Arris Touchstone TG952 User manual

Touchstone®TG952
Telephony Gateway
User’s Guide
Get ready to experience the nternet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over P telephone ser -
vice and both wired and wireless connectivity.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility
and versatility. n addition, the Touchstone Telephony Gateway provides for up to
two separate lines of telephone service.
nstallation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
nstalling and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited.
Copyright © 2011 ARR S. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARR S.
ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-
marks are the property of their respective holders.
ARSVD01334
Release 9 Standard 1.2 January 2011

Safety Requirements
ARR S Telephony Gateways comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Gateway.
• The Telephony Gateway is designed to be connected directly to a telephone.
• Connecting the Telephony Gateway to the home’s existing tele phone wiring
should only be performed by a professional in staller.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
• Do not use spray cleaners or aerosols on the Telephony Gateway.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
Touchstone TG952 Telephony Gateway User’s Guide
Safety
Getting
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Ethernet
Configuration Usage Troubleshooting Glossary
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• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. n the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. n the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in EC
60728-11, Cable ne works for elevision signals, sound signals and in erac-
ive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of EC 60728-11 for safe operation.
f the equipment is to be installed in an area serviced by an T power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with EC 60728-11, in particular
Annex B and Figure B.4.
• n areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Gateway is connected to a local computer through Eth-
ernet cables, the computer must be proper ly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turer’s specifications.
• Ensure proper ventillation. Position the Telephony Gateway so that air flows
freely around it and the ventillation holes on the unit are not blocked.
• Do not mount the Telephony Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the unit, its power
supply, or other accessories.
Touchstone TG952 Telephony Gateway User’s Guide
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Configuration Usage Troubleshooting Glossary
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. f this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• ncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re-
sponsible for compliance could void the user’s authority to operate the equipment.
Touchstone TG952 Telephony Gateway User’s Guide
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European Compliance
This product complies with the provisions of the Electromagnetic Com patibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARR S nterna-
tional, nc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Telephony Gateway the Directive re-
quires that this product must not be disposed as unsorted mu-
nic ipal waste, but rather collected separately and dis posed of in
accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equip ment.
Touchstone TG952 Telephony Gateway User’s Guide
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Configuration Usage Troubleshooting Glossary
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Energy Consumption (TG952S Models only)
n accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Note: n most instances, ARR S recommends that the power switch remain in
the ON position at all times. Turning the switch OFF disables the device,
including both data service and telephone service. Turning the switch
OFF is recommended only during vacations or similar extended ab-
sences.
Switch State Power Consumption
OFF 0.0 W
ON 9.0 W (idle)
13.5 W (typical)
Touchstone TG952 Telephony Gateway User’s Guide
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Configuration Usage Troubleshooting Glossary
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Safety
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Configuration Usage Troubleshooting Glossary
Touchstone TG952 Telephony Gateway User’s Guide
Getting Started
About Your New Telephony Gateway
The Touchstone TG952 Telephony Gateway is DOCS S® 3.0 or Euro-DOCS S™ 3.0
compliant with the following features:
• Speed: much faster than dialup or SDN service; up to eight times faster
than DOCS S 2.0 cable modems.
• Convenience: supports Ethernet and 802.11a/b/g/n wireless connections;
both can be used simultaneously
• Flexibility: provides two independent lines of telephone service as well as
high speed data
• Compatibility:
– Data services: DOCS S 3.0 or Euro-DOCS S 3.0 compliant and back-
ward-compatible with DOCS S 2.0 or 1.1; supports tiered data services
(if offered by your cable company)
– Telephony services: PacketCable™ and Euro-PacketCable 1.5 or 1.0 com-
pliant
The TG952 provides:
• Wireless 802.11a/b/g/n connectivity
• Four Ethernet ports for connections to non-wireless devices
• Up to two lines of telephone service
• TG952A: DOCS S 3.0 compliant
TG952B and TG952S: Euro-DOCS S 3.0 compliant
• One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Gateway
• Power Cord

• Wall-Mounting Template and nstructions
• Quick nstallation Guide
• Ethernet Cable (CAT5e)
• End User License Agreement
Items You Need
f you are installing the Telephony Gateway yourself, make sure you have the fol-
low ing items on hand before continuing:
•Telephony Gateway package: see What’s in the Box? for a list of items
in the package.
•Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. t is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Telephony Gateway. The coax
should be long enough to reach from your Telephony Gateway to the near-
est cable outlet.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Gateway, you need to obtain two drywall anchors or wood screws.
See the Wall-Mount Template and nstructions for more details.
Touchstone TG952 Telephony Gateway User’s Guide
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Coax Cable
Phone Cable

•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company
to establish an nternet account and telephone service. When you call, have the
fol lowing information ready:
• the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Gateway)
• the model number of the Telephony Gateway
f the Telephony Gateway was provided by your cable company, they already have
the required information.
n addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that need to down-
load after am connected?
• When can start using my Telephony Gateway?
• Do need a user D or password to access the nternet or my e-mail?
• Will my phone number(s) change?
• What new calling features will have and how do use them?
Touchstone TG952 Telephony Gateway User’s Guide
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Configuration Usage Troubleshooting Glossary
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