Alliance Laundry Systems BWNBX2PP303AW01 Operating instructions

Troubleshooting
Commercial Topload Washers
Refer to Page 7 for Model Numbers
TLW12C_SVG
Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com Part No. 204591EN
August 2018

Table of Contents
Safety Information..................................................................................5
Locating an Authorized Service Person.............................................................6
Model Identification............................................................................... 7
Introduction........................................................................................... 8
Customer Service............................................................................................8
Serial Plate Location....................................................................................... 8
Theory of Operation........................................................................................9
General Troubleshooting.......................................................................11
To Enter Factory Test.................................................................................... 11
To Exit Factory Test...................................................................................... 11
Clicking Noise During Operation on NEWLY Installed Units........................... 13
Troubleshooting Coin Drop............................................................................13
Non-Electronic Coin Drops........................................................................ 13
Electronic Coin Drops................................................................................14
Troubleshooting Flowcharts..................................................................17
No Hot Water............................................................................................... 18
No Cold Water..............................................................................................19
No Warm Water............................................................................................ 20
Pressure Sensor Error.................................................................................... 21
Water Fill Does Not Stop At Proper Level.......................................................22
Motor Does Not Run.....................................................................................24
No Agitation.................................................................................................26
Constant Agitation........................................................................................ 27
Washer Overheats, Cycles On Motor Thermal Protector, Switch Actuator Kicks In
And Out................................................................................................... 28
Slow Spin Or No Spin................................................................................... 29
Washer Will Not Spin - Low Speed.................................................................30
Washer Will Not Spin - High Speed................................................................32
Constant Spin............................................................................................... 34
Washer Stops In Cycle, Quits After A Couple Loads, Is Intermittent..................35
Washer Is Locked Up Or Binding................................................................... 36
Outer Tub Does Not Empty............................................................................37
Excessive Vibration.......................................................................................38
Water Leaking From Outer Tub......................................................................40
© Copyright 2018, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed
written consent of the publisher.
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3 Part No. 204591EN

Troubleshooting Electronic Control.......................................................41
Error Codes ................................................................................................. 41
No Visible Display on Control....................................................................... 44
Coins Ignored When Entered......................................................................... 46
Washer Will Not Fill (Mixing Valve Diagnostic)..............................................48
Washer Over Fills......................................................................................... 50
No Agitation - Low Speed............................................................................. 52
No Agitation - High Speed.............................................................................54
No Water Flow............................................................................................. 56
Adjustments......................................................................................... 57
Leveling Legs...............................................................................................57
Belt............................................................................................................. 57
Cleaning Non-Electronic Coin Drop............................................................... 57
Cleaning Electronic Coin Drop.......................................................................59
Coin Drops with New-Style Spring............................................................. 59
Motor Test Procedure........................................................................... 63
Cycle Sequence Chart........................................................................... 64
Keys............................................................................................................ 64
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4 Part No. 204591EN

Safety Information
Precautionary statements (“DANGER,” “WARNING,” and
“CAUTION”), followed by specific instructions, are found in this
manual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to in-
form the reader of specific procedures where minor
machine damage will occur if the procedure is not fol-
lowed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
In the interest of safety, some general precautions relating to the
operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this
product according to the manufacturer’s instruc-
tions may result in conditions which can produce
serious injury, death and/or property damage.
• Do not repair or replace any part of the product or
attempt any servicing unless specifically recom-
mended or published in this Service Manual and
unless you understand and have the skills to car-
ry out the servicing.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the product is properly grounded and
to reduce the risk of fire, electric shock, serious
injury or death.
W006R2
WARNING
To reduce the risk of electric shock, fire, explosion,
serious injury or death:
• Disconnect electric power to the washer before
servicing.
• Never start the washer with any guards/panels re-
moved.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unquali-
fied persons can result in hazards due to improper
assembly or adjustments subjecting you, or the inex-
perienced person making such repairs, to the risk of
serious injury, electrical shock, or death.
W007
Safety Information
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5 Part No. 204591EN

CAUTION
If you or an unqualified person perform service on
your product, you must assume the responsibility
for any personal injury or property damage which
may result. The manufacturer will not be responsible
for any injury or property damage arising from im-
proper service and/or service procedures.
W008
NOTE: The WARNINGS and IMPORTANT INSTRUC-
TIONS appearing in this manual are not meant to cover
all possible conditions and situations that may occur.
Common sense, caution and care must be exercised
when installing, maintaining or operating the machine.
Always contact your dealer, distributor, service agent or the man-
ufacturer about any problems or conditions you do not under-
stand.
Locating an Authorized Service Person
Alliance Laundry Systems is not responsible for personal injury
or property damage resulting from improper service. Review all
service information before beginning repairs.
Warranty service must be performed by an authorized technician,
using authorized factory parts. If service is required after the war-
ranty expires, Alliance Laundry Systems also recommends con-
tacting an authorized technician and using authorized factory
parts.
Safety Information
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6 Part No. 204591EN

Model Identification
Information in this manual is applicable to these washer models:
BWNBX2PP303AW01 SWNBC2SP115TW02
HWNBC2PP115TQ01 SWNBX2SP113FW01
HWNBC2PP115TW01 SWNBX2SP113JW01
HWNBD2SP115CW01 SWNBX2SP115TQ02
HWNBE2SP115CW01 SWNBX2SP115TW02
HWNBX2SP113FW01 SWNBX2SP123DW01
HWNBX2SP115CW01 SWNBX2SP303AW01
HWNBX2SP123DW01 SWNBX2SP303NQ22
HWNBX2SP543DW01 SWNBX2SP303NW22
HWNBY2PP115TW01 SWNBX2SP543DW01
HWNBY2SP115CW01 SWNBY2SP115TW01
NWNBX2SP303NW22 TWNBX2SP303NW22
Model Identification
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7 Part No. 204591EN

Introduction
Customer Service
If literature or replacement parts are required, contact the source
from whom the machine was purchased or contact Alliance
Laundry Systems at [phone] for the name and address of
the nearest authorized parts distributor.
For technical assistance, call [phone].
Serial Plate Location
When calling or writing about your product, be sure to mention
model and serial numbers. Model and serial numbers are located
on Serial Plate as shown.
TLW12C_SVG1
1
1. Serial Plate
Figure 1
Introduction
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8 Part No. 204591EN

Theory of Operation
TLW451S_SVG
1
2
3
4
5
6
7
8
9
10
1. Front End Control
2. Pressure Sensor (Located inside control hood)
3. Agitator
4. Outer Tub
5. Pump
6. Motor
7. Output Board
8. Transmission
9. Washtub
10. Mixing Valve
Figure 2
Introduction
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9 Part No. 204591EN

The cycle begins with a wash fill. The water temperature is deter-
mined by the temperature selected. While water fills the washtub,
a column of air is trapped in a pressure bulb and hose. The air
pressure continues to increase as the washtub fills with water un-
til it is great enough to trip the pressure sensor at the selected wa-
ter level. The pressure sensor trip then causes the wash fill to stop
and wash agitation to begin. However, the lid must be closed for
the washer to fill, agitate or spin.
The washer uses a reversing type motor, a special drive belt and
an idler assembly. The idler assembly applies tension to the out-
side of the drive belt.
During agitation, the motor runs in the counterclockwise direc-
tion. The spring tension on the idler pulley applies the tension re-
quired to reduce the slack on the drive belt and maintain maxi-
mum belt to motor pulley contact. This eliminates belt slippage
and ensures an efficient wash action, even with extra large loads.
The belt drives the transmission drive pulley in the counterclock-
wise direction. The pulley drives the helix which is splined to the
input shaft of the transmission. This causes the input shaft to turn
inside of a roller clutch which is pressed into the transmission
cover. This roller clutch acts as a bearing in the counterclockwise
direction allowing the transmission gears to operate. The trans-
mission’s rack and pinion gear design produces a 210 degree agi-
tation stroke at the output shaft of the transmission which drives
the agitator. The brake assembly remains locked during the agita-
tion mode since no pressure is applied to it by the transmission
drive pulley.
After the wash agitation is completed, the control advances into
the first spin. During spin, the motor reverses turning in the
clockwise direction to spin the water out of the washtub. The
combination of water, washtub and load weight cause the drive
belt tension on the idler side of the belt to overtake the idler
spring pressure allowing the belt to become slack on the opposite
side. This reduces the belt to pulley contact and allows slipping
between the belt and pulley.
As water is removed by the pump and the momentum of the
washtub increases, the idler spring tension gradually overcomes
the belt tension removing the belt slack. This eventually increases
the belt to pulley contact until maximum spin speed is achieved.
The drive pulley turns clockwise riding up the ramps of the helix,
exerting pressure on the brake and forcing it to release from
brake pads. The helix drives the input shaft of the transmission,
and when the input shaft turns in the clockwise direction the roll-
er clutch locks onto the shaft causing the entire transmission as-
sembly to turn. None of the gears in the transmission are operat-
ing at this time. The hub of the washtub is splined to the trans-
mission tube and rotates with the transmission assembly. The
centrifugal force created by the spinning washtub causes water to
be extracted from the clothes.
The clothes are then rinsed by water spraying onto them while
the load is spinning. This water is forced through the clothes by
the centrifugal acceleration. The resulting rinse water is immedi-
ately extracted. Following rinse spray, a final spin extracts the re-
maining rinse water from the clothes preparing them for the dry-
er.
Introduction
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10 Part No. 204591EN

General Troubleshooting
To Enter Factory Test
1. Be certain control is in Ready Mode or Start Mode and access
panel or coin vault is open.
2. While pressing and holding the NORMAL COLD modifier
keypad with one hand, press the PERM PRESS WARM key-
pad with the other hand.
3. When the control enters Factory Test, it will display the first
test step, Machine Type.
4. The control will advance through the sequence of test steps
whenever START (enter) is pressed, with the exception of the
Keypad Test and Pressure Sensor Test. Refer to the table be-
low for all tests in the Factory Test.
To Exit Factory Test
To exit a test step, disconnect the machine from electrical power.
Factory Test Cycle Quick Reference Chart
Display Test Mode Comments
tL Machine Type Topload washer is the machine type.
S--- Software Version Number --- is the control version number.
ob-- Output Board Version Number -- is the output board software version
number.
A- Control Level The control will display the control type
where - is the control level.
00 Dip Switch Value The control will display the status of dip
switches 1 to 8. If a dipswitch is ON, the
value shown will be 1. If the dipswitch is
OFF, the value will be 0.
PA-- Keypad Test -- is the number of the keypad being
pressed. You need to press all keypads to
advance to the next step.
8.8.8.8 Display Test All LEDs and display segments will
light.
C-C- Coin Drop Test - is the number of coins entered. For du-
al coin drops, coin drop 1 is shown on the
left of the display and coin drop 2 is
shown on the right of the display.
Card, LCSU or SU Card Reader Test Card is displayed when a card reader is
connected but not driving the display.
LCSU is displayed when a programming/
set-up card is needed. SU is displayed
when a programming/set-up card was
successful.
Table 1 continues...
General Troubleshooting
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11 Part No. 204591EN

Factory Test Cycle Quick Reference Chart
Display Test Mode Comments
S oP or S CL Service Door Switch Test S oP is displayed when service door
switch is open. S CL is displayed when
service door switch is closed.
U oP or U CL Coin Vault Test U oP is displayed when coin vault
switch is open. U CL is displayed when
coin vault switch is closed.
0001 High Speed Spin SPIN LED is lit and the control energizes
the high speed spin motor outputs.
0002 Hot Water Fill Hot water fill valve is turned on.
0003 Cold Water Fill Cold water fill valve is turned on.
0004 Pressure Sensor Fill Hot and Cold water valves are turned on
until the tub fill level is reached. Test
cannot be advanced until the step is com-
plete.
0005 High Agitate RINSE LED is lit and the control ener-
gizes the high speed agitate motor out-
puts.
0006 Low Agitate RINSE LED is lit and the control ener-
gizes the low speed agitate motor out-
puts.
0007 Low Speed Spin SPIN LED is lit and the control energizes
the low speed spin motor outputs.
0008 High Speed Spin SPIN LED is lit and the control energizes
the high speed spin motor outputs.
0009 Warm Water Fill Hot and Cold water valves are turned on.
0010 High Speed Spin SPIN LED is lit and the control energizes
the high speed spin motor outputs.
0011 Auxilliary Output 1 The control energizes the Auxiliary Out-
put 1.
0012 Auxilliary Output 2 The control energizes the Auxiliary Out-
put 2.
0013 Auxilliary Output 3 The control energizes the Auxiliary Out-
put 3.
0014 Auxilliary Output 4 The control energizes the Auxiliary Out-
put 4.
Table 1 continues...
General Troubleshooting
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Factory Test Cycle Quick Reference Chart
Display Test Mode Comments
Pd Power Down This is the final step of Factory Test. The
control will display Pd to signify that
factory test has been completed and that
the user can safely unplug the machine.
Cycling power to the machine is the only
way to resume normal operation and the
control will stay in this state indefinitely
until that time.
Table 1
Clicking Noise During Operation on
NEWLY Installed Units
If a clicking noise is heard when first starting up a new topload
washer, the noise is related to the belt taking a temporary “set”
around the idler pulley. The set causes a slight bump in the belt
which in turn causes the idler lever to tap the motor bracket mak-
ing the clicking noise. THE BELT DOES NOT NEED TO BE
REPLACED.
To correct this condition please perform the following break-in
procedure:
1. After installing the unit start a fill cycle to make sure the seals
have been lubricated.
2. Stop the fill cycle and place the unit into a spin cycle.
3. Run the cycle for several minutes until the belt has warmed
up. This will remove the “set.”
4. Normal use will keep the belt from resetting.
5. For extended periods of non-use (three to four weeks), this
procedure might need to be repeated.
Troubleshooting Coin Drop
Non-Electronic Coin Drops
When coin is placed into coin slot, the coin should roll down
drop and be heard dropping into coin vault. If coin does not fall
into coin vault or if coin drop sensor does not register that coin
has been entered, follow troubleshooting instructions on follow-
ing page. Refer to Figure 3 for path that coin follows when work-
ing properly.
IMPORTANT: Never use oil to correct coin drop prob-
lems. Oil residue will prevent coins from rolling proper-
ly.
IMPORTANT: Do not bend or damage mechanical parts
within coin drop.
DRY2B_SVG
3
2
1
1. Coin Drop Sensor
2. Additional coins following path to sensor
3. Coin in Coin Slot
Figure 3
General Troubleshooting
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13 Part No. 204591EN

Troubleshooting Coin Drop
Is proper electrical
power supplied to
coin drop? (Incorrect
electrical connection
may prevent coins
from registering in
coin drop.)
Is machine level?
(Machines that aren't
level may prevent
coins from following
through required
check stages of drop.)
Yes
Refer to wiring
diagram for proper
connections.
No
Is coin drop clean?
(Residue or lint
build-up may prevent
coins from following
through required
check stages of drop.)
Yes
Refer to Installation
Instructions for
instructions on
leveling machine.
No
Do coins fall freely
through drop?
Yes
Refer to Adjustments
section for
instructions on
cleaning drop.
No
Replace coin drop.
No
Electronic Coin Drops
1. Clean coin drop. Refer to Cleaning Electronic Coin Drop.
2. On electronic coin drops with an old-style tension spring
(shown in Figure 4 and Figure 6 ), test and replace tension
spring using the following instructions.
Remove Coin Drop From Machine
1. Disconnect electrical power to machine and drop.
2. Remove coin drop from machine.
Test Tension Spring
1. Push coin return button to open and close coin drop cover to
clear possible coin jams.
MIX7B_SVG
3
2
1
1. Coin Return Button
2. Coin Drop Cover
3. Tension Spring
Figure 4
2. Manually hold down coin drop cover and insert coin.
MIX6B_SVG
1
1. Coin Drop Cover
Figure 5
3. If coin drop now operates properly, replace tension spring us-
ing instructions that follow.
Replace Tension Spring
1. Move tension spring downward until cover catch is free. Re-
fer to Figure 6 .
General Troubleshooting
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DRY2088N_SVG
2
1
1. Tension Spring
2. Cover Catch
Figure 6
2. Open cover for coin drop.
3. Place a small flathead screwdriver under right side of tension
spring and lift up. Refer to Figure 7 .
MIX2B_SVG
3
2
1
1. Left Tab
2. Small Flathead Screwdriver
3. Right Side of Tension Spring
Figure 7
4. Use screwdriver to move spring approximately 3 mm to left.
5. Lift spring over left tab. Refer to Figure 7 .
6. Rotate spring clockwise, 40 to 60 degrees, until it is free from
right tabs. Refer to Figure 8 .
MIX3B_SVG
2
1
1. Center Tab
2. Tabs
Figure 8
7. Use screwdriver to remove spring from center tab. Refer to
Figure 8 .
8. Lift spring, with attached clip, off drop.
9. Remove clip from spring. Refer to Figure 9 .
MIX4B_SVG
1
1. Clip
Figure 9
10. Attach clip to new tension spring, Part No. 209/00598/02.
11. Place clip, installed on spring, in slot on coin drop. Refer to
Figure 10 .
MIX8B_SVG
1
1. Slot
Figure 10
12. Use a small flathead screwdriver to push spring under center
tab. Refer to Figure 11 .
General Troubleshooting
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15 Part No. 204591EN

MIX5B_SVG
3
2
1
1. Left Tab
2. Center Tab
3. Small Flathead Screwdriver
Figure 11
13. Lift spring gently to place in position under left tab.
14. Push spring to right until it snaps into position. Refer to Fig-
ure 7 .
15. Close coin drop cover.
16. Move tension spring over cover catch. Refer to Figure 6 .
Reinstall Coin Drop Into Machine
1. Reinstall coin drop into machine.
2. Reconnect electrical power to machine and drop.
3. Add a coin to drop to verify that coin drop is operating prop-
erly and that electrical connection is working properly.
General Troubleshooting
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16 Part No. 204591EN

Troubleshooting Flowcharts
In some of the following procedures it will be necessary to check
voltage using a multimeter. Refer to the washer's serial plate to
determine proper voltage it is designed to operate on.
Refer to Figure 1 for serial plate location.
Troubleshooting Flowcharts
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17 Part No. 204591EN

No Hot Water
E FL on digital display
Is the water supply
faucet closed?
Is the water supply
cold?
No
Open faucet.
Yes
Is the hot water fill
hose kinked?
No
Are hoses reversed?
Yes
Is the mixing valve
screen or screen in
outer end of fill
hose nearest water
supply faucet clogged?
No
Straighten or replace
hose.
Yes
Is there proper
voltage (refer to
serial plate) output
from output board to
the mixing valve hot
solenoid?
No
Disconnect hot fill
hose and clean or
replace screen.
Yes
Is hot solenoid
inoperative?
Yes
Replace output board.
No
Is pressure hose
clogged or damaged?
No
Replace valve.
Yes
Remove and clean or
replace hose.
Yes
Connect to proper
faucets.
Yes
Check water heater.
No
Troubleshooting Flowcharts
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18 Part No. 204591EN

No Cold Water
E FL on digital display
Is the water supply
faucet closed?
Is the cold water
fill hose kinked?
No
Open faucet.
Yes
Is the mixing valve
screen or screen in
outer end of fill
hose nearest water
supply faucet clogged?
No
Straighten or replace
hose.
Yes
Is there proper
voltage (refer to
serial plate) output
from output board to
the mixing valve cold
solenoid?
No
Disconnect cold fill
hose and clean or
replace screen.
Yes
Is cold solenoid
inoperative?
Yes
Replace output board.
No
Is pressure hose
clogged or damaged?
No
Replace valve.
Yes
Remove and clean or
replace hose.
Yes
Troubleshooting Flowcharts
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19 Part No. 204591EN

No Warm Water
E FL on digital display
Is there no hot water?
Is there no cold
water?
No
Refer to No Hot Water
flowchart.
Yes
Refer to No Cold
Water flowchart.
Yes
Troubleshooting Flowcharts
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20 Part No. 204591EN