NITID S12 Apr 2022
13 Amate Audio
5. TROUBLESHOOTING
System not powering up
If the screen does not light up:
- Check that the PowerCon cable is correctly inserted and turned until the
“click”,
- Check that the AC mains is between the rated AC (85 to 265VAC)
- If AC is correct, the power module might need servicing. Contact support.
If the screen lights up, but remains with the Amate Audio logo, the DSP board
might need servicing. Contact support.
No output sound
Check in the screen that the input bar shows level being received by the system. If
not, check your cabling and sound sources.
Check that the signal cables are in good condition and connected at both ends
The mixer output level must not be at minimum.
Check that the mixer channel is not muted.
Check that the system is not in MUTE or STANDBY (click the thermometer icon
and read the “Status” value) not lit. If yes, go inside the menu using the touchscreen
and deactivate them:
- To disable the Standby go to SETUP and select PWR ON in the ECO button.
- To disable the MUTE push the icon with a loudspeaker.
Check that the system GAIN is not set to the minimum. To do that, go to the
AUDIO setting using the touchscreen, select GAIN and move the slider to the 0dB
position.
Distorted output signal
The system is being saturated with a very high input signal, frequently caused by
the same mixer. Check the output level or mixer gain channels.
Poor bass levels
Check the polarity on the signal connections between the mixer and cabinets. If
any of the Pins (1, 2 or 3) have been inverted at the cable ends, this will cause
significant performance and sound quality loss.
Noise and Hum
Check that all the connections to the active units are in good condition.
Avoid intertwining between mains supply cables or proximity to transformers or
Electromagnetic (EMI) emitting devices.
Check there is no light intensity regulator in the same AC circuit as the unit.
ALWAYS connect the sound and light circuits in different phases.
Check that there is a proper connection to EARTH in the electrical installation.
Forgotten pattern for Touchscreen
Check the annex at the end of this manual to learn the default pattern.
Should you have changed the pattern and forgotten it, follow these steps:
- Turn the system off.
- Turn the system on.
- When the display shows Amate Audio logo and the firmware version, press
anywhere on the touch screen until the screen changes to the main screen.
- The pattern will be restored to its default value.