Arris SURFboard SBG6950AC2 User manual

Wireless Gateway
SBG6950AC2
SBG7400AC2
QUICK START GUIDE

2
What’s in the Box
AB
C

3
A: Wireless Gateway
B: Power Adapter
C: Ethernet Cable
D: Soware License & Warranty Card
E: Support Information Card
F: Quick Start Guide - SBG6950AC2 & SBG7400AC2
D
E
F

4
Introduction
Install Your Wireless Gateway
Set Up a Wireless Network Connection
Connect Devices to Your Wi-Fi Network
Download and Set Up the McAfee App
Start the Gateway Web Manager
Status Indicators
6
14
31
41
44
48
1
3
2
4
5
6

5
This device is a combination DOCSIS 3.0 cable modem
and four-port Ethernet router with Wi-Fi. It uses
DOCSIS 3.0 technology to provide ultra high-speed
Internet access. Using the connection capabilities of
the wireless gateway, you can connect your computer
and other devices via the Ethernet ports or wireless
connections.The wireless gateway connects to the
existing coaxial cable connection in your home.

6
Install Your Wireless
Gateway
1

7
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier to the cable connector
on the rear of your wireless gateway.
A
Tighten by hand.

8
Connect the Ethernet cable (included) to any of the
Ethernet ports on the rear of your wireless gateway
and the Ethernet port of a PC or laptop.
B

9
Connect the power cord to the Power port on the
rear of your wireless gateway and then plug it into an
electrical wall outlet that is not controlled by a wall
switch.
C
Your wireless gateway
will automatically
power ON.

10
Check the front panel LEDs on your wireless gateway.
Aer a brief pause, the top three LEDs should be lit
SOLID blue:
D
If any LEDs are not lit SOLID,
double-check the cable
connections.
Power
Send/Receive
Online
2.4 GHz Wireless
5 GHz Wireless

11
• 2.4 GHz Wireless
• 5 GHz Wireless
Both Wireless LEDs will light up SOLID when wireless
connectivity is available and ready.

12
E
Verify gateway connectivity by accessing the Internet
with the connected PC or laptop.
Visit any public webpage such as www.suroard.
com. If it fails to open, please contact your service
provider to set up your Internet service or activate
your wireless gateway.

13
Note: For Comcast subscribers only, please visit
www.comcast.com/activate before calling Comcast
or ARRIS.
To save time, make sure you have the Gateway model
name (SBG6950AC2 or SBG7400AC2), HFC MAC ID,
and Serial Number (S/N) listed on the gateway label
located on the boom of your wireless gateway or
aached to this document under the Gateway Label
section.

14
Set Up a Wireless
Network Connection
2

15
2.1
Download, open, and then follow the steps in the
ARRIS SURFboard® Manager App for your iOS
or Android mobile device to set up your wireless
network connection.

16
Set the same network name and password if you are
replacing the router or gateway in an existing Wi-Fi
network.This will ensure that your Wi-Fi devices will
automatically connect to your new SBG6950AC2 or
SBG7400AC2 Wi-Fi network.

17
A
Download the ARRIS SURFboard® Manager App from
iTunes or Google.
hps://itunes.apple.com/us/app/arris-suroard-
manager/id1061716447?mt=8
hps://play.google.com/store/apps/
details?id=com.arris.SURFboardManager&hl=en

18
B
Open the ARRIS SURFboard® Manager App and
follow the prompts to select your wireless gateway
(SBG6950AC2 or SBG7400AC2) from the Wi-Fi
Networks list.
Then, follow the instructions.

19
2.2
Set up the wireless network
on your Windows computer

20
Select the following in sequential order from the
Windows task bar on your computer. This will open the
list of available wireless networks:
• Start Buon
• Control Panel
• Network and Sharing Center
• Connect to a Network
A