Aqualisa UNITY Q UTQ.A2.BV.DVFC.20 User manual

UNITY
USER GUIDE
™
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2 Safety Information
3 The Unity Q™Controller
3 Get Smart Connected
4 Single Outlet Controller
5 Dual Outlet (divert) Controller
6 Bath Outlet Controller
7 Setting Flow Rate
8 Wired Remote
9 Adjustable Head
10 Bath Overflow Filler
10 Fixed Head
11 Connecting to the App
14 Caring for your Shower
15 Troubleshooting
19 App troubleshooting
20 Have you Registered?
21 Need Help?
Unity Q™Controller*
SWITCH
ON/OFF/DIVERT
LED DISPLAY
BEZEL
ROTARY
TEMPERATURE
CONTROL
*Dual Outlet (divert) controller shown for illustrative purposes.
Contents
Safety Information
This appliance can be used by children aged from 3 years and above
and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision. For further information
regarding the installation of your product, refer to the Smart
Installation Guide.
Declaration of Conformity
Aqualisa Products Limited declares that the Aqualisa SmartValveTM
and supplied controller, in conjunction with pairing remotes and
diverter, complies with the essential requirements and other relevant
provisions of the Low Voltage Directive (2014/35/EU), the EMC
Directive (2014/30/EU) and the RED Directive (2014/53/EU).
Get Smart Connected
Unlock the potential of your shower; from water consumption analysis to
enhanced user functions. Keep up to date with latest features for the Aqualisa app
and voice activation by visiting the Aqualisa website.
Download and open the free Aqualisa app. Find instructions on page 11
“Connecting to the App”. If you have any trouble downloading the Aqualisa app,
check www.aqualisa.co.uk/smartapp for device compatibility.
Smart Speaker Set up
Once the above has been completed, go to the app for your smart speaker and
follow their instructions to add the Aqualisa home to your devices.
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Whilst the shower is in use, if the 2nd outlet button is pressed, the 1st
outlet will automatically stop and the 2nd outlet will start. Depending
on system pipe runs, there may be a slight outlet temperature change
when switching between outlets.
Single Outlet Controller
1. Turn the temperature dial to the required setting.
2. Press the ‘Start/Stop’ button on the controller to turn the shower on.
3. The white LED display will flash until the selected temperature has been reached.
When the LED display is constant, step into your shower and enjoy!
4. The temperature may be adjusted whilst in the shower.
5. Press the ‘+’ (boost) on the controller to increase the flow of the shower when
desired. To turn ‘Boost’ o, press the button again at any time.
N.B. The strength of the boost will vary depending on the water system pressure
and the configuration of the pipework. For further information, refer to the
trouble shooting section and the Important Information section in the Smart
Installation Guide.
6. Press the ‘Start/Stop’ button on the controller to turn the shower o.
BOOSTTEMPERATURESTART/STOP
Adjust before
or during shower
Increase flow rate
during shower
As a safety feature, the Aqualisa SmartValve™ has a maximum run time
of 20 minutes. The flow can be stopped and started at anytime by
pressing the ‘Start/Stop’ button.
This can be enhanced by activating and using the free Aqualisa app.
See pages 3 and 11 for details.
Dual Outlet (divert) Controller
1. Turn the temperature dial to the required setting. The temperature can be adjusted
at anytime by turning the dial.
2. Press the desired outlet button on the controller to turn the shower on.
3. The white LED display will flash until the selected temperature has been reached.
4. When the LED display is constant, your shower is ready to use.
5. Press the active button to turn the shower o.
Adjust before
or during shower
Outlet can be switched
whilst showering
Choose either outlet
upon starting
As a safety feature, the Aqualisa SmartValve™ has a maximum
run time of 20 minutes. The flow can be stopped and started at
anytime by pressing the ‘Start/Stop’ button.
This can be enhanced by activating and using the free Aqualisa app.
See pages 3 and 11 for details.
CHANGE OUTLETTEMPERATURESTART/STOP
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TEMPERATURESTART/STOP
Adjust before
or during bath fill
Bath Controller
1. Turn the temperature dial to the required setting.
2. Press the ‘Start/Stop’ button on the controller to fill the bath.
3. The white LED display will flash until the selected temperature has been achieved.
4. The temperature may be adjusted whilst the bath is filling.
5. Press the ‘Start/Stop’ button on the controller to stop filling the bath.
The Aqualisa SmartValve™ for Unity Q™ bath has a maximum run time
of 12 minutes as a precaution to prevent the bath from overflowing. The
bathfill can be stopped at anytime by pressing the ‘Start/Stop’ button.
This time setting can be reduced by activating and using the free
Aqualisa app. See pages 3 and 11 for details.
N.B. The app timer setting will allow you to select a duration of more
than 12 minutes; however, this does not override the default maximum
run time of the Aqualisa SmartValve™, meaning the water flow will
stop after 12 minutes. Should a longer fill time be required, contact the
Aqualisa Customer Helpline.
Setting Flow Rate
1. Ensuring the Aqualisa SmartValve™ is powered, but
without any outlets flowing, enable ‘Setup’ mode by
first turning the temperature dial to full cold. Press
and hold both buttons together for 5 seconds.
The LEDs will flash twice quickly and
once slowly to indicate the controller is
in 'Setup' mode.
2. When in ‘Setup’ mode, both outlet ‘Start/Stop’
button LEDs flash slowly to indicate flow is set to
LOW FLOW mode. Quickly flashing LEDs indicate
flow is set to HIGH FLOW mode.
3. Press the relevant ‘Start/Stop’ button to change the
outlet flow as required.
HIGH FLOW mode - quick flashing LEDs
LOW FLOW mode - slow flashing LEDs
4. To save the desired settings and to exit ‘Setup’
mode, press and hold both ‘Start/Stop’ buttons
together for 5 seconds until both LEDs remain
on steady, without flashing. The LEDs will turn o
as soon as the ‘Start/Stop’ buttons are released
indicating all settings have been saved and ‘Setup’
mode has been exited.
For Dual Outlet (divert) Controllers only
Your Unity Q™ dual outlet controller has a High flow or Low flow function available.
Please note the factory default setting is Low flow on both outlets. To change the
outlet flow rate settings, follow the instructions below.
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Dual Outlet (divert)
Wired Remote
Single Outlet
1. Press the ‘Start/Stop’ button on the remote to turn
the shower on.
2. The white LED display will flash until the selected
temperature has been reached. When the LED
display is constant, step into your shower and enjoy!
3. Press the ‘Start/Stop’ button on the remote or main
controller to turn the shower o.
1. Press the wired remote button to turn the shower on.
2. Water will flow from the primary outlet as determined
during the ‘Wired remote setup’ procedure. Refer to
Wired Remote Installation and User Guide.
3. If required, push and hold the button for 2 seconds
to stop the 1st outlet and start the 2nd outlet.
4. The white LED display will flash until the selected
temperature has been reached.
5. When the LED display is constant, your shower is
ready to use.
6. Press the remote or active button on the controller to
turn the shower o.
Adjustable Head
To avoid water dripping from the shower head after
use, we advise to tilt the head back to allow residual
water to drain out.
The above recommendation applies to both adjustable
and fixed shower heads.
Rotate the spray plate lever clockwise or anticlockwise
to select the desired spray pattern.
To select the preferred height for the shower head,
squeeze the side levers together to allow the handset
holder to move up or down the rail.
Angular adjustment is made by carefully but firmly
pulling forwards or pushing back the shower head
against the ratchet in the holder.
Removing the shower head: With the hose still
attached, disengage the pivot clip by pushing in the
outer grey button located on the front of the shower
head (near to the hose connection). Remove the
spigot from the bottom of the handset by using the
hose to pull clear. To reattach: Ensure the hose washer
is in the correct position, tighten the threaded spigot
into the hose using a suitable spanner, taking care not
to over-tighten. Reinsert the spigot into the handset
and engage the pivot clip prior to placing the handset
into the handset holder.
3. Outer
2. Middle
1. Inner
Vita™ Head
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1. Push the waste cover to engage the plug fitting.
2. Push the waste cover again to disengage the plug.
Bath Overflow Filler
Do not leave the bath filler running
unattended. Although the overflow will
remove excess water once the bath is
overfilled, this may not be sucient
to prevent the bath from overflowing
(depending on system conditions).
The angle of the fixed shower head can be
adjusted. The shower head is mounted on
a multi directional ball joint to allow for
minor angular adjustment in any direction
by carefully holding the shower head and
moving the head to the desired angle.
N.B. Do not force the angle of the head
beyond its natural stopping point.
Fixed Head
Connecting to the App
Download and open the Aqualisa app on your
personal smart device and follow the instructions
to create Your Home profile before continuing with
this section.
An instructional video and information on
compatible devices are available by scanning the
QR code or by visiting aqualisa.co.uk/smartapp.
Refer to the troubleshooting section of this guide
for guidance and advice.
The Aqualisa app utilises the Instabug platform; this tool can be used to:
Report an issue, suggest an improvement, or ask a question.
If you experience problems connecting your shower, or with the app
functions, then an Instabug report can be raised. To trigger the Instabug
service either shake your smartphone from side to side or tap on the
message bubble then simply follow the instructions.
Home Wifi Network
Before starting you will need your Network Name (SSID code) and
password as they are required during the Aqualisa app setup journey.
These can normally be found on your internet router.
For Wifi set up, the Aqualisa SmartValveTM must be powered, but the
shower must not be in use.
Permissions Request
During the process you may be requested to allow permissions
(e.g. location data), these are requirements from your app provider and
need your confirmation to ensure a successful set up and use of the app.
We do not retain, store or pass this information on to any third parties or
use this permission to access the GPS functionality of your phone.
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Set up Shower - Wifi
The Aqualisa app will direct you to the Wifi settings
menu on your mobile device.
From the list of available Networks select: QSVC XXXX
The password is: SmartShower (case sensitive)
N.B. Depending on signal strength, the connection
may take a few minutes. You do not need to wait for
connection confirmation. Go back to the Aqualisa app
and follow the steps, for these stages you will need your
SSID code and password.
The LEDs will flash slowly to indicate the Aqualisa
SmartValve™ is connected to the Aqualisa app and will
switch to being solid to indicate a successful connection
to your selected Home Wifi.
A successful connection message will provide confirmation
in the Aqualisa app journey and the LEDs on the controller
will turn o to indicate that the shower is ready for use.
If connection is unsuccessful a message will appear in your
Aqualisa app. Redo the steps above or refer to Aqualisa
app troubleshooting on page 19 or at
www.aqualisa.co.uk/smartapp.
If the timer setting is adjusted within the Aqualisa app, then the shower will
run for the newly set duration, overriding the default maximum run time.
N.B. The water flow will stop at the end of the timer.
IMPORTANT: see page 6 “ ” for special notes regarding Unity Q™ bathfill.
The Aqualisa app gives you the capability to operate your product
remotely using your mobile device. It is the responsibility of the user
to ensure that it is safe to remotely activate the water flow. Aqualisa
recommend that baths and showers in operation are not left unattended.
Set up Shower - Controller
Wifi setup can only be activated
via the main controller and not
via a remote (where installed).
For shower controllers
(2 buttons): Press and hold the
Top button for 6-8 seconds.
For bath controllers
(1 large button):
Press and hold the button
for 6-8 seconds.
The LEDs on the controller will flash rapidly to indicate
that the Aqualisa SmartValve™ is searching for an
available Wifi network. N.B. There is a 2-minute time out
if unable to connect. Once the Aqualisa app is set up and the shower connected, go to the app for your
smart speaker and follow their instructions to add the Aqualisa home to your devices.
Smart Speaker Set up
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Troubleshooting
Symptom Possible cause Action
Controller
unresponsive -
No Lights / Blank
Power supply turned
o to Aqualisa
SmartValveTM
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve™.
Loss of
communications
Check data cable connections are making good
contact and are fully inserted and that there is no
visible damage.
Check that the wiring schematics are as per
installation instructions in the Smart Installation
Guide.
Pump noisy and
low / no flow
Air lock (for Gravity
fed systems only)
For models utilising an adjustable head kit;
disconnect the handset from the hose, see Head
section on page 9, lower the hose into the shower
tray or bath. Set the temperature to fully cold
and then start the shower. As the water starts to
flow and increase in volume gradually turn up the
temperature. If the flow starts to splutter, stop
moving the temperature control until the flow
again stabilises, then continue to move the dial
towards the hottest setting.
Restriction in the
waterway
Check for debris in the inlet filters of the
Aqualisa SmartValve™, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies MUST
be isolated when checking the inlet filters.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and turn
the shower on.
Boost button does
not increase flow
Combination boiler
output does not
meet the flow
demand
Check with boiler manufacturer for
specification details.
Aqualisa SmartValveTM
is set to ECO mode
Refer to Setting Water System Mode section in
the Smart Installation Guide.
Seasonal conditions During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
Low / no flow Seasonal conditions See above point.
Incorrect Aqualisa
SmartValveTM fitted
If water supplies are gravity fed, the PUMPED
Aqualisa SmartValveTM must be used (unless a
separate stand alone pump is being utilised).
Refer to the Smart Installation Guide.
Cleaning tip: To keep your shower eortlessly clean, we recommend
drying all shower components with a soft cloth after use.
Caring for your Shower
Over time, your shower may be aected by hard water scaling. To keep your shower
working eectively, we recommend that you clean your shower regularly.
Your product should be cleaned using only a soft cloth and washing up liquid. The
bath system ‘click clack’ waste plug mechanism (if applicable) should be kept clear of
debris to ensure the plug maintains a watertight seal. The plug can be unscrewed and
removed to check and clean the mechanism.
Cleaning the shower head
To reduce the need for chemical descaling in hard water areas, your shower head
incorporates a ‘clear flow’ system, whereby any scale build up can be broken down
by gently rubbing the flexible tips of the jets during use. This procedure should be
completed regularly, as often as once a week in some hard water areas, as scale build
up can aect the spray pattern and cause the shower to perform poorly. Failure to
descale the shower head can aect the internal seals and may aect the warranty.
Should descaling of the head using a cleaning agent become necessary, remove the
shower head fully and immerse in a mild proprietary descaler (e.g. vegetable based or
plain white vinegar). Cleaning and maintenance should not be undertaken by children
without supervision by a person responsible for their safety.
DO NOT USE ABRASIVE CLEANERS. It is imperative that descaling
is carried out in accordance with the manufacturer’s instructions,
substances that are not suitable for plastics and electroplated surfaces
must not be used.
Changing water system?
If switching from a gravity-fed water system to a mains pressure system (e.g.
Combination boiler) you will need to change your Aqualisa SmartValve™. Contact a
member of our Customer Service team for further information.
Refer to page 19 for App Troubleshooting.
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Low / no flow
(continued)
Water supply issue For Standard Aqualisa SmartValve™ - Ensure water
is turned fully on at the mains and at the servicing
valve in the supply.
Ensure isolation valves are fully open.
Restriction in the
waterway
See same cause in 'Pump noisy and low / no flow'
symptom.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Incoming mains water
pressure or flow too
low (Standard Aqualisa
SmartValveTM only)
After confirming that the filters are clear, check
with the local water authority.
Separate, stand alone
pump not activating
(Standard Aqualisa
SmartValveTM only)
Ensure sucient flow to activate the flow
switches of the pump. Refer to IMPORTANT
INFORMATION section in the Smart
Installation Guide.
Aqualisa SmartValveTM
pump not activating
Refer to Setting Water System Mode section in
the Smart Installation Guide. Ensure mode is set
to Normal or ECO Gravity setting.
Aqualisa SmartValveTM
is set to ECO mode
Refer to Setting Water System Mode section in
the Smart Installation Guide.
Unable to adjust or
control temperature
Reversed inlet water
supplies (i.e. Hot
supply feeding cold
inlet and vice-versa)
Ensure correct water supply to specified inlet
connection of the Aqualisa SmartValve™.
Fluctuating water
temperature
Incorrect setting
on Logic Module of
Aqualisa SmartValveTM
If hot water supply is from a combination boiler-
the Logic module mode MUST be set to COMBI.
Refer to Setting Water System Mode section in
the Smart Installation Guide.
Airlock in water
supplies (for gravity
fed systems only)
See “Air lock” in Possible Cause section on
page 15.
Hot water
temperature too high
Ensure hot water supply temperature is below
65ºC (minimum 55ºC for stored water and 50ºC
for combination boilers).
Communications issue Check data cable connections and that there is
no visible damage.
Combination boiler
unable to meet
demand
Check if another outlet in the property is being
used at the same time.
Check that the hot water temperature is stable
at another high flowing outlet (e.g. bath hot tap
- run at maximum flow rate), additionally run a
cold outlet at 1/3 of a maximum flow rate. If the
same issue is evident on these outlets, contact
your boiler manufacturer.
Temperature
too low
Low hot water
temperature
Check that domestic hot water temperature is
a minimum of 55ºC for stored water and 50ºC
for combination boilers.
Logic Module
temperature setting
too low
Maximum temperature is set to a factory
default of 45ºC. To adjust refer to the important
information section (Safety Information) and
Controller Commissioning Instructions in the
Smart Installation Guide.
Temperature too
low - Controller
temperature ready
display does not
stabilise
Hot water supply
issue
Check another hot water outlet to ensure that
hot water is available.
Mixed water supplies Water supplies MUST be from the same source:
MUST NOT be gravity hot and mains cold.
Unbalanced water
supplies
For mains fed systems the cold and hot feeds
should be as evenly balanced as possible -
especially for HP unvented systems.
Combination boiler
unable to meet
demand
See same cause in 'Fluctuating Water
Temperature' symptom.
Temperature too
hot
Seasonal conditions In the warmer months, the mains water
temperature can rise to ambient level. The
Aqualisa SmartValveTM always blends a mix of
both hot and cold supplies therefore the output
temperature at fully cold (controller setting)
will always be higher than the incoming cold
water supply.
Seasonal conditions
(gravity fed systems
only)
For installations which utilise a cold water
storage supply (gravity fed system), the
ambient temperature in the loft can rise to
above 40ºC. In turn, this warms the stored
water. Check by running a cold tap that is
supplied from the water storage. N.B. Kitchen
taps are normally fed from the mains water
system.
Maximum
temperature setting
is not to your
preference
Settings need
adjusting
Refer to section 'Temperature too low', possible
cause 'Logic module setting too low'.
Controller remains
illuminated after
switching shower
o
Poor cable connection Check data cable connections are making good
contact and are fully inserted and that there
is no visible damage (this includes installations
where a wired remote is fitted).
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Error/Message Suggestions and Checks
“Could not connect to the
shower”
If a serial number is displayed, tap on Try Again. If no serial
number displayed tap on Cancel and then go through the
process again, ensuring that the below suggestions are followed.
“Network unavailable”
Or
Wifi drops when
connecting to the QSVC
Note: The setup process requires good signal strength between
your phone and the SmartValve™ (not the shower controller).
Close any running apps on the phone before commencing.
Turn o the mobile data connection in the phone’s settings.
Select "Keep WiFi Connection with No Internet" where and when
promoted.
Ensure that your phone / smart device is connected to the home
Wifi network (try running a program or app that requires Wifi
connection).
Close and re-open the Aqualisa app.
In the app journey ensure that QSVC is being selected and that
the password SmartShower is entered correctly- you do not
have to wait for connection confirmation, once QSVC has been
selected wait a few seconds and then return to the Aqualisa app.
Ensure that you are keying your SSID (home Wifi) and password
correctly.
“The operation could not
be completed” (when
trying to start shower)
Ensure your Wifi is working.
Check that the shower operates using the main controller.
If the shower does not work via the main controller, check there
is power to the Aqualisa SmartValve™ (possibly tripped fuse /
circuit or accidentally switched o).
Turn power o to the SmartValve™ for a few minutes and then
reinstate.
Close any other running apps .
Primary Outlet Selection
(Divert Models only)
The primary outlet is set up during installation by utilising the
outlet switch on the diverter (see Diverter Outlet section in the
main Installation Guide).
The switch position will determine the primary outlet for the
main controller and wired remote. Smart speakers (e.g. Alexa /
Hey Google) will always start the outlet which was last used.
When using the Aqualisa App: Outlet A is always the Primary
outlet regardless of the diverter switch position.
Locating the shower serial
number
From the Home Tab, select the SHOWERS tab, then choose the
shower to display the serial number.
App Troubleshooting
For further assistance utilise the Instabug reporting platform - see details on page 11.
Water flows
from incorrect
outlet (divert
models only)
Pipe work configured
incorrectly
Refer to section: Diverter Controller Matrix in
the Smart Installation Guide.
Primary outlet setting
not configured (for
remote control use
only)
Refer to section: Diverter Controller Matrix in
the Smart Installation Guide.
Water dripping
from outlets
after use
Water retention in
shower heads
Refer to page 9.
Descale shower heads to clear spray jets.
High pressure
(unvented) water system
requires servicing
Check the user guide for the hot water system
to verify symptoms and where required arrange
for servicing.
Flow shuts o
by itself
Maximum run time
exceeded or end of
duration reached in app
timer setting
Refer to pages 4, 5, 6 and 13.
For further information and advice refer to Smart Installation Guide or contact the
Aqualisa Customer Helpline.
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Need Help?
You can find Frequently Asked
Questions at aqualisa.co.uk
Speak to our Customer Service
team on 01959 560010
Use Live Chat at
aqualisa.co.uk
Or email us at
[email protected]
Have you Registered?
Our products are manufactured to the highest standards. In the unlikely event
that something goes wrong, we want all our customers to be protected,
which is why we give you a totally free of charge 1 year parts and labour
guarantee*. You can easily increase your FREE guarantee to 5 years simply by
registering your product. Please keep your receipt to validate your guarantee.
Please see our website for full terms and conditions.
Register your guarantee instantly at
aqualisa.co.uk/guarantee
Register your guarantee
0800 408 4243
*Subject to terms and conditions
Instabug reporting platform for
the Aqualisa app. Accessed in the
app by: Shaking your phone or
tapping on the message bubble.
See page 11 for details.
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NotesNotes
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aqualisa.co.uk
Please note that calls may be recorded for training and quality purposes.
The company reserves the right to alter, change or modify the product specifications without prior warning.
® Registered Trademark Aqualisa Products Limited.
Q5266 Part No 705234 Issue 02 Nov 20
THE FLYERS WAY, WESTERHAM, KENT TN16 1DE
Customer Services: 01959 560010
REPUBLIC OF IRELAND
Sales enquiries: 01-864-3363, Service enquiries: 01-844-3212
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