All Pond Solutions CUP-311 User manual

ALL-IN-ONE SMALL
POND FILTER
SYSTEM
CUP-311
COMPLETELY SUBMERSIBLE
FOR PONDS UP TO 4000 LITRES
11W UV CLARIFICATION
2500 LITRES PER HOUR PUMP
INCLUDES COARSE FILTER FOAM
& BIO FILTER MEDIA

To ensure your new pond filter system is set up and running correctly, and to
prevent any accidental damage or injury, please read and follow the below
instructions carefully before using your product.
SAFETY
IMPORTANT! Disconnect the mains electricity supply before attempting any
installation / maintenance of any kind. Do not attempt to modify this unit in
any way and only use the recommended parts for replacement.
· The all-in-one CUP system should never be run dry as this will cause the
unit to overheat and cause permanent damage.
· All connections must be earthed.
· The power cord of this appliance cannot be replaced; if the cord is
damaged, the appliance should be discarded. Never cut the cord.
· Do not connect to any voltage other than that stated.
· Do not place in liquids other than water.
· Do not use with water above 90 F or 30 C.° °
· Do not carry or pull the unit by its electrical cable.
· Do not use this unit if it has a damaged cord, if it is malfunctioning or it is
dropped or damaged in any manner
· Do not attempt to modify this unit in any way and only use attachments and
the recommended parts for replacement recommended by the
manufacturer.
· Before installing, maintaining or handling your equipment, or before placing
your hands in your pond, ensure that the unit is disconnected from the
electricity supply.
· Always disconnect any electrical devices when not in use.
· Carefully examine your pond system after installation. Do not connect the
unit to the mains if there is water on any parts not intended to be wet.
· Do not look directly at the UV light when it is operational.
· Before operating your CUP system observe that water is flowing through it
- the UV requires constant flow to avoid overheating.

· To avoid injury, do not touch hot or moving parts such as, but not limited to
UV bulbs or impellers.
· During maintenance ensure all O-rings are present and intact.
· If the appliance shows any signs of water leakage or the RCD unit switches
off, disconnect the unit from the power supply and consult the retailer
where you purchased the unit.
· Do not install or store this unit where it will be exposed to temperatures
near to 0°C / 32°F. In freezing conditions, remove and store the unit in a
sheltered area ensuring all water has been drained from the filter.
· Do not bury the cord for this unit. Ensure it does not cause a trip hazard or it
at risk from damage from lawn mowers, strimmers or other garden
equipment.
· This is a submersible product - do not operate the product if not fully
submerged.
Please note – this appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental capabilities or lack
of experience and knowledge, provided they are given supervision and
instruction concerning use of the appliance and understand the hazards
involved. Children must not play with the appliance. Any maintenance must not
be made by children without supervision.

ELECTRIC
This unit comes complete with a generous supply of 3 core cable, however
should any additional cable be required, the use of an approved waterproof
cable connector with a proper rating is essential. A cord rated for less amperes
or watts than the appliance rating may overheat.
Please Ensure:
· The power supply must be earthed and fused at 3amps.
· You regularly inspect the cable for damage and deterioration.
· Do not connect to any voltage other than that stated.
· You consult a qualified electrician if in doubt about any aspects of
wiring.
· A residential current device (RCD) is used for additional safety
· You have complied with Local Electricity Authority regulations if
permanently installing to the mains supply.
Please Ensure: The power supply must be earthed and fused at 3amps.
Regularly inspect the cable for damage and deterioration. Consult a qualified
electrician if in doubt about any aspects of wiring.
CHOOSING YOUR FILTER LOCATION
· The pressure of your unit depends on many factors such as pond depth,
stock density and hose dimensions. To enhance pond water quality, we
recommend considering these factors to ensure maximum efficience and
avoid low return pressure.
· Place your unit on a level and sturdy surface at the bottom of your pond
with outlet facing upwards.

Please read the below instructions carefully before beginning to set up your
filter system. DO NOT CONNECT THE UNIT TO THE MAINS UNTIL SET UP IS
COMPLETE AND UNIT IS FILLED WITH WATER.
1. Prior to installing the unit, examine the quartz sleeve and UV bulb to make
sure these have not been damaged in transportation (see maintenance section).
Handle with care. Do not hold UV bulb with bare hands as this can affect
performance.
2. Clean filter media and foam - remove the filter media plate and clean through
the included media and coarse foam with some pond water.
3. Connect the required attachments - Choose the
required attachments.
Fountain attachment set included compromises of:
ŸMain fountain extendable pole (essential for using
the fountain feature)
ŸOptional water diverter for use of additional
features
ŸOptional hosetail nozzle to fit 12mm, 20mm and 25mm hose (for use with
water diverter or on its own without fountain feature)
Ÿ3 fountain outlet attachment for varying effects
ŸOn stepped hosetails if using a hose larger than the smallest dimension, you
will need to cut down the hosetails to avoid restricting the flow of water.
3. Position the filter system unit - fully submerge your CUP unit. Place it on a
level and sturdy surface at the bottom of your pond with outlet facing upwards.
4. If using a hosetail nozzle - connect your flexible hose to the hosetail. Safely
connect using either jubilee / wire clips to ensure this is water tight. It is always
best to position your unit at the opposite end to where the water returns to the
pond to provide maximum circulation.
5. Connect your all-in-one system to the mains - Connect the unit to the mains
using a residual current device (RCD) for additional safety.
6. Switch on your unit at the mains - turn on the operation by switching on the
unit at the mains.
INSTALLATION & USE

UVC OPERATION
· Always ensure that the filter has water flowing through the unit prior to
operating the UV.
· Never look directly at the UV light when operational.
· Check that the UV is operational visually using the UV indicator.
· Never operate the UV lamp outside its housing.
· Never operate the UV lamp in a housing that’s defective.
MAINTENANCE
To ensure optimal performance and that your unit functions correctly, regular
maintenance is essential. Failure to do so may result in damage to your unit and
may invalidate your warranty.
We recommend that a regular cleaning and maintenance schedule is followed
to ensure responsible fishkeeping. Depending on water volume and stocking
levels, regular cleaning of the filter media, foams, impeller, inlet/outlet pipework
will help ensure that the product works efficiently and your pond remains
healthy.
For further maintenance guidance, please see the table and additional
information below:
1 MONTH
3 MONTHS
6 MONTHS
ANNUALLY
All Pipework
Clean & Inspect
Hosing
Clean & Inspect
O-Rings
Clean & Inspect
Lubricate &
Clean
Replace
Filter Foams
Clean & Inspect
Replace as
required (1-2
years)
UV Bulb
Replace
Quartz Sleeve
Clean & Inspect
Replace after 2
years
Other Media (K1
& Ceramic
Filter Media)
Clean & Inspect

It is vital that O-rings are regularly inspected and replaced as the rubber
watertight seal will perish over time, which may cause your unit to leak. Before
replacing your o-rings, ensure they are well lubricated to ensure the seal is
kept water tight.
O-rings
Filter Maintenance
In general, it is recommended to disconnect your filter and clean the pipes,
impeller and filter media monthly. Pipework will become blocked with waste
and protein slime over time, so regular cleaning is important for optimal
performance.
The frequency of how often you will need to clean and inspect your unit of
course will depend on a lot of factors like how dirty the water is when you first
start using your all-in-one system, your pond volume and also how many fish
you have. How often you feed your fish and seasonal light levels will also affect
how quickly your pond water gets dirty and will need to be taken into
consideration when planning how often to clean your filter system.
Filter Media
The filter media provided with your unit and their positioning within the filter
body are designed to give complete and optimum filtration for your pond.
Coarse Filter Foam
Mechanical Filtration
Removes small waste particles from
the water.
Ceramic Stones & K1
Filter Media
Biological Filtration
Create environment for nitro-bacteria
to cultivate and help oxygenate the
water.
IMPORTANT! Always use water from your pond to clean your filter sponges and
media. Do not use mains water or any cleaning products to clean your media.
When replacing media in your filter, do not replace more than 50% of your
media at once. This is to ensure that the nitrifying bacteria present in the old
media are able to repopulate in the newly added filter media.

Filter casing - can be removed by unfastening the
casing clips on the side of the filter body and
removing the filter casing. Please note you need to
remove any attached outlets before opening the
casing.
Remove and clean filter sponge and filter media -
remove the filter media plate and clean through the
included media and coarse foam.
Rinse them in pond water to prevent damaging the
beneficial bacteria which help maintain a healthy
pond.
General Maintenance
It is recommended that every 3-4 weeks you
perform maintenance on the CUP-311.
Impeller - can be accessed by removing the pump’s front casing. Simply
rotate it in anti clockwise direction.
The impeller can then be gently pulled away from the housing and inspected.
Ensure that the plastic propeller part of the impeller is attached to the
magnetic part and that they have not come apart or split. If this is the case you
need to replace your impeller.
Quartz sleeve & UV bulb - remove the UV clarifier from the unit by
unscrewing two screws (as shown in the image below). To access UV bulb
unfasten the clip located on the side. Gently rotate the housing to remove it.

To access quartz sleeve loosen it up by inserting a flathead screwdriver
between the quartz sleeve and quartz sleeve hosing (see reference image
below). Gently pull it out to remove it.
Clean body and all attachments. Reassemble.
Adding All Pond Solutions Filter Start Bacteria Treatment after filter maintenance
will help replenish beneficial populations of bacteria and is highly
recommended during the first two months of operation when the filter is slowly
being colonised.
The quartz sleeve can be coated in limescale build up in hard water areas.
This should be carefully removed from the quartz sleeve and cleaned with
a soft cloth.

Replacing the UV Bulb
NEVER look directly at the UV light.
When replacing your UV bulb, use this time to clean your quartz sleeve and
carefully examine for any damage or cracks. Take care when handling the
quartz sleeve and UV bulb to avoid any damage to the glass.
1. Unfasten the clip located on the side of the UV clarifier.
2. Gently rotate housing to remove it. Once cooled,
UV bulb can be safely removed by gently moving
it from side to side and pulling free of unit.
IMPORTANT! The replacement does not require
removal of the gold outer shell protecting the
bulb. The top of the gold outer shell has sharp
edge, DO NOT touch this part.
3. You can now replace your UV bulb and reassemble the unit.
IMPORTANT! Check regularly that your UV light is operational by looking at the
UV light indicator located on the top of the filter casing. Always change your UV
bulb every twelve months regardless of it working or not, as its performance
will lessen by this stage. We recommend to replace your bulb every 6 months if
used for aquarium and 12 months if used for pond.
The CUP-311 uses a 11w two pin PLS UV bulb.

PARTS DIAGRAM
CASING CLIP
HOSETAIL ELBOW
HOSETAIL OUTLET
FILTER CASING
UV CLARIFIER
COARSE FOAM
PUMP > UV ELBOW
1
2
3
4
5
6
7
FILTER BASKETS
8
5FILTER PLATE
9
10 FILTER BODY
10
FILTER BOTTOM
11 PUMP ADAPTOR
11
12 PUMP
12
FOUNTAIN NUT
T OUTLET
FOUNTAIN ADAPTOR
13
14
15
FOUNTAIN PIPE
16
5FOUNTAIN HEAD CONNECTOR
17
10
11
FOUNTAIN HEAD 1
FOUNTAIN HEAD 2
18
19
1
11 FOUNTAIN HEAD 3
20
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19 20
1

PARTS DIAGRAM
UV QUARTZ NUT
UV HELIX
UV BODY
UV QUARTZ
QUARTZ O-RING 1
1
2
3
4
5
FILTER BOTTOM
10
11
QUARTZ CONNECTOR
QUARTZ O-RING 2
6
7
12 UV BULB
8
UV BALLAST
BALLAST LATCH
9
10
12456789
12356
4
IMPELLER RUBBER
PUMP CASING
IMPELLER
1
2
3
FILTER BOTTOM
10
11
IMPELLER O-RING
SHAFT
4
5
PUMP MOTOR
6
UV Clarifier
Water Pump
3
10

TROUBLESHOOTING
UV Indicator is not Lighting Up
If the UV indicator on the top of the filter casing is not lighting up follow these
troubleshooting steps:
1. Clean the UV indicator.
2. If you find that the UV light is still not operational, check that you have power
from the mains supply.
3. If you do have power from the mains supply,
check if you can see the UV is operational through
the viewing hole on top of the UV clarifier. If you
aren’t able to see it, try performing a safety
override. Locate the safety override switch on the
ballast end next to the UV bulb fitting (as shown in
the image on the right).
IMPORTANT! NEVER look directly at the UV light.
Press and hold the small thin silver switch when the power is on and the bulb
should ignite. Please test in a dark/ shadowed place and do not look directly
at the bulb – we recommend covering the bulb with kitchen roll or similar. You
should still be able to see the glow of the bulb through this.
4. If the above does not solve the issue replace the UV bulb.
5. Please check for signs of damage or water ingress to quartz sleeve and bulb
area. You might need to replace your quartz sleeve and/or O-Ring if that’s the
case.
6. If you find that the UV light is still not operational after the bulb replacement,
the UV ballast may have developed a fault and you will need to contact the
supplier of your unit to obtain replacement parts.
Please remember that UV bulbs for use in ponds should be replaced every 12
months.
Slow Flow Rate
1. Rinse unit’s coarse foam making sure it’s free of debris. For optimum function
of the unit, we highly recommend the filter is positioned on a brick, so it is not
resting directly on the bottom on the pond. This is to prevent large clumps of
debris blocking the inlets and restricting the flow.
2. Locate the impeller and shaft in the pump and inspect for damage and clear
the fittings and parts of any waste build-up.
3. Ensure that the plastic propeller part of the impeller is attached to the
magnetic part and that they have not come apart or split. If these parts looks
fine and there are two rubber grommets fitted on each end of the shaft, or
already inside the fittings, then re-assemble the unit.

The UV Bulb is on But My Pond is Green
There are a lot of different factors which contribute to this type of issue and it
may not be the UV system at fault. The steriliser will work to maintain rather
than transform water quality so you may need to add treatments to clear poor
quality water or consider a heavy water change.
Algae growth in water can be due to high phosphate and nitrate and green
water is heightened in the summer period due to the extra sunlight so it is also
advised that a water test is carried out.
If the UV light is working then the product is functioning correctly. The position
of the pond should also be considered, as this affects how much sunlight is
directly falling on the pond. Algae growth is very likely to require a treatment to
resolve the growth. Consider purchasing the All Pond Solutions Green Water
treatment or Blanketweed treatment.
The orientation of the garden can also be an issue; south facing gardens
inevitably get more sunlight and can cause ponds to be greener in the
summer if exposed all day. Try and shade your pond water surface, plants are a
great way to do this.
In order to correctly identify if you have green water or cloudy/brown water, a
settlement test should be carried out.
Take a jar of pond water and allow to settle for 24 hours.
Green Tinge - If your jar is showing mostly green tinged water or has green
particles floating in it, you most likely have a bit of an algae problem (follow
the green water trouble shooting guide).
Brown Tinge / Water with Sediments - this indicates that you have organic
debris decomposing in your pond. This can be particles from dead leaves,
twigs and other plant debris that are breaking down (follow the brown water
trouble shooting guide).
Green Water or Cloudy/Brown Water?
My Pond Water is Cloudy/Brown
1. Make sure the unit is turned on 24 hours a day. Continuous running is
needed to maintain a clean and healthy pond.
2. Remove pond waste and leaves and carry out a partial water change. If
sludge is present treat your pond with All Pond Solutions Anti Sludge
treatment.

If none of the above resolves your issue, or you require spare parts for your
filter, please contact the supplier of your unit.
3. Reduce feeding. Overfeeding introduces a lot of organic waste and is one of
the main causes for cloudy water problems.
4. Make sure to perform regular water changes, check your unit is clean and
adequate for your pond size and do not overstock it.
My Unit is Cutting Out
1. Rinse unit’s coarse foam making sure it’s free of debris. For optimum function
of the unit, we highly recommend the filter is positioned on a brick, so it is not
resting directly on the bottom on the pond. This is to prevent large clumps of
debris blocking the inlets and restricting the flow.
2. Inspect the quartz sleeve for hair line cracks and ensure that all O-rings are
in place and well lubricated.
3. Locate the impeller and shaft in the pump and inspect for damage and clear
the fittings and parts of any waste build-up.
4. Ensure that the plastic propeller part of the impeller is attached to the
magnetic part and that they have not come apart or split. If these parts looks
fine and there are two rubber grommets fitted on each end of the shaft, or
already inside the fittings, then re-assemble the unit.
Poor Fountain Performance
1. Reduced height - extend the fountain attachment.
2. Lime scale / waste build up - clean flow adjusters and fountain head.
3. Waste blockage - remember to keep your unit raised slightly above the
floor level in your pond to help reduce the waste pulling through the filter.

SPECIFICATIONS
CUP-311
11W
387 x 275 x 136
2.5m
2m
HEIGHT MAX:
DIMENSIONS (LxWxH) (mm):
UV POWER (WATTAGE):
MAX DEPTH OF USE:
10m (Plug not included)
CABLE LENGTH:
VOLTAGE:
4000 L/H
FLOW RATE:
MODEL:
220-240v / 50Hz
POWER: 57W

The All Pond Solutions CUP All-In-One System range is guaranteed against
defects in material or workmanship under normal pond usage and comes with
24 months warranty for all electrical parts. The warranty period commences
from the date of purchase.
If you require support on how to use your unit, replacement parts or if your filter
develops a fault during the warranty period, please contact the supplier of your
unit.
Non-replaceable, non-perishable and non-serviceable parts will be repaired or
replaced free of charge, once the unit is returned with all components along
with a valid proof of purchase and postage paid. We reserve the right to replace
or repair the unit at our discretion.
Please be aware that perishable parts that are subject to normal wear and tear,
such as impellers, impeller covers, motor seals and UV bulbs, are not covered
by your warranty and a charge may be required for replacements of these.
This warranty does not apply to any unit that has been subjected to misuse,
accidental damage, negligence, tampering or customisation. It does not apply
to units which have been assembled incorrectly, improperly maintained, or
where the instructions and safety information in this manual has not been
followed correctly.
No liability is assumed with respect to loss or damage to livestock or personal
property irrespective of the cause thereof.
Please ensure that only genuine All Pond Solutions components are used when
completing a replacement or repair. Spare parts are available at our official
website or from your local supplier.
Before returning your unit under warranty terms, check that all setup and
maintenance instructions have been correctly followed. If you are in doubt,
please contact your local aquatic retailer for further advice before returning the
product.
This does not affect your statutory rights.
WARRANTY

www.allpondsolutions.co.uk
All Pet Solutions Limited Trading as All Pond Solutions
Unit 203 Riverside Way, Uxbridge, Middlesex,
England, UB8 2YF