Apollo CITY User manual

USER MANUAL
2023

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INTRODUCTION
Hello World How to get help? Table of Contents
Thank you for purchasing the Apollo City.
The electric scooter industry is still young
and it takes forward-thinking customers like
yourself to advance it. We hope you enjoy
your new scooter as much as we loved
developing it.
apolloscooters.co/support
[email protected]
apolloscooters.co (US)
apolloscooters.ca (CAD)
apolloscooters.com (GLOBAL)
We’re here to help regardless of the issue
you are facing. You can get in touch with
us in the following ways:
Unboxing...............................5
Assembly ...............................6
Operation ..............................10
Settings .................................15
Battery Information .................17
General Safety ........................18
Maintenance .........................20
Troubleshooting ....................25
Screw List ..............................28
Maintenance Table .................31
Warranty ...............................32
FCC Statement ........................34
EMAIL:
WEBSITE:
HELP CENTER:
Incorrect assembly, maintenance, or use
of your Apollo scooter can cause
component or performance failure, loss of
control, serious injury, or death. Even if
you’re an experienced scooter rider, you
must read and understand the entire
manual and any documentation provided
for subcomponents or accessories before
riding. In the event of a malfunction or
damage to any of the components during
set up or use, please discontinue set up or
use and contact our support team through
our help desk apolloscooters.co/support.
If you are not sure you have the
experience, skills, and tools to correctly
perform all assembly steps in the manual
and the assembly video at
apolloscooters.co/support, consult our
support team or a local electric scooter
shop.
For your safety and that of others, please
read and make sure you understand all of
the warnings and instructions contained in
this Manual. FAILURE TO FOLLOW THESE
WARNINGS AND INSTRUCTIONS CAN
RESULT IN SERIOUS INJURY OR DEATH.

Open the box using the box cutter and fold
open the top. Inside you should see protective
styrofoam along with the following contents:
• Apollo City electric scooter
• Manual
• Charger and cable
• Hex key
• Screw Kit
If any of these items are missing, please contact
us immediately via apolloscooters.co/support.
With the help of someone, remove the scooter
from the box and place it on a flat surface.
We recommend using a stool or bench as the
wheels need to be able to spin freely.
Carefully remove the protective material from
the scooter and set it aside. We suggest keeping
both the styrofoam and the box in case you
need to ship your scooter back to us. Otherwise
recycle the materials wherever possible.
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UNBOXING
Intro Unbox your scooter
Setting up your scooter right is the single most
important step to your safety.
Please note that this process is also available
in video format through our help centre. Visit
apolloscooters.co/support to view it.
We recommend having the following items
ready prior to starting the setup process:
• Box cutters or knife
• Stool or bench
• Air pump
• Someone to help
Improper assembly of your Apollo scooter
can cause component or performance
failure resulting in loss of control, serious
injury, or death. In the event of a
malfunction or any damage to any of the
components during set up of your scooter,
please discontinue set up immediately, do
not ride the scooter, and contact our
support team through our help desk
apolloscooters.co/support. If you are not
sure you have the experience, skills, and
tools to correctly perform all assembly
steps in the manual and the assembly
video at apolloscooters.co/support,
consult our support team or a local electric
scooter shop.

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The first step is to unfold your
Apollo City. To do so, ensure
the hook is not clipped into the
rear foot rest. If it is, push down
on the stem and unhook it from
the rear foot rest.
Unfold the stem by pulling it to
a vertical position. Ensure you
do so until the stem is
completely vertical.
Locate the folding latch and
bring it up, locking the stem.
The latch will require some
force to lock fully upright.
Lastly, make sure the safety
button of the folding
mechanism is clipped in the
stem. This safety mechanism
prevents the latch from
unlocking due to vibration or
shock.
Remove the four hex screws from the handlebars
and connect the male connection cable coming
out of the handlebar into the female cable coming
out of the front stem. Make sure the pins are
aligned.
Make sure the male port and the female port are
aligned properly. Insert the handlebar at the top of
the front stem and tighten into place with the four
hex screws provided.
Caution: Be careful not to damage the cable when
connecting the handlebar to the front stem.
You will find that the latches and buttons on your
handlebar are not tight. We deliver this way to
avoid damage during shipping. Before tightening
the screws, adjust the left button panel. Twist it
upward or downward until it reaches a comfort-
able angle, keep in mind that once on a scooter,
you will be higher up than you are while setting up
your scooter. When you have found a comfortable
position, go ahead and tighten the screws.
Repeat the same process for the screws on the
right hand side of your handlebar.
Prepare for assembly
Unfolding
Attach handlebar
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Always follow the below instructions when unfolding your scooter and prior to
each ride. Failure to ensure the safety button of the folding mechanism is clipped
into the scooter stem and to ensure the stem is fully secured before your ride
may lead to the stem coming undone during your ride, which can result in loss of
control, serious injuries and death. Do not operate the scooter if you notice
anything wrong with the scooter stem, the safety button, or the locking
mechanism.

2Begin by testing your brakes.
Press the throttle on the right
side of your handlebar and notice
the motor wheels start to
accelerate.
Continue to accelerate for 5
seconds, then release the throttle
and slam both brakes at the same
time. The wheel should stop
immediately.
1 click – Eco mode
2 clicks – Comfort mode – after
a second click you should see
a Green "S" on the display
3 clicks – Sport mode –
another short click should
display a Red "S".
Test gear change by pressing
the Power Button. A short
click will change the speed levels.
4Next, to turn on the lights
press the Mode button (M).
Confirm all of the lights power on:
headlight and one rear tail light.
Test your right and left
signals. Start by testing your
right signal by pressing the button
with an arrow on the right side of
your handle bar. Your right signals
should turn on. To turn them off,
click on the button again.
Test your left signals, press
the arrow button on the left
side of the handle bar. Your signals
should turn on. To turn them off,
click on the button again.
Next, grab an air pump and
locate the air valve on the
front tire. Remove the safety cap
and attach the pump tube to the
tire valve. Turn on the air pump and
read the PSI measure - the ideal tire
pressure for the City is 45PSI.
Inflate or deflate the tire as
needed until the pressure
is 45PSI. Repeat the step with the
rear tire.
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Locate the power button on
the right side of the
handlebar and press it for 3
seconds to power on the scooter.
You should now be able to see the
display powered on. Keep the
scooter elevated on the stool or
bench, as the testing will involve
spinning both wheels. The scooter
should be in Kick to Start mode, to
begin testing the motors, spin the
wheels manually and then press
the throttle. The wheels should
begin to spin normally. You may
notice either motor emitting a noise
at low speeds, this is normal. The
motor is communicating with
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If all of the lights do not power
on, DO NOT ATTEMPT TO
OPERATE THE SCOOTER.
Contact us immediately via our
help desk
apolloscooters.co/support.
If you experience difficulties with
the setup at any step, please refer
to our help centre at
apolloscooters.co/support for a
video walk- through of the
process. Alternatively, you
can contact our support team at
support@ apolloscooters.co for
assistance.
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the controller and identifying its
position as well as which direction
to roll in. If after performing this
test the wheels are spinning nor-
mally, you can now move to step 2.
Congratulations, you have
successfully set up your new
Apollo City.
If you notice one of the motors is
not spinning DO NOT ATTEMPT
TO OPERATE THE SCOOTER.
Contact us immediately through
our help desk apolloscooters.co/
support.
To read more about the speed of
each mode, refer to the Display
section in this manual.
Perform test
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OPERATION
Charging
This section focuses on how to charge your
scooter correctly. For information about
battery health and best practices, please
review the Battery Information section.
The battery pack comes with a built-in
battery management system. This includes
overcharging protection amongst other
features, allowing your scooter to stay
plugged in even after it is fully charged.
Please note that this applies to short peri-
ods of overcharging, such as the scooter
being plugged in overnight. Please do not
leave the scooter plugged in and charging
for extended periods of time as it may result
in battery damage or fire.
Gently insert the cable.
First, ensure the two parts of the charger
are connected securely. The wall AC plug
should be connected to the charger box.
The connection between the cable and
box should feel firm with no wobble or
play.
Next, locate the charging port cap on
your scooter and open it to find the
charging port. Locate the round connec-
tor on one end of the charger, this is the
end you must insert in the charging port.
Proceed to plug the AC plug on the other
end of the charger into a 120 volt power
outlet. If the battery is 100% full, the
charger light will turn green. If the battery
is not fully charged, the charger light will
light up red.
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You will need to turn off the scooter before
charging.

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To fold, begin by locating the safety
button and press it to unlock the folding
lever.
Grab the folding latch, and pull it down
to fold the stem. Make sure to keep one
hand on the stem at all times as it will drop
down instantly after the folding latch is
released.
Pull it down until you feel the latch is fully
open.
Fold down the stem towards the foot
stand.
Make sure it is folded all the way down
before moving on to the next step.
Locate the locking hook on the inside of
the from stem and take it out.Attach the
hook on the stem to the locking ring
located at the end of the deck, near the
foot rest and the rear wheel. Attach
the hook to the locking ring.
The Apollo City has two different types of
brakes. The regen brake which allows you
to capture energy from brakeing and
recharge your battery, and the dual drum
brake.
The regen brake will allow you to have a
smoother and more efficient stop. To use
it, press on the left hand side thumb
throttle. To control how smooth or abrupt
your scooter comes to a stop log in to your
Apollo App and adjust the brake
preferences. The regen throttle is
designed to be progressive - this means
that a soft press on the throttle will exert
proportionately little braking power. Full
pressure on the throttle will trigger
maximum output and therefore peak
braking power. For more information
about the Apollo App refer to the App
section in this manual.
We recommend you not to use the regen
brake when the battery is 100% charged.
This can cause an overcharged battery and
result in damage to the controller or the
battery. You should only start using the
regen break when the battery is at 90%
charge level or less.
Additionally, keep in mind that using the
regen brake for long periods of time (for
example a long downward hill) can
generate a lot of heat and have a negative
impact on the controller. We recommend
using the regen brake only for short period
of time.
Before taking your scooter for a ride,
we recommend for you to adjust the
regen brake in your Apollo App. Re-
fer to the App section in this manual
for more information.
Braking for the first time:
How to brakeThrottle Folding
The Apollo City comes equipped with two
thumb throttles, one on each side of the
handlebar for ease of use. The left hand
side throttle is the regenerative brake, the right
hand side throttle is for acceleration.
The acceleration throttle is designed to be
progressive - this means that a soft press on the
throttle will exert proportionately little
acceleration. Full pressure on the throttle
will trigger maximum output and therefore peak
acceleration.
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Never press the throttle when walking with
your scooter. Pressing the throttle while
walking the scooter may cause loss of
control, and serious injury or death to you
or others.

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Handlebar features
Display
Accelerator throttle (right-hand side of the handlebar)
Accelerator throttle- Power button-Gear change
Accelerator throttle- right turning signal
E-brake throttle (left side of the handlebar)
E-brake throttle- Mode button-light ON-Off
E-brake throttle- left turning signal
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The display screen, located on the han- dlebar,
shows you the speed, the battery charge,
whether the front and rear lights are on, and any
failure displays.
The scooter is controlled by three buttons:1
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DISPLAY
TURN SIGNALS
ON/OFF BUTTON
MODE BUTTON (M)
Short click — turn on/off light
2 Short clicks — Switch from Trip Mileage to ODO
While riding you may notice an occasional beeping
noise, indicating you are riding above the speed of
the selected gear.
Left arrow short click — Left turning signal
Right arrow short click — Right turning signal
One click — Eco mode
Two clicks — Comfort mode - after a second click you
should see a Green "S" on the display
Three clicks — Sport mode - another short click
should display a Red "S". You can change the gears
and speed limit of your scooter via the Apollo App.

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SETTINGS
App
You can manage your settings through the Apollo App.
The settings you can manage through your App are:
• Control Gear
• Control Speed Metrics (KMH/MPH)
• Control top speed limit
• Control acceleration and regen brake
• Control ON/Off cuise control
• Control the time it takes for the cruise control to turn on
• Control KickStart On/Off mode
The Apollo App is available for iOS and Android. To down-
load it, visit our website - Apolloscooters.co - or look for it in
your APP store as Apollo Scooters.
You can also download it using the following QR code:
To use the App, follow the steps indicated in the App.
App updates may be rolled out at any moment to improve
the user experience. For any App related issues or for the
latest App related information, please reach out to our
support team through apolloscooters.co/support who will
provide the latest information.
* The settings you can control via the Apollo App may change with future App updates.
Do not leave the scooter in cold spaces (such
as unheated garages or outdoor sheds).
Do not leave the battery undercharged for 48
hours or more. This can result in battery
damage which is not covered by warranty.
Do not use chargers that are not sold or
approved by Apollo Scooters.
Wait 30 minutes after a ride before attempting
to charge the battery.
Do not use chargers that are not sold or
approved by Apollo Scooters.
Keep the battery away from heat or fire, a
failure to do so may result in a serious injury or
death.
If there is any damage to the battery, the
scooter will not turn after charge or it will not
charge. DO NOT ATTEMPT TO OPERATE THE
SCOOTER. Contact us immediately through
our help desk apolloscooters.co/support.
BATTERY INFO &
LOW BATTERY
StorageCharging Improper Storage and
Charging Can Lead to
Scooter Damage
The storage temperature needs to be
between 10°C–25°C / 50°F –77°F
For long term storage (such as the winter
season), the ideal battery level is
approximately 70% (50V). This is based
on the fact that at 70% charge level, the
energy inside the battery cells is the most
stable.
Charge the scooter fully after every ride.
This will prolong the battery life.
When charging, wait for the charger light to
turn green. The charging process will then
be complete and all the cells will have been
balanced by the battery management
system.
If not used, power on the scooter once at
least once a month to check the charge
level. Ideally, the charge level should be
between 70% and 90%.
When there is only one battery bar remaining,
it is advisable to stop using the scooter if
possible and to recharge it in order to prolong
the lifespan of the battery, a deep discharge
will decrease the lifespan of the battery.
E-scooter model reference: 4202 / L9C PRO
Charger model reference: FY1685463000
Battery model reference: JT-ESB13-23

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SAFE RIDING INSTRUCTIONS & WARNINGS
Operating in Wet
Conditions
Protective Gear
In rain, snow, ice, or other wet conditions,
braking distances increase and the risk of
loss of control increases. Riding in these
conditions, and/or failing to take into
account increased braking distances, can
cause loss of control, serious injury, or
death.
We strongly recommend wearing
protective equipment any time the
scooter is in use. In addition to always
wearing a helmet, it is recommended that
you also other protective gear, including
but not limited to, knee and elbow pads,
and protective armor.
Apollo Scooters are designed to be used and operated by adults and should
not be used by anyone younger than 18 years of age. Should the rider have any
disabilities or impairments (visual, hearing, language, seizure, etc), please
consult your physician before any ride or purchase of an electric scooter.
You are responsible to perform due diligence, understand and follow all laws,
rules and regulations, for the safe and lawful operation of your electric scooter,
in the locations in which you choose to operate
it. If not used properly or lawfully, electric scooters can lead to injury or death.
By purchasing an Apollo scooter, you assume the responsibility for its safe and
lawful operation as well as the risks for any failure to safely and lawfully operate
it. Any fines due to illegal or unauthorized use, including but not limited to any
failures to wear protective equipment, are your responsibility. Should you have
any questions or concerns, feel free to contact us at support@
apolloscooters.co
Please read the entire manual carefully. If uncertain about any section, contact
us directly at [email protected] or visit our help centre at
apolloscooters.co/ support to find more information. We always recommend
starting slow and getting used to the scooter before riding at faster speeds and
for longer distances.
ALWAYS wear a helmet when riding.
ALWAYS inspect your scooter before riding. Do not ride if you
notice any damage to your scooter.
ALWAYS make sure the safety button of the folding mechanism
is clipped into the stem and that stem is fully secured before
beginning your ride.
ALWAYS keep both hands on the handlebar when riding.
ALWAYS ride safely and at an appropriate speed to avoid falls
and collisions.
ALWAYS avoid contact with moving parts of the scooter, such
as the motor and wheels.
NEVER ride under the influence of any drugs, alcohol or
substance that could limit or affect judgement, control or rider
safety. You must always ride with a fully conscious and sober
mind to ensure a safe ride.
NEVER exceed the maximum capacity weight of the scooter.
NEVER ride on sidewalks, motorways or highways.
NEVER ride with more than one rider.
NEVER ride on stairs, jump the scooter, or operate it at high
speeds over bumps for risk of loss of control.
NEVER race or perform stunts with the scooter.
You must avoid exposing your scooter to
water and humidity. Apollo scooters are
not waterproof and are not designed for
extreme or prolonged exposure to water
or humidity. Operating your scooter in
rain, wet, or other extreme (ice, snow,
etc.) conditions can cause component or
performance failure, in addition to loss of
control, serious injury, or death. Please
note that any damage to the scooter due
to water exposure is not covered by
warranty.
Avoid Exposure to
Water and Humidity