Arris Touchstone TG952 User manual

Touchstone®TG952
Telephony Gateway
User’s Guide
Get ready to experience the nternet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over P telephone ser -
vice and both wired and wireless connectivity.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility
and versatility. n addition, the Touchstone Telephony Gateway provides for up to
two separate lines of telephone service.
nstallation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
nstalling and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited.
Copyright © 2011 ARR S. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARR S.
ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-
marks are the property of their respective holders.
ARSVD01334
Release 9 Standard 1.2 January 2011

Safety Requirements
ARR S Telephony Gateways comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Gateway.
• The Telephony Gateway is designed to be connected directly to a telephone.
• Connecting the Telephony Gateway to the home’s existing tele phone wiring
should only be performed by a professional in staller.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
• Do not use spray cleaners or aerosols on the Telephony Gateway.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
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• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. n the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. n the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in EC
60728-11, Cable ne works for elevision signals, sound signals and in erac-
ive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of EC 60728-11 for safe operation.
f the equipment is to be installed in an area serviced by an T power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with EC 60728-11, in particular
Annex B and Figure B.4.
• n areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Gateway is connected to a local computer through Eth-
ernet cables, the computer must be proper ly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turer’s specifications.
• Ensure proper ventillation. Position the Telephony Gateway so that air flows
freely around it and the ventillation holes on the unit are not blocked.
• Do not mount the Telephony Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the unit, its power
supply, or other accessories.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. f this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• ncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re-
sponsible for compliance could void the user’s authority to operate the equipment.
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European Compliance
This product complies with the provisions of the Electromagnetic Com patibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARR S nterna-
tional, nc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Telephony Gateway the Directive re-
quires that this product must not be disposed as unsorted mu-
nic ipal waste, but rather collected separately and dis posed of in
accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equip ment.
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Energy Consumption (TG952S Models only)
n accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Note: n most instances, ARR S recommends that the power switch remain in
the ON position at all times. Turning the switch OFF disables the device,
including both data service and telephone service. Turning the switch
OFF is recommended only during vacations or similar extended ab-
sences.
Switch State Power Consumption
OFF 0.0 W
ON 9.0 W (idle)
13.5 W (typical)
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Touchstone TG952 Telephony Gateway User’s Guide
Getting Started
About Your New Telephony Gateway
The Touchstone TG952 Telephony Gateway is DOCS S® 3.0 or Euro-DOCS S™ 3.0
compliant with the following features:
• Speed: much faster than dialup or SDN service; up to eight times faster
than DOCS S 2.0 cable modems.
• Convenience: supports Ethernet and 802.11a/b/g/n wireless connections;
both can be used simultaneously
• Flexibility: provides two independent lines of telephone service as well as
high speed data
• Compatibility:
– Data services: DOCS S 3.0 or Euro-DOCS S 3.0 compliant and back-
ward-compatible with DOCS S 2.0 or 1.1; supports tiered data services
(if offered by your cable company)
– Telephony services: PacketCable™ and Euro-PacketCable 1.5 or 1.0 com-
pliant
The TG952 provides:
• Wireless 802.11a/b/g/n connectivity
• Four Ethernet ports for connections to non-wireless devices
• Up to two lines of telephone service
• TG952A: DOCS S 3.0 compliant
TG952B and TG952S: Euro-DOCS S 3.0 compliant
• One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Gateway
• Power Cord

• Wall-Mounting Template and nstructions
• Quick nstallation Guide
• Ethernet Cable (CAT5e)
• End User License Agreement
Items You Need
f you are installing the Telephony Gateway yourself, make sure you have the fol-
low ing items on hand before continuing:
•Telephony Gateway package: see What’s in the Box? for a list of items
in the package.
•Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. t is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Telephony Gateway. The coax
should be long enough to reach from your Telephony Gateway to the near-
est cable outlet.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Gateway, you need to obtain two drywall anchors or wood screws.
See the Wall-Mount Template and nstructions for more details.
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Coax Cable
Phone Cable

•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company
to establish an nternet account and telephone service. When you call, have the
fol lowing information ready:
• the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Gateway)
• the model number of the Telephony Gateway
f the Telephony Gateway was provided by your cable company, they already have
the required information.
n addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that need to down-
load after am connected?
• When can start using my Telephony Gateway?
• Do need a user D or password to access the nternet or my e-mail?
• Will my phone number(s) change?
• What new calling features will have and how do use them?
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System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCS S or Euro-DOCS S high-speed n-
ternet service from your cable company. Telephone service requires that the cable
company has PacketCable support.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TG952, but may not be able to make maximum
use of TG952 throughput.
• CPU: P4, 3GHz or faster
• RAM: 1GB or greater
• Hard drive: 7200 RPM or faster
• Ethernet: Gig-E (1000BaseT)
Note: CAT5e Ehternet cable is required for gigabit Ethernet (Gig-E), not reg-
ular CAT5 cable.
Windows
Windows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernet
or wireless LAN connection must be available.
MacOS
MacOS X. A supported Ethernet or wireless LAN connection must be available.
inux/other Unix
Hardware drivers, TCP/ P, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
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Touchstone TG952 Telephony Gateway User’s Guide
About this Manual
This manual covers the Touchstone TG952 Telephony Gateway. The model number
is on the label affixed to the Telephony Gateway. See the image at the left.
What About Security?
Having a high-speed, always-on connection to the nternet requires a certain
amount of responsibility to other nternet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your system’s security:
• Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
• Keep your email program updated with the latest security patches. n addi-
tion, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
• nstall a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Telephony Gateway.
Besides certain vulnerability problems, most cable companies prohibit run-
ning servers on consumer-level accounts and may suspend your account for
violating your terms of service.
• Use the cable company’s mail servers for sending email.
• Avoid using proxy software unless you are certain that it is not open for
abuse by other nternet users (some are shipped open by default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. f you have an open proxy, your
ca ble company may suspend your account to protect the rest of the net-
work.
• Wireless LAN security is enabled by default on the Telephony Gateway (for
the same reasons that you should run only secured proxies). See the secu-
rity label (shown on image at the left) for the factory security settings. f
you need to modify the wireless security settings, see Configuring Your Wire-
less Connection.

  
Model Number
Security abel

Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Tele-
phony Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note: To connect more than four computers to the TG952 through the Ether-
net ports, you need an Ethernet hub (available at computer retail ers).
The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. f you are connecting the Telephony Gateway di-
rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for Cate-
gory 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet
(Gig-E), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to ac-
cess the TG952 using a wireless (radio) signal. These connections are in addition to
the connections supported via Ethernet.
Note: You can use the wireless connection if your computer has a built-in or af-
termarket wireless card. To learn more about which wireless hardware
works best with your com puter, see your computer dealer.
Both
f you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers.)
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Ethernet Cable

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Touchstone TG952 Telephony Gateway User’s Guide
Installing and Connecting Your
Telephony Gateway
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
and telephone service using standard DOCS S technology.
• You have all the items you need.
• Cable, phone, and power outlets are available near the computer. f a cable
outlet is not conveniently located, your cable company can install a new one.
f you have ordered service, your cable company should configure the Telephony
Gateway automatically. You need only follow the instructions in this section to in-
stall and connect the Telephony Gateway.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Gateway to house wiring. ncumbent telephone service must be physi-
cally disconnected at the outside interface box before making any
connections.

Front Panel
The front of the Telephony Gateway has the following indicators:
A WPS button/indicator: begins associating the Telephony Gateway with a
wireless device. Light indicates Wireless Protected Setup (WPS) is active.
B Tel 2: indicates the status of telephone line 2.
C Tel 1: indicates the status of telephone line 1.
D W AN: indicates the status of the wireless LAN.
E AN: indicates Ethernet connectivity between the Telephony Gateway and
computers.
F Online: indicates internet data transmission status.
G US: indicates upstream connectivity.
H DS: indicates downstream connectivity.
I Power: indicates whether AC power is available to the unit.
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TG952
Power
LAN
DS
US
Online
WLAN
Tel 1
Tel 2
B
ECA
D F H
G I
TG952A/B/S

Rear Panel
The rear of the Telephony Gateway has the following connectors and controls:
A Tel 1: connector for the first phone line.
B Tel 2: connector for the second phone line.
C Ethernet (1 - 4): connectors for use with a computer LAN port.
D USB: USB host connector - future support for external USB devices
E Reset button: resets the Telephony Gateway as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
F Cable: connector for the coaxial cable.
G Power: connector for the power cord.
H Power Switch: (TG952S only): power On/Off switch.
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Tel 1 Tel 2 Ethernet
10/100/1000
USB Reset Cable
1
2
3
4
BA
E
C D G
Tel 1 Tel 2 Ethernet
10/100/1000
USB Reset Cable
1
2
3
4
TG952A/B
TG952S
F
BA
E
C D G
FH

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Touchstone TG952 Telephony Gateway User’s Guide
Selecting an Installation ocation
There are a number of factors to consider when choosing a location to install your
Telephony Gateway:
• s an AC outlet available nearby? For best results, the outlet should not be
switched and should be close enough to the Telephony Gateway that exten-
sion cords are not required.
• s a cable jack available? For best performance, keep the number of split-
ters between the jack and cable drop to a minimum. Each splitter attenuates
(re duces) the signal available to the Telephony Gateway. A large number of
split ters can slow down the nternet connection and even affect your tele-
phone service.
• Can you easily run cables between the Telephony Gateway’s location and
the phones?
• f you are connecting devices to the Ethernet ports, can you easily run ca-
bles between the Telephony Gateway’s location and those devices?
• f you want to mount the Telephony Gateway on a wall, does the location
pro vide a solid surface for secure attachment? For best results when mount-
ing the Telephony Gateway on drywall, position the Telephony Gateway so
at least one of the screws are fastened to a stud. This may prevent the Tele-
phony Gateway from pulling out of the wall in the future.
• f you want to install the Telephony Gateway on a desktop, is there enough
space on either side to keep the vents clear? Blocking the vents may cause
overheating.
• How close are your wireless devices? The Telephony Gateway wireless con-
nection range is typically 100–200 feet (30m–65m). A number of factors
can affect connection range, as described below.

Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Note: Note that decreasing the range of your wireless network may be bene-
ficial, as long as the decreased range is sufficient for your needs. By lim-
iting your network’s range, you reduce interference with other networks
and make it harder for unwant ed users to find and connect to your net-
work.
ncreases range: • Raising the unit above the devices (for example, in-
stalling the Telephony Gateway in the upper floor of a
multi-story dwelling)
• Adding wireless hubs in a bridge (WDS) network
• Setting the trasmit power level to High
Decreases range: • Lowering the unit below the devices (for example, in-
stalling the Telephony Gateway in a basement)
• Metal or concrete walls between the Telephony Gate-
way and other devices
• Large metal appliances, aquariums, or metal cabinets
between the Telephony Gateway and other devices
• nterference and RF noise (2.4 GHz wireless phones,
microwave ovens, or other wireless networks)
• Setting the trasmit power level to Medium or Low
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Mounting the Telephony Gateway
You can either mount the Telephony Gateway on a wall or place it on a desktop.
For wall-mount applications, you can mount the Telephony Gateway with the indi-
cators facing upward (vertical) or to the side (horizontal).
Tools and Materials
For wall-mounted installations, make sure you have the following tools and mate-
rials before proceeding:
• for mounting on drywall: Two 1/4” (6mm) drywall anchors and a drill with
1/4” (6mm) bit (not included)
• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self tapping
screws (not included)
• screwdriver (flat-blade or Phillips, depending on what kind of screws you
use)
• wall-mount template (included)
• transparent tape: for temporarily securing the mounting template to the wall
(not included)
ocation
Always position the Telephony Gateway:
• within reach of an AC outlet. The power cord must reach the outlet without
stretching and without adding extension cords.
• near a cable outlet (to avoid long cable runs).
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Step 1 Step 2
Step 3 Step 4

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Touchstone TG952 Telephony Gateway User’s Guide
Instructions
Wall-mounting instructions
Note: When mounting the Telephony Gateway on drywall, try to position the
Telephony Gateway so at least one of the screws is fastened to a stud.
This may prevent the Telephony Gateway from pulling out of the wall in
the future. To prevent overheating of the Telephony Gateway, do not
block the ventilation holes on the sides of the unit.
1Position the mounting template on the surface where you intend to mount
the Telephony Gateway and secure in place with transparent tape.
2Drill holes through the template in the specified locations for the mounting
screws. After drilling holes, remove the template from the surface.
3f using drywall anchors, set them into the wall. Then, drive the screws into
the wall leaving a gap of about 1/8” (3 mm) between the screw head and
the wall. f not using anchors, just drive the screws.
4Orient the Telephony Gateway with the indicator lights facing up or right, as
desired. Slip both mounting slots (in the back of the Telephony Gateway)
over the screws, then slide the case down until the narrow end of the key-
hole slot contacts the screw shaft.
5Proceed to Connecting the Telephony Gateway.
Desktop mounting instructions
1Position the Telephony Gateway so that:
• air flows freely around it
• the back faces the nearest wall
• it will not fall to the floor if bumped or moved
• the ventilation holes on the side of the unit are not blocked.
2Proceed to Connecting the Telephony Gateway.