Aquasana Rhino Chloramines Max Flow WH-1021 User manual

WH-1000 Rhino®
CITY WATER
Whole House
Water Filter
Rhino®
Chloramines
Max Flow
Owner’s Manual

TABLE OF CONTENTS
Box Contents & System Congurations.............................................................................3
Installation Steps............................................................................................................. 4-12
Troubleshooting Guide ..................................................................................................... 13
Maintenance....................................................................................................................... 14
Filter Replacements ......................................................................................................15-20
Performance & Certications ........................................................................................... 21
Warranty ............................................................................................................................. 22
Water for Life® Program.................................................................................................... 23
Meet clean, healthy water. Your new Aquasana® whole house Rhino®system
was expertly engineered to reduce contaminants, including 83% of chloramines
and 97% of chlorine, from the water throughout your entire home.
Enjoy the peace of mind that comes from knowing our award-winning water
lter technology is working for you.
WH-1021 RHINO® CHLORAMINES MAX FLOW
Next >

BOX CONTENTS & SYSTEM CONFIGURATION 3
Box contents will be packaged in multiple boxes.
Before beginning installation, please ensure all parts listed are present. If any part is
missing or damaged, do not attempt to install the system.
Please contact Customer Support for replacement parts at 866-662-6885.
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1Rhino®Chloramines Max Flow Tank
220" Pre-Filter
310" Post-Filter
4Plastic Wrench
5Fliter Support Brackets (2)
61" - 3/4" Reducer Bushings (2)
7Shut-O Valve
8Slip Unions (2)
92.5" TOE Nipples (5)
10 3" Smooth Nipple
11 Brass Drain Valve
12 PVC Tee
13 Tall Salt-Free Water Conditioner (Optional)
14 Max Flow UV Filter (Optional)
7
3
8
113
6
14
6
4
10
5
11
2
9
5
12

2INSTALLATION STEPS 4
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• Drill
• Wrench
• Channel locks
• Pipe cutter
• NSF certied PVC primer and glue
• NSF certied plumber's tape
• Garden hose
• 5 gallon bucket
Tools recommended for installation:
• Check valve
• Pro-Grade Bypass Kit
• Water hammer arrestor
• Copper wire & grounding clamps
(if copper pipes are present)
• Pex tubing, crimp rings and cutter
Optional components:
>> Click here to view the Rhino® Whole House installation video.
Precautions
• For all installations: Due to the varieties of home design, not all
congurations can be addressed in this guide. Anticipate the need for
additional parts and pieces including but not limited to pex tubing, clamps,
and mounting screws to install unit properly (available at a local home
improvement store or through your plumbing contractor).
• DO NOT install this lter where the line pressure may exceed 100 psi. The
operating pressure range for this lter is between 20psi – 100psi. In areas
with high pressure, a pressure relief valve and a water hammer arrestor
may be necessary.
• Install on cold water lines only (40° – 90°F).
• Installation of the ltration system must comply with existing state and local
plumbing codes. 
• Some local codes may require the use of a licensed plumber or certied
installer when disrupting a potable water line.
• It is recommended your system be installed indoors and out of direct
sunlight. Prolonged exposure to light can weaken plastic components, resulting
in lter housing failure. If this is not possible and the system is outdoors or
in a sunny area, the unit must be protected from both direct sunlight and
freezing temperatures.
• Unit must be installed in an area where the main water line enters your home,
before connecting to the water heater. DO NOT install after a water heater or
on the hot water line.

2INSTALLATION STEPS 5
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Precautions (continued)
• DO NOT install the tank on its side. It must be installed upright to maximize
contact with media bed.
• Pick an appropriate installation location where if the tank or any connection
thereto should leak, the resulting ow of water will not cause damage to
the surrounding area. Dimensions of systems vary—always allow an estimated
minimum of 66" clearance for height of tank, and a minimum of 44" for
oor space.
• Filtration tank must be ushed before running water from system into house.
• NSF certied plumber’s tape (thread sealing tape) is the only sealer that
can be used on threaded ttings. DO NOT use pipe dope or PVC primer/glue
on threaded ttings. Exposure to these compounds will damage nipples
causing leaks.
• Properly tighten all ttings to ensure a leak-free assembly.
• If installing on metallic plumbing, two grounding clamps and #4 copper wire
are essential for safety.
• It is strongly recommended to install a check valve at the end of your system
conguration and before the water heater to protect your ltration system
from back ow.
2
Select Location
Lay out system in appropriate conguration. Improper sequencing
of equipment will aect performance, and could possibly
damage your system.
1. Pick an appropriate installation location. Unit must be installed in an area
where the main water line enters your home, and before it connects to the
water heater. It is recommended to install after any outdoor hose bibs or
irrigation lines to avoid using ltered water where not needed.
2. Choose the location for a shut-o valve to be able to isolate your system.
If installing a check valve, it should be installed after your system but
before the water heater. If installing the Pro-Grade Bypass Kit, choose the
location at this time.
1
DO NOT install after the water heater or on the hot water line.

2INSTALLATION STEPS 6
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Pro-Grade Bypass Kit Installation:
IF YOUR SYSTEM does not include the Pro-Grade Bypass Kit, continue to step 2.
1. Once you’ve selected an appropriate location for your whole home
water lter system and main shut-o valve, lay out the bypass loop
and ensure you have all the components and tools required.
• The Pro-Grade Bypass Kit is specic to 1” PEX connections for easy
installation.
• Reference the system conguration image on page 9 when laying out
bypass loop components to ensure correct order and location.
2. Pre-assemble all the parts before starting the installation. Straighten
out your PEX tubing and plan for additional length that can be trimmed
down before the nal installation.
3. Mark your incoming water line where you would like to start your
bypass loop. This should be before your main PVC shut-o valve.
Prepare your existing pipes by cleaning the sections you plan to cut.
4. Once your bypass loop is prepared, continue to step 2 on next page
before making the nal connections.
5. Once the main system has been fully installed, cut down any PEX
tubing to ensure you have the proper length and complete bypass
loop connections.
6. Turn on main water line and check for leaks.
Bypass Kit Box Contents:
1PEX 1” brass shut-o valves (2)
2PEX 1” brass 90° elbows (2)
3PEX 1” brass tees (2)
4PEX 1” brass male adapters (2)
NOTE: Due to the variety of home design and spaces, anticipate the need
for additional items to install bypass loop properly. Additional items would
be available at a local home improvement store or through your plumbing
contractor. Not all congurations can be addressed in this guide.
1
3
2
4

2INSTALLATION STEPS 7
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2
Prepare Rhino®Tank
1. Ensure the Rhino tank sits level. If it looks o-center or unlevel, reference
the troubleshooting section.
2. Pre-assemble all parts and dry-t the entire system to ensure proper
spacing and to conrm you have the necessary components for
installation. Reference system conguration image on page 3 to
understand the system layout and connections.
3. Connect all smooth tting connections using NSF certied primer and
glue. Smooth connections will be on the nipples, unions,shut-o valve,
and PVC tee. Once glue is applied, press and hold the connection tight
for 10-15 seconds.
4. Carefully remove shipping caps from inlet
and outlet ports without damaging valve threads.
5. Wrap threaded nipple ends 3 times with NSF certied
plumber's tape. Insert the nipples and attached
unions to the ltration tank's threaded inlet
and outlet. Hand tighten and then tighten
again with a pipe wrench (2-2.5 rotations)
to seal the connections.
2
NOTE: DO NOT OVER-TIGHTEN. If space
does not allow for a pipe wrench to grip
the nipples, clamp to the glued union to
make nal rotations.

2INSTALLATION STEPS 8
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2
Install Shut-o Valve and Ensure Spacing
1. Turn o the main water source. Drain water from lines to relieve
pressure by turning on a faucet at the lowest elevation inside your home.
2. Using a pipe cutter, cut into the main water supply line and catch any
remaining water in the 5-gallon bucket. Each system includes a 1" PVC
shut-o valve with the option of threaded or smooth connections,
as well as reducer bushings to connect to a 3/4" main water line.
3. Loosely t shut-o valve to calculate the proper spacing of components.
4. Measure distance for Pre- and Post-Filter, Rhino® tank, and
optional add-ons (Salt-Free Water Conditioner and UV Filter)
and mark pipe accordingly.
4
NOTE: You may need additional components to connect your system to the
main water line where it enters and exits the ltration system. Ensure you
have all components needed before proceeding to the next steps.
When installing on metallic
plumbing, ensure you take the
following precautions. Securely
install two (2) grounding clamps
and a #4 copper wire (not
included) across the location
where the system will be installed.
Tightly clamp at both ends, as
shown in the illustration.
Ground
Clamp Ground
Clamp
Ground
Wire
3COPPER PIPES ONLY (proceed to Step 4 for all other pipes)
NOTE: Installation could take 1–4 hours to complete. Plan accordingly as you
will be without water throughout the home during this time.
ELECTRICAL SHOCK HAZARD
Prior to installation on metallic plumbing, securely install two grounding clamps and
a #4 copper wire per installation instructions. Failure to follow these instructions can
result in death or electric shock.
WARNING

2INSTALLATION STEPS 9
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2
Cut Pipes
Cut pipe along the marked sections from
step 4 and clean ends of pipe. Ensure there
are no burrs, sharp edges, or deep scratches.
5
NOTE: Cut tubing as straight as possible with a utility knife, or an appropriate
pipe cutter for copper, PVC, or PEX tubing.
Ensure proper spacing to t Pre and Post-Filters, and any optional add-ons
Incoming
water supply
Outgoing
water supply
CORRECT
INCORRECT
NOTE: DO NOT cut more pipe than necessary. You can cut more pipe
later if needed. If you're installing a bypass loop, plan accordingly for the
space required.
1PEX 1” brass shut-o valves (2)
2PEX 1” brass 90° elbows (2)
3PEX 1” brass tees (2)
4PEX 1” brass male adapters (2)
1
1
2 2
3 34
4 4

INSTALLATION STEPS 10
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6Congure System
1. Fit Rhino® tank and additional optional add-ons into the system at this time.
2. Attach the shut-o valve to your incoming water line.
3. Connect the threaded nipple from the shut-o valve outlet to the
20" Pre-Filter housing inlet with NSF certied plumber's tape.
4. Attach the lter wall bracket to the Pre-Filter housing with included screws.
Once this is complete, screw the support bracket to the wall.
5. Ensure all parts are owing through the "IN" port in the correct direction of
water ow.
6. Connect the threaded nipple from the Pre-Filter outlet to the union that is
attached to the Rhino® tank inlet.
7. Connect drain valve into 1/2" threaded PVC tee with plumber's tape.
8. Connect the PVC tee to the union attached to the Rhino® tank outlet as well as
the Post-Filter inlet with included nipples.
9. Attach the Post-Filter bracket and housing to the wall, similar to the
Pre-Filter, and ensure all connections are tight.
10. If you have additional attachments, please reference those manuals before
the nal installation.
11. Once installation is complete, allow proper time for the glue to dry according
to manufacturer instructions.
NOTE: If you upgraded to the Low Maintenance Pre-Filter, the following steps
remain the same.
NOTE: Additional materials may be needed to ensure Pre-Filter and Post-Filter
brackets are supported and properly secured to wall.

INSTALLATION STEPS 11
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1. Connect a garden hose to the integrated drain valve and ensure the
drain valve is in the open position.
2. Ensure the garden hose outlet is directed towards a oor drain or
outdoor area. If a bypass loop is installed, ensure each shut-o valve
is in a closed position.
3. Slowly turn the water on from the initial shut-o valve and inspect for
leaks. If any leaks are detected, refer to the troubleshooting section.
If no leaks are detected, proceed with the ushing process.
4. Slowly turn the water on and allow discolored water to ow from the drain
valve into a suitable drainage area. The rst few gallons will appear black and
cloudy due to carbon nes.
Flush Your System
NOTE: It’s imperative that this system is ushed properly prior to system
water entering your house. The granular carbon used in the ltration tank
contains nes that must be ushed out prior to use.
7

INSTALLATION STEPS 12
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1.
2.
3.
4.
5. After the initial 15-minute ushing, begin a period of "surge ushing" by turning
the water supply on for 30 seconds and then o for 30 seconds, repeating the
cycle for 15 minutes or until the initial surge of water is completely clear and
free from discoloration and cloudiness.
6. Final installation is complete. You may now close o the drain valve and enjoy
ltered water throughout your home.
Flush Your System (continued)
7
NOTE: Do not drink ushed water.

TROUBLESHOOTING GUIDE 13
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Issue
Component is missing or
arrived damaged.
Call customer service @ 1 [phone] option 1, and then
option 2, and then option 1. Please have order number,
model number, and pictures of damaged packaging and/or
damaged unit.
Tank leans to one side
or is not level
Lift the tank straight up and tap down on the ground until
the tank stands vertically. The bottom of the tank is round
and the boot allows the tank to stand upright.
Water leak at seam of
tank divider
Valve o-ring may not be placed properly or the top or bottom
tank may have loosened during shipping. Use rubber strap
wrench to tighten tanks. If leak continues, contact customer
service with a pre-recorded video of leak.
Water leak from Aquasana
ttings
• Ensure tight connection – do not overtighten as that could
cause cracks and further leaking.
• Close the shut-o valve before the leak. Unscrew the
closest union and the threaded connection. Remove the
previous sealing tape from the tting and place more
sealing tape and or tighten the connection properly.
• Ensure all connections are properly tightened with a
wrench – do not over-tighten! If the problem persists,
contact customer service with pre-recorded video.
Water leak from pre/post
lter housing
• Ensure tight connection – do not overtighten as that could
cause cracks and further leaking.
• Tighten the housing further with the included wrench.
• If leak persists, close the shut-o valve before the leak.
Remove housing and lter. Clean o-ring, inside the housing,
and all threaded connections. Re-lubricate the o-ring and
reassemble it with a new lter.
• If a crack is visible and/or other methods do not stop the
leak, contact customer service.
Reduced water pressure
after installation
It is recommended that the sediment pre-lter be replaced
every 2 months depending on the amount of sediment
in your water supply. If the system has been working
properly and the pressure is slowing, it may be time to
change the sediment lter. Check the sediment lter
and replace if necessary.
Water appears gray or cloudy Let air ush from water lines. Cloudy water will dissipate
over time (can take a week to a month) and is completely
harmless.
Taste/odor of water
did not improve
Ensure bypass loop is turned o and system shut-o valves
are open.
Resolution

MAINTENANCE 14
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Cleaning
• The exterior of your ltration system can be cleaned with warm, soapy water.
Do not use any abrasive solution.
• Rinse well with clean water.
NOTE: Never use chemical cleaning products on the system’s exterior surface
as they may damage the housing.

FILTER REPLACEMENTS 15
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Pre/Post-Filter Replacements
Whole House 20" Pre-Filter Cartridge Replacement
Replace every 2 months. Replace sooner if there is a noticable decrease
in water ow through the lter system.
Whole House Low Maintenance Pre-Filter Cartridge Replacement
Replace every 6 months. Replace sooner if there is a noticable decrease
in water ow through the lter system.
Whole House 10" Post-Filter Cartridge Replacement
Replace every 6 months. Replace sooner if there is a noticable decrease
in water ow through the lter system.
Pre/Post-Housing Replacement
Replace every 5 years. To replace, call Customer Support.
How to change the Pre/Post-Filters:
1. Shut the lter system o at the shut-o
valve A. Place a 5 gallon bucket under the
system drain valve and open valve. This will relieve
water pressure and drain excess water.
2. Remove the blue lter housing by turning the lower ring to
the right, using the wrench supplied with your lter system.
Remove the used lter.
3. If necessary, clean the inside of the blue lter housing with
mild soapy water, rinse and dry.
4. Place new lter in the center of the blue lter housing.
5. Clean the housing o-ring and relubricate it with silicone grease.
Set the o-ring into the proper groove and reattach the housing
by screwing it back onto the top piece.
6. After reassembly, turn the system back on at the shut-o valve.
7. Run water, with the bucket still under the Pre-Filter. Check for leaks.
NOTE: DO NOT USE PETROLEUM JELLY as lubrication on the system
or o-rings.
A
NOTE: You must relieve the pressure in your system before
attempting to change any Pre-Filter or Post-Filter.

FILTER REPLACEMENTS 16
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Specications
This lter system is designed and tested for use with genuine Aquasana
parts including replacement lters and all hardware. Use of parts from other
manufacturers may result in loss of contaminant reduction performance,
system damage, or failure. Use of parts from other manufacturers will also
void your warranty. For replacement parts, please visit aquasana.com.
Model: WH-1021 System Replacements
20" Pre-Filter: EQ-303-20
10" Post-Filter: EQ-PFC.35
20" Low-Maintenance Pre-Filter: EQ-PFC.2045K
UV Lamp: AQ-UV-L420C
Quartz Sleve: AQ-UV-Q420
Salt-Free Conditioner: WH-SFWC-TR

FILTER REPLACEMENTS 17
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Rhino®Tank Replacement
Shut O Water Supply
1. Turn o the main water source prior to tank replacement or turn o
the shut-o valve.
2. Place a 5 gallon bucket under the system drain valve and open valve.
This will relieve water pressure and drain excess water.
1
ELECTRICAL SHOCK HAZARD
If you have copper pipes - leave your grounding clamps installed. Do not disconnect
at any time while changing the tank. Failure to follow this instruction can result in
death or electric shock.
WARNING
Remove Tank from System
1. Loosen the unions on both sides
of the Rhino® tank. Slide the entire
tank (pipe nipples and halves of unions
included) away from the system.
2. Unscrew the pipe nipples
from the tank.
3. Dispose of the old Rhino®
tank properly.
2
11
22
NOTE: You must relieve the pressure in your system before attempting to
change the Rhino® tank.

FILTER REPLACEMENTS 18
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Reconnect Fittings
1. Clean the threads on the pipe nipples and
re-apply new NSF certied plumbers tape.
2. Connect pipe nipples to your new
Rhino® tank.
3
Rhino®Tank Replacement (continued)
Plumb In New Rhino®Tank
Slide the new tank back into the system
and re-attach the unions.
4

FILTER REPLACEMENTS 19
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Flushing New Rhino®Tank
5
Rhino®Tank Replacement (continued)
1. Connect a garden hose to the integrated drain valve and ensure the
drain valve is in the open position.
2. Ensure the garden hose outlet is directed towards a oor drain or
outdoor area. If a bypass loop is installed, ensure each shut-o valve
is in a closed position.
3. Slowly turn the water on from the initial shut-o valve and inspect for
leaks. If any leaks are detected, refer to the troubleshooting guide on page
13. If no leaks are detected, proceed with the ushing process.
4. Slowly turn the water on and allow discolored water to ow from the drain
valve into a suitable drainage area. The rst few gallons will appear black and
cloudy due to carbon nes.
NOTE: It’s imperative that this system is ushed properly prior to system
water entering your house. The granular carbon used in the ltration tank
contains nes that must be ushed out prior to use.

FILTER REPLACEMENTS 20
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1.
2.
3.
4.
5. After the initial 15-minute ushing, begin a period of "surge ushing" by turning
the water supply on for 30 seconds and then o for 30 seconds, repeating the
cycle for 15 minutes or until the initial surge of water is completely clear and
free from discoloration and cloudiness.
6. Final installation is complete. You may now close o the drain valve and enjoy
ltered water throughout your home.
Flushing Process (continued)
5
NOTE: Do not drink ushed water.