Arris NVG5 8 Series User manual

Introducon
NVG5X8 Gateway Quick Start Guide
Use this Quick Start Guide to install, congure, and perform basic troubleshoong for the NVG558 and NVG578S gateways.
Power supply installaon
Connect the power supply cord to the Power In connector on the gate-
way and the other end into an appropriate electrical
outlet.
Product venlaon
The gateway is intended for residenal use. Posion
the gateway in a vercal posion and where tem-
perature remains within a range of 32° – 104°F(0° –
40°C) and heat from the unit itself is not trapped.
There must be at least two inches (2”) of clearance
on all sides except the boom.
NVG558 NVG578S
Power
Broadband
WAN Ethernet
Wi-Fi
Voice
Front panel
Phone sockets
Reset buon
LAN Ethernet ports
with LED support
WAN/LAN switch
USB port
SFP+ port
Fiber port
Power buon
Power In
LED Status
Power
Solid Green: The device is powered on.
Flashing Green: The device is starng.
Solid Red: Boot failure.
Flashing Red:Detecng factory reset (press and hold the recessed Reset buon for 10 or more seconds to trigger the factory reset).
Broadband
Solid Blue: Broadband internet connecon is acve.
Solid Red: No IP address or authencaon failed.
O: No acve broadband connecon.
WAN
NVG578S/NVG558 (with Ethernet WAN interface)
Solid Green: Ethernet WAN connecon is good.
Flashing Green: Trying to connect to the available network.
Solid Red:No Ethernet WAN connecon on the line.
NVG558 (with Cellular WAN interface)
Solid Green: Cellular WAN connecon is good.
Solid Yellow: Cellular WAN connecon is fair.
Solid Red: Cellular WAN connecon is poor.
Flashing Red:No cellular WAN connecon on the line.
Wi-Fi
Solid Green: Wireless enabled (either radio).
Flashing Yellow: Wi-Fi protected Set-up (WPS) is acve.
Flashing Red:Flashes for 30 seconds to indicate the meout or conict of WPS.
Solid Red:Wireless network failure.
O: Wireless is disabled for both the radios.
Voice
Solid Green: All voice lines are registered and acve.
Flashing Green: A voice line is ringing or o-hook.
Solid Yellow: Both lines of a two line system are provisioned with one unregistered.
Flashing Yellow: Both lines of a two line system are provisioned with one registered and ringing or o hook and the other
one unregistered.
Solid Red:All provision voice lines are provisioned but not SIP registered.
O: VoIP is not provisioned or the gateway is turned o.
LAN/WAN Ethernet LEDS
on rear panel RJ-45 ports
Solid Green: Port is acve.
O: Port is not acve.
Flashing Green: Trac is passing on the line.
LED descripons
MPE/SAR/RF exposure informaon
This device was veried for RF exposure and found to comply with Council
Recommendaon 1999/519/EC and FCC OET-65 RF exposure requirements. This
equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment.
WARNING: While this device is in operaon, a separaon distance of at least 30 cm
(12 inches) must be maintained between the radiang antenna inside the EUT and
the bodies of all persons exposed to the transmier to meet the FCC RF exposure
guidelines.
Making changes to the antenna or the device is not permied. Doing so may result in
the installed system exceeding RF exposure requirements. This device must not be co-
located or operated in conjuncon with any other antenna or radio transmier.
Cet appareil répond aux direcves d’exposion RF 1999/519/EC et FCC OET-65 sur la
limitaon d’exposion du public général aux champs électromagnéques.
MISE AN GARDE: Pour sasfaire aux exigences de la FCC et IC concernant l’exposion
aux radiofréquences, une séparaon de 30 cm ou plus doit être maintenue entre
cet appareil et des personnes lors de fonconnement du disposif. Pour assurer la
conformité, des opéraons au plus près que cee distance n’est pas recommandée.
L’antenne ulisée pour cet émeeur ne doit pas être co-localisée ou fonconner
conjointement avec une autre antenne ou transmeeur.
Safety informaon
The following secons describe the safety guidelines for this product.
AC adapter
This product is intended to be supplied with a listed ARRIS desktop AC adapter marked
Class 2 or LPS and rated 100 – 120V, 50/60Hz 1A, Output 12V, 3.75A for all NVG5X8
series gateway models.
The AC power adapter supplied with this product is designed to ensure your personal
safety and to be compable with this equipment. Use only the power adapter that
was provided with the gateway.
Please follow these guidelines:
• Do not use the adapter in a high moisture environment. Never touch the adapter
when your hands or feet are wet.
• Allow adequate venlaon around the adapter. Avoid locaons with restricted
airow.
• Connect the adapter to a proper power source. The voltage and grounding
requirements are found on the product case and/or packaging.
Adaptateur secteur
Cet appareil est desné à être alimenté par une source d’alimentaon directe fournie
par ARRIS ou 2Wire, de « Classe 2 » ou marquée « LPS », et avec un courant de sore
de 100 – 120V, 50/60Hz 3.75A pour tous les modèles NVG5X8.
Le bloc d’alimentaon secteur fourni avec ce produit a été conçu pour garanr votre
sécurité et être compable avec cet appareil.
Veuillez suivre les consignes suivantes:
• N’ulisez pas l’adaptateur secteur dans un environnement hautement humide. Ne
touchez jamais l’adaptateur secteur si vos pieds ou mains sont humides.
• Laissez une venlaon adéquate autour de l’adaptateur secteur. Evitez les endroits
où la circulaon de l’air est insusante.
• Branchez l’adaptateur secteur sur une prise respectant les spécicaons sur la
tension et la mise à la terre se trouvant sur la coque et/ou l’emballage du produit.
Telecommunicaon cord Cauon: To reduce the risk of re, use only No. 26 AWG or
larger UL Listed or CSA Cered Telecommunicaon Line Cord.
Cordon téléphonique Aenon: An de réduire le risque d’incendie, n’ulisez qu’un
cordon téléphonique de calibre 26 AWG ou supérieur listé UL ou ceré CSA.
Internal telephone ports (VoIP)
Telecommunicaon equipment connected to this port (e.g.,via “Phone Lines 1 &
2” port) should be UL Listed and the connecons shall be made in accordance with
Arcle 800 of the NEC.
Port téléphonique (VoIP)
Tout équipement de télécommunicaon téléphonique connecté à ce port doit être
listé UL et les branchements doivent être fait conformément aux disposions de
l’Arcle 800 du Code naonal de l’électricité (NEC).
Repairs
Do not, under any circumstances, aempt any service, adjustments, or repairs on
this equipment. Instead, contact your local ARRIS distributor or service provider for
assistance. Failure to comply may void the product warranty.
Réparaons
N’essayez en aucun cas d’eectuer des réparaons, des ajustements ou des
réparaons sur cet équipement. Contactez plutôt votre distributeur ou fournisseur
de services ARRIS local pour obtenir de l’aide. Le non-respect de cee consigne peut
annuler la garane du produit.
Locaon - electrical consideraons
CAUTION: Due to risk of electrical shock or damage, do not use this product near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement,
or near a swimming pool. Also, avoid using this product during electrical storms. Avoid
locaons near electrical appliances or other devices that cause excessive voltage
uctuaons or emit electrical noise (for example, air condioners, neon signs, high-
frequency or magnec security devices, or electric motors).
Emplacement – Considéraon électriques
AVERTISSEMENT: Pour éviter un risque de choc électrique, n’ulisez pas cet appareil
à proximité d’une source d’eau, par exemple près d’une baignoire, un lavabo, une
machine à laver, dans un garage humide ou près d’une piscine. Evitez aussi d’uliser
cet appareil durant un orage. Evitez de brancher cet appareil à proximité d’appareils
électriques pouvant causer de large uctuaons de tension ou émeant du bruit
électrique (tel que climaseurs, enseignes au néon, disposifs de sécurité magnéque
ou de haute-fréquence, ou moteurs électriques).
Locaon - environmental consideraons
Do not plug the power adapter into an outdoor outlet or operate the residenal gateway
outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to
the unit from exposure to rain or dust may void your warranty.
Do not use the residenal gateway where there is high heat, dust, humidity, moisture, or
causc chemicals or oils.
Keep the gateway away from direct sunlight and anything that radiates heat, such as a
stove or a motor.
• Do not use the adapter if the cord becomes damaged.
• Do not aempt to service the adapter. There are no serviceable parts inside. Replace
the unit if it is damaged or exposed to excess moisture.
Lieu - considéraons environnementales
Ne branchez pas l’adaptateur secteur sur une prise extérieure et n’ulisez pas la
passerelle résidenelle à l’extérieur. Il n’est pas étanche à l’eau ou à la poussière, et
est pour une ulisaon à l’intérieur seulement. Tout dommage à l’appareil résultant
d’une exposion à la pluie ou à la poussière peut annuler votre garane. N’ulisez pas
la passerelle résidenelle dans des endroits où la chaleur, la poussière, l’humidité, des
produits chimiques ou des huiles sont causques. Gardez la passerelle à l’abri de la
lumière directe du soleil et de tout ce qui dégage de la chaleur, tel qu’un poêle ou un
moteur.
• N’ulisez pas l’adaptateur si le cordon est endommagé.
• N’essayez pas de réparer l’adaptateur. Il n’y a aucune pièce réparable à l’intérieur.
Remplacez l’appareil s’il est endommagé ou exposé à un excès d’humidité.
Class 1M Laser Product
DANGER: Viewing the laser output with certain opcal instruments (e.g. eye loupes,
magniers and microscopes) within a distance of 100 mm may pose an eye hazard.
DANGER: Use of controls or adjustments, or performance of procedures other than
those specied herein may result in hazardous radiaon exposure.
DANGER: There must be a proper terminaon of all acve bers in the network.
IEC 60825-1:2014 - Safety of laser products - Equipment classicaon and requirements
EN 60825-1:2014 - Safety of laser products - Equipment classicaon and requirements
IEC 60825-2:2004+A1+A2 - Safety of laser products - Safety of OFCS
EN 60825-2:2004+A1+A2 - Safety of laser products - Safety of OFCS
Complies with 21 CFR 1040.10 and 1040.11 except for deviaons pursuant to Laser
Noce
No. 50, dated June 24, 2007
Produit laser de classe 1M
DANGER: La visualisaon de la sore laser avec certains instruments opques (loupes,
loupes et microscopes, par exemple) à une distance de 100 mm peut présenter un
risque pour les yeux.
DANGER: L’ulisaon de commandes ou de réglages, ou l’exécuon de procédures
autres que celles spéciées dans le présent document peut entraîner une exposion à
un rayonnement dangereux.
DANGER: toutes les bres acves du réseau doivent être correctement terminées
IEC 60825-1: 2014 - Sécurité des produits à laser - Classicaon et exigences de
l’équipement
EN 60825-1: 2014 - Sécurité des produits à laser - Classicaon et exigences de
l’équipement
IEC 60825-2: 2004 + A1 + A2 - Sécurité des produits laser - Sécurité des systèmes OFCS
EN 60825-2: 2004 + A1 + A2 - Sécurité des produits laser - Sécurité des systèmes OFCS
Conforme aux normes 21 CFR 1040.10 et 1040.11 à l’excepon des déviaons par
rapport à l’avis laser No 50, daté du 24 juin 2007.
Trade Name ARRIS
Responsible Party ARRIS Internaonal plc.
Address 3871 Lakeeld Drive, Suwanee,
GA 30024, United States
Phone [phone]
CBRS
Part 96.35 General authorized access use.
(a) General Authorized Access Users shall be permied to use frequencies assigned to
PALs when such frequencies are not in use, as determined by the SAS, consistent with
§96.25(c).
(b) Frequencies that are available for General Authorized Access Use shall be made
available on a shared basis.
(c) General Authorized Access Users shall have no expectaon of interference protecon
from other General Authorized Access Users operang in accordance with this part.
(d) General Authorized Access Users must not cause harmful interference to and must
accept interference from Priority Access Licensees and Incumbent Users in accordance
with this part.
(e) General Authorized Access Users operang Category B CBSDs must make every
eort to cooperate in the selecon and use of available frequencies provided by an
SAS to minimize the potenal for interference and make the most eecve use of the
authorized facilies. Such users shall coordinate with an SAS before seeking staon
authorizaon, and make every eort to ensure that their CBSDs operate at a locaon,
and with technical parameters, that will minimize the potenal to cause and receive
interference among CBSDs. Operators of CBSDs suering from or causing harmful
interference are expected to cooperate and resolve interference problems through
technological soluons or by other mutually sasfactory arrangements.
616227-001-00 09/2019
Phone sockets
USB port
Broadband port
LAN Ethernet ports
with LED support
Power buon
Power In
Reset buon
LTE connectors
Inserng your SIM card
Before inserng a SIM card into the
gateway, ensure the SIM card is at &
the central part of the card is present
and securely aached to the SIM
frame.
5cm/2”
5cm/2” 5cm/2”
Gateway posioning, status indicator lights and port conguraon
Proper posioning of the gateway is essenal for proper cooling.
Colored LEDs on the gateway indicate the status of various port acvity.
Posion the gateway in
a vercal posion.
Gateway posioning
Never insert a SIM card frame into
the unit without the central SIM
card present and securely aached
to the outer SIM frame. Doing so
will lock the SIM frame inside the
unit prevenng its removal.

Powering and inial cabling
Press the Power buon on the back of the gateway. The Power indicator will inially ash GREEN to indicate that the gateway is boong and then solid GREEN
to indicate it is operaonal. Under normal operaon, while the gateway is powering up, LED status is as follows:
• Broadband, WAN Ethernet, Wi-Fi and and Voice indicators will be o.
• Broadband indicator will inially be solid RED, and upon Ethernet link, it will light solid BLUE.
• Phone indicator will light solid GREEN aer the Broadband indicator lights BLUE to indicate that digital phone service is acve.
• Wireless indicator will light solid GREEN to indicate that the Wireless service is enabled.
NOTE: During the inial setup, it may take several minutes to achieve service connecvity.
Broadband: Follow instrucons provided by your Service Provider. If no instrucons are provided, then call your Service Provider.
Digital Phone Service: To connect the gateway to a digital phone line:
1. Connect the supplied RJ-11 terminated phone cable to the Phone port on the back of the gateway.
2. Connect the phone cable to a phone or fax machine.
LAN Ethernet: To make an Ethernet connecon:
1. Connect the supplied RJ-45 terminated Ethernet cable to one of the Ethernet ports on the back of the gateway.
2. Connect the Ethernet cable to the Ethernet port on a local computer.
USB port: To connect the gateway to the USB port:
1. Connect the USB cable to the USB port on the back of the gateway.
2. Connect the other end of the USB cable to your device.
1. Open a web browser, such as Firefox, Chrome, or Microso Internet Explorer, from the computer connected to the gateway.
2. Type the following address in the address bar of the browser to open the Access Code Required Screen:
hp://192.168.1.254
On the wireless device, use the Wireless setup opon to nd the available wireless network names. The Wi-Fi Network Name for the gateway is printed on
the boom of the label along with the Wi-Fi password.
NOTE: The main page provides an overview about the connecon and home network status. You can also access informaon for the following:
• Home: Network Status/Conguraon
• System: System status, upgrade, restart and factory reset opons
• Broadband: WAN status, stascs, and parameter sengs
• Wi-Fi: Wi-Fi status and conguraon
• Voice: Voice status and QoS conguraon
• Home Network: LAN status and conguraon
• Firewall: Firewall status/conguraon
• Diagnoscs: Gateway connecon and applicaon diagnoscs
1. Provide the Device Access Code, a unique code printed on a label on the base of the gateway.
2. Select Connue.
NOTE: Select the appropriate language buon in the lower right corner of the Access Code Required screen to connue with the selected language.
NOTE: The terms Device Access Code and Password are somemes used interchangeably.
To access the Web Management conguraon pages:
Access Code Required
Page
Access the Web Management Interface
Add a wireless device to the gateway
Declaraon of conformity
The following secons describe regulatory compliance by region.
FCC/ISED compliance
This device has been tested and cered as compliant with the regulaons and guidelines
set forth in the Federal Communicaon Commission - FCC Title 47 Part 15 and the
Innovaon Science and Economic Development (ISED) Canada CAN ICES-3 (B)/NMB-3(B)
and RSS-247 Radio and Telecommunicaon regulatory requirements.
Cet appareil a été testé et ceré conforme aux réglementaons et direcves dénies
dans les exigences réglementaires CAN CAN ICES-3 (B) / NMB-3 (B) et RSS-247 d’Innovaon
et Canada (ISED).
Manufacturer: ARRIS
Models: NVG558H, NVG558CH
Part 15 of FCC rules
This device complies with part 15 of the FCC Rules and Industry Canada license- exempt
RSS standard(s). Operaon is subject to the following two condions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operaon of the device.
Le présent appareil est conforme aux normes CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitaon est autorisée aux deux condions
suivantes:
1. l’appareil ne doit pas produire de brouillage, et
2. l’ulisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est suscepble d’en compromere le fonconnement.
The device could automacally disconnue transmission in case of absence of informaon
to transmit, or operaonal failure. Note that this is not intended to prohibit transmission
of control or signaling informaon or the use of repeve codes where required by the
technology.
The device for operaon in the band 5150–5250 MHz is only for indoor use to reduce the
potenal for harmful interference to co-channel mobile satellite systems.
L’appareil peut interrompre automaquement la transmission en cas d’absence
d’informaons à transmere ou de panne opéraonnelle. Notez que ceci n’est pas desné
à interdire la transmission d’informaons de contrôle ou de signalisaon ou l’ulisaon de
codes répéfs lorsque cela est requis par la technologie.
Le disposif ulisé dans la bande 5150-5250 MHz est réservé à une ulisaon en intérieur
an de réduire le risque de brouillage préjudiciable aux systèmes mobiles par satellite dans
le même canal.
Les disposifs fonconnant dans la bande 5150-5250 MHz sont réservés uniquement
pour une ulisaon à l’intérieur an de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles ulisant les mêmes canaux.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal installaon. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instrucons, may cause harmful interference to radio
communicaons. However, there is no guarantee that interference will not occur in a
parcular installaon. If this equipment does cause harmful interference to radio or
television recepon, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separaon between the equipment and receiver.
• Connect the equipment to an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Cauon: Changes or modicaons not expressly approved by the party responsible for
compliance could void your authority to operate this equipment.
This radio transmier 3439B-NVG5XDBAC has been approved by Innovaon, Science
and Economic Development Canada to operate with the antenna types listed below,
with the maximum permissible gain indicated. Antenna types not included in this list
that have a gain greater than the maximum gain indicated for any type listed are strictly
prohibited for use with this device.
Cet émeeur radio 3439B-NVG5XDBAC a été approuvé par Innovaon, Sciences
et Développement économique Canada pour fonconner avec les types d’antenne
énumérés ci-dessous, avec le gain maximal autorisé indiqué. Les types d’antenne non
inclus dans cee liste et dont le gain est supérieur au gain maximal indiqué pour l’un
des types répertoriés ne sont strictement pas autorisés pour une ulisaon avec cet
appareil.
Image: Home page
NOTE: This is a reference image and may slightly dier based on your device.