main residual current circuit breaker
(RCCB) is in the OFF (0) position
6. According to product variant disconnect the charging
station from voltage source:
a. Remove the fuses in the distribution system
operator cabinet of the charging station, or
b. Switch the circuit breakers (MCB) to the OFF (0)
position;
7. According to product variant:
a. Connect the wires of the phases to the fuse
holders, or
b. to the circuit breakers (MCB) in the distribution
system operator cabinet of the charging station
including standard grid connection. (PE on
separate rail)
8. Connect the provided cable clamp to the plate provided
at the back wall inside of the charging station (see
figure 2.2 and 2.3 position 7) ensuring strain relief on
the cable.
9. According to product variant connect the charging
station to voltage source:
a. Place fuses (if supplied) in the fuse holders and
close the holders, or
b. Switch the circuit breakers (MCB) to the ON (I)
position.
c. Switch on the external power supply.
10. According to product variant connect the charging
station to voltage source:
a. Make sure the main switch is in the ON (I)
position, or
b. Make sure the main residual current circuit breaker
(RCCB) is in the ON (I) position.
11. If a transparent cover is supplied for the internal
components, fit it with the bolts supplied.
12. Close the door and make sure it is securely locked.
EN
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3. INSTALLING AND CONNECTING
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

Commissioning4.1 Safety instructions before use
1. Make sure the charging station is properly connected
to the power supply as described in this manual.
2. Make sure the distribution of the power supply
is separately protected by an appropriate breaker
(automatic or fuse cartridges)
3. Make sure the charging station is installed in
accordance with this manual.
4. Make sure the casing is always closed during normal
operation.
4.2 Initial start-up
1. Turn on the local power supply.
The charging station will now run self diagnostics.
All interface LED’s will flash briefly. The following
background operations will occur within a few seconds:
-The sockets are tested one by one (locking and
unlocking).
-The internal relays are tested: audible by clicking
noise.
-The symbols will flash twice.
The charging station is now ready for testing.
4.2.1 Testing the sockets
1. Put the test charging cable in one of the sockets.
The symbol illuminates. The hourglass symbol
flashes.
2. Hold the charge card in front of the (RFID) card reader
to start charging.
The symbol flashes. Then the hourglass symbol
illuminates and the charging symbol
illuminates. The socket is now functional.
3. Hold the charge card in front of the (RFID) card reader
to stop charging.
The hourglass symbol illuminates. The symbol
illuminates.
4. Pull out the test charging cable.
The socket is now ready for use.
5. Do the same procedure for the other socket.
4. COMMISSIONING
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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Connectivity5.1 Configuring the charging station
5.1.1 Wireless-connection
How to establish a wireless (WiFi) connection between your
device and the charging station:
NOTE
Currently the communication between the app and the
charging station is only possible via a wired connection.
1. Download the MyEve app on your device. The device
can be a smartphone, tablet or laptop.
2. Create an account in the MyEve app and login.
3. Find your newly installed charging station in the list of
newly discovered devices.
NOTE
Make sure you have Bluetooth enabled on your mobile
device.
4. Choose one of the options to connect your device:
a. connect with the MyEve app directly to the WiFi
network of the charging station or
b. connect with the MyEve app to the same local
area network (LAN) the charging station is
connected to.
5. Enter the provided password.
The network connection has now been established.
Via the MyEve app you can configure the settings
6. After finishing the configuration, hand over the card
with password (recovery) information to the customer.
5.1.2 Wired network connection
How to establish a wired network connection by
connecting the charging station to your device using an
UTP (Ethernet) cable:
The minimum requirement is a CAT5 UTP (Ethernet) cable
NOTE
For the use of a smartphone or tablet an adapter such as a
USB-C to Ethernet or Lightning to Ethernet is required.
1. Log into the MyEve app or the ACE Service Installer.
2. Connect the UTP (Ethernet) cable to your router or
directly to the charging station.
3. Connect the UTP (Ethernet) cable with the
corresponding port.
4. Connect your device to the switch or router or directly
to the charging station.
5. Select your charging station from the list in the MyEve
app or the ACE Service Installer.
NOTE
If the charging station(s) is (are) not detected
automatically, the MyEve app or the ACE Service
Installer might be blocked by the Firewall on your
laptop, tablet or smartphone. Check the settings of
your laptop, tablet or smartphone and try again.
6. Enter the provided password.
The network connection has now been established.
Via the MyEve app or the ACE Service Installer you can
configure the settings
7. After finishing the configuration, hand over the card
with password (recovery) information to the customer.
5.1.3 Back office management systems
If additional services by a back-office provider have been
purchased, the charging station has been configured
ex-factory to connect to the selected back-office
management system.
NOTE
A connection with a back-office management system can
only be established if arrangements with the supplier of
this system have been made. The service of third parties is
not provided by Alfen.
NOTE
If the charging station is set to connect with a back
office management system, it will do so directly and
automatically.
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5. CONNECTIVITY
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU

NOTE
Manually configuring and connecting to a back-office
management system can be done with the MyEve app. A
SIM card needs to be installed during installation. If you
do not have a SIM card, please contact your back-office
provider.
NOTE
If a mobile communication (SIM card) Internet connection
has been purchased, the charging station is already
equipped with a SIM card and will automatically connect,
once the charging station is being commissioned.
5.2 Configuration tools
The charging station can be accessed and configured:
•via the MyEve app
•via the ACE Service Installer
The app will guide you step-by-step through the
configuration process.
NOTE
Currently the communication between the MyEve app and
the charging station is only possible via a wired connection.
5.3 Before using the MyEve app
NOTE
The MyEve app has been designed to be used by the
installer / electrician only. Its purpose is to commission and
configure Alfen charging stations.
The MyEve app is not intended for use by the charging
station end users.
1. Download the MyEve app in Google Play, Apple Store
or Windows Store to your laptop, tablet or smartphone.
Google
Play Store
Apple App Store Microsoft Store
2. You will be requested to create an account.
3. If you have the MyEve app already installed, make sure
you update to the latest version. Use the above QR-
codes to see if your MyEve app needs to be updated.
4. Make sure the Firewall settings on your laptop, tablet
or smartphone are not blocking the MyEve app.
5.4 Before using the ACE Service Installer
1. Download the ACE Service Installer from the Alfen
website to your laptop:
https://alfen.com/en-gb/search-downloads
2. Request an account at this e-mail address:
ace.aft[email protected]om.
NOTE
It may take some days until you receive the login-data.
3. If you have the ACE Service Installer already installed,
make sure you have the latest version. If updates are
available, you will be asked to update when you log in.
4. Make sure the firewall settings on your device are not
blocking the ACE Service Installer.
5. CONNECTIVITY
Alfen ICU B.V. | Installation and User Manual | Twin5 | EV Charging Stations | V2.0 | EN | 12/2023 | 203130172-ICU
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