Alienware AW920H User manual

Alienware
Tri-Mode Wireless Gaming Headset
AW920H
User’s Guide
Regulatory Model: AW920H/ UD2202u
1

Notes, Cautions and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2022 – 01
Rev. A00
2

Contents
What‘s in the box............................................................. 5
Features ........................................................................... 6
Headset...........................................................................................6
Accessories.....................................................................................7
Charging the headset...................................................... 8
Battery life......................................................................................9
Turning on/off your headset.......................................................10
Auto power off.............................................................................10
Connecting the headset to your device .........................11
System requirements ................................................................... 11
Inserting the boom microphone .................................................. 11
Connecting the headset to your device using the USB wireless
dongle...........................................................................................12
Connecting the headset toyour device using Bluetooth ..........13
Connecting the headset to your device using the Inline audio
cable..............................................................................................14
Configuring the headset on your computer .................15
Alienware Command Center (AWCC) ........................ 17
Installing AWCC..........................................................................17
Installing AWCC through Windows Update.............................18
Installing AWCC from the Dell Support website......................18
3

Updating the firmware..................................................19
Updating the headset firmware manually................................. 19
Updating USBwireless dongle firmware manually.................. 19
Activate Dolby Atmos for Headphone .........................18
Using the headset...........................................................20
Adjusting the headset..................................................................20
Using features on the headset ...................................... 21
Muting/unmuting the microphone............................................ 22
Active Noise Cancellation (ANC) on/off ................................. 23
Replacing the ear pads ............................................................... 24
Regulatory label position............................................................ 25
Troubleshooting............................................................. 26
Specifications. ................................................................30
Warranty information.................................................... 31
Limited warranty and return policies ........................................ 31
For U.S. customers:..................................................................... 31
For European, Middle Eastern and African customers:............ 31
For non-U.S. customers: ............................................................. 31
Safety information......................................................... 32
4

What‘s in the box
1 Alienware Tri-Mode Wireless Gaming Headset AW920H 2 USB-A to USB-C charging cable
3 USB wireless dongle 4 Documents
5 3.5 mm inline audio cable 6 Detachable boom microphone
7 USB-A to USB-C adaptor 8 Soft carry pouch
NOTE: Charge the headset to activate it before turn it on for the first time.
NOTE: The documents shipped with your headset may vary depending on
the region.
NOTE: Soft carry pouch is for protecting headset and preventing dust.
5

Features
Headset
1 Indicator LED
2
Power button
3 Headset touch control area 4 Inline audio cable/Boom microphone port
5 USB-C Charging port 6 ANC On/Off slider
7 Microphone mute button 8 2.4G/BT/BT pairing switch slider
6

Accessories
1 Microphone mute slider
2
Microphone
3 Microphone 4Microphone mute LED
7

Charging the headset
To charge the headset, connect USB-C end of the USB-A to USB-C cable to the
USB-C port on your headset. Connect the other end to the USB port on your
computer.
NOTE: For best results, ensure that the battery is fully charged when using
it for the first time.
NOTE: To improve battery life, turn off the power switch when the headset
is not used.
8

Battery life
The headset battery can last up to 30 hours of gaming/audio playback and 55
hours during Bluetooth mode (with the lights turned off and ANC off). The
complete charging of battery may take less than 2.5 hours.
When the headset is turned off and charging, the LED light and Alienhead logo
indicates the battery status.
Battery status
Fully charged
Power LED and Alienhead logo lights stay green.
While charging
Power on: LED light and Alienhead logo changed between amber and green for 12
seconds,then go to previous lighting effect .
Power off: Light changed between amber and green.
When battery less than 20%
Power LED: LED light slowly blinks in amber.
Alienhead logo: Light fast blinks in amber for 5 seconds, then go dark for 15 seconds.
This cycle repeats until battery dead.
9

Turning on/off your headset
Hold the power button on the right ear cup for two seconds to turn on/off the
headset.
Auto power off
When USB wireless dongle connection is lost or Bluetooth isnot connected
(either the computer is turned off or the USB wireless dongle is removed from
the USBport), the headset will automatically turns off after 30 minutes. To turn
the headset on, press the Power button.
10