Arris SURFboard SBG6400 User manual

SBG6400
Wireless Cable Modem Gateway
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form
or by any means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered
trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names
may be used in this document to refer to either the entities claiming
the marks and the names of their products. ARRIS disclaims proprietary
interest in the marks and names of others.
All other product or service names are the property of their respective
owners. No part of the contents of this document may be reproduced or
transmitted in any form or by any means without the written permission of
the publisher.
ARSVD01668-a 09/2015
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
The gateway label is located on the bottom
of your SBG6400.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC
MAC ID) and Serial number (see S/N) listed
on the gateway label.
IMPORTANT! During the installation or gateway activation,
you may have to contact your service provider for
assistance. To save time, make sure you have the Gateway
model name (SBG6400), HFC MAC ID, and Serial Number
(S/N) listed on the gateway label on the bottom of your
SBG6400.
In the Box
SBG6400 Wireless
Cable Modem
Gateway
Power Supply
Ethernet Cable
Software License &
Warranty Card
Quick Start Guide
What You Should Know
The SBG6400 is a combination wireless cable modem and
router that uses DOCSIS 3.0 technology to provide wireless
high-speed Internet access to the wireless devices on your
home network. The SBG6400 connects to the existing
coaxial cable connection in your home and does not
require any new wiring.
This quick start guide will help you install your SBG6400
and set up a secure wireless network connection on your
home or small business network.
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6400
User Guide for more information. It is available online at
the ARRIS Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support
website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:
Gateway Label
Quick Start Guide
Support Information
Card
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS
Technical Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling
Comcast or ARRIS.
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network. It is highly
recommended that you change the network name or add
more wireless networks.
• WI-FI SECURITY KEY - Wireless network password to
access your wireless network. It is highly recommended
that you change the default Wi-Fi Security Key to a more
secure password to protect your wireless network from
unauthorized access.
• S/N - Gateway serial number. Your service provider may
request this number to activate your gateway.
• HFC MAC ID - Your service provider may request the Media
Access Control (MAC) number to activate your gateway.

2 3
1. Connect the coaxial cable from the cable wall
outlet or RF splitter (optional) to the Cable
connector on the rear of your SBG6400. Use your
hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port
on your computer and to an Ethernet port on the
rear of your SBG6400.
3. Connect the power cord to the Power port on
the rear of your SBG6400 and then plug it into an
electrical wall outlet.
This automatically powers ON your SBG6400.
Check the front panel LEDs on your SBG6400.
During the initial startup, the Power, Receive,
Send, and Online LEDs will FLASH. Afterwards,
check that all four LEDs are lit SOLID green or
blue. Both Wireless LEDs will light up only when
wireless devices are connected. See Front Panel
LEDs for more information.
1. Power ON your computer and log in.
2. Contact your service provider to activate
(provision) your SBG6400.
3. Open a web browser on your computer, such as
Internet Explorer, Google Chrome, Firefox, or
Safari.
4. Type a valid URL (such as www.surfboard.com) in
the address bar and then press Enter.
The ARRIS website should open. If it fails to open,
please contact your service provider to set up your
Internet service or activate your SBG6400.
Note: The steps for setting up a wireless network may
dier slightly depending on the operating system
installed on your computer. The following steps apply to
Windows©7.
1. From the Windows task bar on your computer,
click the following in sequential order to open the
list of available wireless networks:
• Startbutton
• ControlPanel
• NetworkandSharingCenter
• Connecttoanetwork
2. Scroll down the list and then click on the wireless
network name or SSID for your SBG6400.
The SSID, SBG6400-XXXXX, is listed on the
gateway label.
3. Select Connect automatically to set up
automatic log on connections for the wireless
devices on your home network.
4. Click Connect to open the Connect to a Network
window.
5. Type your wireless network security code or
password in the Security key eld.
Note: Enter the Wi-Fi Security Key listed on the
gateway label or create your own network password
(see the SURFboard SBG6400 User Guide for more
information on changing the default user password).
6. Select Hide characters to encrypt your wireless
network password for security purposes and
then click OK to complete the wireless network
connection.
The Successfully added message should display.
7. Close the Wireless Network Connection window.
Set Up the Wireless Network on
Your Computer
A
1. If connected, disconnect the Ethernet cable from
your computer and the SBG6400.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com)
in the address bar and then press Enter.
Use the SBG6400 Web Manager to set up and
manage your wireless gateway and network security
congurations. To access the web manager:
1. Open any web browser on your device, type
192.168.0.1 in the address bar, and press Enter.
Note: The Device Status button is an available
option for you to view general product and status
information related to your connected gateway
without having to log in to the web manager.
2. Type the default user name: admin.
3. Type the default password: password.
4. Click Login to open the web manager.
During normal operation, the Power, Receive,
Send, and Online LEDs on the SBG6400 front
panel should always be lit SOLID green or blue.
Note: During startup, the rst four LEDs will FLASH
and then light up SOLID in sequence. If the Power
LED does not light up, please rst check the gateway
power connection before contacting ARRIS. If the
other LEDs do not light up correctly, please call ARRIS
Technical Support at 1-877-466-8646.
LED Status
Install the Gateway Front Panel LEDs
Choose one of the following options to set up your
wireless network connection. When done, proceed
with Test Your Wireless Network Connection.
• Computer Wireless Network Options
• WPS Pairing Button
Test the Gateway Connection
Do the following to connect your WPS devices:
1. Power ON your SBG6400 and other WPS-enabled
wireless devices that you want to connect to your
wireless network.
2. Press the WPS button on the top of your SBG6400.
3. Press and hold the WPS button on your
WPS-enabled wireless computer or other WPS
device for ve or more seconds, then release.
4. Repeat steps 2 and 3 for each additional
WPS-enabled wireless device.
ON - Power is properly connected to
the gateway
ON - Downstream channel is
connected
ON - Upstream channel is connected
ON - Gateway is connected to the
network
FLASH - 2.4 GHz wireless connection
is made between the gateway and a
wireless device
ON - USB device is detected after
connection to the gateway
To use WPS, your computer hardware must support
WPS and also have WPA security compatibility.
WPS automatically assigns a random SSID wireless
network name and Wi-Fi Security Key to connect your
SBG6400 and other WPS-enabled wireless devices to
your wireless network.
Use the WPS Pairing Button
B
Test Your Wireless Network
Connection
Start the Gateway Web Manager
WPS Button
Power
Receive
Send
Online
Wireless 2.4 GHz
USB
Set Up a Wireless Network
Connection