Alienware AW720H User manual

Alienware
Dual Mode Wireless Gaming Headset
AW720H
User’s Guide
Regulatory Model: AW720H/ UD2202u

1
Notes, Cautions and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell,
and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2023 – 04
Rev. A01

2
Contents
What‘s in the box............................................................. 4
Features ........................................................................... 5
Headset...........................................................................................5
Accessories.....................................................................................6
Charging the headset...................................................... 7
Battery life......................................................................................8
Turning on/off your headset.........................................................9
Auto power off...............................................................................9
Connecting the headset to your device ........................ 10
System requirements ...................................................................10
Connecting the headset to your device using the USB wireless
dongle ...........................................................................................12
Connecting the headset to your device using the inline audio
cable..............................................................................................13
Configuring the headset on your computer ................. 14
Alienware Command Center (AWCC) ........................ 16
Installing AWCC..........................................................................16
Installing AWCC through Windows Update.............................17
Installing AWCC from the Dell Support website......................17
Activating Dolby Atmos for Headphones .................... 17

3
Updating the firmware.................................................. 18
Updating the headset firmware manually..................................18
Updating the USB wireless dongle firmware manually.............18
Using the headset.......................................................... 19
Adjusting the headset..................................................................19
Using features on the headset ...................................... 20
Adjusting the volume.................................................................. 20
Adjusting Game/Chat balance control..................................... 20
Muting/unmuting the microphone.............................................21
Replacing the ear pads ............................................................... 22
Regulatory label position............................................................ 23
Troubleshooting............................................................. 24
Specifications................................................................. 28
Warranty information.................................................... 29
Limited warranty and return policies ........................................ 29
For U.S. customers:..................................................................... 29
For European, Middle Eastern and African customers:............ 29
For non-U.S. customers: ............................................................. 29
Safety information......................................................... 30

4
What‘s in the box
1 Alienware Dual Mode Wireless Gaming Headset AW720H 2 USB-A to USB-C charging cable
3 USB-C wireless dongle 4 Documents
5 3.5 mm inline audio cable 6 USB-A to USB-C adapter
NOTE: Headset must be charged prior to first time use.
NOTE: The documents shipped with your headset may vary depending on
the region.

5
Features
Headset
1 LED indicator
2
Power button
3 Volume control
4
Retractable microphone
5 USB–C Charging port
6
Inline audio cable port
7 Game/Chat balance button
8
Microphone mute button

6
Accessories
1 Microphone mute slider
2
Microphone

7
Charging the headset
To charge the headset, connect USB-C end of the USB-A to USB-C cable to the
USB-C port on your headset. Connect the other end to the USB port on your
computer.
NOTE: For best results, ensure battery is fully charged during first time
use.
NOTE: To improve battery life, turn the headset off when the headset is not
in use.

8
Battery life
Complete charging from flat to full may take less than 2.5 hours.
Charging indication can be found on both the power and Alienhead LEDs.
Battery status LED indicator behavior
Fully charged
Power on: LED light stays green and Alienhead logo displays last selected lighting
effect.
Power off: LED light and Alienhead logo
stays green.
While charging
Power on: LED light changes between amber and green. Alienhead logo changes
between amber and green for 12 seconds, then returns to the previous lighting effect
.
Power off: LED light changes between amber and green.
When battery is
less than 20%
Power LED: LED light slowly blinks in amber.
Alienhead logo: Light fast-blinks in amber until the battery is at 0%.

9
Turning on/off your headset
Press the power button on the right ear cup for two seconds to turn on/off the
headset.
Auto power off
When USB wireless dongle connection is lost (either the computer is turned off or
the USB wireless dongle is removed from the USB port), the headset automatically
turns off after 30 minutes. To turn on the headset, press and hold the power
button for two seconds.