Aquasana EQ-FE20 User manual

Owner’s Manual
EQ-FE20
Whole House
Water Filter
Iron Filter

TABLE OF CONTENTS
Box Contents ................................................................................................................ 1
System Conguration.............................................................................................. 2–3
Use & Care .................................................................................................................... 4
Installation Steps...................................................................................................... 5–9
Troubleshooting Guide ............................................................................................... 9
Performance Data Sheet........................................................................................... 10
Warranty ............................................................................................................... 11–12
Water for Life® Program............................................................................................ 13
EQ-FE20
Meet clean, healthy water. Your new Aquasana Whole House Iron
Filter was expertly engineered to reduce iron commonly found in well
and city water.
Enjoy the peace of mind that comes from knowing our award-winning
water lter technology is working for you.
Whole House Water Filter
Iron Filter

BOX CONTENTS 1
Shut-O
Valve
3"
Nipples (5)
Slip
Unions (2)
Reducer
Bushing
Threaded Valve
Adapters (2)
Sump
Wrench
Support
Bracket (2)
• NSF certied plumber’s tape
• Adjustable wrench
• Pipe cutter
Tools recommended for installation:
Parts and pieces included with your system will vary depending on your specic order.
Please call Customer Service with any questions or concerns 866-662-6885.
• Allen wrench 5mm
• NSF approved PVC primer and glue
• Copper wire & grounding clamps
(if copper pipes are present)
Additional tools may be required depending on desired setup and location of system.
Pre-Filter Iron Filter Pre-Filter
Cartridge
Iron
Cartridge
Pre-Filter Iron Filter

2SYSTEM CONFIGURATION2
Stand-Alone Iron Filter System
Note the correct sequencing below.
Complete Water Filtration System
Installation shown below includes a bypass loop.
Rhino®Water
Filter System
Iron Filter
10" Post-Filter
Pre-Filter UV Filter
Iron FilterPre-Filter
Incoming
Water Supply
Incoming
Water Supply

Before installing
• Lay out system in appropriate conguration. Improper sequence
of equipment will aect performance and could possibly damage
your system.
• Pick an appropriate installation location. Dimensions of systems vary.
– Iron Filter System with Well Water Rhino:
54" x 57" (LxH)
– Iron Filter System with Salt-Free Conditioner + Well Water Rhino:
66" x 57" (LxH)
• Install housings at appropriate height for easy lter changes.
- Iron Filter System: 30" high
- Iron Filter System + Rhino Water Filter: 37.5" high
– If attaching to a Rhino Well Water system, it should be installed at a
minimum height of 37.5" to align inlets.
• For all installations: Anticipate the need for additional parts and pieces
including but not limited to pex tubing, clamps, and mounting screws
to install unit properly (available at a local home improvement stores or
through your plumbing contractor). Due to the varieties of home design,
not all congurations can be addressed in this guide.
• DO NOT install this lter where the line pressure may exceed 100 psi.
The operating pressure range for this lter is between 20psi – 100psi.
• Install on cold water lines only 40°– 90°F (4.4º – 32.2ºC).
• Installation of the ltration system must comply with existing state and
local plumbing codes. Aquasana and its manufacturer are not liable for
consequential or incidental damages due to improper installation.
• DO NOT install the unit on its side. It must be installed upright
to maximize contact with media bed.
SYSTEM CONFIGURATION 3

2USE & CARE4
Read all precautions and installation instructions carefully and completely
before installing.
Precautions
• Properly tighten all ttings to
ensure a leak-free assembly.
• NSF certied plumber's tape
(thread sealing tape) is the
only sealer that can be used on
threaded ttings. DO NOT use
pipe dope or PVC primer/glue
on threaded ttings. Exposure
to these compounds will damage
nipples causing leaks.
• DO NOT sweat ttings near lter
housings or any plastic parts.
• Piping and lter housings must
be properly supported with pipe
hangers.
• Unit must be installed in an area
where the main water line enters
your home, before connecting to
the water heater. DO NOT install
after a water heater or on the
hot water line.
• It is recommended your system
be installed indoors and out of
direct sunlight. Prolonged
exposure to light can weaken
plastic components, resulting
in lter housing failure. If this
is not possible and the system
is outdoors or in a sunny area,
the unit must be protected from
both direct sunlight and freezing
temperatures.
• If installing on metallic plumbing,
two grounding clamps and #4
copper wire are essential for
safety.
• Some local codes may require the use of
a licensed plumber or certied installer
when disrupting a potable water line.
• In areas with high pressure, a pressure
relief valve and a water hammer
arrestor may be necessary.
Cleaning
The exterior of your ltration system
can be cleaned with warm, soapy water.
Rinse well with fresh, clean water.
Replacements
This lter system is designed and tested
for use with genuine Aquasana parts
including replacement lters and all
hardware. Use of parts from other
manufacturers may result in loss of
contaminant reduction performance,
system damage, or failure. Use of parts
from other manufacturers will also void
your warranty. Please visit aquasana.com
for replacement installation and parts.
A Pre-Filter and Iron Filter are included with
your system. Sediment levels vary from one
location to another. It is recommended to
replace your lters every 6 months. If the
ow rate has noticeably decreased, replace
your lters sooner.
Model: EQ-FE20
Iron Filter Replacement: EQ-FE20-R
Additional Replacements:
20" Pre-Filter: EQ-PRE-204-R
NOTE: Never use chemical cleaning
products on the system’s exterior surface
as they may damage the housing.

Read all precautions and installation instructions carefully and completely
before installing.
Replacements
This lter system is designed and tested
for use with genuine Aquasana parts
including replacement lters and all
hardware. Use of parts from other
manufacturers may result in loss of
contaminant reduction performance,
system damage, or failure. Use of parts
from other manufacturers will also void
your warranty. Please visit aquasana.com
for replacement installation and parts.
A Pre-Filter and Iron Filter are included with
your system. Sediment levels vary from one
location to another. It is recommended to
replace your lters every 6 months. If the
ow rate has noticeably decreased, replace
your lters sooner.
Model: EQ-FE20
Iron Filter Replacement: EQ-FE20-R
Additional Replacements:
20" Pre-Filter: EQ-PRE-204-R
INSTALLATION STEPS 5
Filter Sequencing
1. Pre-Filter must be installed rst
followed by the Iron Filter and
any additional add-ons (Salt-Free
Conditioner, Rhino tank, Post-Filter,
UV Filter, etc.). Measure distance
for all components and mark pipe
accordingly.
2. Unscrew and remove tops of the
Pre-Filter and Iron Filter housings.
3. Remove lter cartridges from lter housings and inspect to ensure
that the lters have not been damaged and there is no plastic or other
objects stuck to the lters.
1
2
WARNING
Before installing, lay out system in appropriate conguration. Improper sequence of
equipment will aect performance and could possibly damage your system. DO NOT install
after the water heater or on the hot water line. Components and installation will vary.
Turn o the main water source prior to installation. Drain water from lines
to relieve pressure by turning on a faucet inside your home.
Select Location
Incoming
water supply Outgoing
water supply
Ensure proper spacing to t Pre-Filter, Iron Filter, and any optional
add-ons (Salt-Free Conditioner, Rhino tank, Post-Filter, and UV).
Pre-Filter
Cartridge
Iron
Cartridge

Filtration System Add-Ons Preparation
If you’ve added any additional components to your ltration system,
stop now and read the separate, individual manuals for those systems
in their entirety.
3
When installing on metallic plumbing, ensure you take the following
precautions. Securely install two (2) grounding clamps and a #4 copper
wire (not included) across the location where the system will be installed.
Tightly clamp at both ends, as shown in the illustration.
Ground
Clamp
Ground
Clamp
Ground Wire
WARNING
ELECTRICAL SHOCK HAZARD
Prior to installation on metallic plumbing, securely install two grounding clamps and a #4 copper wire
per installation instructions. Failure to follow these instructions can result in death or electric shock.
4COPPER PIPES ONLY (proceed to Step 5 for PVC Pipes)
Cut Pipes
1. Using a pipe cutter, cut into the main water supply line along the
marked sections from step 2 to install the shut-o valve and clean ends
of pipe. Ensure there are no burrs, sharp edges, or deep scratches. Cut
tubing as straight as possible with a utility knife, or an appropriate pipe
cutter for copper tubing or PVC.
2. If you are installing a bypass loop, now is the time to plan accordingly
and install (recommended, not included).
3. Loosely t shut-o valve to calculate proper spacing of components.
5
NOTE: DO NOT cut more pipe than
necessary. You can cut more pipe
later if needed.
CORRECT
INCORRECT
2INSTALLATION STEPS6

Congure System
1. Fit Pre-Filter and Iron Filter into the desired location.
6
NOTE: The caps are marked with “IN” and “OUT” on the top of the housing.
NOTE: If you need to position the ow direction to the right or left, the
bracket will need to be turned 180 degrees.
NOTE: Ensure wall material is stable enough for mounting purposes. The
lter housing will become very heavy when full of water.
2. Using the provided screws, mount the brackets to the sump caps in
accordance with desired ow direction. Hand tighten, and then use an
Allen wrench to complete tightening.
3. Mount the brackets and caps to the wall using appropriate fasteners for
your wall material. Screws used to mount brackets to the wall are not
provided.
Incoming
water supply
Outgoing
water supply
TOP VIEW OF BRACKET & FILTER
INSTALLATION STEPS 7

NOTE: If only installing
the Stand-Alone
System, there will be
an extra 3" nipple.
Connect System
7
Iron FilterPre-Filter
Shut-o
Valve
Reducer
Bushing
(optional)
Union
Nipple Nipple
Nipple Nipple
Union
Pre-Filter Iron Filter
1. Review the diagram below for proper order of parts. If incoming water
supply line is 1", now is the time to use the supplied reducer bushing
and threaded valve adaptor to reduce to ¾".
2. Wrap the pipe nipples with NSF certied plumber's tape clockwise (2-4
wraps).
3. Connect parts together according to diagram using proper materials
per manufacturer instructions (glue, threaded ttings, etc.).
4. If you are installing a Complete Filtration
System, connect the additional parts and lters
now. Use the owner's manuals provided with
those products for installation instructions.
WARNING
Properly connect system together accordingly (slip ttings, barbed ttings, NSF certied PVC
glue, etc.). All parts must ow through the “IN” port in the correct direction of water ow.
2INSTALLATION STEPS8

Insert Filters
1. Insert the Pre-Filter into the rst housing labeled “Pre-Filter”. Insert the
Iron Filter into the housing labeled “Iron-Filter”.
2. Coat the O-rings of both lter housings with the included lubricant.
3. Manually tighten the housings to the
sump caps, and then use the provided
sump wrench to tighten the housings.
Final System Check
Once installation is complete, allow proper time for glue to dry
according to manufacturer instructions. Then, slowly turn on main
water supply. Once system has fully pressurized, inspect for leaks.
After inspecting for leaks, turn on the faucet closest to the
installed unit and allow water to run for 2 minutes for the nal
ushing period.
8
9
NOTE: The notch in the bottom of the housing centers the lter cartridges.
NOTE: You should only need
to use the wrench for a ⅛ to a
¼ of a turn with the wrench.
Troubleshooting Guide
Malfunction Cause Remedy
Leaks between housing
sump and housing head.
a. Housing not suciently
tightened.
b. O-ring aected/old.
a. Tighten the housing
further with the wrench.
b. If the housing still leaks,
change the housing’s
O-ring with a new one.
Leaks in inlet/outlet
connections.
a. Not enough sealant
and/or connection not
suciently tightened.
b. Improper connection
type.
a. Remove the previously
applied plumbers tape
and re-apply plumbers’
tape. Tighten the
connection properly.
b. Only use NPT tapered
ttings.
INSTALLATION STEPS 9

Performance Data for the Whole House Iron Filter — EQ-FE20
Model Replacement Rated ow Max Operating pressure Operating temp. range
EQ-FE20 EQ-FE20-R 7.0 gpm 100 psi 40-90º F
Size Iron Reduction Filter Rating pH Requirements Pre-Filter Micron Rating
20”x4.5" Up to 3ppm iron reduction >7 pH 5 micron
Manufactured by: Aquasana, Inc. 6310 Midway Road · Haltom City, Texas 76117 · 866-662-6885
Internally Tested Performance Data for the Whole House Iron Filter: No harmful chemicals are added to the
water making it completely safe for drinking water applications.
Approximate Life of System
Iron
Reduction
Filter
Capacity
Water Iron Level Total Gallons
Water Used
250 GPD
(4 people)
125 GPD
(2 people)
75 GPD
(1 person)
3 ppm 26,000 gal 104 days 208 days 416 days
2 ppm 40,000 gal 160 days 320 days 640 days
1 ppm 80,000 gal 320 days 640 days 1280 days
.5 ppm 160,000 gal 640 days 1280 days N/A
Do not use with water that is microbiologically unsafe or of unknown water
quality without adequate disinfection before or after the system.
Filter is only to be used with cold water.
Filter usage must comply with all state and local laws.
Testing was performed under standard laboratory conditions, actual performance may vary.
Systems certied for cyst reduction may be used on disinfected waters that may
contain lterable cysts.
See owner’s manual for general installation conditions and needs plus
manufacturer’s limited warranty.
• All contaminants reduced by this lter are listed.
• Not all contaminants listed may be present in your water.
• Does not remove all contaminants that may be present in tap water.
10

IRON FILTER
LIMITED WARRANTY
Who is covered
AQUASANA AND ITS SUPPLIERS, (herein collectively referred to as “Manufacturer”) warrants to the
owner of the home where the water lter is initially installed (hereinafter “Owner”). The warranty is
restricted to the water lter used in a single-family residence in the United States of America and is
void if moved from the original installation location.
What is covered
This Warranty covers defects in materials or workmanship during the limited warranty period of
your Aquasana Iron Filter including sub-components purchased with original system (may or may
not include Pre-Filter, and ttings), except as provided below. The water lter is warranted only
when it is installed, operated, and maintained in accordance with the instructions accompanying the
water lter found on Aquasana.com. A water lter should be installed in such a manner that, if the
tank or any connection thereto should leak, the resulting ow of water will not cause damage to the
area in which it is installed. For detailed instructions, read the manual accompanying the water lter
and review drawings in the manual.
For how long
This warranty runs for months specied in chart below from the date of purchase by a consumer
(hereinafter "Warranty Period"). No warranty coverage will be provided if the claimant is unable to
provide proof of purchase. Water conditions and use rates may limit the functional life span of your
lter. This Limited Warranty does not extend to the full estimated life span of the lter.
What Aquasana will do
1. If necessary, the Manufacturer will provide a replacement that fullls the remaining estimated
life span/capacity (see chart) of your original purchase and send it to you with installation
instructions. If industry standards, product improvements, or product obsolescence prohibit
Manufacturer from furnishing an identical model replacement water lter under this warranty,
the Owner will be furnished with a new water lter of comparable remaining capacity and
functionality; however, the Owner will be charged for the additional value of the item(s) which
Manufacturer has incorporated in the replacement water lter.
2. Component Part – If any component part proves to Manufacturer’s satisfaction to be defective
in material or workmanship within the warranty period listed on the data plate label, the
Manufacturer will furnish the Owner with a replacement for the defective part(s).
3. Return of Defective Water Filter and Component Parts – Manufacturer reserves the right to
examine the alleged defect in the water lter or component part(s), and it will be the Owner’s
obligation to return the water lter and/or component part(s) to the Manufacturer at the
Manufacturers request.
a. When returning a water lter, it must include all component parts.
b. When returning component part(s), they must be individually tagged and identied with the
water lter’s model number, date of purchase, and date of installation.
RHINO SYSTEM WARRANTY COVERAGE
Model Life Span/Capacity
EQ-FE20 1 Year
Installation Kit
(includes Pre-Filter and ttings purchased with original system) 1 Year
11

What is not covered
1. This warranty does not cover lter cartridges and any systems that were not installed in
compliance with the instructions or that have been abused or operated incorrectly.
2. The Limited Warranty stated herein is in lieu of any and all warranties, express or implied
(whether written or oral), including, but not limited to, the implied warranties of merchantability
and tness for a particular purpose.
3. Manufacturer shall not be liable for any incidental, consequential, special, or contingent damages
or expenses, arising, directly or indirectly, from any defect in the water lter or the use of the
water lter.
4. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any
defect in the water lter or component part(s) or from its use.
5. Manufacturer shall not be liable for any damage or product failures caused by any of the
following:
• The water lter or any of its component parts have been subject to misuse, alteration, neglect
or accident.
• The water lter has not been installed in accordance with the applicable local plumbing and/or
building code(s) and/or regulations or in their absence.
• The water lter is not installed, operated, and maintained in accordance with the printed
Manufacturer’s instructions, including if the water lter has any additional aftermarket
equipment introduced into the sealed system not approved by the manufacturer.
• The water lter is exposed to highly corrosive conditions.
• The water lter is not continuously supplied with potable water.
• The water lter is not operated within the factory calibrated temperature limits.
• The water lter is removed from its original installation location.
• The water lter is installed in direct sunlight or exposed to freezing temperatures.
• The water lter or any of its component parts fail due to sediment build-up.
• Clogging due to purchaser’s failure to replace the Pre-Filter cartridge.
• Damage caused by re, ood, or acts of God.
• Damage caused by over-pressurization in the water line.
6. This warranty does not cover damage caused by the use of parts that are not genuine Aquasana
parts. This includes, but is not limited to replacement lters, faucets, and/or diverter valves.
7. Except when specically prohibited by the applicable state law, the Owner, and not the
Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred
in the removal, repair, or replacement of the water lter or any component part(s) claimed to be
defective or any expense incurred to remedy any defect in the product. Such charges may include,
but are not necessarily limited to:
a. All freight, shipping, handling, and delivery costs of forwarding a new water lter or
replacement part(s) to the owner.
b. All costs necessary or incidental in removing the water lter or component part(s) and installing
a new water lter or component part(s).
c. Any material required to complete, and/or permits required for, installation of a new water
lter, or replacement part(s), and
d. All costs necessary or incidental in returning the water lter or component part(s) to a location
designated by the manufacturer.
How to get service
To receive service under this Warranty, you must contact Aquasana (A. O. Smith Water Treatment
(North America), Inc.) at 1-866-662-6885 or [email protected] within the Warranty Period to
describe the problem to a customer service representative who will verify that the product is under
warranty and determine whether a part or the system will be replaced and whether you must send
back the unit. You will be required to provide proof of purchase and proof of proper installation.
12

Replace your lters on time, without worry — auto-delivered
to you, for less.
It’s important to change your lters using genuine Aquasana replacements for
continued water ltration and optimum system performance. This is why we oer
our no contract, auto-ship lter replacement program called Water for Life®.
Free Shipping
Replacements shipped directly to you, right
when you need them, at no extra cost.
Discount Replacements
Lock in a 15% discount on lters to
ensure you always get the best price.
Extended Warranty
Our performance promise to you –
free replacement parts, just in case.
No Contract
Replacing your lters is serious –
but your commitment doesn’t have to be.
[email protected]
CONTACT US TO LEARN MORE
866-662-6885
13

Aquasana, Inc.
6310 Midway Road
Haltom City, Texas 76117
866.662.6885 USA
877.332.7873 Canada
www.aquasana.com
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866-662-6885 and
tell us what's going on.
EQ-FE20_OM_20210219