Apollo PHANTOM User manual

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USER MANUAL
USER MANUAL
USER MANUAL
USER MANUAL

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INTRODUCTION
Hello World How to get help? Warning
Thank you for purchasing the Apollo
Phantom™. The electric scooter industry
is still young and it takes forward-thinking
customers like yourself to advance it. We
hope you enjoy your new scooter as much
as we loved developing it.
We’re here to help regardless of the prob-
lem you are facing. You can get in touch
with us in the following ways:
HELP CENTER:
support.fluidfreeride.com
EMAIL:
support@fluidfreeride.com
Incorrect assembly, maintenance, or use of
your Apollo scooter can cause component
or performance failure, loss of control,
serious injury, or death. Even if you’re an
experienced scooter rider, you must read
and understand the entire manual and any
documentation provided for subcompo-
nents or accessories before riding. If you
are not sure you have the experience, skills,
and tools to correctly perform all assembly
steps in the manual and the assembly video
at support@fluidfreeride.com, consult our
support team or a local electric scooter
shop.

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Contents
Introduction ........... 2
Assembly & Set Up. . . . . . 4
Operation ............ 10
Settings.............. 18
Battery Info ........... 20
General Safety ........22
Maintenance ......... 24
Troubleshooting.......28
FAQs ................ 30
Warranty & Support ....32

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ASSEMBLY & SET UP
Intro Unbox your scooter
Setting up your scooter right is the single
most important step to your safety.
Please note that this process is also avail-
able in video format through our help
centre. Visit support@fluidfreeride.com to
view it.
We recommend having the following items
ready prior to starting the setup process:
• Box cutters or knife
• Stool or bench
• Air pump
• Strong friend
Open the box using the box cutter and fold
open the top. Inside you should see pro-
tective styrofoam along with the following
contents:
• Apollo Phantom electric scooter
• Manual
• Charger and cable
• Toolkit
If any of these items are missing, please
contact us immediately.
With the help of your friend, remove the
scooter from the box and place it on a flat
surface. We recommend using a stool or
bench as the wheels need to be able to
spin freely. Carefully remove the protective
material from the scooter and set it aside.
We suggest keeping both the styrofoam
and the box in case you need to ship your
scooter back to us. Otherwise recycle the
materials wherever possible.
WARNING:
Incorrect assembly, mainte-
nance, or use of your Apollo
scooter can cause compo-
nent or performance failure,
loss of control, serious injury,
or death. Even if you’re an
experienced scooter rider,
you must read and under-
stand the entire manual and
any documentation provid-
ed for subcomponents or
accessories before riding.
If you are not sure you have
the experience, skills, and
tools to correctly perform all
assembly steps in the manual
and the assembly video at
apolloscooters.zendesk.
com, consult our support
team or a local electric
scooter shop.

5
Locate the folding latch
and bring it up, locking
the stem. The latch will require
some force to lock fully upright.
Place the safety pin
back in the designated
location, ensuring it is pushed
all the way in. This acts as an
additional safety mechanism,
keeping the stem locked in
place.
Lastly, make sure the latch
is secured with the safety
ring. Locate it to the side of the
folding latch and slide it right.
This safety mechanism prevents
the latch from unlocking due to
vibration or shock.
The first step is to unfold
your Apollo Phantom. To
do so, ensure the hook is not
clipped into the rear pedal. If it
is, push down on the stem and
unhook it from the rear pedal.
Locate the safety pin
inserted into the folding
mechanism and gently remove
it. This will allow the stem of
the scooter to be lied in the
following step.
Open the stem of the
scooter by liing it up to-
wards the front wheel. Ensure
you do so until the stem reach-
es its maximum position.
Prepare for assembly
Unfolding
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Attach handlebar
Locate the headlight at
the top of the stem, and
identify two screws holding
it attached to the handlebar
clamp. Using the included allen
key, gently unscrew the two
screws.
Once completed, you will
see the light fixture come
off from the clamp, revealing
a total of four screws on the
handlebar clamp. These four
screws hold the handlebar
inside of the clamp. Proceed to
unscrew all four of these screws
until the front half of the clamp
comes off.
Go ahead and grab the
handlebar, placing it
inside the clamp. Make sure
to position it correctly - the
throttle should be on the right.
If you have another person near
you, now may be a good time
to ask for their help holding the
handlebar still.
Then pick up the allen key
with one of the screws,
and gently start turning clock-
wise. Next, pick up another
screw and go in the diagonal
hole from the first screw. This
way you will create enough
pressure between the two
screws to hold the handlebar
still.
Once you notice the han-
dlebar is becoming more
fixed in place, stop tightening
the screws. Take a moment to
adjust the handlebar - ensure
it is centred and the handles
are at a comfortable angle. If all
looks good, grab the remain-
ing two screws and continue to
tighten the clamp until you can
no longer turn the screws.
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Attach command centre
The various latches and buttons on
your handlebar might come loose.
We ship them this way on purpose
- should there be any impact to the
carton, the components will shuffle
as opposed to break. That said,
let’s get them tightened now!
Grab the included toolkit
and locate the le button
panel. Twist the button panel
until it reaches a comfortable
angle. Keep in mind that once on
a scooter, you will be higher up
than you are now, while setting up
the scooter. For that reason, we
suggest placing the button panel
further up.
When ready, open allen key
size X and locate the screw
in the rear of the button panel.
Tighten it until it reaches its final
position.
Next, repeat the process
with the turn signal button
panel. Once again, angle it until
you reach a comfortable position,
then locate the rear screw and
tighten it until final position has
been reached.
Last but not least, let’s take
care of the le brake handle.
Find a comfortable angle, then
locate the screw underneath the
handle and tighten it using allen
key size X.
Next, let’s move on to the
right side of the handlebar.
Locate the throttle panel and angle
it until it reaches a comfortable po-
sition. Then grab the toolkit, and
once again tighten the adjustment
screw in the rear of the throttle
panel.
Lastly, let’s move on to
the right brake handle. As
before, angle it until a comfortable
position is reached and proceed to
tighten the screw in the rear until
maximum position is reached.
You should be all set!
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Locate key attached to
the brake line and insert it
into the key ignition. Turn clock-
wise to power on the scooter.
Locate the power button on the
le side of the handlebar and
press it for 3 seconds to power
on the scooter.
You should now be able to
see the display powered on.
Keep the scooter elevated
on the stool or bench, as the
testing will involve spinning
both wheels. If you notice one
of the motors not spinning,
please contact us immediately.
You may notice either motor
emitting a noise at low speeds,
or perhaps even moving back-
wards for a split second before
rolling forward. This is perfectly
normal. The motor is commu-
nicating with the controller
and identifying its position as
well as which direction to roll
in. This is perfectly standard
Perform test
and does not pose any risk of
damage to the scooter.
Begin by pressing the
throttle. You should no-
tice both wheels start to accel-
erate. Continue to accelerate
for 5 seconds, then release the
throttle and slam both brakes
at the same time. Slamming the
brakes adjusts the position of
your brake callipers when used
for the first time. If you notice
the brakes emitting repeating
sounds, it is likely the rubbing
of brake pads, which will
disappear aer a few weeks of
riding. To clarify, rubbing brake
pads are not a defect - they are
a consequence of our choice to
set up the brakes on the tighter
side. This allows for more effec-
tive braking, and the rubbing
sound does disappear within a
few weeks of usage.
Next, press the light
button and confirm all
four lights (headlight, two front
deck lights, and one rear tail
light) are powered on. If all of
the lights do not power on,
please contact us immediately.
Next, grab an air pump
and locate the air valve
on the front tire. Remove the
safety cap and attach the pump
tube to the tire valve. Turn on
the air pump and read the PSI
measure - the ideal tire pres-
sure for the Phantom is 50PSI.
Inflate or deflate the tire as
needed until the pressure is
50PSI. Repeat the step with the
rear tire.
For charging instructions,
please refer to the "Operation"
section on page 10.
Congratulations, you have
successfully set up your new
Apollo Phantom. If you experi-
ence difficulties with the setup
at any step, please refer to
our support centre for a video
walkthrough of the process.
Alternatively, you can contact
our support team at
support@fluidfreeride.com
for assistance.
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OPERATION
Charging
This section focuses on how to charge your
scooter correctly. For information about
battery health and best practices, please
review the Battery Information section on
page 20.
The battery pack comes with a built-in
battery management system. This includes
overcharging protection amongst other
features, allowing your scooter to stay
plugged in, even aer it is fully charged.
Please note that this applies to short peri-
ods of overcharging, such as the scooter
being plugged in overnight. Please do not
leave the scooter plugged in and charging
for extended periods of time as it may result
in battery damage or fire.
WARNING:
Incorrect assembly, mainte-
nance, or use of your Apollo
scooter can cause compo-
nent or performance failure,
loss of control, serious injury,
or death. Even if you’re an
experienced scooter rider,
you must read and under-
stand the entire manual and
any documentation provid-
ed for subcomponents or
accessories before riding.
If you are not sure you have
the experience, skills, and
tools to correctly perform all
assembly steps in the manual
and the assembly video at
apolloscooters.zendesk.
com, consult our support
team or a local electric
scooter shop.

11
First, ensure the two parts of the charger
are connected securely. The wall AC plug
should be connected to the charger box.
The connection between the cable and box
should feel firm with no wobble or play.
Next, locate the three pin connector on
one end of the charger. Open the charging
port cap on your scooter and identify the
position of the pin holes. Align three pin
connector with the pin holes, and gen-
tly insert the cable. When it reaches its
maximum position, secure it by turning
the safety ring clockwise. The three pin
connector should now be safely connected
to the scooter's charging port.
Proceed to plug the AC plug on the other
end of the charger into a wall power outlet.
If the battery is 100% full, the charger light
will turn green. If it is anything less than
100% full or simply put - charging, the char-
ger light will be red.
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Fold the stem all they way
down until it reaches its
final position.
Place the safety pin back
in the designated loca-
tion, ensuring it is pushed all
the way in.
Attach the hook located
on the stem to the gap
in the base of the scooter to
secure it.
Begin by locating the
safety ring and turn it
clock-wise to unlock the folding
lever.
Identify the safety pin
and gently pull it out to
release the safety mechanism.
Grab the folding latch,
and pull it down to fold
the stem. Make sure to keep
one hand on the stem at all
times as it will drop down
instantly aer the folding latch
is released.
Folding
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Handlebar features
Key Ignition
Throttle
Brakes
An effective safety mechanism, the key ignition prevents anyone
from powering on the Phantom without the key. To power on the
scooter, simply insert the key and turn clockwise. To power off the
scooter, turn the key counter clockwise. You can remove the key
from the ignition when in this position.
The Apollo Phantom comes equipped with a thumb throttle. The
throttle is designed to be progressive - small rotation of the throt-
tle will exert proportionately little acceleration. Full rotation of the
throttle will trigger maximum output and therefore peak accelera-
tion.
When starting we recommend accelerating slowly to learn the sen-
sitivity of the throttle. Please note that acceleration strength can be
adjusted in the settings. Please visit the Settings section and review
page 12.
The Apollo Phantom is available in two brake configurations - me-
chanical and hydraulic disc brakes. Both of these brake systems are
very similar to bicycle brakes you are likely familiar with. To apply
the brakes while riding, simply press on the brake handles. Do so
slowly and cautiously, monitoring the braking force being applied.
What is unique to scooters is the rear/front configuration. The le
brake handle is the rear brake, while the right brake handle is the
front brake. We recommend braking using both brake handles
simultaneously divide the braking force between the front and rear
mechanisms, rather than overexerting one.
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Light Switch
Gear Console
Throttle and Key Ignition
Front Brake
Display
Rear Brake

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Display
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Bluetooth ON/OFF
KMH/MPH
Kick to start function
Turning signals arrows
Lights ON/OFF
Distance remaining
Voltage of the battery
Odometer-Mileage of the scooter
Trip mileage
Battery level
Time
Cruise control
Gears selector
USB
Speed cadran
Speed display
Gear Console
Gear console on the Apollo
Phantom consists of three
buttons:
• M
• Up
• Down
These buttons control the dis-
play and riding gears. It is im-
portant to note that they have
different functions depending
on whether the buttons are
pressed (hold for 3 seconds) or
clicked (instant click and click
off).
PRESS AND
HOLD CLICK
^NA Increase gear
MPower on/off Change view
VNA Decrease
gear

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Clicking the M button allows for switching
views. Display views always rotate in the
following order:
1. TIME
This is the amount of minutes and hours the
scooter has been active during a single trip.
It resets every time the scooter is turned off.
2. TRIP
This is the amount of miles or kilometers
travelled during a single trip. It resets every
time the scooter is turned off.
3. ODO (ODOMETER)
The odometer counts the total mileage
travelled throughout the lifespan of the
scooter. In other words, this is the total dis-
tance travelled across all trips. It does not
reset when the scooter is turned off.
4. VOL (VOLTAGE)
The voltage represents the approximate
voltage level of the battery at any point in
time. The voltage value represents battery
charge. Please note the maximum and
minimum ranges for both models:
5. REMAIN (REMAINING MILEAGE)
As the name indicates, remaining voltage
indicates the approximate distance the
scooter can travel based on the amount of
charge remaining. Please note this is an ap-
proximation that will fluctuate depending
on riding speed, terrain, incline, load, tem-
perature, and other factors. It is designed
to give riders a rough idea of remaining
mileage while holding all of the above
variables constant. It is not intended to give
precise measure of remaining mileage.

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Gear Switch Light Switch
Motor Switch
As indicated in the table above, pressing
the up and down buttons will result in a
gear increase or decrease. To clarify, elec-
tric scooters do not have gears. We simply
use the notion of gears to represent their
practical impact.
Each gear has an associated top speed:
1. Maximum speed of 30 km/h (18MPH)
2. Maximum speed of 45 km/h (28MPH)
3. No speed limit
Gears are a convenient ways to ensure
certain speeds are not exceeded. For
example, when riding in a bike lane, a rider
might ride in gear one to ensure the speed
is appropriate.
To turn on the front and rear lights,
press the light button. To turn off the
front and rear lights, press the light button
again.
The Phantom also features turn sig-
nals. To enable either the le or right
turn signal, press the respective button.
To turn off the turn signal, simply press the
active turn signal button. In other words,
if the le turn signal is active, press the le
turn signal button to turn it off.
To switch between single and dual
motor, press the button once. To
revert back to the original setting, press the
button again. When in single motor mode,
the rear motor will be used by default.
IMPORTANT:
Do not downshi gears when riding. In other
words, if riding in gear 3, do not move down to
gear 2. Doing this while riding will have a similar
effect as downshiing a car while driving, creating
strong braking force. This could lead to a potential
fall, injury, or death. Shiing up while riding will
have a similar effect in the opposite direction,
making the scooter accelerate rapidly. Please use
the mode switch function with caution.
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SETTINGS
Enter settings mode
The Apollo Phantom comes
with a number of configurable
settings. To enter settings
mode, ensure the Phantom
is turned on with the display
active. Then press the "gear
up" and "gear down" icons
simultaneously for 3 seconds.
Your display should now show
P00 indicating you have en-
tered settings mode.
Use the “Mode” button to
cycle through settings, and use
the Gear Up/Down buttons to
change the value of a specific
setting.
WARNING:
Incorrect assembly, mainte-
nance, or use of your Apollo
scooter can cause compo-
nent or performance failure,
loss of control, serious injury,
or death. Even if you’re an
experienced scooter rider,
you must read and under-
stand the entire manual and
any documentation provid-
ed for subcomponents or
accessories before riding.
If you are not sure you have
the experience, skills, and
tools to correctly perform all
assembly steps in the manual
and the assembly video at
apolloscooters.zendesk.
com, consult our support
team or a local electric
scooter shop.

19
Save setting
changes
Aer changing the settings to
your preference, you will need
to save the new configurations.
To do so, press the “gear up”
and “gear down” icons simul-
taneously until your display
returns to the home screen.
SETTING FUNCTION RANGE DEFAULT VALUE/COMMENTS
P01 Display brightness 1: darkest / 3: brightest 2
P02 Imperial vs. metric units 0: kilometers / 1: miles NA
P03 Battery voltage Min: 24V / Max: 72V
Needs to match the voltage of the battery.
52V for 52V version of the Phantom
60V for the 60V version of the Phantom
P04 Auto shut-off timer Min: 1 minute / Max: 60 minutes 5 minutes
P05 Not currently used
P06 Wheel diameter (inches) NA 10 inches
P07 Motor magnet count Min: 1 / Max: 100 30
P08 Performance limiter Min: 5% / Max: 100%
P09 Kick start vs. instant start 0: instant start / 1: kick start
P10 Not currently used
P11 Electric brake strength Min: 0 / Max: 3
Warning: Level 3 is extremely powerful and should only
be used by experienced riders. Please test lightly at low
speeds before use at high speeds.
P12 Acceleration strength Min: 1 / Max: 5
P13 Not currently used
P14 Not currently used
P15 Controller cutoff voltage Min (52V): 42V; Min (60V): 48V Default for 52V: 42V. Recommended: 43V
Default for 60V: 48V. Recommended: 49V
P16 Odometer reset NA Press gear up or gear down for 2 seconds to reset
odometer
P17 Cruise control 0: off / 1: on Maintain constant speed for 5 seconds to activate cruise
control
WARNING:
Incorrect assembly, maintenance, or
use of your Apollo scooter can cause
component or performance failure, loss
of control, serious injury, or death. Even
if you’re an experienced scooter rider,
you must read and understand the
entire manual and any documentation
provided for subcomponents or acces-
sories before riding. If you are not sure
you have the experience, skills, and
tools to correctly perform all assembly
steps in the manual and the assembly
video at apolloscooters.zendesk.com,
consult our support team or a local
electric scooter shop.

20
BATTERY INFO
Charging Storage
What not to do
• Charge the scooter fully aer every ride.
This will prolong the battery life.
• When charging, wait for the charger
light to turn green. The charging process
will then be complete and all the cells
will have been balanced by the battery
management system.
• If not used, power on the scooter once at
least once a month to check the charge
level. Ideally, the charge level should be
between 75% and 90%.
• The storage temperature needs to be
between 10°C – 25°C / 50°F – 77°F
• For long term storage (such as the winter
season), the ideal battery level is approx-
imately 75% (51V for the 52V battery and
58V for the 60V battery). This is based
on the fact that at 75% charge level, the
energy inside the battery cells is the most
stable.
• Do not leave the scooter in cold spaces
(such as unheated garages or outdoor
sheds).
• Do not leave the battery undercharged
for long periods of time. This can result in
battery damage which is not covered by
warranty.
• Do not use chargers that are not sold or
approved by Apollo Scooters.
WARNING:
Incorrect assembly, mainte-
nance, or use of your Apollo
scooter can cause compo-
nent or performance failure,
loss of control, serious injury,
or death. Even if you’re an
experienced scooter rider,
you must read and under-
stand the entire manual and
any documentation provid-
ed for subcomponents or
accessories before riding.
If you are not sure you have
the experience, skills, and
tools to correctly perform all
assembly steps in the manual
and the assembly video at
apolloscooters.zendesk.
com, consult our support
team or a local electric
scooter shop.