Arris Touchstone DG860P2 User manual

Touchstone®DG860P2
Data Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, or checking your email, the Touch-
stone DG860P2 Data Gateway brings it all to you faster and more reliably with both
wired and wireless connectivity.
The Touchstone Data Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Touchstone Data Gateway
also provides 802.11b/g/n wireless connectivity for enhanced mobility and versa-
tility.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Data Gateway
Configuring Your Ethernet Connection
Using the Data Gateway
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited.
Copyright © 2012 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trade-
marks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01480
Release 8 Draft 1.1 June 2012

Safety Requirements
ARRIS Data Gateways comply with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
• Do not use spray cleaners or aerosols on the gateway.
• The product shall be cleaned using only a damp, lint-free, cloth. No sol-
vents or cleaning agents shall be used.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
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If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with IEC 60728-11, in particular
Annex B and Figure B.4.
• In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, and Ethernet
lines.
• When the Data Gateway is connected to a local computer through Ethernet
cables, the computer must be proper ly grounded to the building/residence
AC ground network. All plug-in cards within the computer must be properly
installed and grounded to the computer frame per the manufacturer’s spec-
ifications.
• Ensure proper ventillation. Position the Data Gateway so that air flows freely
around it and the ventillation holes on the unit are not blocked.
• Do not mount the Data Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate the
equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with mini-
mum distance of 7.9 inches (20cm) between the radiator and your body. This
transmitter must not be co-located or operating in conjunction with any other an-
tenna or transmitter.
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Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Industry Canada. To reduce potential radio interference to other users, the an-
tenna type and its gain should be so chosen that the equivalent isotropically radi-
ated power (e.i.r.p.) is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio
peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) ap-
prouvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de
brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type
d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente
(p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communica-
tion satisfaisante.
This device complies with Industry Canada license-exempt RSS standard(s). Oper-
ation is subject to the following two conditions: (1) this device may not cause in-
terference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux ap-
pareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de
l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or
device must accept any interference, including interference that may cause some
unwanted operation of the equipment.
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European Compliance
This product complies with the provisions of the Electromagnetic Com patibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-
tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Data Gateway the Directive requires
that this product must not be disposed as unsorted munic ipal
waste, but rather collected separately and dis posed of in accor-
dance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equip ment.
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Getting Started
About Your New Data Gateway
The Touchstone DG860P2 Data Gateway is DOCSIS compliant with the following
features:
• Speed: much faster than dialup or ISDN service; up to eight times faster
than DOCSIS 2.0 cable modems.
• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both
can be used simultaneously
• Compatibility: DOCSIS 3.0 compliant and backward-compatible with DOC-
SIS 2.0 or 1.1; supports tiered data services (if offered by your cable
company)
The DG860P2 provides:
• Wireless 802.11b/g/n connectivity
• Four Ethernet ports for connections to non-wireless devices
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Data Gateway
• Power Cord
• Wall-Mounting Template and Instructions
• Quick Installation Guide
• Ethernet Cable
• End User License Agreement
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Coax Cable
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Touchstone DG860P2 Data Gateway User’s Guide
Items You Need
If you are installing the Data Gateway yourself, make sure you have the follow ing
items on hand before continuing:
•Data Gateway package: see What’s in the Box? for a list of items in the
package.
•Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Data Gateway. The coax should be
long enough to reach from your Data Gateway to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and min-
imize or eliminate splitters between the cable jack and the Data Gateway.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Data Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Data
Gateway, you need to obtain two drywall anchors or wood screws. See the
Wall-Mount Template and Instructions for more details.
•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.

Getting Service
Before trying to use your new Data Gateway, contact your local cable company to
establish an Internet account. When you call, have the fol lowing information ready:
• the Data Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Data Gateway)
• the model number of the Data Gateway
If the Data Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Data Gateway?
• Do I need a user ID or password to access the Internet or my e-mail?
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Touchstone DG860P2 Data Gateway User’s Guide
System Requirements
The Touchstone Data Gateway operates with most computers. The following de-
scribes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Data Gateway, you need DOCSIS high-speed Internet service from your
cable company.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the DG860P2, but may not be able to make max-
imum use of DG860P2 throughput.
• CPU: P4, 3GHz or faster
• RAM: 1GB or greater
• Hard drive: 7200 RPM or faster
• Ethernet: Gig-E (1000BaseT)
Windows
Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN
connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.

About this Manual
This manual covers all of the different DG860P2 models. Your model may not have
all of the capabilities outlined in this manual. To determine which model you have,
check the model number. The model number is on the label affixed to the Data
Gateway. See the illustration at the left.
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your system’s security:
• Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
• Keep your email program updated with the latest security patches. In addi-
tion, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
• Install a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Data Gateway. Be-
sides certain vulnerability problems, most cable companies prohibit run ning
servers on consumer-level accounts and may suspend your account for vi-
olating your terms of service.
• Use the cable company’s mail servers for sending email.
• Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. If you have an open proxy, your
ca ble company may suspend your account to protect the rest of the net-
work.
• The DG860P2 ships with wireless LAN security set by default (for the same
reasons that you should run only secured proxies). See the security label on
your product (shown on image at the left) for the factory security settings.
If you need to modify the default wireless security settings, see Configuring
Your Wireless Connection.
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DANGER
®
 
Model Number
Reset Ethernet
10/100/1000
Cable
2
1
4
3
WPS
Security
Label

Ethernet Cable
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Touchstone DG860P2 Data Gateway User’s Guide
Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Data
Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note: To connect more than four computers to the DG860P2 through the Eth-
er net ports, you need an Ethernet hub (available at computer retail ers).
The Data Gateway package comes with one 6-foot (1.9m) Ethernet cable (the con-
nectors look like wide telephone connectors); you can purchase more cables if nec-
essary at a computer retailer. If you are connecting the Data Gateway di rectly to a
computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e
(CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-
E), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Data Gate-
way. The 802.11 wireless LAN standard allows one or more computers to access the
DG860P2 using a wireless (radio) signal. These connections are in addition to the
connections supported via Ethernet.
Note: You can use the wireless connection if your computer has a built-in or af-
termarket wireless card. To learn more about which wireless hardware
works best with your com puter, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers.)

Installing and Connecting Your Data
Gateway
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
service using standard DOCSIS technology.
• You have all the items you need.
• Cable and power outlets are available near the computer. If a cable outlet is
not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Data Gate-
way automatically. You need only follow the instructions in this section to install
and connect the Data Gateway.
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DG860P2 Front Panel
The front of the DG860P2 Data Gateway has the following indicators:
A Secure: indicates Wireless Protected Setup (WPS) is active.
B WiFi: indicates the status of the wireless LAN.
C Ethernet: indicates Ethernet connectivity between the Data Gateway and
computers.
D Online: indicates internet data transmission status.
E US: indicates upstream connectivity.
F DS: indicates downstream connectivity.
G Power: indicates whether AC power is available to the unit.
DG860P2 Rear Panel
The DG860P2 rear panel has the following connectors and controls:
A Reset button: resets the Data Gateway as if you power cycled the unit. Use
a pointed non-metallic object to press this button.
B WPS button: begins associating the Data Gateway with a wireless device.
C Ethernet (1 - 4): connectors for use with a computer LAN port.
D Cable: connector for the coaxial cable.
E Power: connector for the power cord.
DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
B
ECA
D F
G
Reset Ethernet
10/100/1000
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3
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ACB DE

Selecting an Installation Location
There are a number of factors to consider when choosing a location to install your
Data Gateway:
• Is an AC outlet available nearby? For best results, the outlet should not be
switched and should be close enough to the Data Gateway that exten sion
cords are not required.
• Is a cable jack available? For best performance, keep the number of split-
ters between the jack and cable drop to a minimum. Each splitter attenuates
(re duces) the signal available to the Data Gateway. A large number of split-
ters can slow down the Internet connection.
• If you are connecting devices to the Ethernet ports, can you easily run ca-
bles between the Data Gateway’s location and those devices?
• If you want to mount the Data Gateway on a wall, does the location pro vide
a solid surface for secure attachment? For best results when mounting the
Data Gateway on drywall, position the Data Gateway so at least one of the
screws are fastened to a stud. This may prevent the Data Gateway from
pulling out of the wall in the future.
• If you want to install the Data Gateway on a desktop, is there enough space
on either side to keep the vents clear? Blocking the vents may cause over-
heating.
• How close are your wireless devices? The Data Gateway wireless con nection
range is typically 100–200 feet (30m–65m). A number of factors can affect
connection range, as described below.
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Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Note: Note that decreasing the range of your wireless network may be bene-
ficial, as long as the decreased range is sufficient for your needs. By lim-
iting your network’s range, you reduce interference with other networks
and make it harder for unwant ed users to find and connect to your net-
work.
Note: Setting the trasmit power level to High increases the range. Setting it
to Medium or Low decreases the range proportionately.
Increases range: • Raising the unit above the devices (for example, in-
stalling the Data Gateway in the upper floor of a multi-
story dwelling)
Decreases range: • Lowering the unit below the devices (for example, in-
stalling the Data Gateway in a basement)
• Metal or concrete walls between the Data Gateway and
other devices
• Large metal appliances, aquariums, or metal cabinets
between the Data Gateway and other devices
• Interference and RF noise (2.4 GHz wireless phones,
microwave ovens, or other wireless networks)
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Step 1 Step 2
Step 3 Step 4
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Mounting the Data Gateway
You can either mount the Data Gateway on a wall or place it on a desktop. For
wall-mount applications, you can mount the Data Gateway with the indicators
facing upward (vertical) or to the side (horizontal).
Tools and Materials
For wall-mounted installations, make sure you have the following tools and mate-
rials before proceeding:
• for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included),
two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), and
a drill with 1/4” (6mm) bit (not included)
• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping
panhead wood screws (not included)
• screwdriver (flat-blade or Phillips, depending on what kind of screws you
use)
• wall-mount template (included)
• transparent tape: for temporarily securing the mounting template to the wall
(not included)
Location
Always position the Data Gateway:
• within reach of an AC outlet. The power cord must reach the outlet without
stretching and without adding extension cords.
• near a cable outlet (to avoid long cable runs).
Instructions
Wall-mounting instructions
Note: When mounting the Data Gateway on drywall, try to position the Data
Gateway so at least one of the screws is fastened to a stud. This may
prevent the Data Gateway from pulling out of the wall in the future. To
prevent overheating of the Data Gateway, do not block the ventilation
holes on the sides of the unit.

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1Position the mounting template on the surface where you intend to mount
the Data Gateway and secure in place with transparent tape.
2Drill holes through the template in the specified locations for the mounting
screws. After drilling holes, remove the template from the surface.
3If using drywall anchors, set them into the wall. Then, drive the screws into
the wall leaving a gap of about 1/8” (3 mm) between the screw head and
the wall. If not using anchors, just drive the screws.
4Orient the Data Gateway with the indicator lights facing up or right, as de-
sired. Slip both mounting slots (in the back of the Data Gateway) over the
screws, then slide the case down until the narrow end of the keyhole slot
contacts the screw shaft.
5Proceed to Connecting the Data Gateway.
Desktop mounting instructions
1Position the Data Gateway so that:
• air flows freely around it
• the back faces the nearest wall
• it will not fall to the floor if bumped or moved
• the ventilation holes on the side of the unit are not blocked.
2Proceed to Connecting the Data Gateway.

Connecting the Data Gateway
1Connect one end of the coax cable to the cable outlet or splitter, and the
other end to the Data Gateway’s Cable connector (D). Tighten the con nec-
tions by hand, then tighten an additional 1/8 turn with a wrench.
Note: For best performance, use high-quality coax cable and minimize or
eliminate splitters between the cable jack and the Data Gateway.
2Insert the plug from the power cord into the Power connector on the back
of the Data Gateway (E) and insert the power cord into a convenient AC
outlet.
The Power light on the front of the Data Gateway lights up, then flashes
once (refer to the LED tables shown in Using the Data Gateway). See Trou-
bleshooting if the Power light does not turn on.
3Connect one end of the Ethernet cable to any Ethernet port on the back of
the Data Gateway, (C) and the other end to the Ethernet port on a com-
puter, hub, or broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included
in the Data Gateway package.
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Reset Ethernet
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1
4
3
WPS
ACB DE