Aqualisa Visage Smart Series User manual

VISAGE™ and VISAGE™ SMART
USER GUIDE

Safety Information
This appliance can be used by children aged from 3 years and above
and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision. For further information
regarding the installation of your product, refer to the Smart
Installation Guide.
Declaration of Conformity
Aqualisa Products Limited declares that the Aqualisa SmartValve™
and supplied controller, in conjunction with pairing remotes and
diverter, complies with the essential requirements and other relevant
provisions of the Low Voltage Directive (2014/35/EU), the EMC
Directive (2014/30/EU) and the RED Directive (2014/53/EU).
Contents
2 Safety Information
3 The Visage™ Controller
3 Get Connected
4 Single Outlet Controller
5 Dual Outlet (divert) Controller
6 Adjustable Head
7 Fixed Head
8 Bath Overflow Filler
9 Connecting to the App
11 Caring for your shower
12 Troubleshooting
15 Have you Registered?
15 Need Help?
2

Visage™ Controller*
BUTTON
ON/OFF
BEZEL
ROTARY
TEMPERATURE
CONTROL
*Single Outlet controller shown for illustrative purposes.
Unlock the potential of your shower, from water consumption analysis to
enhanced user functions. Keep up to date with latest features for the
Aqualisa app and voice activation by visiting the Aqualisa website.
Download and open the free Aqualisa app. Find instructions on page 9
“Connecting to the App”. If you have any trouble downloading the Aqualisa
app, check www.aqualisa.co.uk/smartapp for device compatibility.
Get Smart Connected
3

Single Outlet Controller
1. Turn the temperature dial to the required setting.
2. Press the Start/Stop button on the controller to turn the shower on.
3. The temperature can be adjusted during water flow by turning the bezel.
4. The blue LED display will flash until the selected temperature has been reached.
When the LED display is constant, your shower is ready to use.
5. Press the Start/Stop button on the controller to turn the shower o.
TEMPERATURESTART/STOP
Adjust before starting
or during shower
As a safety feature, the Aqualisa SmartValve™ has a maximum run time
of 20 minutes. The flow can be stopped and started at any time by
pressing the ‘Start/Stop’ button.
This can be enhanced by activating and using the free Aqualisa app.
See pages 3 and 9 for details.
4

Dual Outlet (divert) Controller
1. Turn the temperature dial to the required setting.
N.B. The temperature can also be adjusted during water flow by turning the bezel.
2. Press the Start/Stop button on the controller to turn the shower on.
3. The blue LED display will flash until the selected temperature has been reached.
When the LED display is constant, your shower is ready to use.
4. Press the Start/Stop button to turn the shower o.
CHANGE OUTLETTEMPERATURESTART/STOP
Push and hold for over 3
seconds and release when flow
switches between outlets.
As a safety feature, the Aqualisa SmartValve™ has a maximum
run time of 20 minutes. The flow can be stopped and started at
anytime by pressing the ‘Start/Stop’ button.
This can be enhanced by activating and using the free Aqualisa app.
See pages 3 and 9 for details.
Whilst the shower is in use, press and hold to divert (the 1st outlet will
automatically stop and the 2nd outlet will start). Depending on system
pipe runs, there may be a slight outlet temperature change when
switching between outlets.
Adjust before starting
or during shower
5

4
3
1
2
Adjustable Head
To avoid water dripping from the shower head after use, we advise to tilt the head back
to allow residual water to drain out.
The above recommendation applies to both adjustable and fixed shower heads.
4. Eco3. Outer2. Middle1. Inner
6

1. Rotate the spray plate lever clockwise or anti-
clockwise to select the desired spray pattern.
When the lever is in position 4, the water saving
‘Eco’ mode is selected. This provides the same spray
pattern as position 3, but, depending on which water
system the product is fitted to, oers up to 25%
water saving.
2. To select the preferred height for the shower head,
press the side levers to allow the handset holder to
move up or down the rail.
3. Angular adjustment is made by carefully but firmly
pulling forwards or pushing back the shower head
against the ratchet in the holder.
Removing the shower head: Depress the anti-swivel
locking button on the handset and unscrew the hose.
The angle of the fixed shower head can be
adjusted. The shower head is mounted on a
multi directional ball joint to allow for minor
angular adjustment in any direction by carefully
holding the shower head and moving the head
to the desired angle.
N.B. Do not force the angle of the head
beyond its natural stopping point.
Fixed Head
7

1. Push the waste cover to engage the plug fitting.
2. Push the waste cover again to disengage the plug.
Bath Overflow Filler
Do not leave the bath filler running
unattended. Although the overflow will
remove excess water once the bath is
overfilled, this may not be sucient
to prevent the bath from overflowing
(depending on system conditions).
8

Connecting to the App
Wi-Fi setup can be activated
via the main controller for both
Single outlet and Dual outlet
(divert) models.
Press and hold the Start/Stop
button for 6-8 seconds or
until the LEDs on the
controller start flashing.
Set up Shower - Controller
The LEDs on the controller will flash rapidly to indicate
that the Aqualisa SmartValveTM is searching for an
available Wi-Fi network. N.B. There is a 2-minute time
out if unable to connect.
Before starting you will need your Network Name (SSID code) and
password as they are required during the Aqualisa app setup journey.
These can normally be found on your internet router.
For Wi-Fi set up, the Aqualisa SmartValveTM must be powered, but the
shower must not be in use.
Download and open the Aqualisa app on your
personal smart device and follow the instructions
to create Your Home profile before continuing with
this section.
For further advice, information on compatible
devices, or if you have any trouble downloading the
app scan the QR code or go to www.aqualisa.co.uk/smartapp.
9

Set up Shower - Wi-Fi
The Aqualisa app will direct you to the Wi-Fi settings
menu on your mobile device.
From the list of available Networks select: QSVC XXXX
The password is: SmartShower (case sensitive)
N.B. Depending on Wi-Fi signal strength, the
connection may take a few minutes. You do not need
to wait for connection confirmation. Go back to the
Aqualisa app and follow the steps, for these stages you
will need your SSID code and password.
The LEDs will flash slowly to indicate the Aqualisa
SmartValve™ is connecting to the Aqualisa app and
will stop flashing, indicating a successful connection.
A successful connection message will also be provided
in the Aqualisa app journey indicating that the shower
is ready for use.
If connection is unsuccessful a message will appear in
your Aqualisa app. Redo the steps above or refer to
app troubleshooting at www.aqualisa.co.uk/smartapp.
If the timer setting is adjusted within the Aqualisa app, then the shower
will run for the newly set duration, overriding the default maximum run
time. N.B. The water flow will stop at the end of the timer.
The Aqualisa app gives you the capability to operate your product
remotely using your mobile device. It is the responsibility of the user
to ensure that it is safe to remotely activate the water flow. Aqualisa
recommend that baths and showers in operation are not left unattended.
10

Cleaning tip: To keep your shower eortlessly clean, we recommend
drying all shower components with a soft cloth after use.
Caring for your Shower
Over time, your shower may be aected by hard water scaling. To keep your shower
working eectively, we recommend that you clean your shower regularly.
Your product should be cleaned using only a soft cloth and washing up liquid. The
bath system ‘click clack’ waste plug mechanism (if applicable) should be kept clear of
debris to ensure the plug maintains a watertight seal. The plug can be unscrewed and
removed to check and clean the mechanism.
Cleaning the shower head
To reduce the need for chemical descaling in hard water areas, your shower head
incorporates a ‘clear flow’ system, whereby any scale build-up can be broken down
by gently rubbing the flexible tips of the jets during use. This procedure should be
completed regularly, as often as once a week in some hard water areas, as scale
build-up can aect the spray pattern and cause the shower to perform poorly. Failure
to descale the shower head can aect the internal seals and may aect the warranty.
Should descaling of the head using a cleaning agent become necessary, remove the
shower head fully and immerse in a mild proprietary descaler (e.g. vegetable based or
plain white vinegar). Cleaning and maintenance should not be undertaken by children
without supervision by a person responsible for their safety.
DO NOT USE ABRASIVE CLEANERS. It is imperative that descaling
is carried out in accordance with the manufacturer’s instructions,
substances that are not suitable for plastics and electroplated surfaces
must not be used.
Changing water system?
If switching from a gravity-fed water system to a mains pressure system (e.g.
Combination boiler) you will need to change your Aqualisa SmartValve™. Contact a
member of our Customer Service team for further information.
11

Troubleshooting
Symptom Possible cause Action
Controller LEDs
flashing when power
turned on to the
Aqualisa SmartValve™
Start up sequence
and controller
configuration in
process
No action required - sequence and
configuration can last up to 2 minutes. Wait
until LEDs go out and then the controller is
ready to use.
Controller
unresponsive -
No Lights / Blank
Power supply turned
o to Aqualisa
SmartValve™
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve™.
Loss of
communications
Check data cable connections are making good
contact and are fully inserted and that there is
no visible damage.
Check that the wiring schematics are as
per installation instructions in the
Installation Guide.
Pump noisy and low
/ no flow
Air lock (for Gravity
fed systems only)
For models utilising a adjustable head kit;
disconnect the handset from the hose, see Head
section on page 7, lower the hose into the shower
tray or bath and then start the shower. Set the
temperature to fully cold and as the water starts
to flow and increase in volume, gradually turn up
the temperature. If the flow starts to splutter, stop
moving the temperature control until the flow again
stabilises, then continue to move the bezel towards
the hottest setting.
Restriction in the
waterway
Check for debris in the inlet filters of the
Aqualisa SmartValve™, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies
MUST be isolated when checking the inlet filters.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Low / no flow Seasonal conditions During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check
with your boiler manufacturer for details.
Incorrect Aqualisa
SmartValve™ fitted
If water supplies are gravity fed, the PUMPED
Aqualisa SmartValve™ must be used (unless a
separate stand alone pump is being utilised).
Refer to the Smart Installation Guide.
Water supply issue For the Standard Aqualisa SmartValve™ - Ensure
water is turned fully on at the mains and at the
servicing valve in the supply.
Ensure isolation valves are fully open.
12

Low / no flow
(continued)
Restriction in the
waterway
See same cause in 'Pump noisy and low / no
flow' symptom.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Incoming mains water
pressure or flow too low
(Standard Aqualisa
SmartValve™ only)
After confirming that the filters are clear, check
with the local water authority.
Separate, stand
alone pump
not activating
(Standard Aqualisa
SmartValve™ only)
Ensure sucient flow to activate the
flow switches of the pump. Refer to
IMPORTANT INFORMATION section in
the Installation Guide.
Aqualisa
SmartValve™ pump
not activating
Refer to Setting Water System Mode section
in the Installation Guide, ensure mode is set to
normal or ECO gravity setting.
Shower head or
Aqualisa SmartValve™
is set to ECO mode
Refer to page 6 of this guide and to Setting
Water System Mode section in the Installation
Guide.
Unable to adjust or
control temperature
Reversed inlet water
supplies (i.e. Hot
supply feeding cold
inlet and vice-versa)
Ensure correct water supply to specified inlet
connection of the Aqualisa SmartValve™.
Fluctuating water
temperature
Incorrect setting
on Logic Module
of Aqualisa
SmartValveTM
If hot water supply is from a combination
boiler- the Logic module mode MUST be set to
COMBI. Refer to Setting Water System Mode
section in the Installation Guide.
Airlock in water
supplies (for gravity
fed systems only)
See “Air lock” in Possible Cause section on
page 12.
Hot water
temperature too high
Ensure hot water supply temperature is below
65ºC (minimum 55ºC for stored water and
50ºC for combination boilers).
Communications issue Check data cable connections and that there is
no visible damage.
Combination boiler
unable to meet
demand
Check if another outlet in the property is being
used at the same time.
Check that the hot water temperature is stable
at another high flowing outlet (e.g. bath hot tap
- run at maximum flow rate), additionally run a
cold outlet at 1/3 of a maximum flow rate. If the
same issue is evident on these outlets, contact
your boiler manufacturer.
Temperature
too low
Low hot water
temperature
Check that domestic hot water temperature
is a minimum of 55ºC for stored water and
50ºC for combination boilers.
Logic Module
temperature setting
too low
Maximum temperature is set to a factory
default of 45ºC. To adjust refer to the important
information section (Safety Information) and
Controller Commission Instructions in the
Installation Guide.
13

For further information and advice refer to Smart Installation Guide or contact the
Aqualisa Customer Helpline.
Temperature too
low - Controller
temperature ready
display does not
stabilise
Hot water supply
issue
Check another hot water outlet to ensure that
hot water is available.
Mixed water supplies Water supplies MUST be from the same source:
MUST NOT be gravity hot and mains cold.
Unbalanced water
supplies
For mains fed systems the cold and hot feeds
should be as evenly balanced as possible -
especially for HP unvented systems.
Combination boiler
unable to meet demand
See same cause in 'Fluctuating Water
Temperature' symptom.
Temperature too
hot
Seasonal conditions In the warmer months, the mains water
temperature can rise to ambient level. The Aqualisa
SmartValveTM always blends a mix of both hot and
cold supplies therefore the output temperate at
fully cold (controller setting) will always be higher
than the incoming cold water supply.
Seasonal conditions
(gravity fed systems
only)
For installations which utilise a cold water
storage supply (gravity fed system), the ambient
temperature in the loft can rise to above 40ºC.
In turn, this warms the stored water. Check by
running a cold tap that is supplied from the water
storage. N.B. Kitchen taps are normally fed from
the mains water system.
Maximum temperature
setting is not to your
preference
Settings need
adjusting
Refer to section 'Temperature too low', possible
cause 'Logic module setting too low'.
Controller remains
illuminated after
switching shower o
Poor cable
connection
Check data cable connections are making good
contact, are fully inserted and that there is no
visible damage.
Water flows from
incorrect outlet
(divert models only)
Primary outlet setting
not configured
Refer to section: Diverter Controller in the
Installation Guide.
Flow will
not switch
between outlets
Communications
issue
Check that 2m patch lead is connected
between Aqualisa SmartValve™ and diverter.
Refer to Wiring Diagram Section in the
Installation Guide.
Water dripping
from outlets after
use
Water retention in
shower heads
Refer to page 6.
Descale shower heads to clear spray jets.
High pressure
(unvented) water system
requires servicing
Check user guide of hot water system to verify
symptoms and where required arrange for
servicing.
Flow shuts o
by itself
Maximum run time
exceeded or end of
duration reached in app
timer setting
Refer to pages 4, 5 and 10.
Starts/Stops
unassisted
Communications issue Refer to page 12 loss of communications.
14

Need Help?
Have you Registered?
You can find Frequently Asked
Questions at aqualisa.co.uk
Speak to our Customer Service
team on 01959 560010
Use Live Chat at
aqualisa.co.uk
Or email us at
[email protected]
All our products are manufactured to the highest standards. In the unlikely
event that something goes wrong, we want all our customers to be protected,
which is why we give you a totally free of charge 1 year parts and labour
guarantee*. You can easily increase your FREE guarantee to 5 years simply by
registering your product. Please keep your receipt to validate your guarantee.
Please see our website for full terms and conditions.
Register your guarantee instantly at
aqualisa.co.uk/guarantee
Register your guarantee
0800 408 4243
*Subject to terms and conditions
15

aqualisa.co.uk
Please note that calls may be recorded for training and quality purposes.
The company reserves the right to alter, change or modify the product specifications without prior warning.
® Registered Trademark Aqualisa Products Limited.
Q5097 Part No 705247 Issue 01 Jun 20
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Sales enquiries: 01-864-3363, Service enquiries: 01-844-3212