Arris SURFboard SBG7580-AC QSG User manual

© 2016 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced or
transmitted in any form or by any means without
written permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all
trademarks or registered trademarks of ARRIS
Enterprises, LLC. Other trademarks and trade names
may be used in this document to refer to either the
entities claiming the marks or the names of their
products. ARRIS disclaims proprietary interest in the
marks and names of others.
ARSVD01709-b 10/2016
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
The gateway label is located on the bottom of your
SBG7580-AC.
To receive high-speed Internet service, your service
provider may request the Media Access Control
(MAC) address (see HFC MAC ID) and Serial number
(see S/N) listed on the gateway label.
In the Box
SBG7580-AC
Wireless Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
Support Information
Card
What You Should Know
The SBG7580-AC is a combination DOCSIS 3.0 cable modem and
four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology
to provide ultra high-speed Internet access. Using the connection
capabilities of the gateway, you can connect your computer and
other devices via the Ethernet ports or two dierent Wireless
connections. The SBG7580-AC connects to the existing coaxial cable
connection in your home.
This quick start guide will help you install your SBG7580-AC and set
up a secure wireless network connection on your home or small
business network.
For optimal performance with 802.11ac, you should connect any
wireless devices using older networking protocols to the 2.4 GHz
wireless network (not the 802.11ac 5 GHz wireless network),
reserving this connection for more advanced clients.
To customize your wireless network connection or review other
connection methods and advanced gateway settings, refer to the
SURFboard SBG7580-AC User Guide. The user guide, support
frequently asked questions (FAQs), and contact information are
available online at the ARRIS Support website:
www.arris.com/consumers.
For information on other ARRIS consumer products, please visit
www.surfboard.com.
You may need the following gateway label
information to activate your gateway and set up
a wireless network connection:
•Model – Gateway model name
•SSID – Default network name of your wireless
network. It is highly recommended that you
change the default network name or add
additional wireless networks.
•WI-FI SECURITY KEY – Wireless network
password to access your wireless network. It
is highly recommended that you change the
default Wi-Fi Security Key to a more secure
password to protect your wireless network
from unauthorized access.
•S/N – Gateway serial number. Your service
provider may request this number to activate
your gateway.
•HFC MAC ID – Your service provider may
request the Media Access Control (MAC)
number to activate your gateway.
Gateway Label
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may
have to contact your service provider for assistance. To save time,
make sure you have the Gateway model name (SBG7580-AC), HFC
MAC ID, and Serial Number (S/N) listed on the gateway label
located on the bottom of your SBG7580-AC or attached to this
document under the Gateway Label section.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical
Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast
or ARRIS.
SBG7580-AC
Wireless Gateway

2 3
1. Connect the coaxial cable from the cable wall
outlet or RF splitter (not included) to the Cable
connector on the rear of your SBG7580-AC.
Use your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port
on your Ethernet-enabled device and to any
available Ethernet port on the rear of your
SBG7580-AC.
3. Connect the power cord to the Power port on the
rear of your SBG7580-AC and then plug it into an
electrical wall outlet that is not controlled by a
wall switch.
This automatically powers ON your SBG7580-AC.
4. Check the front panel LEDs on your SBG7580-AC.
During the initial startup, the Power,
Send/Receive, and Online LEDs will FLASH.
Afterwards, check that all three LEDs are lit SOLID
green or blue. Both Wireless LEDs will light up
only when wireless devices are connected. See
Front Panel LEDs for more information.
1. Power ON your computer and log in.
2. Contact your service provider to activate
(provision) your SBG7580-AC.
3. Open a web browser on your computer, such as
Internet Explorer, Google Chrome, Firefox, or
Safari.
4. Type a valid URL (such as www.surfboard.com)
in the address bar and press Enter.
The ARRIS website should open. If it fails to open,
please contact your service provider to set up
your Internet service or activate your gateway.
Note: The steps for setting up a wireless network may
dier slightly depending on the operating system
installed on your computer. The following steps apply to
Windows©7.
1. From the Windows task bar on your computer,
click the following in sequential order to open the
list of available wireless networks:
• Start button
• Control Panel
• Network and Sharing Center
• Connect to a network
2. Scroll down the list and then click on the wireless
network name or SSID for your SBG7580-AC.
The SSID, SBG7580AC-XXXX, is listed on the
gateway label.
3. Select Connect automatically to set up automatic
log on connections for the wireless devices on
your home network.
4. Click Connect to open the Connect to a Network
window.
5. Type your wireless network security code or
password in the Security key eld.
Note: Enter the Wi-Fi Security Key listed on the
gateway label or create your own network password
(see the SURFboard SBG7580-AC User Guide for
more information).
The Successfully added message should display.
6. Close the Wireless Network Connection window.
Set Up the Wireless Network on
Your Computer
Use the WPS Pairing Button
A
B
Use the SBG7580-AC Web Manager to set up and
manage your wireless gateway and network security
congurations. To access the web manager:
1. Open any web browser on your computer, type
192.168.0.1 in the address bar, and press Enter.
2. Type the default user name: admin.
3. Type the default password: password.
4. Click Apply to open the web manager.
During normal operation, the Power, Send/Receive,
and Online LEDs on the SBG7580-AC front panel
should always be lit SOLID green or blue.
Note: During startup, the rst three LEDs will FLASH and
then light up SOLID in sequence. If the Power LED does
not light up, please rst check the gateway power
connection before contacting ARRIS. If the other LEDs
do not light up correctly, please call ARRIS Technical
Support at 1-877-466-8646.
LED Status
Install the Gateway
Front Panel LEDs
Choose one of the following options to set up your
wireless network connection. When done, proceed
with Test Your Wireless Network Connection.
• Computer Wireless Network Options (A)
• WPS Pairing Button (B)
Test the Gateway Connection
To use WPS, your computer hardware must support
WPS and also have WPA security compatibility.
WPS automatically assigns a random SSID wireless
network name and Wi-Fi Security Key to connect your
SBG7580-AC and other WPS-enabled wireless devices
to your wireless network.
Do the following to connect your WPS devices:
1. Power ON your SBG7580-AC and other
WPS-enabled wireless devices that you want to
connect to your wireless network.
2. Press the WPS button located on the top of your
SBG7580-AC.
3. Press and hold the WPS button on your
WPS-enabled wireless computer or other WPS
device for ve or more seconds, then release.
4. Repeat steps 2 and 3 for each additional
WPS-enabled wireless device.
Start the Gateway Web Manager
Test Your Wireless Network
Connection
ON - Power is properly connected to the
gateway
ON - Upstream (Send) and Downstream
(Receive) status
ON - Gateway is connected to the
network
1. If connected, disconnect the Ethernet cable from
your computer and SBG7580-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com)
in the web browser address bar and press Enter.
FLASH - 2.4 GHz wireless connection is
made between the gateway and wireless
device
FLASH - 5 GHz wireless connection is
made between the gateway and
wireless device
Power
Send/Receive
Online
2.4 GHz
5 GHz
WPS Button
USB Port
Set Up a Wireless Network
Connection