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CONTROL VALVES
Troubleshooting
Problems, Cause & Corrections
Problem Cause Correction
1) Softener fails to regenerate. A) Electrical service to unit has been
interrupted.
A) Assure permanent electrical service
(check fuse, plug, pull chain or switch).
B) Timer is defective. B) Replace timer.
C) Power failure. C) Reset time of day.
2) Hard water. A) By-pass valve is open. A) Close by-pass valve.
B) No salt in brine tank. B) Add salt to brine tank and maintain salt
level above water level.
C) Injector screen plugged. C) Clean injector screen.
D) Insucient water owing into brine
tank.
D) Check brine tank ll time and clean
brine line ow control if plugged.
E) Hot water tank hardness. E) Repeated ushing of the hot water tanks
required.
F) Leak at distributor tube. F) Make sure distributor tube is not
cracked. Check O-ring and tube pilot.
G) Internal Valve Leak. G) Replace seals and spacers and/or piston.
H) Service Adapter did not return to
service.
H) Check drive motor and switch.
3) Unit used too much salt. A) Improper salt setting. A) Check salt usage and salt setting.
B) Excessive water in brine tank. B) See problem No. 7.
4) Loss of water pressure. A) Iron buildup in line to water conditioner. A) Clean line to water.
B) Iron buildup in water conditioner. B) Clean control and add mineral cleaner
to mineral bed. Increase frequency of
regeneration.
C) Inlet of control plugged due to foreign
material broken loose from pipes by recent
work done on plumbing system.
C) Remove piston and clean control.
5) Loss of mineral through drain line. A) Air in water system. B) Assure that well system has proper
air eliminator control. Check for dry well
conditions.
B) improper size drain line ow control. B) Check for proper drain rate.
6) Iron in conditioned water. A) Fouled mineral bed. A) Check backwash, brine draw and
brine tank ll. Increase frequency of
regeneration. Increase backwash time.
7) Excessive water in brine tank. A) Plugged drain line ow control. A) Clean ow control.
B) Plugged injector system. B) Clean injector and screen.
C) Timer not cycling. C) Replace timer.
D) Foreign material in brine valve. D) Replace brine valve seat and clean valve.
E) Foreign material in brine line ow
control.
E) Clean brine line ow control.