AMTC iQueue Operating instructions

iQueue Digital Media Player
Installation and Operation Guide
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4091 AMTC Center Drive Clearwater, FL 33764-6976
[phone] [phone] www.amtc.com

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 2
SAFETYINSTRUCTIONS Please read before opening your player!
TheiQueue player was designed and manufactured byAMTC to meet
strict quality and safety standards. There are, however, some
precautions that you should be particularly aware of:
1. Read Instructions - This guide should be read thoroughly prior to
operating the unit.
2. Retain Instructions - This guide should be retained in a safe place for
future reference.
3. Heed Warnings - All warnings on the player and in this guide should
be adhered to.
4. Follow Instructions -All operating and use instructions should be
followed.
5. Water and Moisture - The unit should not be used near water for
example, washtubs, sinks, in a wet basement, ornear a swimming pool,
etc.
6. Ventilation - Overheating caused byimproper ventilation isone of the
primary causes of premature failure of electronics! The unit should be
situated so that its location or position does not interfere withits proper
ventilation. For example, the unit should never be situated on a bed,
sofa, rug or similar surface that may block ventilation openings; or placed
in a built-in installation, such as a bookcase or cabinet, that may impede
the flow of air through the ventilation openings.
7. Heat -The unit should besituatedawayfrom heat sources such as
radiators, heat registers, stoves, or otherappliances(including
amplifiers) that produce heat.
8. Dust - Theunit should not be situated in any excessively dustyarea.
9. Power Cord Protection - Power supply cords should be routed so that
they are not likely to be walked on or pinched by items placed upon or
against them.
10. Object and Liquid Entry - Care should betaken so that objects do
not fall onto, andliquids are not spilledonto, theunit enclosure.
11. Damage Requiring Service - The unit should be returned to AMTC
when: a. The power supply cord or the plug is damaged;
b. Objects have fallen onto, or liquid has spilled onto the unit;
c. The unit has beenexposed to rain;
d. The unit doesnot appear to operate normally or exhibits a
marked change in performance;
e. The unit has been dropped or the enclosure has been
damaged.
12. Servicing -The user should never attempt to service the unit except
as describedin the manual.All other servicing should be referred to
AMTC.

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 3
Contents
iQueue Digital Media Player
Power adapter (120VAC input/9VDC 500mA output)
Audio cable –6 ft. 3.5mm mono male to RCA male
Audio adapter 1 - RCA female to ¼” mono male
Audio adapter 2 - RCA female to 3.5mm mono male
SD memory card
USB SD memory card reader/writer
Rubber mounting feet
Mini Philips screwdriver (for adjusting volume controls)
Earphones (for testing audio output)
Controls/Connections
X X
9VDC
POWER
INPUT
AMPLIFIED
OUTPUT
(3.5mm
mono)
LINE
OUTPUT
(3.5mm
mono)
OUTPUT
VOLUME
INPUT
VOLUME
SD CARD
SLOT
PROGRAMMING
CONNECTOR
(FACTORY USE ONLY)
LINE
INPUT
(3.5mm
mono)
STATUS
LIGHT

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 4
Installation
1. Attach provided rubber feet over screw holes on bottom of player
case and place player in desired location.
2. Connect power adapter to wall outlet and 9VDC POWER INPUT.
Avoid using any circuit that is also powering any heavy equipment or ap-
pliances, particularly air conditioners or refrigeration equipment. We
highly recommend that you use a quality surge protection device to pro-
tect your player. The STATUS LIGHT will light red. NOTE: No action is
required in the event of a power failure. The SD card will not lose its
contents. When power is restored, the player will resume its operation.
2. Insert provided SD memory card into SD CARD SLOT. The STATUS
LIGHT will turn green. The card is preloaded with a generic audio file to
allow you to confirm that your player is operational and connected
properly. NOTE: Your player may come with the card already inserted.
3. Connect audio output:
A. To a phone system:
In order to connect the audio output to a phone system, the phone sys-
tem must be capable of playing messaging on hold (MOH). Nearly every
business telephone system made in the past 20 years has this capability.
The method for connecting the player to the phone system varies by
manufacturer and model. IMPORTANT! If your phones are not connect-
ed to a central “control box” (a.k.a. KSU, or Key Service Unit), you will
need a special adapter to give you MOH capability. Call AMTC Customer
Service for information about this adapter.
IF YOU ALREADY HAVE MESSAGING ON HOLD (MOH)
Take the path of least resistance! Your iQueue player connects to your
phone system exactly the same way as any other music on hold source.
If you currently have a radio, CD/tape player playing on hold, it’s proba-
bly connected with a cable plugged into its headphone connection. This
cable probably has a 3.5mm mono male connector on the end, which is
the type of output connectors used on the iQueue player. Simply remove
this connector from the radio or CD/tape player headphone connection
and plug it into the LINE OUTPUT connector of the iQueue. If the cable
from the phone system is plugged into an RCA female connector on the
radio or CD/tape player, you will need an audio adapter to convert the
RCA male connector of the existing cable to a 3.5mm mono male con-

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 5
nector. Contact AMTC Technical Support for assistance. If you are not
sure what kind of connectors you have or require, see illustrations below.
IF YOU DO NOT HAVE MOH CONNECTED TO YOUR PHONE SYS-
TEM:
Connect the 3.5mm mono male connector of the provided 6 ft. audio ca-
ble to the player’s LINE OUTPUT connection. The other end of the audio
cable must be connected to the phone system MOH input, which is typi-
cally located on the KSU. The cable comes with an RCA male connector,
because RCA female is the most common type of MOH input connector
found on phone systems. If your phone system has a 3.5mm mono fe-
male connector, use audio adapter 2 to convert the RCA male connector
of the provided audio cable to a 3.5mm mono male connector. Other
possible connection types you may encounter:
Screw Terminals
Occasionally, you will find a pair of screws as the phone system’s MOH
input:
Cut the RCA male connector off of the provided audio cable. Carefully
strip back approximately 1.5” of the vinyl outer jacket of the cable. Inside
you will see fine strands of copper wire surrounding an inner vinyl-
jacketed wire. Pull these strands away from the inner vinyl-coated wire
and twist them together to form a larger single wire. Then, strip approxi-
mately 1” of the vinyl jacket from the inner wire, and twist the strands of
copper wire found inside together to form another larger, single wire.
Loosen the screws on the phone system, loop each wire over a screw,
and then tighten the screws again. It is not important which wire goes to
which screw.

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 6
Terminal Strips (a.k.a. 66 blocks or punch-down strips)
These are not actually part of the KSU, but are rectangular plastic bars
approximately 2” x 10” with rows of metal prongs, by which the phone
lines and extensions connect to the phone system. Some phone systems
receive their MOH input by attaching (punching down) to two rows on
these terminal strips. Unless the original phone system installer was
thoughtful enough to clearly label the proper rows “MOH” or “MUSIC,”
you probably cannot tell where to connect. Even if clearly labeled, proper
attachment requires a special tool. A professional telephone system
technician will probably be required to connect your player.
B. To a sound system:
Connect the 3.5mm mono male connector of the provided 6-ft. audio ca-
ble into the output LINE OUTPUT on the player, and the RCA male con-
nector into an auxiliary input of the sound system amplifier. If the auxilia-
ry input is a 3.5mm female connector, use audio adapter 2 to convert the
RCA male connector of the provided audio cable to a 3.5mm mono male
connector. If the auxiliary input is a 1/4” (6.3mm) mono female connect-
or, use audio adapter 1 to convert the RCA male connector of the pro-
vided audio cable to a 1/4” (6.3mm) mono male connector. If you are not
sure what kind of connectors you have or require, see illustrations below.
Connectors:
RCA Male RCA Female 3.5mm Mono Female

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 7
Operation
Downloading/Playing Audio Files
Additional audio files may be downloaded via your account at
www.amtc.com. Use of the website to select/download the audio files
you desire is outside the scope of this guide. If you have difficulty, con-
sult the website Support section or call AMTC Technical Support.
Once you have completed the download procedure, your selected audio
files will be contained in a “zip” (compressed) file located in the folder
you designated in the download procedure. Clicking this file in any ver-
sions of Windows XP or newer will result in automatic “unzipping” (ex-
traction) of your audio files. If you are using a version of Windows older
than XP, you will need an “unzip” utility. Several are available via the
Web at no cost.
Once the audio files are unzipped into a folder on your computer, you
simply move or copy them to your player’s SD card using the provided
SD memory card reader/writer (SDCRW) connected to a USB port on
your computer (many newer computers have a built-in SD card slot, elim-
inating the need for the SDCRW). If you are using Windows XP or new-
er, the SDCRW should be immediately recognized as an additional drive.
Older versions of Windows may require installation of a driver and are
not supported by AMTC.
You may move or copy audio files to the SD card as you would any other
drive. The average 30-second message is approximately 150kB, allow-
ing the provided SD memory card to hold a virtually unlimited number of
messages. If you move or copy a group of files together, they will play in
alphabetical order by file name. If you move or copy files individually,
they will play in the order of transfer. You may also delete individual files
you no longer want to play. When you are happy with the contents of the
card, simply remove it from the SDCRW and place it into the iQueue SD
CARD SLOT. Playback begins automatically.
NOTE: Audio files are encrypted and will not play using software such as
Windows Media Player, Winamp, etc.
Using an External Music Source
The iQueue may be used in conjunction with an external music source.
Used in this mode, the iQueue periodically mutes the external music
source, plays an audio file from the SD memory card, and then restores

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 8
the external music source to its previous level. The player will repeat this
process using all of the files on the SD memory card. The player will then
return to the “top of the list” and repeat the process. The order in which
the files on the SD memory card are played is determined as specified in
the previous paragraph. The interval of external music played between
files is set via the website. By default, the player will play the files from
the card with no interval, and the external music source will not be heard.
IMPORTANT NOTE: Most businesses must pay music royalties if they
play music over a sound system on their premises. AMTC can provide
an inexpensive commercial-free music service with all royalties included.
Please contact us for information.
Adjusting Volume
If your iQueue is connected to your phone system, call from one line to
another and have someone place you on hold. Adjust the OUTPUT
VOLUME (clockwise to increase) to the desired level using the provided
screwdriver. If the volume remains too low, minimize the volume, and
then switch the audio cable to the AMPLIFIED OUTPUT connector.
Then, increase the OUTPUT VOLUME to the desired level.
If your iQueue is connected to a PA amplifier, volume should be con-
trolled using the PA amplifier.
If an external music source is connected, its volume should be adjusted
to match the volume of the files played by the iQueue. While a message
is playing, adjust the INPUT VOLUME so that the external audio source
cannot be heard. After the message has finished playing, the music’s
volume should increase and the message source will become inaudible.
This may require several adjustments before the appropriate volume lev-
els are reached.

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 9
Troubleshooting:
Player does not power on
The power adapter is not properly connected to the input connector, or
not plugged into a live wall outlet.
The Status Light flashes red/green.
The SD card is corrupt or not properly formatted.
Status Light green, but audio files will not play.
If you have multiple players, ensure that you have selected the correct
player on the website. Audio files are encrypted to the serial number of
the player, and will not play on other iQueue players.
No audio/Intermittent audio/Scratchy audio
Check connections between the audio cables/adapters, the player and
the phone system/PA amplifier.
Distorted audio
The player's audio output level may be overloading the input of the
phone system/PA amplifier. Reduce output level of player.
Audio level too low
The player's audio output level may be insufficient for the phone sys-
tem/PA amplifier. Increase output level of player or switch from LINE
OUTPUT to AMPLIFIED OUTPUT.
For assistance call AMTC Technical Support:
(800)741-AMTC(2682) ext. 8

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 10
Limited Warranty
Applied Media Technologies Corporation(AMTC) warrantsthis product
against defective material and workmanship for a period of three years
from the date of purchase. Except as specified below, the warranty
covers parts and labor.The following are not covered by the warranty:
1. Damage, deterioration, malfunction or failure to meet performance
specifications resulting from:
A. Accident, acts of nature, misuse, abuse, neglect or
unauthorized product modification.
B. Improper installation, removal or maintenance, or failure to
follow the instructions contained in this guide.
C. Use or attempted use of audio files not supplied byAMTC.
D. Repair or attempted repairbyanyone other than AMTC.
E. Any shipment of thisproduct (claims must be presented to the
carrier).F.Any cause other than a product defect.
2. Cleaning, initial setup, check-ups with no defects found, or charges
incurred for installation, removal or reinstallation of the product.
3. Any product on which the serial number has been defaced, modified
or removed.
4. Any product purchased outside the U.S.A., itspossessions or
territories.
5. Compatibility of this product with any particular interface.
This warranty may be enforced only by the original purchaser. Inthe
event this product needs service, contactAMTCat 1.800.741.AMTC
(2682). Wewill advise you of proper procedure. Please donot return the
product to AMTC without prior authorization. Whenever warranty service
is required, youmay be required to present original proof of purchase.
All impliedwarranties, including warranties of merchantability and fitness
fora particular purpose, are limited in duration to the length of this
warranty. Liability for any defect is limited to repair or replacement of this
product at the option of AMTC.AMTC shall not be liable for damage to
otherproducts caused by defects in this product, damages based on
inconvenience or loss of use of this product, or any other damages,
whether incidental, consequential or otherwise.
Some states do not allowlimitations on how longan implied warranty
lastsand/or do not allowthe exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you.This warranty gives you specific legal rights, and you may
also have otherrights which vary from state to state. This warranty is
enforceable only insidethe U.S.A., its possessions and territories.