Arris Touchstone DG860 User manual

Touchstone®DG860
Data Gateway
User’s Guide
Get ready to experience the nternet’s express lane! Whether you’re checking out
streaming media, downloading new software, or checking your email, the Touch-
stone DG860 Data Gateway brings it all to you faster and more reliably with both
wired and wireless connectivity.
The Touchstone Data Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Touchstone Data Gateway
also provides 802.11b/g/n wireless connectivity for enhanced mobility and versa-
tility.
nstallation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
nstalling and Connecting Your Data Gateway
Configuring Your Ethernet Connection
Using the Data Gateway
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited.
Copyright © 2012 ARR S. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARR S.
ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-
marks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01444
Release 8 Standard 1.4 March 2012

Safety Requirements
ARR S Data Gateways comply with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
• Do not use spray cleaners or aerosols on the gateway.
• The product shall be cleaned using only a damp, lint-free, cloth. No sol-
vents or cleaning agents shall be used.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. n the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. n the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in EC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of EC 60728-11 for safe operation.
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
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f the equipment is to be installed in an area serviced by an T power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with EC 60728-11, in particular
Annex B and Figure B.4.
• n areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, and Ethernet
lines.
• When the Data Gateway is connected to a local computer through Ethernet
cables, the computer must be proper ly grounded to the building/residence
AC ground network. All plug-in cards within the computer must be properly
installed and grounded to the computer frame per the manufacturer’s spec-
ifications.
• Ensure proper ventillation. Position the Data Gateway so that air flows freely
around it and the ventillation holes on the unit are not blocked.
• Do not mount the Data Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
4

FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. f this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• ncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate the
equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with mini-
mum distance of 7.9 inches (20cm) between the radiator and your body. This
transmitter must not be co-located or operating in conjunction with any other an-
tenna or transmitter.
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
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Industry Canada Compliance
Under ndustry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter
by ndustry Canada. To reduce potential radio interference to other users, the an-
tenna type and its gain should be so chosen that the equivalent isotropically radi-
ated power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with ndustry Canada license-exempt RSS standard(s). Oper-
ation is subject to the following two conditions: (1) this device may not cause in-
terference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or
device must accept any interference, including interference that may cause some
unwanted operation of the equipment.
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
6

European Compliance
This product complies with the provisions of the Electromagnetic Com patibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARR S nterna-
tional, nc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Data Gateway the Directive requires
that this product must not be disposed as unsorted munic ipal
waste, but rather collected separately and dis posed of in accor-
dance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equip ment.
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
7

Getting Started
About Your New Data Gateway
The Touchstone DG860 Data Gateway is DOCS S compliant with the following fea-
tures:
• Speed: much faster than dialup or SDN service; up to eight times faster
than DOCS S 2.0 cable modems.
• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both
can be used simultaneously
• Compatibility: DOCS S 3.0 compliant and backward-compatible with DOC-
S S 2.0 or 1.1; supports tiered data services (if offered by your cable
company)
The DG860 provides:
• Wireless 802.11b/g/n connectivity
• Four Ethernet ports for connections to non-wireless devices
• DG860A: DOCS S 3.0 compliant
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Data Gateway
• Power Cord
• Wall-Mounting Template and nstructions
• Quick nstallation Guide
• Ethernet Cable
• Mini CD-ROM (80mm)
Note: An adapter is required for slot-loading drives. Adapter is not included.
• End User License Agreement
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
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Coax Cable
9
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
Touchstone DG860 Data Gateway User’s Guide
What’s on the CD?
The CD provides the following items:
• Quick nstall Guide
• User’s Guide
Items You Need
f you are installing the Data Gateway yourself, make sure you have the follow ing
items on hand before continuing:
•Data Gateway package: see What’s in the Box? for a list of items in the
package.
•Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. t is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Data Gateway. The coax should be
long enough to reach from your Data Gateway to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and min-
imize or eliminate splitters between the cable jack and the Data Gateway.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Data Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Data
Gateway, you need to obtain two drywall anchors or wood screws. See the
Wall-Mount Template and nstructions for more details.

•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Getting Service
Before trying to use your new Data Gateway, contact your local cable company to
establish an nternet account. When you call, have the fol lowing information ready:
• the Data Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Data Gateway)
• the model number of the Data Gateway
f the Data Gateway was provided by your cable company, they already have the
required information.
n addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that need to down-
load after am connected?
• When can start using my Data Gateway?
• Do need a user D or password to access the nternet or my e-mail?
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
10