Aqualisa iSYSTEM ISD.A1.EV.DVFC.21 User manual

iSYSTEM™ SMART
USER GUIDE
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Safety Information
This appliance can be used by children aged from 3 years and above
and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision. For further information
regarding the installation of your product, refer to the main product
(Aqualisa SmartValve™) installation guide.
Declaration of Conformity
Aqualisa Products Limited declares that the Aqualisa SmartValve™
and supplied controller, in conjunction with pairing remotes and
diverter, complies with the essential requirements and other relevant
provisions of the Low Voltage Directive (2014/35/EU), the EMC
Directive (2014/30/EU) and the RED Directive (2014/53/EU).
Contents
2 Safety Information
3 The iSystem™ Smart Controller
3 Get Smart Connected
4 Single Outlet Controller
5 Dual Outlet (divert) Controller
6 Adjustable Head
7 Fixed Head
8 Bath Overflow Filler
9 Connecting to the App
12 Caring for your shower
13 Troubleshooting
17 App troubleshooting
18 Have you Registered?
19 Need Help?
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iSystem™ Smart Controller*
*Single Outlet controller shown for illustrative purposes.
Get Smart Connected
Unlock the potential of your shower, from water consumption analysis to enhanced
user functions. Keep up to date with latest features for the Aqualisa app and voice
activation by visiting the Aqualisa website.
Download and open the free Aqualisa app. Find instructions on page 9
“Connecting to the App”. If you have any trouble downloading the Aqualisa app,
check www.aqualisa.co.uk/smartapp for device compatibility.
Smart Speaker Set up
Once the above has been completed, go to the app for your smart speaker and
follow their instructions to add the Aqualisa home to your devices.
BUTTON
ON/OFF
BEZEL
ROTARY
TEMPERATURE
CONTROL
BOOST
INCREASE
FLOW RATE
LED DISPLAY
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Single Outlet Controller
1. Turn the temperature dial to the required setting.
2. Press the Start/Stop button on the controller to turn the shower on.
3. The temperature can be adjusted during water flow by turning the bezel.
4. The red and blue LED display will flash until the selected temperature has been
reached. When the LED display is constant, your shower is ready to use.
5. Press the 'Boost' on the controller to increase the flow of the shower when
desired. To turn 'Boost' o, press the `Boost' button again at any time.
N.B. The strength of the `Boost' button will vary depending on the water system
pressure and the configuration of the pipework. For further information, see
the Important Information section in the main product (Aqualisa SmartValve™)
installation guide.
6. Press the Start/Stop button on the controller to turn the shower o.
As a safety feature, the Aqualisa SmartValve™ has a maximum run time
of 20 minutes. The flow can be stopped and started at any time by
pressing the ‘Start/Stop’ button.
This can be enhanced by activating and using the free Aqualisa app.
See pages 3 and 9 for details.
START/STOP TEMPERATURE
Adjust before
or during shower
BOOST
Increase flow rate
during shower
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Dual Outlet (divert) Controller
1. Turn the temperature dial to the required setting.
N.B. The temperature can also be adjusted during water flow by turning the bezel.
2. Press the Start/Stop button on the controller to turn the shower on.
3. The red and blue LED display will flash until the selected temperature has been
reached. When the LED display is constant, your shower is ready to use.
4. Press the 'Boost' on the controller to increase the flow of the shower when
desired. To turn 'Boost' o, press the 'Boost' button again at any time.
N.B. The strength of the 'Boost' button will vary depending on the water system
pressure and the configuration of the pipework. For further information, see
the Important Information section in the main product (Aqualisa SmartValve™)
installation guide.
5. Press the Start/Stop button to turn the shower o.
CHANGE OUTLETTEMPERATURESTART/STOP
Push and hold for over 3
seconds and release when flow
switches between outlets
As a safety feature, the Aqualisa SmartValve™ has a maximum run time
of 20 minutes. The flow can be stopped and started at anytime by
pressing the ‘Start/Stop’ button.
This can be enhanced by activating and using the free Aqualisa app.
See pages 3 and 9 for details.
Whilst the shower is in use, press and hold to divert (the 1st outlet will automatically
stop and the 2nd outlet will start). Depending on system pipe runs, there may be a
slight outlet temperature change when switching between outlets.
Adjust before starting
or during shower
BOOST
Increase flow rate
during shower
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Adjustable Head
To avoid water dripping from the shower head after use, we advise to tilt the head back
to allow residual water to drain out.
The above recommendation applies to both adjustable and fixed shower heads.
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1. To select the preferred height for the shower head,
press the side levers to allow the handset holder to
move up or down the rail.
2. Angular adjustment is made by carefully but firmly
pulling forwards or pushing back the shower head
against the ratchet in the holder.
The angle of the fixed shower head can be
adjusted. The shower head is mounted on a
multi directional ball joint to allow for minor
angular adjustment in any direction by carefully
holding the shower head and moving the head
to the desired angle.
N.B. Do not force the angle of the head
beyond its natural stopping point.
Fixed Head
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1. Push the waste cover to engage the plug fitting.
2. Push the waste cover again to disengage the plug.
Bath Overflow Filler
Do not leave the bath filler running
unattended. Although the overflow will
remove excess water once the bath is
overfilled, this may not be sucient
to prevent the bath from overflowing
(depending on system conditions).
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Connecting to the App
Download and open the Aqualisa app on your
personal smart device and follow the instructions
to create Your Home profile before continuing with
this section.
An instructional video and information on
compatible devices are available by scanning the
QR code or by visiting aqualisa.co.uk/smartapp.
Refer to the troubleshooting section of this guide
for guidance and advice.
The Aqualisa app utilises the Instabug platform; this tool can be used to:
Report an issue, suggest an improvement, or ask a question.
If you experience problems connecting your shower, or with the app
functions, then an Instabug report can be raised. To trigger the Instabug
service either shake your smartphone from side to side or tap on the
message bubble then simply follow the instructions.
Home Wifi Network
Before starting you will need your Network Name (SSID code) and
password as they are required during the Aqualisa app setup journey.
These can normally be found on your internet router.
For Wifi set up, the Aqualisa SmartValveTM must be powered, but the
shower must not be in use.
Permissions Request
During the process you may be requested to allow permissions
(e.g. location data), these are requirements from your app provider and
need your confirmation to ensure a successful set up and use of the app.
We do not retain, store or pass this information on to any third parties or
use this permission to access the GPS functionality of your phone.
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Set up Shower - Wifi
The Aqualisa app will direct you to the Wifi settings
menu on your mobile device.
From the list of available Networks select: QSVC XXXX
The password is: SmartShower (case sensitive)
N.B. Depending on signal strength, the connection
may take a few minutes. You do not need to wait for
connection confirmation. Go back to the Aqualisa app
and follow the steps, for these stages you will need your
SSID code and password.
Wifi setup can be activated via
the main controller for both
Single outlet and Dual outlet
(divert) models.
Press and hold the Start/Stop
button for 6-8 seconds or
until the LEDs on the controller
start flashing.
Set up Shower - Controller
The LEDs on the controller will flash rapidly to indicate
that the Aqualisa SmartValveTM is searching for an
available Wifi network. N.B. There is a 2-minute time out
if unable to connect.
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The LEDs will flash slowly to indicate the Aqualisa
SmartValveTM is connected to the Aqualisa app and
will switch to being solid to indicate a successful
connection to your selected Home Wifi.
A successful connection message will provide
confirmation in the Aqualisa app journey and the LEDs
on the controller will turn o to indicate that the
shower is ready for use.
If connection is unsuccessful a message will appear in
your Aqualisa app. Redo the steps above or refer to
app troubleshooting on page 17 or at
www.aqualisa.co.uk/smartapp.
If the timer setting is adjusted within the Aqualisa app, then the shower
will run for the newly set duration, overriding the default maximum run
time. N.B. The water flow will stop at the end of the timer.
The Aqualisa app gives you the capability to operate your product
remotely using your mobile device. It is the responsibility of the user
to ensure that it is safe to remotely activate the water flow. Aqualisa
recommend that baths and showers in operation are not left unattended.
Once the Aqualisa app is set up and the shower connected, go to the app for your
smart speaker and follow their instructions to add the Aqualisa home to your devices.
Smart Speaker Set up
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Cleaning tip: To keep your shower eortlessly clean, we recommend
drying all shower components with a soft cloth after use.
Caring for your Shower
Over time, your shower may be aected by hard water scaling. To keep your shower
working eectively, we recommend that you clean your shower regularly.
Your product should be cleaned using only a soft cloth and washing up liquid. The
bath system ‘click clack’ waste plug mechanism (if applicable) should be kept clear of
debris to ensure the plug maintains a watertight seal. The plug can be unscrewed and
removed to check and clean the mechanism.
Cleaning the shower head
To reduce the need for chemical descaling in hard water areas, your shower head
incorporates a ‘clear flow’ system, whereby any scale build-up can be broken down
by gently rubbing the flexible tips of the jets during use. This procedure should be
completed regularly, as often as once a week in some hard water areas, as scale
build-up can aect the spray pattern and cause the shower to perform poorly. Failure
to descale the shower head can aect the internal seals and may aect the warranty.
Should descaling of the head using a cleaning agent become necessary, remove the
shower head fully and immerse in a mild proprietary descaler (e.g. vegetable based or
plain white vinegar). Cleaning and maintenance should not be undertaken by children
without supervision by a person responsible for their safety.
DO NOT USE ABRASIVE CLEANERS. It is imperative that descaling
is carried out in accordance with the manufacturer’s instructions,
substances that are not suitable for plastics and electroplated surfaces
must not be used.
Changing water system?
If switching from a gravity-fed water system to a mains pressure system (e.g.
Combination boiler) you will need to change your Aqualisa SmartValve™. Contact a
member of our Customer Service team for further information.
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Troubleshooting
Symptom Possible cause Action
Controller
unresponsive -
No Lights / Blank
Power supply turned
o to Aqualisa
SmartValveTM
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValveTM.
Loss of
communications
Check data cable connections are making good
contact and are fully inserted and that there is no
visible damage.
Check that the wiring schematics are as per
installation instructions in the main product
(Aqualisa SmartValve™) installation guide.
Pump noisy and
low / no flow
Air lock (for Gravity
fed systems only)
For models utilising an adjustable head kit;
disconnect the handset from the hose, lower
the hose into the shower tray or bath. Set the
temperature to fully cold and then start the
shower. As the water starts to flow and increase
in volume gradually turn up the temperature.
If the flow starts to splutter, stop moving the
temperature control until the flow again stabilises,
then continue to move the dial towards the
hottest setting.
Restriction in the
waterway
Check for debris in the inlet filters of the
Aqualisa SmartValveTM, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies MUST
be isolated when checking the inlet filters.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and turn
the shower on.
Boost button does
not increase flow
Combination boiler
output does not
meet the flow
demand
Check with boiler manufacturer for
specification details.
Aqualisa SmartValveTM
is set to ECO mode
Refer to Setting Water System Mode section
in the main product (Aqualisa SmartValve™)
installation guide. Ensure mode is set to normal
or ECO gravity setting.
Seasonal conditions During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
Refer to page 17 for App Troubleshooting.
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Low / no flow Seasonal conditions See previous point.
Incorrect Aqualisa
SmartValveTM fitted
If water supplies are gravity fed, the PUMPED
Aqualisa SmartValveTM must be used (unless
a separate stand alone pump is being
utilised). Refer to the main product (Aqualisa
SmartValve™) installation guide.
Water supply issue For Standard Aqualisa SmartValveTM - Ensure water
is turned fully on at the mains and at the servicing
valve in the supply.
Ensure isolation valves are fully open.
Restriction in the
waterway
See same cause in 'Pump noisy and low / no flow'
symptom.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Incoming mains water
pressure or flow too
low (Standard Aqualisa
SmartValveTM only)
After confirming that the filters are clear, check
with the local water authority.
Separate, stand alone
pump not activating
(Standard Aqualisa
SmartValveTM only)
Ensure sucient flow to activate the flow
switches of the pump. Refer to IMPORTANT
INFORMATION section in the main product
(Aqualisa SmartValve™) installation guide.
Aqualisa SmartValveTM
pump not activating
Refer to Setting Water System Mode section
in the main product (Aqualisa SmartValve™)
installation guide. Ensure mode is set to Normal
or ECO Gravity setting.
Aqualisa SmartValveTM
is set to ECO mode
Refer to the above point.
Unable to adjust or
control temperature
Reversed inlet water
supplies (i.e. Hot
supply feeding cold
inlet and vice-versa)
Ensure correct water supply to specified inlet
connection of the Aqualisa SmartValveTM.
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Fluctuating water
temperature
Incorrect setting
on Logic Module of
Aqualisa SmartValveTM
If hot water supply is from a combination boiler-
the Logic module mode MUST be set to COMBI.
Refer to Setting Water System Mode section
in the main product (Aqualisa SmartValve™)
installation guide.
Airlock in water
supplies (for gravity
fed systems only)
See “Air lock” in Possible Cause section on
page 13.
Hot water
temperature too high
Ensure hot water supply temperature is below
65ºC (minimum 55ºC for stored water and 50ºC
for combination boilers).
Communications issue Check data cable connections and that there is
no visible damage.
Combination boiler
unable to meet
demand
Check if another outlet in the property is being
used at the same time.
Check that the hot water temperature is stable
at another high flowing outlet (e.g. bath hot tap
- run at maximum flow rate), additionally run a
cold outlet at 1/3 of a maximum flow rate. If the
same issue is evident on these outlets, contact
your boiler manufacturer.
Temperature
too low
Low hot water
temperature
Check that domestic hot water temperature is
a minimum of 55ºC for stored water and 50ºC
for combination boilers.
Logic Module
temperature setting
too low
Maximum temperature is set to a factory
default of 45ºC. To adjust refer to the important
information section (Safety Information) and
Controller Commissioning Instructions in the
main product (Aqualisa SmartValve™) installation
guide.
Temperature too
low - Controller
temperature ready
display does not
stabilise
Hot water supply
issue
Check another hot water outlet to ensure that
hot water is available.
Mixed water supplies Water supplies MUST be from the same source:
MUST NOT be gravity hot and mains cold.
Unbalanced water
supplies
For mains fed systems the cold and hot feeds
should be as evenly balanced as possible -
especially for HP unvented systems.
Combination boiler
unable to meet
demand
See same cause in 'Fluctuating Water
Temperature' symptom.
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Temperature too
hot
Seasonal conditions In the warmer months, the mains water
temperature can rise to ambient level. The
Aqualisa SmartValveTM always blends a mix of
both hot and cold supplies therefore the output
temperature at fully cold (controller setting)
will always be higher than the incoming cold
water supply.
Seasonal conditions
(gravity fed systems
only)
For installations which utilise a cold water
storage supply (gravity fed system), the
ambient temperature in the loft can rise to
above 40ºC. In turn, this warms the stored
water. Check by running a cold tap that is
supplied from the water storage. N.B. Kitchen
taps are normally fed from the mains water
system.
Maximum
temperature setting
is not to your
preference
Settings need
adjusting
Refer to section 'Temperature too low', possible
cause 'Logic module setting too low'.
Controller remains
illuminated after
switching shower
o
Poor cable connection Check data cable connections are making good
contact and are fully inserted and that there
is no visible damage (this includes installations
where a wired remote is fitted).
Water flows
from incorrect
outlet (divert
models only)
Primary outlet setting
not configured
Refer to section: Diverter Controller Matrix
in the main product (Aqualisa SmartValve™)
installation guide.
Water dripping
from outlets
after use
Water retention in
shower heads
Refer to page 6.
Descale shower heads to clear spray jets.
High pressure
(unvented) water system
requires servicing
Check the user guide for the hot water system
to verify symptoms and where required arrange
for servicing.
Flow shuts o
by itself
Maximum run time
exceeded or end of
duration reached in app
timer setting
Refer to pages 4, 5 and 11.
For further information and advice refer to main product (Aqualisa SmartValve™)
installation guide or contact the Aqualisa Customer Helpline.
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Error/Message Suggestions and Checks
“Could not connect to the
shower”
If a serial number is displayed, tap on Try Again. If no serial
number displayed tap on Cancel and then go through the
process again, ensuring that the below suggestions are followed.
“Network unavailable”
Or
Wifi drops when
connecting to the QSVC
Note: The setup process requires good signal strength between
your phone and the SmartValve™ (not the shower controller).
Close any running apps on the phone before commencing.
Turn o the mobile data connection in the phone’s settings.
Select "Keep WiFi Connection with No Internet" where and when
prompted.
Ensure that your phone / smart device is connected to the home
Wifi network (try running a program or app that requires Wifi
connection).
Close and re-open the Aqualisa app.
In the app journey ensure that QSVC is being selected and that
the password SmartShower is entered correctly- you do not
have to wait for connection confirmation, once QSVC has been
selected wait a few seconds and then return to the Aqualisa app.
Ensure that you are keying your SSID (home Wifi) and password
correctly.
“The operation could not
be completed” (when
trying to start shower)
Ensure your Wifi is working.
Check that the shower operates using the main controller.
If the shower does not work via the main controller, check there
is power to the Aqualisa SmartValve™ (possibly tripped fuse /
circuit or accidentally switched o).
Turn power o to the SmartValve™ for a few minutes and then
reinstate.
Close any other running apps .
Primary Outlet Selection
(Divert Models only)
The primary outlet is set up during installation by utilising the
outlet switch on the diverter (see Diverter Outlet section in the
Main Installation Guide).
The switch position will determine the primary outlet for the
main controller, wired remote and smart speaker (e.g. Alexa /
Google Home).
When using the Aqualisa App: Outlet A is always the Primary
outlet regardless of the switch position.
Locating the shower serial
number
From the Home Tab, select the SHOWERS tab, then choose the
shower to display the serial number.
App Troubleshooting
For further assistance utilise the Instabug reporting platform - see details on page 9. 17
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Have you Registered?
Our products are manufactured to the highest standards. In the unlikely event
that something goes wrong, we want all our customers to be protected,
which is why we give you a totally free of charge 1 year parts and labour
guarantee*. You can easily increase your FREE guarantee to 5 years simply by
registering your product. Please keep your receipt to validate your guarantee.
Please see our website for full terms and conditions.
Register your guarantee instantly at
aqualisa.co.uk/guarantee
Register your guarantee
0800 408 4243
*Subject to terms and conditions
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Need Help?
You can find Frequently Asked
Questions at aqualisa.co.uk
Speak to our Customer Service
team on 01959 560010
Use Live Chat at
aqualisa.co.uk
Or email us at
[email protected]o.uk
Instabug reporting platform for
the Aqualisa app. Accessed in the
app by: Shaking your phone or
tapping on the message bubble.
See page 9 for details.
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aqualisa.co.uk
Please note that calls may be recorded for training and quality purposes.
The company reserves the right to alter, change or modify the product specifications without prior warning.
® Registered Trademark Aqualisa Products Limited.
Q5310 Part No 705538 Issue 01 Jan 21
THE FLYERS WAY, WESTERHAM, KENT TN16 1DE
Customer Services: 01959 560010
REPUBLIC OF IRELAND
Sales enquiries: 01-864-3363, Service enquiries: 01-844-3212
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