Alto-Shaam 300TH-ARB2-DX-OK User manual

alto-shaam.com
Operator’s Manual
Cook & Hold Oven
300TH-ARB2-DX-OK
MN-48165-EN
REV.01
10/22
EN

Arby’s Cook & Hold ▪Operator’s Manual ▪MN-48165 ▪Rev 1 ▪10/22
2
Manufacturer’s Information
Copyright © Copyright 10/22 by Alto-Shaam, Inc.
All rights reserved.
This manual or any portion thereof may not be reproduced or used in any
manner whatsoever without the express written permission of Alto-Shaam, Inc.
Trademarks All trademarks referenced in this documentation are the property of their
respective owners.
Manufacturer Alto-Shaam, Inc.
P.O. Box 450
W164 N9221 Water Street
Menomonee Falls, WI 53052
Original instructions The content in this manual is written in American English.

FOREWORD
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FOREWORD
Enjoy your Alto-Shaam®Cook & Hold Oven!
Halo Heat®
Technology
Cook & Hold Oven
Precise, low-temperature cooking with Halo Heat technology perfected prime rib
for decades. Free up time with overnight cooking for corned beef, confit, and
even yogurt. Cook your food to perfection and hold for hours without
compromising food quality. No fans. No hood needed. Only big flavor and
savings.
Extend Your Manufacturer’s Warranty
Register Register your Alto-Shaam appliance online. Registering your appliance ensures
prompt service in the event of a warranty claim.
Your personal information will not be shared with any other company.
alto-shaam.com/warranty
Alto-Shaam 24/7 Emergency Repair Service
Call Call 800-558-8744 to reach our 24-hour emergency service call center for
immediate access to local authorized service agencies outside standard business
hours. The emergency service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United States through Alto-Shaam’s
toll free number.
Availability Emergency service access is available seven days a week, including holidays.

FOREWORD
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TABLE OF CONTENTS
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TABLE OF CONTENTS
Manufacturer’s Information . . . . . . . . . . . . . . . . . . . . . . . . 2
Foreword 3
Enjoy your Alto-Shaam® Cook & Hold Oven! . . . . . . . . . . . . . . 3
Extend Your Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . 3
Alto-Shaam 24/7 Emergency Repair Service . . . . . . . . . . . . . . . 3
Table of Contents 5
Safety 7
The Meaning of Signal Words . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Labels 11
Label Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installation 13
Dimension Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How to Receive the Appliance . . . . . . . . . . . . . . . . . . . . . . . 14
How to Unpack the Oven . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to Install the Oven. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to Install the Drip Tray . . . . . . . . . . . . . . . . . . . . . . . . 23
Operation 25
How to Turn On and Turn Off the Oven . . . . . . . . . . . . . . . . . 25
How to Lock and Unlock the Screen. . . . . . . . . . . . . . . . . . . . 26
Understanding the Probes . . . . . . . . . . . . . . . . . . . . . . . . . 27
How to Preheat the Oven. . . . . . . . . . . . . . . . . . . . . . . . . . 28
How to Enter HACCP Roast Codes . . . . . . . . . . . . . . . . . . . . . 29
How to Cook the Roasts . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How to Monitor and Validate Roasts . . . . . . . . . . . . . . . . . . . 32
How to Change the Settings . . . . . . . . . . . . . . . . . . . . . . . . 34
How to View Oven Information . . . . . . . . . . . . . . . . . . . . . . 36
How to Download HACCP Data . . . . . . . . . . . . . . . . . . . . . . 37
How to Update Software with a USB Drive . . . . . . . . . . . . . . . . 39
How to Update Software Remotely . . . . . . . . . . . . . . . . . . . . 41
How to Calibrate the Temperature Probes . . . . . . . . . . . . . . . . 42
How to Calibrate the Cook Temperature . . . . . . . . . . . . . . . . . 44
How to Calibrate the Hold Temperature . . . . . . . . . . . . . . . . . 46
Maintenance 49
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
How to Clean the Oven . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

TABLE OF CONTENTS
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Troubleshooting 53
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Warranty 55
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

SAFETY
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SAFETY
The Meaning of Signal Words
This manual contains signal words where needed. These signal words must be
obeyed to reduce the risk of death, personal injury, or equipment damage. The
meaning of these signal words is explained below.
DANGER
Danger indicates a hazardous situation which, if not avoided,
will result in serious injury or death.
WARNING
Warning indicates a hazardous situation which, if not avoided,
could result in serious injury or death.
CAUTION
Caution indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
NOTICE
Notice indicates a situation which, if not avoided, could result
in property damage.
NOTE: Note indicates additional information that is important to a
concept or procedure.

SAFETY
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Safety Precautions
Before you begin Read and understand all instructions in this manual.
Electrical precautions Obey these electrical precautions when using the appliance:
▪Connect the appliance to a properly grounded outlet. Do not use the appliance if
it is not properly grounded. Consult an electrician if there is any doubt that the
outlet used is properly grounded.
▪Keep the cord away from hot surfaces.
▪Do not attempt to service the appliance or its cord and plug.
▪Do not operate the appliance if it has a damaged cord or plug.
▪Do not immerse the cord or plug in water.
▪Do not let the cord hang over the edge of a table or counter.
▪Do not use an extension cord.
Usage precautions Obey these usage precautions when using the appliance:
▪Only use this appliance for its intended use of heating or cooking.
▪Always keep liquids, or foods that can become liquid when heated, level and at or
below eye level where they can be seen.
▪Always open the appliance door very slowly. Escaping hot vapors or steam can
cause serious injury.
▪Use utensils and protective clothing such as dry oven mitts when loading and
unloading the appliance.
▪Use caution when using the appliance. Floors adjacent to the appliance may
become slippery.
▪Do not cover or block any of the openings of this appliance.
▪Do not cover shelves or any other part of this appliance with metal foil.
▪Do not use this appliance near water such as a sink, in a wet location, near a
swimming pool, or similar locations.
Maintenance
precautions
Obey these maintenance precautions when maintaining the appliance:
▪Obey precautions in the manual, on tags, and on labels attached to or shipped
with the appliance.
▪Only clean the appliance when the oven is disconnected from the power source.
▪Do not store the appliance outdoors.
▪Do not clean the appliance with metal scouring pads.
▪Do not use corrosive chemicals when cleaning the appliance.
▪Do not use a hose or water jet to clean the appliance.
▪Do not use the appliance cavity for storage.
▪Do not leave flammable materials, cooking utensils, or food inside the appliance
when it is not in use.
Continued on next page

SAFETY
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Operator training All personnel using the appliance must have proper operator training. Before
using the appliance:
▪Read and understand the operating instructions contained in all the
documentation delivered with the appliance.
▪Know the location and proper use of all controls.
▪Keep this manual and all supplied instructions, diagrams, schematics, parts lists,
notices, and labels with the appliance if the appliance is sold or moved to another
location.
▪Contact Alto-Shaam for additional training if needed.
Operator
qualifications
Only trained personnel with the following operator qualifications are permitted
to use the appliance:
▪Have received proper instruction on how to use the appliance.
▪Have demonstrated their ability with commercial kitchens and commercial
appliances.
The appliance must not be used by:
▪Persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given
supervision concerning use of the appliance by person responsible for their
safety.
▪People impaired by drugs or alcohol.
▪Children should be supervised to ensure that they do not play with the appliance.
▪Children shall neither clean nor maintain the appliance.
Condition of
appliance
Only use the appliance when:
▪All controls operate correctly.
▪The appliance is installed correctly.
▪The appliance is clean.
▪The appliance labels are legible.
Servicing the
appliance
▪Only trained personnel are permitted to service or repair the appliance. Repairs
that are not performed by an authorized service partner or trained technician will
void the warranty and relieve Alto-Shaam of all liability.
▪To prevent serious injury, death or property damage, have the appliance
inspected and serviced at least every twelve (12) months by an authorized service
partner or trained technician.
▪Contact Alto-Shaam for the authorized service partner in your area.
Continued on next page

SAFETY
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Personal Protective
Equipment (PPE)
Wear the following Personal Protective Equipment (PPE) while cleaning the
appliance:
▪Protective gloves
▪Protective clothing
▪Eye protection
▪Face protection

LABELS
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LABELS
Label Locations
ef
d
a
b
c
TH-PHD-008787_DX_Arbys
g

LABELS
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1
WARNING
Electric shock hazard
To reduce the risk of electric shock, do not remove
or open the cover. No user-serviceable parts inside.
Refer servicing to qualified personnel. Qualified
personnel: Disconnect power before servicing.
2
Note: This label is only used on UL-certified appliances
that have 120V to ground wiring.
Use ________ AWG for supply connections.
Use only copper wires suitable for temperature less
than or equal to 90°C.
Do not connect to a circuit operating at more than
150 VAC to ground.
For use on individual branch circuits only.
3
Every Alto-Shaam product is precision calibrated
prior to release from the factory to ensure accurate
temperature control.
4
WARNING
Hot surface
5
Made in U.S.A.
6
Security seal
7
Equipotential bonding
—
Consult instructions for operation and use.
LA-38950
WARNING/ADVERTENCIA/AVERTISSEMENT
Electric Shock Hazard
To reduce the risk of electric shock, do not remove or
open cover. No user-serviceable parts inside.
Refer servicing to qualified personnel.
Qualified personnel: Disconnect power before servicing.
Danger de décharge électrique
Pour réduire le risque de décharge électrique, ne par
ouvrir ni retirer le capot. Ne contient pas de pièces
réparables par l’utilisateur. Confier les réparations à du
personnel qualifié.
Personnel qualifié : Sectionnez l’alimentation avant
toute intervention.
Peligro de descarga eléctrica
Para reducir el riesgo de descarga eléctrica, no retire ni
abra la cubierta. No hay piezas en el interior a la que se
les pueda realizar mantenimiento. Derive el mantenimiento
a personal calificado.
Personal calificado: Desconecte la energía antes de
realizar mantenimiento.
Use ______AWG for supply connecons.
Use only copper wires suitable for temperatures ≥ 90°C.
Do not connect to a circuit operang at
more than 150 VAC to ground.
Use AWG ______ para las conexiones de suministro.
Use solo cables de cobre aptos para temperaturas mayores que 90 °C.
No conecte a un circuito que funcione a más de 150 V CA a erra.
Uliser du calibre ______AWG pour les raccordements électriques.
Uliser exclusivement des conducteurs en cuivre qui conviennent à des
températures ≥ 90 °C.
Ne pas raccorder à un circuit fonconnant sous plus de
150 VCA par rapport à la terre.
LA-46115
90°C
AWG
LA-46331
Security Seal
Security Seal
Security Seal
Security Seal Security Seal
Security Seal
Security Seal
Security Seal
LA-36443-E

INSTALLATION
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INSTALLATION
Dimension Drawings
20-13/16" (529mm)
3/4" (19mm)
16-15/16" (431mm)
13" (330mm) 18" (457mm)
26-3/16" (665mm)
18-5/8" (473mm)
8-7/8" (225mm)
40-13/16" (1036mm)
300TH-ARB2-DX-OK

INSTALLATION
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How to Receive the Appliance
Responsible parties When an Alto-Shaam®preferred carrier is used, shipping damage is a matter
between Alto-Shaam and the carrier. In such cases, contact Alto-Shaam
customer service.
When an Alto-Shaam non-preferred carrier is used, shipping damage is a matter
between the carrier and the consignee. In such cases, the carrier is assumed to
be responsible for the safe delivery of the merchandise, unless negligence can
be established on part of the shipper.
Receive the
appliance
When receiving the appliance, do the following.
Step Action
1. Inspect the equipment while it is still in the truck or immediately after it is
moved to the receiving area. Do not wait until after the equipment is moved
to a storage area.
2. Inspect and count all merchandise received. Do not sign a delivery receipt or
a freight bill until you have done so.
3. Note all damage to packaging and to the equipment on the carrier’s receipt.
4. Request the driver sign the delivery receipt. If the driver refuses to sign,
make a note of this refusal on the delivery receipt.
5. Write the following on the delivery receipt if the driver refuses to allow an
inspection: Driver refuses to allow inspection of containers for visible
damage.
6. Contact the carrier immediately upon finding damage, and request an
inspection. Follow the carrier’s policies and procedures.
Alto-Shaam policy It is the policy of Alto-Shaam to assist customers in collecting claims that have
been properly filed and actively pursued. Alto-Shaam cannot, however, file
damage claims, assume the responsibilities for damage claims, or accept
deductions in payment for damage claims.

INSTALLATION
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How to Unpack the Oven
Before you begin Make sure you have:
▪An appropriate lifting device and enough personnel to safely move and position
the weight of the oven.
□300TH-ARB2-DX-OK: 100 lbs (45 kg)
▪Cutting tools to remove the packaging.
Unpack the oven To unpack the oven, do the following.
Step Action
1. Remove the box. Save all packing materials for inspection by the carrier.
2. Remove the shrink wrap.
3. Cut the restraining straps.
4. Remove the oven from the pallet.
Result The oven is now unpacked.
NOTE: Examine the appliance for damage. If the appliance
has been damaged, do not use the appliance until it has
been inspected by an authorized service provider. Contact
your carrier or Alto-Shaam®customer service.

INSTALLATION
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Pre-Installation Checklist
Installation of the oven is to be completed only by an authorized Alto-Shaam
service partner.
Place this form with the oven’s records.
Continued on next page
WARNING: Electric shock and arc flash hazard.
Use caution when measuring line voltage and line current.
Wear Personal Protective Equipment (PPE).
Location Information
Installation date: Start up date:
Location name: Location address:
Contact name:
Contact phone number: Number of ovens to be installed:
Contact email: Oven model number(s):
IT Administrator name:
(if applicable)
Oven serial number(s):
Phone number: Oven rated voltage:
Pre-Installation Company Information
Company name: Mailing address:
Technician name:
Technician phone number: Technician email:
Date of Site Survey:
Clearance Record Pass Fail
Measure door/entry way clearance (smallest dimension)
Measure path clearance (smallest dimension)
Elevator opening, if applicable (smallest dimension)
Elevator interior dimensions, if applicable (HxWxD)
Oven Clearance Right side:
Rear:
Left side:
Top:
Based on the oven’s designated spot in the kitchen, is
the oven accessible for service? Yes / No
If NO, comment on the issue:
Other comments:

INSTALLATION
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Continued from previous page
Continued on next page
Electrical
Alto-Shaam oven ratings Breaker: Voltage: Phase:
Cord: Plug:
Is the oven going to be hard wired? Yes No
The following fields must be completed by the service technician on site.
What is the measured voltage at the site? L1-N: L2-N: L3-N: L1-L2:
L2-3: L1-L3: Pass Fail
What is the on-site breaker size supplying
power to the oven(s)? Size: Pass Fail
Is there a disconnect or junction box within
3’ (914mm) of where the oven(s) will be
installed?
Pass Fail
Comments:
WiFi equipped ovens (Deluxe control only)
Is the WiFi system that will be used secure, WiFi Protected Access 2 (WPA2)?
The WiFi system to be used cannot be Point of Sales WiFi. Yes No
Have you been provided the Service Set Identifier (SSID) for the system to be
used? Yes No
Have you been provided the pass phrase for the WiFi system to be used? Yes No
At the final location that the oven will be installed, can you connect to the WiFi
system with your phone? Yes No
At the final location that the oven will be installed, can you connect to Alto-
Shaam.com with your phone using the WiFi system? Yes No
Is site action required? Yes No
Action required:
Other site information
Smoker ovens only - Is there a proper ventilation hood installed above where the oven(s)
will be installed? Pass Fail
Does the designated location for the oven have a level surface, i.e., no more than 1.5”
(38mm) change in elevation from its highest to lowest surface point? Pass Fail
Is the site 100% ready for oven(s) installation? Pass Fail
Is the ambient air temperature between 60°F (16°C) and 105°F (41°C)? Pass Fail
Is site action required? Pass Fail
Action required:

INSTALLATION
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Continued from previous page
Please provide a copy of this document to an on-site
manager.
Service company name:
Service company number:
Model of oven(s) to be installed:
The site is ready for installation of the oven(s); planned install location passes inspection. Once the
oven(s) arrive at the site (or the delivery date is certain), please contact the service company listed above
to schedule the installation.
The site is NOT ready for installation of the oven(s); planned install location needs the following changes
made before installation can proceed:
On-site manager should make the necessary contacts to move forward with these changes as soon as
possible. If there are any questions, please contact Alto-Shaam Technical Service Department at 800-558-
8744 ext. 6702.
Or, review documentation regarding the equipment www.alto-shaam.com/en/resource-library.
Once the necessary site changes have been made and the oven(s) have arrived (or the delivery date is
certain), please contact the service company listed above to schedule the installation.
Technician name and signature:
On-site manager name and signature:

INSTALLATION
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Installation Checklist
Installation of the oven is to be completed only by an authorized Alto-Shaam
service partner.
Place this form with the oven’s records.
Continued on next page
WARNING: Electric shock and arc flash hazard.
Use caution when measuring line voltage and line current.
Wear Personal Protective Equipment (PPE).
Installation date: Start up date:
Location name: Location address:
Contact name:
Contact phone number: Oven model number:
Contact email: Oven serial number:
IT Administrator name:
(if applicable)
Oven rated voltage:
Phone number:
Oven physical condition Damaged Record any damage with details before or after
uncrating, location of damage, etc. Take pictures.
Yes No
Front of oven
Left side
Back of oven
Right side
Top and bottom/legs
Oven visual inspection (outside) Yes No
Is all packing material removed from the outside of the oven?
Is all packing material removed from the inside of the oven?
Oven visual inspection (internal) Loose/Damaged
Yes No
Check all electrical connections at each terminal block.
Check all circuit board connections.
Check all components for loose connections and hardware.
Check the overall system for any damage from shipping or installation.

INSTALLATION
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Electrical: Record
Measure the voltage at the wall outlet. L1 to L2: L1 to L3: L2 to L3:
Measure the voltage at the oven’s main disconnect switch. L1 to L2: L1 to L3: L2 to L3:
Measure the voltage at the oven’s main terminal block. L1 to L2: L1 to L3: L2 to L3:
Measure the AC voltage to the 12 VDC power supply.
Measure the DC output from the power supply.
Wifi equipped ovens:
Navigate to the settings screen; touch the network icon.
On the Your network status screen:
What is the connection type? Wireless Ethernet
What color is the network icon? Red Yellow Green
What is the Internet status?
What is the Cloud status?
What is the SSID?
What is the IP Address?