Amazon Fire TV Stick User manual

Fire TV Stick User Guide

Fire TV Stick User Guide (PDF)
Fire TV Stick Basics
•Fire TV Stick Hardware Basics on page 5
•Navigate Your Fire TV Stick on page 6
•Main Menu Basics on page 8
•Settings Basics on page 10
•Register or Deregister Your Fire TV Stick on page 12
•Access & Remove Content on page 13
•Set Up Parental Controls on page 15
•Use Your Voice to Search Fire TV Stick on page 16
•Differences Between Amazon Fire TV and Fire TV Stick on page 17
Remote & Game Controller Basics
•Amazon Fire TV Remote on page 19
•Game Controller Basics on page 22
•Pair a Remote or Game Controller on page 24
Fire TV Remote App Basics
•Fire TV Remote App Basics on page 28
•Download & Pair the Fire TV Remote App on page 30
Quick Fixes
•Can't Connect to Wi-Fi on page 32
•Can't Pair a Remote or Game Controller on page 33
•Video Playback Issues on Your Fire TV Stick on page 34
•Can't Pair the Fire TV Remote App on page 35
•Basic Troubleshooting for Fire TV Stick on page 36
Set Up Fire TV Stick
•Get Started with Fire TV Stick on page 38
•Set Up Fire TV Stick Hardware on page 40
•Set Up a Wireless Connection on page 41
Watch Movies & TV Shows
•Buy or Rent Movies & TV Shows on page 43
•Watch Movies & TV Shows on page 44
•Use Fire TV Stick as a Display Mirroring Destination on page 45
•Use Fire TV Stick with a Second Screen Device on page 46
•Turn On or Customize Closed Captions on page 47
Fire TV Stick User Guide (PDF)
2

Play Games & Apps
•Buy Download and Uninstall Games & Apps on page 49
•Play Games & Apps on page 51
•Turn Off In-App Purchasing on page 53
•About GameCircle on page 54
Listen to Music
•Listen to Your Music on page 57
•View Song Lyrics on page 58
•Listen to Prime Music with Fire TV Stick on page 59
Manage Photos & Personal Videos
•View Photos & Personal Videos on page 61
•Set Screen Savers on page 63
•Add Photos & Personal Videos to Cloud Drive. on page 64
Fire TV Stick User Guide (PDF)
3

Fire TV Stick Basics
Learn how to navigate and access content and settings on Fire TV Stick.
In This Section
•Fire TV Stick Hardware Basics on page 5
•Navigate Your Fire TV Stick on page 6
•Main Menu Basics on page 8
•Settings Basics on page 10
•Register or Deregister Your Fire TV Stick on page 12
•Access & Remove Content on page 13
•Set Up Parental Controls on page 15
•Use Your Voice to Search Fire TV Stick on page 16
•Differences Between Amazon Fire TV and Fire TV Stick on page 17
Fire TV Stick Basics
4

Fire TV Stick Hardware Basics
Locate power, HDMI, and Ethernet ports on your Fire TV Stick.
Port Description
Power (Micro-USB) The power port connects the included power cord from
Fire TV Stick to the provided power adapter or a USB
port. To turn off Fire TV Stick, unplug the power cord
from the device or from the power adapter.
You can plug your Fire TV Stick into your TV's USB port
for power, but using the supplied power adapter is
recommended. Some TVs have a USB port, but it might
not provide enough power. You cannot use the USB port
to connect Fire TV Stick to other computers or devices.
Note: It is not necessary to turn off Fire TV Stick when
you are finished using it. Your Fire TV Stick is designed
to conserve energy by going into sleep mode after 30
minutes, while continuing to automatically receive
important software updates.
HDMI The HDMI connector goes directly into your TV. Be
careful when inserting Fire TV Stick into your TV.
Note: Fire TV Stick only supports HDMI output.
HDMI Extender Cable Use the HDMI extender if you cannot easily plug your
Fire TV Stick into your TV or if you are getting a poor Wi-
Fi signal.
Fire TV Stick Hardware Basics
5

Navigate Your Fire TV Stick
Use your Fire TV remote to access the Home screen and your movies, TV shows, games, and apps. Press
the 5-way directional track pad to move up, down, left, or right. Press the middle Select button to select a
content item, function, or category.
To learn more about using your smartphone as a remote, go to Fire TV Remote App Basics on page 28.
To do this... Try this...
Go to the Home screen
Press the Home button.
Return to the previous screen
Press the Back button.
Select a movie, TV show, game, or app
Press the middle Select button.
Wake up Fire TV Stick Press any button to wake up Fire TV Stick. Your Fire TV
Stick goes into sleep mode after 30 minutes of inactivity
or shows the screen saver according to your screen
saver settings.
Access purchased movies, TV shows, games, music and
apps From the Home screen, select one of the following
options from the Main Menu:
•Video Library - Your purchased or rented Amazon
Instant Video movies and TV shows.
Note: Movies and TV shows from third-party apps,
such as Netflix and Hulu, are only accessible directly
from the apps, not the Video Library.
•Games - Your purchased games appear in Your
Games Library.
•Apps - Your purchased apps appear in Your Apps
Library.
•Music - Purchased, imported and Prime content
added to your library will appear in Your Music
Library.
Remove content from the Home screen To remove an item from the Recent carousel, navigate to
the item, and then select Remove from Recent.
To remove a title from Recommended Movies and TV,
navigate to the item, and then select Not Interested.
Change the screen saver settings From the Home screen, select Settings, select System,
and then select Screen Saver. Update the screen saver
slide style, slide speed, start time, and photo album.
Turn off Fire TV Stick To turn off Fire TV Stick, unplug the power cord from the
back of the device or from the wall outlet.
Navigate Your Fire TV Stick
6

To do this... Try this...
Note: It is not necessary to turn off Fire TV Stick when
you are finished using it. Your Fire TV Stick is designed
to go into sleep mode after 30 minutes, while continuing
to automatically receive important software updates.
Figure 1: Video: Basics
Navigate Your Fire TV Stick
7

Main Menu Basics
The Home screen includes the Main Menu, which allows you to access your account and device settings,
along with movie, TV show, game, music, and app content libraries.
Press the Home button on the remote to return to the Home screen and Main Menu options at any
time.
Main Menu option Description
Search Search for movies, TV shows, games, apps, and music
videos from Vevo. Use the Fire TV Remote App on your
smartphone to search for content titles using voice input
or a keyboard. You can also use the Amazon Fire TV
Remote to search using an onscreen keyboard
Home Review content recommendations and recent activity.
Recent - Your recently viewed movies, TV shows,
games, Cloud Drive photos/videos, or apps. To remove
an item from Recent, navigate to item and then select
Remove from Recent.
Featured Movies & TV or Apps & Games - Timely and
relevant promotions featured by Amazon and other
content providers. You cannot remove items from the
Featured listings.
Other Movies, TV, Apps & Games – Automated listings
that include Amazon’s newest (New Releases, Recently
Added to Prime), best (Top Movies, Free Games), or
recommended content (Recommended Movies,
Recommended TV). You can only remove items from the
Recommended Movies and TV listings.
Prime Video If you are an Amazon Prime member or you have a
Prime Instant Video monthly subscription, you can watch
Prime Instant Video movies at no extra cost.
Movies Rent, buy, and watch movies from the Amazon Instant
Video store.
If you are an Amazon Prime member or you have a
Prime Instant Video monthly subscription, you can watch
Prime Instant Video movies at no extra cost.
TV Buy and watch TV show episodes or seasons from the
Amazon Instant Video store.
If you are an Amazon Prime member or you have a
Prime Instant Video monthly subscription, you can quickly
and easily browse the Prime Instant Video library and
watch movies and TV shows in this category at no extra
cost.
Watchlist Access your Amazon Instant Video Watchlist. Your
Watchlist is a list of movies or TV shows you want to buy,
Main Menu Basics
8

Main Menu option Description
rent, or watch later. After you buy or rent the movie or TV
show, it is available to stream from your Video Library.
Video Library Your Video Library includes all of the Amazon Instant
Video movies and TV shows you’ve purchased or are
currently renting, but does not include the movies and TV
shows that you've watched through Prime Instant Video.
Content you purchase is stored in the Cloud and
available to stream to your Fire TV Stick.
Movies and TV shows from third-party apps, such as
Netflix and Hulu, are only accessible directly from the
apps, not the Video Library.
Games Shop for, buy, and play games from the Amazon
Appstore. Use your Amazon GameCircle profile to view
and compare achievements, leaderboards, and time
played in a game.
You can pair Amazon Fire or Bluetooth game controllers
with Fire TV Stick.
Visit https://www.amazon.com/firetvstickapps to see
compatible apps and games.
Apps Shop for and buy games and apps from the Amazon
Appstore. Movies and TV shows available through third-
party apps, such as Netflix and Hulu, can be accessed
through those apps in the Apps menu.
Visit https://www.amazon.com/firetvstickapps to see
compatible apps and games.
Music Browse and stream the music from Your Amazon Music
Library, including Prime Music and songs you purchased
from the Digital Music Store or imported to Your Music
Library. While listening to songs on Fire TV Stick, X-Ray
for Music displays the lyrics so you can follow along, if
available.
Photos Access photos and personal videos from your Amazon
Cloud Drive account. You can also start photo slideshows
and set individual photos as screen savers.
Settings View and manage your Fire TV Stick apps, controllers,
parental controls, Internet connection, and more.
Main Menu Basics
9

Settings Basics
Your Fire TV Stick is designed to make most configuration settings automatic, but you can use the
Settings menu to further manage your apps, Internet connection, controllers, screen savers, and more.
From the Home screen, select Settings.
Setting Description
Display and Sounds Set a screen saver, configure the display, mirror a
compatible device, and manage audio settings.
Second Screen Notifications
Enable discovery of Amazon Instant Video playback and
Photos on Fire TV Stick from nearby compatible tablets.
Press the Select button on your remote to change the
button to say ON. To disable Second Screen, press the
Select button to change the button to say OFF.
To learn more, go to Use Fire TV Stick with a Second
Screen Device on page 46.
Parental Controls Parental Controls restrict purchasing, content types, and
access to other features.
Note: Parental Controls will not restrict content in third-
party applications. Parental controls for third-party
applications are determined by the app provider.
Controllers Add, unpair, or update remotes and Bluetooth game
controllers. Go to Fire TV Remote App Basics on page
28 to learn how to pair and update the Fire TV Remote
App.
Applications Manage Amazon GameCircle, Appstore, and install
application settings. Enable or disable GameCircle
nickname sharing, Whispersync for Games, Appstore
automatic updates, and in-app purchases. You can also
force stop, clear data, clear cache, or uninstall
downloaded applications.
Note: If you clear data, the app will not be deleted;
however, your saved information, such as game scores,
may be lost.
System View device information, change network or time zone
settings, disable app notifications (Quiet Time), check for
software updates, and factory reset your device.
Help Access help videos, quick tips, and Amazon customer
service information.
My Account Register or deregister your Fire TV Stick with your
Amazon account. You can also select Sync Amazon
Content to make sure your latest content purchases are
available on your Fire TV Stick.
Settings Basics
10

Figure 2: Video: Settings
Settings Basics
11

Register or Deregister Your Fire TV Stick
In order to use your Fire TV Stick, register it to your Amazon account.
Before you can register your Fire TV Stick, you must be connected to the Internet.
If you purchased your Fire TV Stick online from Amazon using your Amazon account, it should already be
registered to you. If you purchased your Fire TV Stick from another retailer or received it as a gift, follow
the on-screen instructions for entering your Amazon account information and password.
To verify that your Fire TV Stick is registered to your Amazon account:
1. From the Home screen, select Settings, select My Account, and then review the registration
information.
•If no account is currently registered, select Register to register your Fire TV Stick to the desired
Amazon account.
•If you would like to register a different Amazon account, select the Amazon account that is currently
registered, and then select Deregister.
Related Help Topics
Change Your 1-Click Settings
Set Up a Wireless Connection on page 41
Register or Deregister Your Fire TV Stick
12

Access & Remove Content
Your Fire TV Stick can access Amazon and third-party apps, games, music, videos, and more, which are
referred to as “content” throughout our Help pages. There are several ways to access and remove content
from your Fire TV Stick device.
To find content, such as movies, TV shows, games, and apps, select a content type from the Main Menu
on the Home screen.
To access... Do this...
Prime Instant Video Movies & TV shows Navigate to the Recently Added Prime Movies & TV or
Top Prime Movies or TV listings.
If you are an Amazon Prime member or you have a
Prime Instant Video monthly subscription, you can watch
Prime Instant Video movies at no extra cost.
Amazon Instant Video purchases or rentals From the Home screen, select Video Library. Your
Video Library includes all the Amazon Instant Video
movies and TV shows you’ve purchased and all active
rentals. Once a rental period has expired, you will no
longer see the video in your Video Library.
Amazon Instant Videos to buy, rent, or watch later From the Home screen, select Watchlist. Your Watchlist
is a list of Amazon Instant Video movies or TV shows you
want to buy, rent, or watch later. After you buy or rent the
movie or TV show, it is also available from your Video
Library.
Note: Content from third-party apps, such as Netflix and
Hulu, cannot be added to your Watchlist or Video Library.
Music From the Home screen, select Music to access all of the
music in your Amazon Music Library.
Note: You cannot browse or add Prime Music to your
collection with your Fire TV Stick. Add Prime Music to
your collection from the Amazon Music app on a
supported device. You can also go to www.amazon.com/
primemusic to add Prime Music to your library.
Game Purchases From the Home screen, select Games. Your purchased
games appear in Your Games Library. Your Games
Library includes all the games you purchased from the
Amazon Appstore.
App Purchases From the Home screen, select Apps. Your purchased
apps appear in Your Apps Library. Your Apps Library
includes all the apps you purchased from the Amazon
Appstore.
Access & Remove Content
13

Remove Content from Your Fire TV Stick
If you have content that you no longer use, you can remove items appearing on your Fire TV Stick. Any
purchases made from Amazon are saved to the Cloud and can be downloaded again to your Fire TV
Stick.
Note: Individual app settings or in-app items may be lost when removed from Fire TV Stick.
To remove content from... Do this...
Watchlist From Watchlist, navigate to a movie or TV show, and
then select Remove from Watchlist.
Recently Watched sections From Movies or TV, navigate to a movie or TV show, and
then select the Remove from Recently Watched.
Video Library You cannot remove content from your Video Library
using Fire TV Stick. The content you purchase is stored
in the Cloud and can only be removed from Manage
Your Content and Devices (Amazon.com full site).
Recent carousel On the Home screen, you’ll see personalized
recommendations in the Recent section. The listings that
display are based on your recent activity.
To remove an item, navigate to the item and then select
Remove from Recent.
Note: You cannot remove Featured or Top content on
the Home screen.
Remove Content from Your Fire TV Stick
14

Set Up Parental Controls
With Parental Controls, you can block purchases and restrict access to Amazon movies, TV shows,
games, apps, photos, and more.
Note: Parental controls do not restrict content in third-party applications. Parental controls for third-party applications
are determined by the app provider.
1. From the Home screen, select Settings, and then select Parental Controls.
2. Using your remote, press the Select button to turn parental controls On or Off.
3. Enter your Parental Controls PIN, and then select Next.
Your PIN is the same PIN you use for other Amazon services such as Amazon Instant Video.
Note: If you forget your PIN, visit www.amazon.com/PIN to reset your Parental Controls PIN.
4. After you set a PIN, you can set one or more of the following settings:
•Require a PIN for all purchases
•Require a PIN for Amazon Instant Video only
•Block the ability to view or purchase certain content types, such as games, apps, music or photos
•Change your Parental Controls PIN
After you enable Parental Controls, most actions related to content viewing, purchasing, or changing
settings will require you to enter your Parental Controls PIN.
Related Help Topics
Turn Off In-App Purchasing on page 53
Set Up Your Amazon Instant Video PIN
Set Up Parental Controls
15

Use Your Voice to Search Fire TV Stick
The Voice Search feature in the Fire TV Remote App and Amazon Fire TV Voice Remote allows you to
use your voice to search for movies, TV shows, apps, games, and more on your Fire TV Stick.
Note: If you pair multiple devices with the Fire TV Remote App to your Fire TV Stick at the same time, Voice Search
will only work with the first paired app. You can also pair an Amazon Fire TV Voice remote (sold separately) to use
voice search.
1.
On your Fire TV Remote App, press and hold the Voice icon and drag down.
A microphone icon should appear on the screen, and you will see Listening...
2. Say keywords related to the content items you want to search for (such as the title or genre), and then
release the Voice icon when you're done speaking.
Fire TV Stick will search your content library, the Amazon stores, and any compatible apps for related
content. The results will appear on your TV screen.
Tip: To optimize your Voice Search experience, make sure you:
Speak one to eight inches from the microphone
Have one person speak at a time
Reduce background noise
Say a movie title, actor name, character name, or genre instead of full sentences or commands, as Fire TV
Stick does not support natural language commands.
To search for videos that are included with Amazon Prime at no additional charge, add the phrase "Prime only"
to a voice search.
3. Swipe on the surface of your device with the Fire TV Remote App to review your search results, and
then tap the screen to select an item.
If you experience issues searching for content using voice input, swipe up on the remote to use Text
Search to enter your search terms with the app keyboard.
Related Help Topics
Fire TV Remote App Basics on page 28
Voice Search FAQ
Use Your Voice to Search Fire TV Stick
16

Differences Between Amazon Fire TV and Fire
TV Stick
There are some hardware and software differences between Amazon Fire TV and Fire TV Stick
Category Amazon Fire TV Fire TV Stick
Internet Connection Wired or Wireless Wireless only
Audio Output Dolby Digital Plus and 5.1 surround
sound
Dolby Digital Plus
Music Same availability
•Your Music
•Prime Music that you added to
your library
•Third-party apps
Same availability
•Your Music
•Prime Music that you added to
your library
•Third-party apps
Videos Same availability
•Amazon Instant Video
•Prime Instant Video
•Third-party apps
Same availability
•Amazon Instant Video
•Prime Instant Video
•Third party apps
Games All games, including those with high
end graphics like Sev Zero.
All games listed as being compatible
with Fire TV Stick. From a game or
app detail page, view the Works With
box, or filter your search results.
Apps All apps All apps listed as being compatible
with Fire TV Stick. From a game or
app detail page, view the Works With
box, or filter your search results.
Amazon FreeTime and Amazon
FreeTime Unlimited
Available Not Available
Remotes Included Amazon Fire TV Voice Remote
(compatible with Fire TV Stick)
Amazon Fire TV Remote (compatible
with Amazon Fire TV)
Hardware •8 GB storage
•2 GB memory
•8 GB storage
•1 GB memory
Differences Between Amazon Fire TV and Fire TV Stick
17

Amazon Fire TV Remote
Your Amazon Fire TV Remote is wireless and features a 5-way directional track pad that allows you to
quickly and easily navigate your Fire TV Stick.
Before you can use the remote, you must install the 2 AAA batteries (included) and pair it with your Fire TV
Stick
Note: The Amazon Fire TV Remote and 2 AAA batteries are shipped with Fire TV Stick.
Button Description
Directional Navigation •Press right to move to the right on your TV screen. Moving to the
right from the Main Menu allows you to access the content
libraries or storefronts such as movies, TV, games, apps, photos,
and more.
•Press left to move to the left on your TV screen. Moving to the left
allows you to return to the Main Menu from any content library or
storefront.
•Press up to move up and press down to move down.
Select Select an item, function, or category.
Home Returns you to the Home screen from any screen on Fire TV Stick.
Menu Presents various functions and settings depending on which screen
you are accessing.
Back Returns you to the previous screen or action.
Amazon Fire TV Remote
19

Button Description
Rewind
Play/pause
Fast Forward
Media control buttons let you rewind, play, pause, and fast-forward
video.
Press the rewind or forward button once to skip 10 seconds backward
or forward. Press and hold the rewind or forward button to continue
navigating backward or forward in the video. Additional presses allow
you to cycle through the available speed options.
Amazon Fire TV Remote
20
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Table of contents
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